eVetPractice (IDEXX) Outage History

Uptime record, past incidents, and downtime history for eVetPractice (IDEXX).

Checking current status...

90-Day Trend

Monthly Uptime

Month	Uptime	Days Tracked	Days with Issues
August 2026	0%	15	15
July 2026	0%	31	31
June 2026	0%	30	30
May 2026	0%	15	15

Uptime is calculated from daily worst-status snapshots. A day with any non-operational status counts as a day with issues.

Daily Status (Last 91 Days)

May 17 Today

Operational Degraded Partial Outage Major Outage Maintenance No Data

Incident History

August 2026

ezyVet Performance Issue - USE2 / USE1 / USW2

critical

Started: Aug 14, 1:18 PM

monitoring

A fix has been implemented and we are monitoring the results.

Aug 14, 1:48 PM

identified

The issue has been identified and a fix is being implemented.

Aug 14, 1:42 PM

investigating

We are continuing to investigate this issue.

Aug 14, 1:39 PM

investigating

Our technical team are currently investigating reports of degraded performance occurring with ezyVet in the USE2 / USE1 / USW2 regions We apologize for the inconvenience this is causing – we will provide an update as soon as we have more information.

Aug 14, 1:18 PM

ezyVet performance issues - APSE2

minor

Started: Aug 14, 12:13 AM

investigating

We are currently investigating this issue.

Aug 14, 12:13 AM

MyCornerstone - Upgrade scheduling and user permission management

minor

Started: Aug 13, 5:07 PM

identified

A fix for self-service upgrade scheduling in MyCornerstone has been identified and is planned for deployment at 5:00 p.m. Eastern today. After the deployment, practice users should be able to complete Schedule in the upgrade wizard. If scheduling still fails, please contact Cornerstone Support. Until then, Cornerstone Support can still complete an upgrade schedule on your behalf.

Aug 13, 8:33 PM

identified

We are aware of an issue affecting some practices that use MyCornerstone to schedule a Cornerstone upgrade. At this time, practice users may not be able to finish scheduling an upgrade in MyCornerstone. Earlier steps in the upgrade wizard can complete, but selecting Schedule may fail and the upgrade is not booked. Refreshing or retrying from a standard practice account will not resolve this. If you need to schedule an upgrade, please contact Cornerstone Support. An IDEXX representative can ...

Aug 13, 5:07 PM

ezyVet Performance Issue

minor

Started: Aug 7, 2:56 PM

monitoring

A fix has been implemented and we are monitoring the results.

Aug 7, 4:28 PM

investigating

Our technical team are currently investigating reports of degraded performance occurring with ezyVet in the USE1 region. We apologize for the inconvenience this is causing – we will provide an update as soon as we have more information.

Aug 7, 2:56 PM

ezyVet customers are getting an internal error while trying to communicate with Web PACs

major

Started: Aug 7, 5:07 AM

monitoring

We are continuing to monitor for any further issues.

Aug 7, 7:14 AM

monitoring

A fix has been implemented and we are monitoring the results.

Aug 7, 7:08 AM

investigating

Multiple ezyVet customers are getting an internal error message while trying to complete the Diagnostic Request process.

Aug 7, 5:07 AM

Powerscribe One - Users are unable to connect to the service

critical

Started: Aug 6, 9:47 PM

monitoring

A fix has been implemented. Users should log out and log back in for the changes to take effect. We will continue to monitor.

Aug 7, 2:00 AM

identified

The development team is testing the potential fix and hope to move the change into our production environment soon. Will update again once that takes place.

Aug 7, 1:01 AM

identified

The development team has found the source of the error and will be attempting a fix shortly. It does take time for the update to get built and deployed (it is essentially another release) , and this is an attempt at a fix and isn't guaranteed to work. I will update again at 8:00 PM ET.

Aug 6, 11:23 PM

investigating

We are currently investigating an issue with Powerscribe One. Users are currently unable to connect to the service.

Aug 6, 9:47 PM

July 2026

Ordering Delay- In House Diagnostics

minor

Started: Jul 30, 12:32 PM

monitoring

A fix has been implemented and we are monitoring the results.

Jul 30, 1:32 PM

investigating

You may experience a delay when submitting an IDEXX In House Diagnostic (IHD) Order within your Practice Information Management Software. Our team is investigating the issue. As always, IDEXX appreciates both your business and your patience. We apologize for the current interruption in the ability to order IDEXX In House Diagnostics and for any inconvenience this may cause. We will provide an update no later than 11 am ET on Thursday, July 30th.

Jul 30, 12:32 PM

PowerScribe One - Users unable to connect to speech services

major

Started: Jul 29, 12:20 AM

monitoring

A fix has been implemented. Users should now be able to log into the application and create reports. We will continue to monitor.

Jul 29, 1:10 AM

identified

The issue has been identified and a fix is being implemented.

Jul 29, 12:55 AM

investigating

WE are currently investigating an issue with PowerScribe One. Users are currently unable to use the service.

Jul 29, 12:20 AM

VMS and Web PACs slowness

major

Started: Jul 28, 10:11 PM

monitoring

A fix has been made. You should be able to view images again. We will continue to monitor.

Jul 28, 10:19 PM

investigating

We are actively investigating an issue with Image Manager (Web PACS) that is impacting the VMS application. Expected Impact: Slowness across both systems. Intermittent errors when viewing images. Total login or access failure for some users. We are working to resolve this as quickly as possible

Jul 28, 10:11 PM

ezyVet Third Party Integration Issue - Heska Imaging

minor

Started: Jul 24, 1:15 PM

investigating

Heska Imaging, one of our third-party integrations, is currently experiencing an issue with their Server. This is affecting the ability to order diagnostic imaging requests in ezyVet. Please contact Heska Imaging directly for further details.

Jul 24, 2:16 PM

VMS Applications - Unable to load applications

Started: Jul 21, 12:57 AM

monitoring

The issue preventing users from loading the application has been resolved. Our team identified the root cause and implemented a fix. All systems are operational, and we are actively monitoring the application to ensure ongoing stability.

Jul 21, 12:57 AM

ezyVet Performance Issue - USE2 - Degraded Performance

minor

Started: Jul 20, 2:49 PM

monitoring

A fix has been implemented and we are monitoring the results.

Jul 20, 6:00 PM

identified

The issue has been identified and a fix is being implemented.

Jul 20, 5:00 PM

investigating

Our technical team are currently investigating reports of degraded performance occurring with ezyVet in the **USE2** region We apologize for the inconvenience this is causing – we will provide an update as soon as we have more information.

Jul 20, 2:49 PM

VMS Pro - Users are unable to see images in the viewer

major

Started: Jul 17, 5:31 PM

monitoring

A fix has been implemented and we are monitoring the results.

Jul 17, 6:30 PM

investigating

We are currently investigating an issue with users not being to see images in the viewer.

Jul 17, 5:31 PM

Web PACS - Unable to Import/Export Images

major

Started: Jul 17, 5:04 PM

monitoring

A fix has been implemented and we are monitoring the results.

Jul 17, 6:30 PM

investigating

We are continuing to investigate the issue with Import and Export, and are now also looking at issues with loading patients and images. We will update shortly.

Jul 17, 5:56 PM

investigating

WE are currently investigating an issue with Import & Export functionality in Web PACS.

Jul 17, 5:04 PM

Issue starting IDEXX Payments transactions from Neo

major

Started: Jul 16, 3:53 PM

monitoring

A fix has been applied and we're monitoring the system.

Jul 16, 10:17 PM

monitoring

We are continuing to investigate reports of this issue. Until it is resolved, please use Empty Cache and Hard Reload as needed.

Jul 16, 8:39 PM

monitoring

A fix has been applied and we're monitoring the system.

Jul 16, 5:31 PM

identified

The Neo team is aware of an issue impacting IDEXX Payments transactions. We are working with our IDEXX Payments partners to understand the root cause. In Google Chrome, please Empty Cache and Hard Reload to resolve the issue. Mac - Open the page you want to refresh. - Open Chrome DevTools using Command (⌘) + Option + I. - With DevTools open, click and hold or right-click the Reload button beside the address bar. - Select Empty Cache and Hard Reload. Windows - Open the page you want to ref...

Jul 16, 3:53 PM

SmartFlow Syncing Issues

minor

Started: Jul 15, 9:45 PM

investigating

Our Technical Team is currently investigating a performance issue affecting the Smart Flow App and Web platform, where information is not syncing correctly across devices. We apologize for the inconvenience this is causing and appreciate your patience. We will provide an update as soon as more information becomes available.

Jul 15, 9:45 PM

ezyVet Performance Issue USE1

minor

Started: Jul 15, 7:51 PM

monitoring

A fix has been implemented and we are monitoring the results.

Jul 15, 8:05 PM

investigating

Our technical team are currently investigating reports of degraded performance occurring with ezyVet in the USE1 region We apologize for the inconvenience this is causing – we will provide an update as soon as we have more information.

Jul 15, 7:51 PM

VetConnect PLUS Authentication Issues

minor

Started: Jul 10, 7:32 PM

monitoring

A fix has been implemented and we are monitoring the results. It is possible that some PIMS authentications will continue to fail until all open sessions are expired (6:30pm Eastern).

Jul 10, 8:30 PM

identified

The issue is related to our "feature flag" vendor, and the fix requires a straightforward redeployment which we are preparing now. Only some customers are impacted, with a variety of potential outcomes across different pages, including but not limited to: * Successful login to VetConnect PLUS or WebPACS may lead customer to activation page * Homepage may be missing In Process column * Results page may be missing a variety of features

Jul 10, 7:51 PM

investigating

We are currently investigating an issue with our authentication.

Jul 10, 7:32 PM

AI Assisted Notes: Issue generating transcriptions

major

Started: Jul 9, 8:59 PM

monitoring

A fix has been implemented and transcriptions are starting to generate successfully. We are continuing to monitor the system and will begin re-generating failed transcriptions. We will provide another update once all failed transcriptions have been re-generated.

Jul 9, 9:05 PM

identified

The Neo team is aware of an issue impacting customers when generating AI Assisted Notes transcriptions. We are working on a fix and will post another update as soon as we learn more.

Jul 9, 8:59 PM

DVMIinsight - Users getting errors while trying to load cases

major

Started: Jul 9, 7:04 PM

investigating

We are currently investigating an issue where some users are not able to read cases.

Jul 9, 7:04 PM

Neo degraded performance

minor

Started: Jul 8, 8:14 PM

monitoring

A fix has been implemented and performance has recovered. We're continuing to monitor the system.

Jul 8, 8:25 PM

investigating

The Neo team is investigating reports of degraded performance impacting areas such as, but not limited to: - Sharing patient records - Displaying diagnostic results We are working to restore normal performance. We apologize for any inconvenience and will post another update as soon as we learn more.

Jul 8, 8:14 PM

Petly Plans - Plan Management Disruptions

minor

Started: Jul 7, 9:08 PM

monitoring

A fix has been implemented and we are monitoring the results.

Jul 8, 2:29 PM

identified

We are aware of and working to resolve an issue with some plan management tasks (i.e. placing a plan on hold, canceling a plan). Note that plan enrollment, plan utilization, and general administrative functions are not impacted. Follow here for progress updates.

Jul 7, 9:08 PM

Issue viewing diagnostics results in Neo

major

Started: Jul 7, 7:16 PM

identified

The Neo team is aware of an issue impacting viewing diagnostic results within Neo. Until the issue is resolved: - View results directly in your diagnostic partners’ portals. We are working on a fix and will provide another update no later than 5:00PM ET, July 7.

Jul 7, 7:16 PM

June 2026

Vello Form Links

minor

Started: Jun 30, 7:33 PM

investigating

We are continuing to investigate this issue.

Jun 30, 7:35 PM

investigating

We have received reports of an issue affecting form links for some pet parents, with the user receiving a "link expired" error. The team is investigating and will provide an update as soon as we have more information. Workaround: Workaround: Affected pet parents can connect to Vello via https://mobile.poe.idexx.com/. After creating an account, re-click the form link to access the form.

Jun 30, 7:33 PM

WebPACS: Unable to Send to external DICOM services

minor

Started: Jun 30, 3:41 AM

monitoring

A fix has been implemented and we are monitoring the results.

Jun 30, 4:11 AM

investigating

IDEXX Web PACS is currently unable to send to external DICOM services. We apologize for any inconvenience. Our team is actively working to resolve the issue.

Jun 30, 3:41 AM

ezyVet Third Party Integration Issue - Provet

Started: Jun 29, 11:41 PM

investigating

Provet, one of our third-party integrations, is currently experiencing an issue with its integration. This is affecting the ability to validate integration, send orders or link products in ezyVet. Please contact Provet directly for further details.

Jun 29, 11:41 PM

Vello Requests & Notifications: Unable to open Appointment Request details

major

Started: Jun 29, 2:42 PM

monitoring

A fix has been implemented and we are monitoring the results.

Jun 29, 4:08 PM

investigating

We're aware of an issue affecting some customers when opening appointment request details in Vello. Our team is actively investigating and will post an update here as soon as we have more information.

Jun 29, 2:42 PM

Performance Issues - Increased Error Rate in APSE2

minor

Started: Jun 28, 10:54 PM

monitoring

Our technical team have advised that performance has stabilised and this issue should now be resolved. We will be monitoring this for the next 15 minutes to ensure the system has completely recovered and remains stable.

Jun 29, 12:33 AM

investigating

Our Technical Team are currently investigating reports of degraded performance occurring with ezyVet in the APSE2 region We apologize for the inconvenience this is causing – we will provide an update as soon as we have more information.

Jun 28, 10:54 PM

Interruption to ezyVet SMS services in Singapore

major

Started: Jun 28, 7:42 PM

identified

Our technical team has identified an issue affecting ezyVet SMS services for customers in Singapore. We are working with our third‑party provider, Twilio, to resolve the issue and restore service as quickly as possible. In the meantime, we recommend using alternative communication methods such as email or phone. We apologise for the disruption and will share an update as soon as more information is available.

Jun 28, 7:42 PM

SmartOrder — IDEXX online ordering and order matching

minor

Started: Jun 23, 12:21 PM

SmartOrder - Online Inventory Ordering

investigating

SmartOrder is currently experiencing two issues affecting IDEXX online ordering in Cornerstone. These are both related to IDEXX integration but are being tracked as distinct problems. At this time, IDEXX orders submitted through SmartOrder within Cornerstone may fail to complete successfully or may need to be retried. This does not appear to affect every order, but online ordering is not fully reliable while we investigate. We are also aware of a separate issue in which IDEXX orders placed ...

Jun 23, 12:21 PM

ezyVet Performance Issue

minor

Started: Jun 22, 9:12 PM

investigating

Our technical team are currently investigating reports of degraded performance occurring with ezyVet in the USW2 region We apologize for the inconvenience this is causing – we will provide an update as soon as we have more information.

Jun 22, 9:12 PM

(ezyVet) Smartflow Flowsheet Not Returning to ezyVet - Issue Under Investigation

minor

Started: Jun 22, 6:34 PM

investigating

Our technical team have identified an issue and are currently investigating. We are currently working to further understand the problem and diagnose the cause. As we have further information available we will provide additional updates. We appreciate your patience while we investigate.

Jun 22, 6:34 PM

SmartOrder — IDEXX online ordering and order matching

minor

Started: Jun 18, 7:05 PM

investigating

Jun 18, 7:05 PM

Issues printing reference laboratory requisition forms in Neo

minor

Started: Jun 17, 9:15 PM

investigating

The Neo Team is investigating reports of errors when attempting to print reference laboratory requisition forms. Until the issue is resolved, requisition forms can be printed directly in VetConnect PLUS or your diagnostic partners portal. We will post another update when we have more information.

Jun 17, 9:15 PM

ezyVet, VetRadar, SmartFlow- New Zealand Toll‑Free (0800) Support Number Unavailable

major

Started: Jun 17, 5:58 AM

investigating

Our NZ toll‑free support number (0800 399 838) is currently unavailable, and we are investigating this with our service provider. NZ customers trying to reach ezyVet, VetRadar, or SmartFlow support by phone can call 09 280 6210 for assistance in the meantime. We apologise for the disruption and will provide an update as soon as more information is available.

Jun 17, 5:58 AM

ezyVet Third Party Integration Issue - Antech

minor

Started: Jun 15, 1:00 PM

investigating

Antech, one of our third-party integrations, is currently experiencing an issue with HealthTracks and Antech Online. This is affecting the ability to order diagnostics in ezyVet. Please contact Antech directly or see https://www.healthtracks.com/ for further details.

Jun 15, 7:07 PM

Cubex Integration Issue

major

Started: Jun 10, 7:00 PM

identified

The Cubex Team is still actively working to restore services for all affected sites.

Jun 11, 1:06 AM

investigating

The Cubex Team are still actively investigating the issue and working to restore full functionality as quickly as possible.

Jun 10, 9:39 PM

investigating

Cubex, one of our third-party integrations, is currently experiencing a service interruption affecting the integration. As a result, Patient, Profile, and Billing updates are being delayed and may not be processing as expected in ezyVet.

Jun 10, 9:35 PM

IDEXX Web PACS Scheduled Maintenance

maintenance

Started: Jun 4, 4:32 PM

investigating

IDEXX Web PACS will be undergoing maintenance on Thursday June 4th at 3PM EST. Users may be unable to view images during the scheduled maintenance within IDEXX Web PACS, Cornerstone, NEO, VetConnect PLUS, and other applicable Practice Information Management systems, etc). Users may also experience a delay in uploading images.

Jun 4, 4:32 PM

Delayed Results in VetConnect PLUS

minor

Started: Jun 4, 1:25 PM

monitoring

A fix has been implemented and we are monitoring the results.

Jun 4, 6:43 PM

identified

The issue has been identified and a fix is being implemented.

Jun 4, 5:25 PM

investigating

You may experience a delay in viewing or receiving results within VetConnect PLUS and your Integrated Practice Management Software. As always, IDEXX appreciates both your business and your patience. We apologize for any inconvenience this may cause and will post an update as soon as we know more.

Jun 4, 1:25 PM

Vello icon not displaying for some ezyVet customers

minor

Started: Jun 2, 4:49 PM

investigating

We are currently investigating an issue where the Vello icon is not displaying for some ezyVet customers. Our team is actively looking into the root cause. We will provide an update as soon as we have more information.

Jun 2, 4:49 PM

Delayed Results in VetConnect PLUS

minor

Started: Jun 2, 3:38 PM

monitoring

A fix has been implemented and we are monitoring the results.

Jun 2, 3:46 PM

investigating

Jun 2, 3:38 PM

PIMS Ordering (Merlin, VetID, Fuga, inBehandlung, VetUP): Both IHD and Reference Lab Ordering Outage

minor

Started: Jun 1, 2:09 PM

monitoring

A fix has been implemented and we are monitoring the results.

Jun 1, 4:43 PM

identified

The issue has been identified and a fix is being implemented.

Jun 1, 4:28 PM

investigating

We are continuing to investigate this issue.

Jun 1, 3:34 PM

investigating

For some third party Integrated Practice Management Software including Merlin and VetID, you may experience increased error rates and/or high latency when submitting an IDEXX In House Diagnostic (IHD) Order and an IDEXX Reference Lab Diagnostic Order within your Integrated Practice Management Software. Our team is investigating the issue. As always, IDEXX appreciates both your business and your patience. We apologize for the current interruption in the ability to order IDEXX In House Diagnos...

Jun 1, 2:09 PM

May 2026

ezyVet Third Party Integration Issue

minor

Started: May 28, 9:36 PM

investigating

Asteris/Keystone, one of our third-party integrations, is currently experiencing an issue with Keystone Omni. This is affecting their ability to communicate with ezyVet. Please contact Asteris/Keystone directly for further details.

May 28, 9:36 PM

Delayed Radiology Results in VetConnect PLUS

minor

Started: May 21, 7:08 PM

investigating

You may experience a delay in viewing or receiving radiology results within VetConnect PLUS and your Integrated Practice Management Software. In the meantime, radiology results can continue to be viewed in WebPACS. As always, IDEXX appreciates both your business and your patience. We apologize for any inconvenience this may cause and will post an update as soon as we know more.

May 21, 7:08 PM

Clinics are unable to DICOM sends images to VMS.

major

Started: May 21, 7:08 PM

monitoring

We will continue to monitor through the night, but there should no longer be any delays with images loading.

May 22, 3:39 AM

monitoring

We continue to monitor incoming traffic. Some images are still loading slowly. This may continue for a while longer.

May 21, 10:01 PM

identified

The issue has been identified and a fix is being implemented.

May 21, 7:53 PM

investigating

We are currently investigating an issue with clinics being unable to send Dicom images to VMS.

May 21, 7:08 PM

Neo - 500 Errors When Accessing

major

Started: May 20, 9:00 AM

monitoring

We have fixed the issue causing the 500 errors and are continuing to monitor.

May 20, 12:42 PM

investigating

We are investigating an issue causing 500 errors for certain practices when they attempt to log into Neo.

May 20, 12:10 PM

Some users unable to load Vello integration settings in ezyVet

minor

Started: May 19, 6:34 PM

monitoring

A fix has been implemented and we are monitoring the results.

May 19, 8:25 PM

identified

Service has been restored for the majority of affected users. The team has identified the root cause and is applying a fix to the remaining instances.

May 19, 8:11 PM

investigating

We are investigating reports that the Vello integration configuration screen is failing to load for a small number of customers within ezyVet. Other Vello functionality is unaffected at this time. We will provide an update as soon as we have more information.

May 19, 6:34 PM

Web PACS/Image Viewer: Unable to View Images

major

Started: May 8, 12:38 AM

monitoring

A fix has been implemented and we are monitoring the results.

May 8, 12:58 AM

identified

The issue has been identified and a fix is being implemented.

May 8, 12:46 AM

investigating

We are currently experiencing the inability to allow users to view images within IDEXX Web PACS. We apologize for any inconvenience. Our team is actively working to resolve the issue.

May 8, 12:38 AM

DVMI - Slowness while submitting images.

Started: May 6, 6:58 PM

monitoring

A fix has been implemented and we are monitoring the results.

May 6, 8:03 PM

identified

The issue has been identified and a fix is being implemented.

May 6, 6:58 PM

DVMI - Case Submission and Image loading are erroring out.

major

Started: May 4, 9:12 PM

monitoring

A fix has been implemented and we are monitoring the results.

May 4, 9:39 PM

identified

The issue has been identified and a fix is being implemented.

May 4, 9:12 PM

IHD Ordering Delay

minor

Started: May 1, 3:57 PM

investigating

May 1, 3:57 PM

Ordering Delay- In House Diagnostics

minor

Started: May 1, 3:57 PM

investigating

May 1, 3:57 PM

April 2026

ezyVet - Issue Under Investigation

minor

Started: Apr 28, 9:50 PM

investigating

Our technical team have identified an issue with the Global Search Bar and are currently investigating. We are currently working to further understand the problem and diagnose the cause. As we have further information available we will provide additional updates. We appreciate your patience while we investigate.

Apr 28, 9:50 PM

Delayed Radiology Results in VetConnect PLUS

minor

Started: Apr 27, 6:02 PM

monitoring

We are continuing to monitor for any further issues.

Apr 27, 7:13 PM

monitoring

A fix has been implemented and we are monitoring the results.

Apr 27, 7:12 PM

identified

The issue has been identified and a fix is being implemented.

Apr 27, 6:03 PM

investigating

You may experience a delay in viewing or receiving radiology results within VetConnect PLUS and your Integrated Practice Management Software. WebPACS can be accessed directly to view any radiology results in the interim. As always, IDEXX appreciates both your business and your patience. We apologize for any inconvenience this may cause and will post an update as soon as we know more.

Apr 27, 6:02 PM

Critical Database Issue Impacting All VMS Apps

major

Started: Apr 21, 8:03 AM

monitoring

Validation is complete and we are returning to operational. The team will continue to monitor the database performance throughout the day.

Apr 21, 5:08 PM

identified

The maintenance pages are being taken down so that the team can complete its smoke testing and validation. Once that's done, we'll update our status to operational. Next update as soon as possible.

Apr 21, 4:57 PM

identified

The team continues to restore access. We are applying a fix and the team will be moving on to testing and validation. We are optimistic we will be operational within the hour.

Apr 21, 4:03 PM

identified

We are continuing to restore access. Next update will be 30 minutes.

Apr 21, 3:32 PM

identified

We are nearing the completion of the database backup portion of the restore process. Next update by 11:30AM US Eastern.

Apr 21, 3:00 PM

identified

We continue to work on the database restore. The backup process is taking longer than anticipated. With that in mind, we'll send out the next update no later than 11AM US eastern.

Apr 21, 2:14 PM

identified

The database restore is still in progress. Next update no later than 30 minutes.

Apr 21, 1:46 PM

identified

We are in the process of restoring the VetMedStat database. Next update no later than 30 minutes.

Apr 21, 1:16 PM

investigating

We can expect to be down for at least the next 60 minutes. Next update will no later than 9:30AM US eastern

Apr 21, 12:13 PM

investigating

We are continuing to investigate this issue.

Apr 21, 11:34 AM

investigating

We are still investigating the issue within VMS.

Apr 21, 10:11 AM

investigating

We are continuing to investigate this issue.

Apr 21, 8:06 AM

investigating

We are continuing to investigate this issue.

Apr 21, 8:04 AM

investigating

We are currently investigating this issue.

Apr 21, 8:03 AM

DVMI - Sending DICOM images to DVMI

Started: Apr 20, 6:58 PM

monitoring

A fix has been implemented and we are monitoring the results.

Apr 20, 8:27 PM

identified

We have identified a known issue with DVMI and the ability to DICOM send. Our technical team is underway with a resolution and will be making updates to the application.

Apr 20, 6:58 PM

January 2026

SmartOrder – Patterson Ordering Unavailable

minor

Started: Jan 5, 7:00 PM

SmartOrder - Online Inventory Ordering

investigating

SmartOrder is currently experiencing a performance issue affecting order submissions to Patterson. At this time, Patterson orders submitted through SmartOrder within Cornerstone may fail to complete successfully. Practices are encouraged to place orders directly through the Patterson website or by contacting their Patterson sales representative while we investigate the issue. Our teams are actively investigating and will share updates as more information becomes available.

Jan 5, 7:00 PM

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