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0%of 37 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
0%
30
30
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 2Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
The issue has been identified and a fix is being implemented.
investigating
You may experience a delay in viewing or receiving results within VetConnect PLUS and your Integrated Practice Management Software. As always, IDEXX appreciates both your business and your patience. We apologize for any inconvenience this may cause and will post an update as soon as we know more.
investigating
Triaging the Root cause
investigating
We are continuing to investigate this issue.
investigating
You may experience a delay in viewing or receiving results within VetConnect PLUS and your Integrated Practice Management Software. As always, IDEXX appreciates both your business and your patience. We apologize for any inconvenience this may cause and will post an update as soon as we know more.
The Cubex Team have Identified the issue and are actively working to restore services for all affected sites.
investigating
Cubex, one of our third-party integrations, is currently experiencing a service interruption affecting the integration. As a result, Patient, Profile, and Billing updates are being delayed and may not be processing as expected in ezyVet.
Backlog is down considerably. We will continue to monitor.
identified
The Dev Team has identified an issue with the zip process, caused by a, abnormally large image file. More resources have been given to the process to help process the requests, but this could take some time.
This only impacts the zip process.
Delays in some data being updated in Vello to USW2 ezyVet sites
Customers based in the us-west-2 region may be experiencing a delay in data being updated in Vello.
We're actively investigating the issue and will provide an update shortly.
Telemedicine: Connection issues w/ PowerScribe One
Nuance has made some changes and reset some settings on their. We are working with them to validate that the issue has been resolved.
identified
Nuance believes they have found the root cause of the issue and is working on a plan to fix it. Unfortunately, we do not have ETA on when that will be. We will follow-up again once we know more. Please continue to contact support if you are experiencing issues.
investigating
We are continuing to investigate the issue with our partners at Nuance.
investigating
We are continuing to investigate this issue.
investigating
We are currently investigating connection issues between PowerScribe One and VMS Pro.
We are continuing to monitor for any further issues.
monitoring
A fix has been implemented and we are monitoring the results.
investigating
Our technical team are currently investigating reports of an outage that is occurring with ezyVet in the USE1 region
We apologize for the inconvenience this is causing – we will provide an update as soon as we have more information.
Neo: Open consultations cannot be closed or marked "ready to pay"
The Neo team is aware of an issue when you click Close Consultation or Ready to Pay at the bottom of a consultation, the consultation is not closing and you receive an error.
Until this issue is resolved, you can enter any payments as a prepayment.
Ordering - Reference LaboratoryOrdering - In House Diagnostics
monitoring
A fix has been implemented and we are monitoring the results.
investigating
You may experience increased error rates and/or high latency when submitting an IDEXX In House Diagnostic (IHD) Order and an IDEXX Reference Lab Diagnostic Order within VetConnect PLUS and your Integrated Practice Management Software. Additionally, you may notice issues with the In-Process column not loading properly. Our team is investigating the issue.
As always, IDEXX appreciates both your business and your patience. We apologize for the current interruption in the ability to order IDEXX In House Diagnostics and an IDEXX Reference Lab Diagnostics for any inconvenience this may cause.
Inbox counts are low, but we can see cases are making their way to the inboxes and being fed to specialists. We will continue to monitor.
investigating
We are currently investigating this issue.
Legacy Incident Archive
60 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
June 2026
ezyVet Third Party Integration Issue - Provet
Source not attested
Last archived state: resolved
View archived record details
investigating
Provet, one of our third-party integrations, is currently experiencing an issue with its integration. This is affecting the ability to validate integration, send orders or link products in ezyVet. Please contact Provet directly for further details.
Vello Requests & Notifications: Unable to open Appointment Request details
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We're aware of an issue affecting some customers when opening appointment request details in Vello. Our team is actively investigating and will post an update here as soon as we have more information.
Performance Issues - Increased Error Rate in APSE2
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Our technical team have advised that performance has stabilised and this issue should now be resolved.
We will be monitoring this for the next 15 minutes to ensure the system has completely recovered and remains stable.
investigating
Our Technical Team are currently investigating reports of degraded performance occurring with ezyVet in the APSE2 region
We apologize for the inconvenience this is causing – we will provide an update as soon as we have more information.
Interruption to ezyVet SMS services in Singapore
majorSource not attested
Last archived state: resolved
View archived record details
identified
Our technical team has identified an issue affecting ezyVet SMS services for customers in Singapore.
We are working with our third‑party provider, Twilio, to resolve the issue and restore service as quickly as possible.
In the meantime, we recommend using alternative communication methods such as email or phone. We apologise for the disruption and will share an update as soon as more information is available.
ezyVet Performance Issue
minorSource not attested
Last archived state: resolved
View archived record details
investigating
Our technical team are currently investigating reports of degraded performance occurring with ezyVet in the USW2 region
We apologize for the inconvenience this is causing – we will provide an update as soon as we have more information.
(ezyVet) Smartflow Flowsheet Not Returning to ezyVet - Issue Under Investigation
minorSource not attested
Last archived state: resolved
View archived record details
investigating
Our technical team have identified an issue and are currently investigating. We are currently working to further understand the problem and diagnose the cause. As we have further information available we will provide additional updates.
We appreciate your patience while we investigate.
SmartOrder — IDEXX online ordering and order matching
minorSource not attested
Last archived state: resolved
View archived record details
investigating
SmartOrder is currently experiencing two issues affecting IDEXX online ordering in Cornerstone. These are both related to IDEXX integration but are being tracked as distinct problems.
At this time, IDEXX orders submitted through SmartOrder within Cornerstone may fail to complete successfully or may need to be retried. This does not appear to affect every order, but online ordering is not fully reliable while we investigate.
We are also aware of a separate issue in which IDEXX orders placed ...
Issues printing reference laboratory requisition forms in Neo
minorSource not attested
Last archived state: resolved
View archived record details
investigating
The Neo Team is investigating reports of errors when attempting to print reference laboratory requisition forms.
Until the issue is resolved, requisition forms can be printed directly in VetConnect PLUS or your diagnostic partners portal.
We will post another update when we have more information.
ezyVet, VetRadar, SmartFlow- New Zealand Toll‑Free (0800) Support Number Unavailable
majorSource not attested
Last archived state: resolved
View archived record details
investigating
Our NZ toll‑free support number (0800 399 838) is currently unavailable, and we are investigating this with our service provider. NZ customers trying to reach ezyVet, VetRadar, or SmartFlow support by phone can call 09 280 6210 for assistance in the meantime.
We apologise for the disruption and will provide an update as soon as more information is available.
ezyVet Third Party Integration Issue - Antech
minorSource not attested
Last archived state: resolved
View archived record details
investigating
Antech, one of our third-party integrations, is currently experiencing an issue with HealthTracks and Antech Online. This is affecting the ability to order diagnostics in ezyVet. Please contact Antech directly or see https://www.healthtracks.com/ for further details.
