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SLA Compliance Tracking

Vendor uptime versus published SLA targets: who is meeting their commitments and who is breaching.

880
Meeting SLA
944
Breaching SLA
1,824
SLA-tracked vendors
48%
Compliance rate
Service Status SLA Target Actual (30d) Delta
Mintra Breaching SLA 99.9% 0.42% -99.48
ProPay Breaching SLA 99.9% 0.69% -99.21
Bitso Breaching SLA 99.9% 0.83% -99.07
InterNetX Breaching SLA 99.9% 1.11% -98.79
Khipu Breaching SLA 99.9% 1.53% -98.37
Genesys Cloud Breaching SLA 99.9% 3.19% -96.71
Datto (Kaseya) Breaching SLA 99.9% 4.72% -95.18
Kaseya Inc Breaching SLA 99.9% 4.72% -95.18
SambaSafety Breaching SLA 99.9% 6.81% -93.09
Peloton Breaching SLA 99.9% 6.94% -92.96
Xendit Breaching SLA 99.9% 10.14% -89.76
Forma Breaching SLA 99.9% 14.44% -85.46
The Linux Foundation Breaching SLA 99.9% 14.86% -85.04
TriumphPay Breaching SLA 99.9% 14.86% -85.04
Citrix Cloud Breaching SLA 99.9% 16.11% -83.79
Status.Stamps.com Breaching SLA 99.9% 17.36% -82.54
Vultr Breaching SLA 99.9% 17.78% -82.12
ShipStation Breaching SLA 99.9% 18.19% -81.71
Cloudability Breaching SLA 99.9% 18.61% -81.29
Telnyx Breaching SLA 99.9% 18.61% -81.29
Quicknode Breaching SLA 99.9% 24.58% -75.32
Sage Breaching SLA 99.9% 25.14% -74.76
Payfast Breaching SLA 99.9% 30.28% -69.62
Affinity Breaching SLA 99.9% 32.36% -67.54
LaunchDarkly Breaching SLA 99.9% 33.89% -66.01
Finch Breaching SLA 99.9% 34.44% -65.46
Expel, Inc. Breaching SLA 99.9% 34.86% -65.04
Mendix Technology Breaching SLA 99.9% 36.67% -63.23
AdvancedMD Breaching SLA 99.9% 36.94% -62.96
Bazaarvoice Breaching SLA 99.9% 38.75% -61.15
TOPdesk SaaS Status page Breaching SLA 99.9% 40.56% -59.34
Infura Breaching SLA 99.9% 41.53% -58.37
Mono Solutions Breaching SLA 99.9% 43.19% -56.71
KnowBe4 Breaching SLA 99.9% 43.61% -56.29
NinjaOne Breaching SLA 99.9% 43.75% -56.15
Vonage Breaching SLA 99.9% 43.75% -56.15
Loop Breaching SLA 99.9% 45.83% -54.07
DrFirst Breaching SLA 99.9% 47.64% -52.26
Superset Breaching SLA 99.9% 47.78% -52.12
QAD System Breaching SLA 99.9% 49.10% -50.80
Dynatrace Breaching SLA 99.9% 49.17% -50.73
Brandwatch Breaching SLA 99.9% 49.58% -50.32
Fivetran Breaching SLA 99.9% 49.72% -50.18
OpenAI Breaching SLA 99.9% 50.14% -49.76
InterServer Breaching SLA 99.9% 50.28% -49.62
Versapay Breaching SLA 99.9% 51.53% -48.37
Greenhouse Breaching SLA 99.9% 52.64% -47.26
Supabase Breaching SLA 99.9% 52.92% -46.98
Make (Integromat) Breaching SLA 99.9% 54.17% -45.73

How we score SLA compliance

Each vendor is compared against its publicly stated SLA target. "Meeting" means the actual 30-day uptime is at or above the target; "Breaching" means below. Delta is the gap (positive = exceeding by that much; negative = breaching by that much). Breach hours convert the percentage gap into the actual hours of unmet SLA over the period.

See also: uptime rankings for raw 30/90-day reliability and transparency grades for how quickly each vendor acknowledges incidents.