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0%of 37 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
0%
30
30
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 2Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
The issue has been identified and a fix is being implemented.
investigating
You may experience a delay in viewing or receiving results within VetConnect PLUS and your Integrated Practice Management Software. As always, IDEXX appreciates both your business and your patience. We apologize for any inconvenience this may cause and will post an update as soon as we know more.
investigating
Triaging the Root cause
investigating
We are continuing to investigate this issue.
investigating
You may experience a delay in viewing or receiving results within VetConnect PLUS and your Integrated Practice Management Software. As always, IDEXX appreciates both your business and your patience. We apologize for any inconvenience this may cause and will post an update as soon as we know more.
The Cubex Team have Identified the issue and are actively working to restore services for all affected sites.
investigating
Cubex, one of our third-party integrations, is currently experiencing a service interruption affecting the integration. As a result, Patient, Profile, and Billing updates are being delayed and may not be processing as expected in ezyVet.
Backlog is down considerably. We will continue to monitor.
identified
The Dev Team has identified an issue with the zip process, caused by a, abnormally large image file. More resources have been given to the process to help process the requests, but this could take some time.
This only impacts the zip process.
Delays in some data being updated in Vello to USW2 ezyVet sites
Customers based in the us-west-2 region may be experiencing a delay in data being updated in Vello.
We're actively investigating the issue and will provide an update shortly.
Telemedicine: Connection issues w/ PowerScribe One
Nuance has made some changes and reset some settings on their. We are working with them to validate that the issue has been resolved.
identified
Nuance believes they have found the root cause of the issue and is working on a plan to fix it. Unfortunately, we do not have ETA on when that will be. We will follow-up again once we know more. Please continue to contact support if you are experiencing issues.
investigating
We are continuing to investigate the issue with our partners at Nuance.
investigating
We are continuing to investigate this issue.
investigating
We are currently investigating connection issues between PowerScribe One and VMS Pro.
We are continuing to monitor for any further issues.
monitoring
A fix has been implemented and we are monitoring the results.
investigating
Our technical team are currently investigating reports of an outage that is occurring with ezyVet in the USE1 region
We apologize for the inconvenience this is causing – we will provide an update as soon as we have more information.
Neo: Open consultations cannot be closed or marked "ready to pay"
The Neo team is aware of an issue when you click Close Consultation or Ready to Pay at the bottom of a consultation, the consultation is not closing and you receive an error.
Until this issue is resolved, you can enter any payments as a prepayment.
Ordering - Reference LaboratoryOrdering - In House Diagnostics
monitoring
A fix has been implemented and we are monitoring the results.
investigating
You may experience increased error rates and/or high latency when submitting an IDEXX In House Diagnostic (IHD) Order and an IDEXX Reference Lab Diagnostic Order within VetConnect PLUS and your Integrated Practice Management Software. Additionally, you may notice issues with the In-Process column not loading properly. Our team is investigating the issue.
As always, IDEXX appreciates both your business and your patience. We apologize for the current interruption in the ability to order IDEXX In House Diagnostics and an IDEXX Reference Lab Diagnostics for any inconvenience this may cause.
Inbox counts are low, but we can see cases are making their way to the inboxes and being fed to specialists. We will continue to monitor.
investigating
We are currently investigating this issue.
Legacy Incident Archive
60 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
May 2026
Some users unable to load Vello integration settings in ezyVet
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
Service has been restored for the majority of affected users. The team has identified the root cause and is applying a fix to the remaining instances.
investigating
We are investigating reports that the Vello integration configuration screen is failing to load for a small number of customers within ezyVet.
Other Vello functionality is unaffected at this time. We will provide an update as soon as we have more information.
Web PACS/Image Viewer: Unable to View Images
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are currently experiencing the inability to allow users to view images within IDEXX Web PACS. We apologize for any inconvenience. Our team is actively working to resolve the issue.
DVMI - Slowness while submitting images.
Source not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
DVMI - Case Submission and Image loading are erroring out.
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
IHD Ordering Delay
minorSource not attested
Last archived state: resolved
View archived record details
investigating
You may experience a delay when submitting an IDEXX In House Diagnostic (IHD) Order within your Practice Information Management Software. Our team is investigating the issue.
As always, IDEXX appreciates both your business and your patience. We apologize for the current interruption in the ability to order IDEXX In House Diagnostics and for any inconvenience this may cause.
Ordering Delay- In House Diagnostics
minorSource not attested
Last archived state: resolved
View archived record details
investigating
You may experience a delay when submitting an IDEXX In House Diagnostic (IHD) Order within your Practice Information Management Software. Our team is investigating the issue.
As always, IDEXX appreciates both your business and your patience. We apologize for the current interruption in the ability to order IDEXX In House Diagnostics and for any inconvenience this may cause.
We will provide an update no later than 1pm ET on Friday, May 1st.
April 2026
ezyVet - Issue Under Investigation
minorSource not attested
Last archived state: resolved
View archived record details
investigating
Our technical team have identified an issue with the Global Search Bar and are currently investigating. We are currently working to further understand the problem and diagnose the cause. As we have further information available we will provide additional updates.
We appreciate your patience while we investigate.
Delayed Radiology Results in VetConnect PLUS
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We are continuing to monitor for any further issues.
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
You may experience a delay in viewing or receiving radiology results within VetConnect PLUS and your Integrated Practice Management Software. WebPACS can be accessed directly to view any radiology results in the interim. As always, IDEXX appreciates both your business and your patience. We apologize for any inconvenience this may cause and will post an update as soon as we know more.
Critical Database Issue Impacting All VMS Apps
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
Validation is complete and we are returning to operational. The team will continue to monitor the database performance throughout the day.
identified
The maintenance pages are being taken down so that the team can complete its smoke testing and validation. Once that's done, we'll update our status to operational. Next update as soon as possible.
identified
The team continues to restore access. We are applying a fix and the team will be moving on to testing and validation. We are optimistic we will be operational within the hour.
identified
We are continuing to restore access. Next update will be 30 minutes.
identified
We are nearing the completion of the database backup portion of the restore process. Next update by 11:30AM US Eastern.
identified
We continue to work on the database restore. The backup process is taking longer than anticipated. With that in mind, we'll send out the next update no later than 11AM US eastern.
identified
The database restore is still in progress. Next update no later than 30 minutes.
identified
We are in the process of restoring the VetMedStat database. Next update no later than 30 minutes.
investigating
We can expect to be down for at least the next 60 minutes. Next update will no later than 9:30AM US eastern
investigating
We are continuing to investigate this issue.
investigating
We are still investigating the issue within VMS.
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
We are currently investigating this issue.
DVMI - Sending DICOM images to DVMI
Source not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
We have identified a known issue with DVMI and the ability to DICOM send. Our technical team is underway with a resolution and will be making updates to the application.
