ServiceAlert.ai Blog
Insights on cloud service reliability, outage trends, incident response, and monitoring best practices.
Slack vs Microsoft Teams: Which Has Better Uptime?
A data-driven comparison of Slack and Microsoft Teams reliability, outage history, and incident response. Find out which communication platform has better uptime for your team.
Read more →What to Do When AWS Goes Down: A Practical Guide
Step-by-step guide for what to do when AWS experiences an outage. Covers immediate response, customer communication, and long-term resilience strategies.
Read more →Cloud Outage Trends: What We Learned Monitoring 600+ Services
Analysis of cloud service outage patterns and trends based on monitoring 600+ services. Insights on which services are most reliable and common outage patterns.
Read more →Multi-Cloud Monitoring: Why You Need to Track All Your Dependencies
Learn why monitoring a single cloud provider isn't enough. Discover strategies for tracking all your SaaS and cloud dependencies to prevent surprise outages.
Read more →Why Checking Status Pages Isn't Enough for Outage Detection
Status pages are often slow to update and miss issues. Learn why relying on vendor status pages alone leaves you vulnerable and what to do instead.
Read more →The Real Cost of Cloud Downtime in 2026
Breaking down the true cost of cloud service outages in 2026 — from direct revenue loss to customer churn, engineering time, and reputation damage.
Read more →How to Build an Incident Response Plan for Third-Party Outages
A step-by-step guide to creating an incident response plan for when your cloud service dependencies go down. Practical templates and real examples.
Read more →How to Set Up Outage Alerts in Slack, Teams, and Discord
Step-by-step tutorial for configuring real-time outage alerts in Slack, Microsoft Teams, and Discord using ServiceAlert.ai webhooks.
Read more →SaaS Vendor Reliability Checklist: 10 Questions to Ask Before You Buy
Evaluate SaaS vendor reliability before signing a contract. 10 essential questions about uptime, status pages, SLAs, incident response, and data resilience.
Read more →Learning from Outages: How to Run Effective Postmortems
A practical guide to running blameless postmortems after service outages. Includes templates, facilitation tips, and how to turn incidents into lasting improvements.
Read more →Understanding SLA Uptime Percentages: What Do the Nines Mean?
Learn what 99.9%, 99.99%, and 99.999% uptime really mean in terms of allowed downtime. A practical guide for DevOps and engineering teams.
Read more →Mapping Your API Dependencies Before They Map You
Learn how to discover, document, and monitor all your API and service dependencies. Prevent surprise outages caused by undocumented third-party integrations.
Read more →The Biggest Cloud Outages of 2025: Lessons Learned
A roundup of the most impactful cloud service outages of 2025, what caused them, how long they lasted, and what we can learn from each incident.
Read more →About This Blog
The ServiceAlert.ai blog covers cloud service reliability, outage analysis, and monitoring best practices. We share insights from monitoring 695+ cloud services 24/7, helping DevOps teams, SREs, and engineering leaders make better infrastructure decisions.
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