eVetPractice (IDEXX) Outage History
Uptime record, past incidents, and downtime history for eVetPractice (IDEXX).
Checking current status...
90-Day Trend
Monthly Uptime
| Month | Uptime | Days Tracked | Days with Issues |
|---|---|---|---|
| June 2026 | 0% | 27 | 27 |
| May 2026 | 0% | 31 | 31 |
| April 2026 | 16.7% | 30 | 25 |
| March 2026 | 0% | 3 | 3 |
Uptime is calculated from daily worst-status snapshots. A day with any non-operational status counts as a day with issues.
Daily Status (Last 91 Days)
Mar 29
Today
Operational
Degraded
Partial Outage
Major Outage
Maintenance
No Data
Incident History
June 2026
SmartOrder — IDEXX online ordering and order matching
Started: Jun 23, 12:21 PM
investigating
SmartOrder is currently experiencing two issues affecting IDEXX online ordering in Cornerstone. These are both related to IDEXX integration but are being tracked as distinct problems.
At this time, IDEXX orders submitted through SmartOrder within Cornerstone may fail to complete successfully or may need to be retried. This does not appear to affect every order, but online ordering is not fully reliable while we investigate.
We are also aware of a separate issue in which IDEXX orders placed ...
Jun 23, 12:21 PM
ezyVet Performance Issue
Started: Jun 22, 9:12 PM
investigating
Our technical team are currently investigating reports of degraded performance occurring with ezyVet in the USW2 region
We apologize for the inconvenience this is causing – we will provide an update as soon as we have more information.
Jun 22, 9:12 PM
(ezyVet) Smartflow Flowsheet Not Returning to ezyVet - Issue Under Investigation
Started: Jun 22, 6:34 PM
investigating
Our technical team have identified an issue and are currently investigating. We are currently working to further understand the problem and diagnose the cause. As we have further information available we will provide additional updates.
We appreciate your patience while we investigate.
Jun 22, 6:34 PM
SmartOrder — IDEXX online ordering and order matching
Started: Jun 18, 7:05 PM
investigating
SmartOrder is currently experiencing two issues affecting IDEXX online ordering in Cornerstone. These are both related to IDEXX integration but are being tracked as distinct problems.
At this time, IDEXX orders submitted through SmartOrder within Cornerstone may fail to complete successfully or may need to be retried. This does not appear to affect every order, but online ordering is not fully reliable while we investigate.
We are also aware of a separate issue in which IDEXX orders placed ...
Jun 18, 7:05 PM
Issues printing reference laboratory requisition forms in Neo
Started: Jun 17, 9:15 PM
investigating
The Neo Team is investigating reports of errors when attempting to print reference laboratory requisition forms.
Until the issue is resolved, requisition forms can be printed directly in VetConnect PLUS or your diagnostic partners portal.
We will post another update when we have more information.
Jun 17, 9:15 PM
ezyVet, VetRadar, SmartFlow- New Zealand Toll‑Free (0800) Support Number Unavailable
Started: Jun 17, 5:58 AM
investigating
Our NZ toll‑free support number (0800 399 838) is currently unavailable, and we are investigating this with our service provider. NZ customers trying to reach ezyVet, VetRadar, or SmartFlow support by phone can call 09 280 6210 for assistance in the meantime.
We apologise for the disruption and will provide an update as soon as more information is available.
Jun 17, 5:58 AM
ezyVet Third Party Integration Issue - Antech
Started: Jun 15, 1:00 PM
investigating
Antech, one of our third-party integrations, is currently experiencing an issue with HealthTracks and Antech Online. This is affecting the ability to order diagnostics in ezyVet. Please contact Antech directly or see https://www.healthtracks.com/ for further details.
Jun 15, 7:07 PM
Cubex Integration Issue
Started: Jun 10, 7:00 PM
identified
The Cubex Team is still actively working to restore services for all affected sites.
Jun 11, 1:06 AM
investigating
The Cubex Team are still actively investigating the issue and working to restore full functionality as quickly as possible.
Jun 10, 9:39 PM
investigating
Cubex, one of our third-party integrations, is currently experiencing a service interruption affecting the integration. As a result, Patient, Profile, and Billing updates are being delayed and may not be processing as expected in ezyVet.
Jun 10, 9:35 PM
IDEXX Web PACS Scheduled Maintenance
Started: Jun 4, 4:32 PM
investigating
IDEXX Web PACS will be undergoing maintenance on Thursday June 4th at 3PM EST.
Users may be unable to view images during the scheduled maintenance within IDEXX Web PACS, Cornerstone, NEO, VetConnect PLUS, and other applicable Practice Information Management systems, etc). Users may also experience a delay in uploading images.
Jun 4, 4:32 PM
Delayed Results in VetConnect PLUS
Started: Jun 4, 1:25 PM
monitoring
A fix has been implemented and we are monitoring the results.
Jun 4, 6:43 PM
identified
The issue has been identified and a fix is being implemented.
Jun 4, 5:25 PM
investigating
You may experience a delay in viewing or receiving results within VetConnect PLUS and your Integrated Practice Management Software. As always, IDEXX appreciates both your business and your patience. We apologize for any inconvenience this may cause and will post an update as soon as we know more.
Jun 4, 1:25 PM
Vello icon not displaying for some ezyVet customers
Started: Jun 2, 4:49 PM
investigating
We are currently investigating an issue where the Vello icon is not displaying for some ezyVet customers. Our team is actively looking into the root cause. We will provide an update as soon as we have more information.
Jun 2, 4:49 PM
Delayed Results in VetConnect PLUS
Started: Jun 2, 3:38 PM
monitoring
A fix has been implemented and we are monitoring the results.
Jun 2, 3:46 PM
investigating
You may experience a delay in viewing or receiving results within VetConnect PLUS and your Integrated Practice Management Software. As always, IDEXX appreciates both your business and your patience. We apologize for any inconvenience this may cause and will post an update as soon as we know more.
Jun 2, 3:38 PM
PIMS Ordering (Merlin, VetID, Fuga, inBehandlung, VetUP): Both IHD and Reference Lab Ordering Outage
Started: Jun 1, 2:09 PM
monitoring
A fix has been implemented and we are monitoring the results.
Jun 1, 4:43 PM
identified
The issue has been identified and a fix is being implemented.
Jun 1, 4:28 PM
investigating
We are continuing to investigate this issue.
Jun 1, 3:34 PM
investigating
For some third party Integrated Practice Management Software including Merlin and VetID, you may experience increased error rates and/or high latency when submitting an IDEXX In House Diagnostic (IHD) Order and an IDEXX Reference Lab Diagnostic Order within your Integrated Practice Management Software. Our team is investigating the issue.
As always, IDEXX appreciates both your business and your patience. We apologize for the current interruption in the ability to order IDEXX In House Diagnos...
Jun 1, 2:09 PM
May 2026
ezyVet Third Party Integration Issue
Started: May 28, 9:36 PM
investigating
Asteris/Keystone, one of our third-party integrations, is currently experiencing an issue with Keystone Omni. This is affecting their ability to communicate with ezyVet. Please contact Asteris/Keystone directly for further details.
May 28, 9:36 PM
Delayed Radiology Results in VetConnect PLUS
Started: May 21, 7:08 PM
investigating
You may experience a delay in viewing or receiving radiology results within VetConnect PLUS and your Integrated Practice Management Software. In the meantime, radiology results can continue to be viewed in WebPACS. As always, IDEXX appreciates both your business and your patience. We apologize for any inconvenience this may cause and will post an update as soon as we know more.
May 21, 7:08 PM
Clinics are unable to DICOM sends images to VMS.
Started: May 21, 7:08 PM
monitoring
We will continue to monitor through the night, but there should no longer be any delays with images loading.
May 22, 3:39 AM
monitoring
We continue to monitor incoming traffic. Some images are still loading slowly. This may continue for a while longer.
May 21, 10:01 PM
identified
The issue has been identified and a fix is being implemented.
May 21, 7:53 PM
investigating
We are currently investigating an issue with clinics being unable to send Dicom images to VMS.
May 21, 7:08 PM
Neo - 500 Errors When Accessing
Started: May 20, 9:00 AM
monitoring
We have fixed the issue causing the 500 errors and are continuing to monitor.
May 20, 12:42 PM
investigating
We are investigating an issue causing 500 errors for certain practices when they attempt to log into Neo.
May 20, 12:10 PM
Some users unable to load Vello integration settings in ezyVet
Started: May 19, 6:34 PM
monitoring
A fix has been implemented and we are monitoring the results.
May 19, 8:25 PM
identified
Service has been restored for the majority of affected users. The team has identified the root cause and is applying a fix to the remaining instances.
May 19, 8:11 PM
investigating
We are investigating reports that the Vello integration configuration screen is failing to load for a small number of customers within ezyVet.
Other Vello functionality is unaffected at this time. We will provide an update as soon as we have more information.
May 19, 6:34 PM
Web PACS/Image Viewer: Unable to View Images
Started: May 8, 12:38 AM
monitoring
A fix has been implemented and we are monitoring the results.
May 8, 12:58 AM
identified
The issue has been identified and a fix is being implemented.
May 8, 12:46 AM
investigating
We are currently experiencing the inability to allow users to view images within IDEXX Web PACS. We apologize for any inconvenience. Our team is actively working to resolve the issue.
May 8, 12:38 AM
DVMI - Slowness while submitting images.
Started: May 6, 6:58 PM
monitoring
A fix has been implemented and we are monitoring the results.
May 6, 8:03 PM
identified
The issue has been identified and a fix is being implemented.
May 6, 6:58 PM
DVMI - Case Submission and Image loading are erroring out.
Started: May 4, 9:12 PM
monitoring
A fix has been implemented and we are monitoring the results.
May 4, 9:39 PM
identified
The issue has been identified and a fix is being implemented.
May 4, 9:12 PM
IHD Ordering Delay
Started: May 1, 3:57 PM
investigating
You may experience a delay when submitting an IDEXX In House Diagnostic (IHD) Order within your Practice Information Management Software. Our team is investigating the issue.
As always, IDEXX appreciates both your business and your patience. We apologize for the current interruption in the ability to order IDEXX In House Diagnostics and for any inconvenience this may cause.
May 1, 3:57 PM
Ordering Delay- In House Diagnostics
Started: May 1, 3:57 PM
investigating
You may experience a delay when submitting an IDEXX In House Diagnostic (IHD) Order within your Practice Information Management Software. Our team is investigating the issue.
As always, IDEXX appreciates both your business and your patience. We apologize for the current interruption in the ability to order IDEXX In House Diagnostics and for any inconvenience this may cause.
We will provide an update no later than 1pm ET on Friday, May 1st.
May 1, 3:57 PM
April 2026
ezyVet - Issue Under Investigation
Started: Apr 28, 9:50 PM
investigating
Our technical team have identified an issue with the Global Search Bar and are currently investigating. We are currently working to further understand the problem and diagnose the cause. As we have further information available we will provide additional updates.
We appreciate your patience while we investigate.
Apr 28, 9:50 PM
Delayed Radiology Results in VetConnect PLUS
Started: Apr 27, 6:02 PM
monitoring
We are continuing to monitor for any further issues.
Apr 27, 7:13 PM
monitoring
A fix has been implemented and we are monitoring the results.
Apr 27, 7:12 PM
identified
The issue has been identified and a fix is being implemented.
Apr 27, 6:03 PM
investigating
You may experience a delay in viewing or receiving radiology results within VetConnect PLUS and your Integrated Practice Management Software. WebPACS can be accessed directly to view any radiology results in the interim. As always, IDEXX appreciates both your business and your patience. We apologize for any inconvenience this may cause and will post an update as soon as we know more.
Apr 27, 6:02 PM
Critical Database Issue Impacting All VMS Apps
Started: Apr 21, 8:03 AM
monitoring
Validation is complete and we are returning to operational. The team will continue to monitor the database performance throughout the day.
Apr 21, 5:08 PM
identified
The maintenance pages are being taken down so that the team can complete its smoke testing and validation. Once that's done, we'll update our status to operational. Next update as soon as possible.
Apr 21, 4:57 PM
identified
The team continues to restore access. We are applying a fix and the team will be moving on to testing and validation. We are optimistic we will be operational within the hour.
Apr 21, 4:03 PM
identified
We are continuing to restore access. Next update will be 30 minutes.
Apr 21, 3:32 PM
identified
We are nearing the completion of the database backup portion of the restore process. Next update by 11:30AM US Eastern.
Apr 21, 3:00 PM
identified
We continue to work on the database restore. The backup process is taking longer than anticipated. With that in mind, we'll send out the next update no later than 11AM US eastern.
Apr 21, 2:14 PM
identified
The database restore is still in progress. Next update no later than 30 minutes.
Apr 21, 1:46 PM
identified
We are in the process of restoring the VetMedStat database. Next update no later than 30 minutes.
Apr 21, 1:16 PM
investigating
We can expect to be down for at least the next 60 minutes. Next update will no later than 9:30AM US eastern
Apr 21, 12:13 PM
investigating
We are continuing to investigate this issue.
Apr 21, 11:34 AM
investigating
We are still investigating the issue within VMS.
Apr 21, 10:11 AM
investigating
We are continuing to investigate this issue.
Apr 21, 8:06 AM
investigating
We are continuing to investigate this issue.
Apr 21, 8:04 AM
investigating
We are currently investigating this issue.
Apr 21, 8:03 AM
DVMI - Sending DICOM images to DVMI
Started: Apr 20, 6:58 PM
monitoring
A fix has been implemented and we are monitoring the results.
Apr 20, 8:27 PM
identified
We have identified a known issue with DVMI and the ability to DICOM send. Our technical team is underway with a resolution and will be making updates to the application.
Apr 20, 6:58 PM
January 2026
SmartOrder – Patterson Ordering Unavailable
Started: Jan 5, 7:00 PM
investigating
SmartOrder is currently experiencing a performance issue affecting order submissions to Patterson. At this time, Patterson orders submitted through SmartOrder within Cornerstone may fail to complete successfully.
Practices are encouraged to place orders directly through the Patterson website or by contacting their Patterson sales representative while we investigate the issue.
Our teams are actively investigating and will share updates as more information becomes available.
Jan 5, 7:00 PM