Issues with adding Procedures into the Clinical Records
View the provider incident record →Current answer
eVetPractice (IDEXX) experienced a minor incident: Issues with adding Procedures into the Clinical Records. ServiceAlert observed recovery on Nov 3, 2026.
Official eVetPractice (IDEXX) status page Current eVetPractice (IDEXX) status
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Incident Lifecycle
Affected Components
ezyVet Software: Australia
ezyVet Software: New Zealand
Incident Timeline
Monitoring
A fix has been implemented and we are monitoring the results.
Nov 3, 2026 at 10:53 PM UTC
Identified
Some sites are experiencing errors when adding procedures
Since the morning of 4 November (NZ time), some ezyVet sites in New Zealand and Australia have seen the error "There was an error processing billing triggers, please contact support" when adding a procedure to a clinical record. Charges sent from Smart Flow may also be affected. Consults and vaccinations are billing normally.
We've found the cause and are rolling out a fix now.
Since the morning of 4 November (NZ time), some ezyVet sites in New Zealand and Australia have seen the error "There was an error processing billing triggers, please contact support" when adding a procedure to a clinical record. Charges sent from Smart Flow may also be affected. Consults and vaccinations are billing normally.
We've found the cause and are rolling out a fix now.
Nov 3, 2026 at 10:39 PM UTC
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