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0%of 37 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
0%
30
30
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 2Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
The issue has been identified and a fix is being implemented.
investigating
You may experience a delay in viewing or receiving results within VetConnect PLUS and your Integrated Practice Management Software. As always, IDEXX appreciates both your business and your patience. We apologize for any inconvenience this may cause and will post an update as soon as we know more.
investigating
Triaging the Root cause
investigating
We are continuing to investigate this issue.
investigating
You may experience a delay in viewing or receiving results within VetConnect PLUS and your Integrated Practice Management Software. As always, IDEXX appreciates both your business and your patience. We apologize for any inconvenience this may cause and will post an update as soon as we know more.
The Cubex Team have Identified the issue and are actively working to restore services for all affected sites.
investigating
Cubex, one of our third-party integrations, is currently experiencing a service interruption affecting the integration. As a result, Patient, Profile, and Billing updates are being delayed and may not be processing as expected in ezyVet.
Backlog is down considerably. We will continue to monitor.
identified
The Dev Team has identified an issue with the zip process, caused by a, abnormally large image file. More resources have been given to the process to help process the requests, but this could take some time.
This only impacts the zip process.
Delays in some data being updated in Vello to USW2 ezyVet sites
Customers based in the us-west-2 region may be experiencing a delay in data being updated in Vello.
We're actively investigating the issue and will provide an update shortly.
Telemedicine: Connection issues w/ PowerScribe One
Nuance has made some changes and reset some settings on their. We are working with them to validate that the issue has been resolved.
identified
Nuance believes they have found the root cause of the issue and is working on a plan to fix it. Unfortunately, we do not have ETA on when that will be. We will follow-up again once we know more. Please continue to contact support if you are experiencing issues.
investigating
We are continuing to investigate the issue with our partners at Nuance.
investigating
We are continuing to investigate this issue.
investigating
We are currently investigating connection issues between PowerScribe One and VMS Pro.
We are continuing to monitor for any further issues.
monitoring
A fix has been implemented and we are monitoring the results.
investigating
Our technical team are currently investigating reports of an outage that is occurring with ezyVet in the USE1 region
We apologize for the inconvenience this is causing – we will provide an update as soon as we have more information.
Neo: Open consultations cannot be closed or marked "ready to pay"
The Neo team is aware of an issue when you click Close Consultation or Ready to Pay at the bottom of a consultation, the consultation is not closing and you receive an error.
Until this issue is resolved, you can enter any payments as a prepayment.
Ordering - Reference LaboratoryOrdering - In House Diagnostics
monitoring
A fix has been implemented and we are monitoring the results.
investigating
You may experience increased error rates and/or high latency when submitting an IDEXX In House Diagnostic (IHD) Order and an IDEXX Reference Lab Diagnostic Order within VetConnect PLUS and your Integrated Practice Management Software. Additionally, you may notice issues with the In-Process column not loading properly. Our team is investigating the issue.
As always, IDEXX appreciates both your business and your patience. We apologize for the current interruption in the ability to order IDEXX In House Diagnostics and an IDEXX Reference Lab Diagnostics for any inconvenience this may cause.
Inbox counts are low, but we can see cases are making their way to the inboxes and being fed to specialists. We will continue to monitor.
investigating
We are currently investigating this issue.
Legacy Incident Archive
60 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
August 2026
Reference Lab Ordering Outage
minorSource not attested
Last archived state: resolved
View archived record details
Ordering - Reference Laboratory
monitoring
A fix has been implemented and we are monitoring the results.
investigating
You may experience increased error rates and/or high latency when submitting an IDEXX Reference Lab Diagnostic Order within VetConnect PLUS and your Integrated Practice Management Software. Our team is investigating the issue.
As always, IDEXX appreciates both your business and your patience. We apologize for the current interruption in the ability to order IDEXX Reference Lab Diagnostics and for any inconvenience this may cause.
We will provide an update no later than HH am/pm ET on Weekda...
Delayed Results in VetConnect PLUS
minorSource not attested
Last archived state: resolved
View archived record details
Diagnostic ResultsWebMobile
monitoring
We are continuing to monitor for any further issues.
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are continuing to investigate this issue.
investigating
You may experience a delay in viewing or receiving results within VetConnect PLUS and your Integrated Practice Management Software. As always, IDEXX appreciates both your business and your patience. We apologize for any inconvenience this may cause and will post an update as soon as we know more.
Intermittent: Both IHD and Reference Lab Ordering Outage
Source not attested
Last archived state: resolved
View archived record details
Ordering - Reference LaboratoryOrdering - In House Diagnostics
monitoring
A fix has been implemented and we are monitoring the results.
identified
An update is being performed to resolve this issue, during this update there will be 30 seconds to one minute of IHD and Reference Lab ordering downtime.
identified
In order to resolve this issue, we will be implementing a fix at 1:30 PM that will result in 30 seconds to one minute of IHD and Reference Lab ordering downtime.
monitoring
You may experience increased error rates and/or high latency when submitting an IDEXX In House Diagnostic (IHD) Order and an IDEXX Reference Lab Diagnostic Order within VetConnect PLUS and your Integrated Practice Management Software. Our team is investigating the issue.
As always, IDEXX appreciates both your business and your patience. We apologize for the current interruption in the ability to order IDEXX In House Diagnostics and an IDEXX Reference Lab Diagnostics for any inconvenience thi...
Some Cornerstone practices are unable to login to Vello
majorSource not attested
Last archived state: resolved
View archived record details
Cornerstone Vello
investigating
We've identified an issue that is blocking some Cornerstone practices from logging into Vello. No other functionality is affected and pet owners are still able to access Vello.
We've found the root cause and are working on a fix.
ezyVet Performance Issue - USE1
minorSource not attested
Last archived state: resolved
View archived record details
ezyVet Software: USA and Canada Central/East
monitoring
A fix has been implemented and we are monitoring the results.
investigating
Our technical team are currently investigating reports of degraded performance occurring with ezyVet in the USE1 region
We apologize for the inconvenience this is causing – we will provide an update as soon as we have more information.
ezyVet Performance Issue - USE2 / USE1 / USW2
criticalSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are continuing to investigate this issue.
investigating
Our technical team are currently investigating reports of degraded performance occurring with ezyVet in the USE2 / USE1 / USW2 regions
We apologize for the inconvenience this is causing – we will provide an update as soon as we have more information.
ezyVet performance issues - APSE2
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently investigating this issue.
MyCornerstone - Upgrade scheduling and user permission management
minorSource not attested
Last archived state: resolved
View archived record details
identified
A fix for self-service upgrade scheduling in MyCornerstone has been identified and is planned for deployment at 5:00 p.m. Eastern today.
After the deployment, practice users should be able to complete Schedule in the upgrade wizard. If scheduling still fails, please contact Cornerstone Support.
Until then, Cornerstone Support can still complete an upgrade schedule on your behalf.
identified
We are aware of an issue affecting some practices that use MyCornerstone to schedule a Cornerstone upgrade.
At this time, practice users may not be able to finish scheduling an upgrade in MyCornerstone. Earlier steps in the upgrade wizard can complete, but selecting Schedule may fail and the upgrade is not booked. Refreshing or retrying from a standard practice account will not resolve this.
If you need to schedule an upgrade, please contact Cornerstone Support. An IDEXX representative can ...
ezyVet Performance Issue
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
Our technical team are currently investigating reports of degraded performance occurring with ezyVet in the USE1 region.
We apologize for the inconvenience this is causing – we will provide an update as soon as we have more information.
ezyVet customers are getting an internal error while trying to communicate with Web PACs
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
We are continuing to monitor for any further issues.
monitoring
A fix has been implemented and we are monitoring the results.
investigating
Multiple ezyVet customers are getting an internal error message while trying to complete the Diagnostic Request process.
