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eVetPractice (IDEXX) Outage History

Uptime record, past incidents, and downtime history for eVetPractice (IDEXX).

Checking current status...
10.9% uptime over 46 days
99.9% ✗ 99.5% ✗ 99% ✗ 95% ✗

90-Day Trend

Mar 28May 12

Monthly Uptime

Month Uptime Days Tracked Days with Issues
May 2026 0% 12 12
April 2026 16.7% 30 25
March 2026 0% 4 4

Uptime is calculated from daily worst-status snapshots. A day with any non-operational status counts as a day with issues.

Daily Status (Last 46 Days)

Mar 28 Today
Operational Degraded Partial Outage Major Outage Maintenance No Data

Incident History

May 2026
Web PACS/Image Viewer: Unable to View Images
major

Started: May 8, 12:38 AM

monitoring
A fix has been implemented and we are monitoring the results.
May 8, 12:58 AM
identified
The issue has been identified and a fix is being implemented.
May 8, 12:46 AM
investigating
We are currently experiencing the inability to allow users to view images within IDEXX Web PACS. We apologize for any inconvenience. Our team is actively working to resolve the issue.
May 8, 12:38 AM
DVMI - Slowness while submitting images.

Started: May 6, 6:58 PM

monitoring
A fix has been implemented and we are monitoring the results.
May 6, 8:03 PM
identified
The issue has been identified and a fix is being implemented.
May 6, 6:58 PM
DVMI - Case Submission and Image loading are erroring out.
major

Started: May 4, 9:12 PM

monitoring
A fix has been implemented and we are monitoring the results.
May 4, 9:39 PM
identified
The issue has been identified and a fix is being implemented.
May 4, 9:12 PM
IHD Ordering Delay
minor

Started: May 1, 3:57 PM

investigating
You may experience a delay when submitting an IDEXX In House Diagnostic (IHD) Order within your Practice Information Management Software. Our team is investigating the issue. As always, IDEXX appreciates both your business and your patience. We apologize for the current interruption in the ability to order IDEXX In House Diagnostics and for any inconvenience this may cause.
May 1, 3:57 PM
Ordering Delay- In House Diagnostics
minor

Started: May 1, 3:57 PM

investigating
You may experience a delay when submitting an IDEXX In House Diagnostic (IHD) Order within your Practice Information Management Software. Our team is investigating the issue. As always, IDEXX appreciates both your business and your patience. We apologize for the current interruption in the ability to order IDEXX In House Diagnostics and for any inconvenience this may cause. We will provide an update no later than 1pm ET on Friday, May 1st.
May 1, 3:57 PM
April 2026
ezyVet - Issue Under Investigation
minor

Started: Apr 28, 9:50 PM

investigating
Our technical team have identified an issue with the Global Search Bar and are currently investigating. We are currently working to further understand the problem and diagnose the cause. As we have further information available we will provide additional updates. We appreciate your patience while we investigate.
Apr 28, 9:50 PM
Delayed Radiology Results in VetConnect PLUS
minor

Started: Apr 27, 6:02 PM

monitoring
We are continuing to monitor for any further issues.
Apr 27, 7:13 PM
monitoring
A fix has been implemented and we are monitoring the results.
Apr 27, 7:12 PM
identified
The issue has been identified and a fix is being implemented.
Apr 27, 6:03 PM
investigating
You may experience a delay in viewing or receiving radiology results within VetConnect PLUS and your Integrated Practice Management Software. WebPACS can be accessed directly to view any radiology results in the interim. As always, IDEXX appreciates both your business and your patience. We apologize for any inconvenience this may cause and will post an update as soon as we know more.
Apr 27, 6:02 PM
Critical Database Issue Impacting All VMS Apps
major

Started: Apr 21, 8:03 AM

monitoring
Validation is complete and we are returning to operational. The team will continue to monitor the database performance throughout the day.
Apr 21, 5:08 PM
identified
The maintenance pages are being taken down so that the team can complete its smoke testing and validation. Once that's done, we'll update our status to operational. Next update as soon as possible.
Apr 21, 4:57 PM
identified
The team continues to restore access. We are applying a fix and the team will be moving on to testing and validation. We are optimistic we will be operational within the hour.
Apr 21, 4:03 PM
identified
We are continuing to restore access. Next update will be 30 minutes.
Apr 21, 3:32 PM
identified
We are nearing the completion of the database backup portion of the restore process. Next update by 11:30AM US Eastern.
Apr 21, 3:00 PM
identified
We continue to work on the database restore. The backup process is taking longer than anticipated. With that in mind, we'll send out the next update no later than 11AM US eastern.
Apr 21, 2:14 PM
identified
The database restore is still in progress. Next update no later than 30 minutes.
Apr 21, 1:46 PM
identified
We are in the process of restoring the VetMedStat database. Next update no later than 30 minutes.
Apr 21, 1:16 PM
investigating
We can expect to be down for at least the next 60 minutes. Next update will no later than 9:30AM US eastern
Apr 21, 12:13 PM
investigating
We are continuing to investigate this issue.
Apr 21, 11:34 AM
investigating
We are still investigating the issue within VMS.
Apr 21, 10:11 AM
investigating
We are continuing to investigate this issue.
Apr 21, 8:06 AM
investigating
We are continuing to investigate this issue.
Apr 21, 8:04 AM
investigating
We are currently investigating this issue.
Apr 21, 8:03 AM
DVMI - Sending DICOM images to DVMI

Started: Apr 20, 6:58 PM

monitoring
A fix has been implemented and we are monitoring the results.
Apr 20, 8:27 PM
identified
We have identified a known issue with DVMI and the ability to DICOM send. Our technical team is underway with a resolution and will be making updates to the application.
Apr 20, 6:58 PM
January 2026
SmartOrder – Patterson Ordering Unavailable
minor

Started: Jan 5, 7:00 PM

investigating
SmartOrder is currently experiencing a performance issue affecting order submissions to Patterson. At this time, Patterson orders submitted through SmartOrder within Cornerstone may fail to complete successfully. Practices are encouraged to place orders directly through the Patterson website or by contacting their Patterson sales representative while we investigate the issue. Our teams are actively investigating and will share updates as more information becomes available.
Jan 5, 7:00 PM
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