Start with the services you use

Downdetector is designed for broad public outage awareness. ServiceAlert.ai is designed for operations teams: it keeps official status for 2,317+ providers beside additional outage indicators, owned-service monitors, incidents, and customer status pages.

Beyond detection, ServiceAlert.ai routes alerts via Email, Slack, Discord, Google Chat, SMS, Webhooks, PagerDuty, Opsgenie, Jira Service Management, or Microsoft Teams depending on plan, and ties them to your own monitors, incidents, and status pages. From the Team plan upward, you can monitor your own infrastructure (HTTP, ping, TCP, SSL, DNS, domain expiry, heartbeat) alongside the vendors you depend on; browser-step Playwright transactions and customer-installed multi-region probes step up at Business.

Pro is the only per-user plan, $10 per user per month. Team ($99/month), Business ($249/month), and Enterprise ($999/month) are all flat-rate with unlimited team members and no per-seat charges. Each user gets their own login and can configure their own alert preferences and service selections.

Team ($99 flat) gives a small engineering team the operational basics: 50 uptime monitors, 1 branded status page with custom domain, Slack/Discord/Webhook alerts, declared incidents with on-call rotations, and SSL/domain expiry alerts. It’s the right fit for a 3-15 person team that wants to stop paying for UptimeRobot + a free Statuspage + a half-configured PagerDuty seat.

Business ($249 flat) adds the Slack incident assistant, customer-managed multi-region probes, browser transactions, dependency maps, alert clustering, Slack war rooms, assisted postmortem drafts, the Eagle Eye grid, and expanded API access. Advanced certificate lifecycle management is being developed separately in SecurityAlert.

No. Team ($99/month), Business ($249/month), and Enterprise ($999/month) use flat monthly pricing with unlimited team members. Each plan includes the monitor, status-page, incident, and notification allowances shown in the comparison table; alerts are not billed per incident or outcome.

With Pro, Business, and Enterprise plans, you can select only the services your organization actually uses. Instead of receiving alerts for every service we monitor, you configure your workspace to track just the vendors that matter to you. This reduces noise and keeps your team focused on relevant incidents.

All plans include email alerts and browser push notifications. Pro adds early signal alerts and customizable alert rules. Team adds Slack, Discord, Webhooks, and a monthly SMS allotment. Business adds Google Chat, PagerDuty, Opsgenie, Jira Service Management, and deeper incident routing. Enterprise adds Microsoft Teams, SSO-aware routing, and custom integrations. You can configure different channels for different services or severity levels.

ServiceAlert.ai checks provider-operated status sources regularly. Alerts can be sent when official status changes or when an additional outage indicator meets our validation requirements.

Enterprise plans include SSO support via SAML 2.0 and OIDC. This works with most identity providers including Okta, Microsoft Entra ID (Azure AD), Google Workspace, and OneLogin. Your IT admin configures the connection through a guided setup link we provide. Contact our sales team to get started. Already enabled for your company? Sign in at servicealert.ai/sso.

Yes. The Free plan is free forever. Eligible Personal accounts can also start one 14-day Pro, Team, or Business trial without entering a card. If you do not add a payment method during the trial, the paid subscription ends automatically and your account returns to Personal.

Pro, Team, and Business plans accept major credit cards through Stripe and currently bill monthly. Enterprise plans can use invoicing with NET-30 payment terms. Annual self-serve billing is not currently offered.

You can upgrade or downgrade your plan at any time. When upgrading, you'll be charged the prorated difference. When downgrading, credits will be applied to your next billing cycle.