Daily provider-status observations and published incident history for eVetPractice (IDEXX).
Unknown
Current status for eVetPractice (IDEXX) cannot be verified right now. Verified .
Official provider source.
Looking for an update now? Check the current status, or follow eVetPractice (IDEXX) for future changes.
0%of 83 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
October 2026
0%
31
31
September 2026
0%
30
30
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Aug 17Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Incident History
November 2026
Issues with adding Procedures into the Clinical Records
ezyVet Software: AustraliaezyVet Software: New Zealand
monitoring
A fix has been implemented and we are monitoring the results.
identified
Some sites are experiencing errors when adding procedures
Since the morning of 4 November (NZ time), some ezyVet sites in New Zealand and Australia have seen the error "There was an error processing billing triggers, please contact support" when adding a procedure to a clinical record. Charges sent from Smart Flow may also be affected. Consults and vaccinations are billing normally.
We've found the cause and are rolling out a fix now.
DataPoint is currently experiencing higher-than-normal traffic volumes, resulting in degraded performance and slower response times. Our team is actively monitoring the situation and working to restore normal performance.
20 October 2026 - CareCredit Integrated Payments may be unavailable
We are investigating reports that CareCredit Integrated Payments in Cornerstone may be unavailable.
Affected practices are unable to take CareCredit payments, and the CareCredit window may appear blank when a payment is started. We are actively working with CareCredit and our payments team to identify the cause and restore service.
Updates will be posted to this event as more information becomes available.
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
Our Technical Team is currently investigating the performance issues that are occurring when logging into SmartFlow on both the Web and iPad Versions.
We apologize for the inconvenience this is causing. We'll provide an update as soon as we have more information.
A fix has been implemented and we are monitoring the results.
investigating
Some inVue Dx blood test runs may stay in “Processing” longer than expected due to a system issue, which may delay results. Our team is actively working on a resolution.
Please keep “Processing” runs in place unless you no longer need the results. Canceling a run will prevent it from completing, and most runs should resume processing automatically once the system is fully restored.
We truly appreciate your patience and your partnership with IDEXX. We apologize for the interruption in blood morphology result availability and for any inconvenience this may cause.
We will provide an update no later than 11:30 am ET on Wednesday, October 14th).
A fix has been implemented and we are monitoring the results.
investigating
You may experience a delay when submitting an IDEXX In House Diagnostic (IHD) Order within your Practice Information Management Software. Our team is investigating the issue.
As always, IDEXX appreciates both your business and your patience. We apologize for the current interruption in the ability to order IDEXX In House Diagnostics and for any inconvenience this may cause.
We will provide an update no later than 11 am ET on Wednesday October 14th.
Fiserv have indicated that service has been restored and we are monitoring results.
identified
The Neo team is aware of a Fiserv (CardConnect) outage that is impacting your ability to process IDEXX Payments within Neo. Our integration partners are actively working with Fiserv to resolve this problem as soon as possible.
Please subscribe to updates from Fiserv via https://status.cardconnect.com/
We will provide updates as we receive them.
A fix has been implemented and we are monitoring the results.
investigating
Investigating: DVMI large images are failing during the zip process, and downloads may not complete. Our team is investigating and will post an update soon.
PowerScribe One - Application out of sync which is blocking functionality
Monitoring: A fix has been implemented, and the syncing issues should no longer occur. We will continue to monitor and post another update once we have confirmed everything is stable.
identified
The issue has been identified and a fix is being implemented.
investigating
Update: Auto-text should now be appearing for all users in the app. We are continuing to work with our partners at Nuance to resolve the remaining syncing issues and will post another update as we have more information.
investigating
Update: We are continuing to investigate this issue and are working through possible resolutions with our partners at Nuance.
As part of this effort, Nuance will need to reset the application connection. During the reset, you may briefly lose your connection. You should be able to log back in right after the reset is complete.
We will post another update as soon as we have more information. Thank you for your patience.
investigating
We are currently investigating an issue with the connection to PowerScribe One, which is causing issues with auto-text.
The issue has been identified and a fix is being implemented.
investigating
You may experience a delay in viewing or receiving results within VetConnect PLUS and your Integrated Practice Management Software. As always, IDEXX appreciates both your business and your patience. We apologize for any inconvenience this may cause and will post an update as soon as we know more.
investigating
Triaging the Root cause
investigating
We are continuing to investigate this issue.
investigating
You may experience a delay in viewing or receiving results within VetConnect PLUS and your Integrated Practice Management Software. As always, IDEXX appreciates both your business and your patience. We apologize for any inconvenience this may cause and will post an update as soon as we know more.
Legacy Incident Archive
60 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
June 2026
ezyVet Third Party Integration Issue - Provet
Source not attested
Last archived state: resolved
View archived record details
investigating
Provet, one of our third-party integrations, is currently experiencing an issue with its integration. This is affecting the ability to validate integration, send orders or link products in ezyVet. Please contact Provet directly for further details.
Vello Requests & Notifications: Unable to open Appointment Request details
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We're aware of an issue affecting some customers when opening appointment request details in Vello. Our team is actively investigating and will post an update here as soon as we have more information.
Performance Issues - Increased Error Rate in APSE2
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Our technical team have advised that performance has stabilised and this issue should now be resolved.
We will be monitoring this for the next 15 minutes to ensure the system has completely recovered and remains stable.
investigating
Our Technical Team are currently investigating reports of degraded performance occurring with ezyVet in the APSE2 region
We apologize for the inconvenience this is causing – we will provide an update as soon as we have more information.
Interruption to ezyVet SMS services in Singapore
majorSource not attested
Last archived state: resolved
View archived record details
identified
Our technical team has identified an issue affecting ezyVet SMS services for customers in Singapore.
We are working with our third‑party provider, Twilio, to resolve the issue and restore service as quickly as possible.
In the meantime, we recommend using alternative communication methods such as email or phone. We apologise for the disruption and will share an update as soon as more information is available.
ezyVet Performance Issue
minorSource not attested
Last archived state: resolved
View archived record details
investigating
Our technical team are currently investigating reports of degraded performance occurring with ezyVet in the USW2 region
We apologize for the inconvenience this is causing – we will provide an update as soon as we have more information.
(ezyVet) Smartflow Flowsheet Not Returning to ezyVet - Issue Under Investigation
minorSource not attested
Last archived state: resolved
View archived record details
investigating
Our technical team have identified an issue and are currently investigating. We are currently working to further understand the problem and diagnose the cause. As we have further information available we will provide additional updates.
We appreciate your patience while we investigate.
SmartOrder — IDEXX online ordering and order matching
minorSource not attested
Last archived state: resolved
View archived record details
investigating
SmartOrder is currently experiencing two issues affecting IDEXX online ordering in Cornerstone. These are both related to IDEXX integration but are being tracked as distinct problems.
At this time, IDEXX orders submitted through SmartOrder within Cornerstone may fail to complete successfully or may need to be retried. This does not appear to affect every order, but online ordering is not fully reliable while we investigate.
We are also aware of a separate issue in which IDEXX orders placed ...
Issues printing reference laboratory requisition forms in Neo
minorSource not attested
Last archived state: resolved
View archived record details
investigating
The Neo Team is investigating reports of errors when attempting to print reference laboratory requisition forms.
Until the issue is resolved, requisition forms can be printed directly in VetConnect PLUS or your diagnostic partners portal.
We will post another update when we have more information.
ezyVet, VetRadar, SmartFlow- New Zealand Toll‑Free (0800) Support Number Unavailable
majorSource not attested
Last archived state: resolved
View archived record details
investigating
Our NZ toll‑free support number (0800 399 838) is currently unavailable, and we are investigating this with our service provider. NZ customers trying to reach ezyVet, VetRadar, or SmartFlow support by phone can call 09 280 6210 for assistance in the meantime.
We apologise for the disruption and will provide an update as soon as more information is available.
ezyVet Third Party Integration Issue - Antech
minorSource not attested
Last archived state: resolved
View archived record details
investigating
Antech, one of our third-party integrations, is currently experiencing an issue with HealthTracks and Antech Online. This is affecting the ability to order diagnostics in ezyVet. Please contact Antech directly or see https://www.healthtracks.com/ for further details.
