PowerScribe One - Application out of sync which is blocking functionality
View the provider incident record →Current answer
eVetPractice (IDEXX) experienced a major incident: PowerScribe One - Application out of sync which is blocking functionality. ServiceAlert observed recovery on Oct 5, 2026.
Official eVetPractice (IDEXX) status page Current eVetPractice (IDEXX) status
ServiceAlert observed status change:
Looking for an update now? Check the current status, or follow eVetPractice (IDEXX) for future changes.
Incident Lifecycle
Affected Components
PowerScribe One
Incident Timeline
Monitoring
Monitoring: A fix has been implemented, and the syncing issues should no longer occur. We will continue to monitor and post another update once we have confirmed everything is stable.
Oct 5, 2026 at 7:29 PM UTC
Identified
The issue has been identified and a fix is being implemented.
Oct 5, 2026 at 6:57 PM UTC
Investigating
Update: Auto-text should now be appearing for all users in the app. We are continuing to work with our partners at Nuance to resolve the remaining syncing issues and will post another update as we have more information.
Oct 5, 2026 at 5:02 PM UTC
Investigating
Update: We are continuing to investigate this issue and are working through possible resolutions with our partners at Nuance.
As part of this effort, Nuance will need to reset the application connection. During the reset, you may briefly lose your connection. You should be able to log back in right after the reset is complete.
We will post another update as soon as we have more information. Thank you for your patience.
As part of this effort, Nuance will need to reset the application connection. During the reset, you may briefly lose your connection. You should be able to log back in right after the reset is complete.
We will post another update as soon as we have more information. Thank you for your patience.
Oct 5, 2026 at 4:14 PM UTC
Investigating
We are currently investigating an issue with the connection to PowerScribe One, which is causing issues with auto-text.
Oct 5, 2026 at 3:46 PM UTC
Was your business affected by this eVetPractice (IDEXX) outage?
Follow eVetPractice (IDEXX) and route available status alerts to email or a team channel.