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SLA Compliance Tracking

Vendor uptime versus published SLA targets: who is meeting their commitments and who is breaching.

866
Meeting SLA
964
Breaching SLA
1,830
SLA-tracked vendors
47%
Compliance rate
Service Status SLA Target Actual (30d) Delta
SafeBase Breaching SLA 99.9% 0.56% -99.34
Grafana Cloud Breaching SLA 99.9% 1.25% -98.65
Mintra Breaching SLA 99.9% 1.25% -98.65
F5 Cloud Breaching SLA 99.9% 2.08% -97.82
IDnow GmbH Breaching SLA 99.9% 2.22% -97.68
Telnyx Breaching SLA 99.9% 3.06% -96.84
emnify Breaching SLA 99.9% 3.33% -96.57
Mobilize Breaching SLA 99.9% 4.17% -95.73
Turbot Breaching SLA 99.9% 6.39% -93.51
Supabase Breaching SLA 99.9% 7.64% -92.26
Pexip Service Breaching SLA 99.9% 10.00% -89.90
Scaleway Breaching SLA 99.9% 10.42% -89.48
Qualys Breaching SLA 99.9% 10.97% -88.93
Akamai Breaching SLA 99.99% 14.58% -85.41
Diligent Breaching SLA 99.9% 15.69% -84.21
Ledger Breaching SLA 99.9% 17.92% -81.98
Neon One Breaching SLA 99.9% 19.03% -80.87
Barracuda Networks Breaching SLA 99.9% 19.31% -80.59
Posit Breaching SLA 99.9% 21.11% -78.79
Vidyard Breaching SLA 99.9% 21.11% -78.79
Khoros Breaching SLA 99.9% 22.50% -77.40
Sprout Social Breaching SLA 99.9% 23.61% -76.29
Cloudability Breaching SLA 99.9% 24.17% -75.73
Flexera System Status Dashboard Breaching SLA 99.9% 25.83% -74.07
LastPass Breaching SLA 99.9% 26.94% -72.96
Intercom Breaching SLA 99.9% 28.19% -71.71
Sumo Logic Breaching SLA 99.9% 28.19% -71.71
Observe Breaching SLA 99.9% 28.75% -71.15
DrFirst Breaching SLA 99.9% 29.03% -70.87
Central 1 Breaching SLA 99.9% 29.72% -70.18
Phrase Breaching SLA 99.9% 32.64% -67.26
Rootly Breaching SLA 99.9% 33.06% -66.84
WonderFi Breaching SLA 99.9% 33.47% -66.43
Holvi Payment Services Oy Breaching SLA 99.9% 33.75% -66.15
Ivanti Cloud Breaching SLA 99.9% 33.89% -66.01
Peloton Breaching SLA 99.9% 34.17% -65.73
Pendo Breaching SLA 99.9% 36.11% -63.79
SambaSafety Breaching SLA 99.9% 36.81% -63.09
Versapay Breaching SLA 99.9% 40.56% -59.34
Dashlane Breaching SLA 99.9% 41.94% -57.96
Zoom Breaching SLA 99.9% 42.22% -57.68
InnFlow Breaching SLA 99.9% 43.06% -56.84
Sendcloud Breaching SLA 99.9% 43.19% -56.71
Worldline WLOP Breaching SLA 99.9% 43.61% -56.29
ActionIQ CXHub Breaching SLA 99.9% 45.42% -54.48
Spendesk Breaching SLA 99.9% 45.83% -54.07
Censys Breaching SLA 99.9% 46.67% -53.23
tricentis Breaching SLA 99.9% 46.67% -53.23
ThousandEyes Breaching SLA 99.9% 47.36% -52.54

How we score SLA compliance

Each vendor is compared against its publicly stated SLA target. "Meeting" means the actual 30-day uptime is at or above the target; "Breaching" means below. Delta is the gap (positive = exceeding by that much; negative = breaching by that much). Breach hours convert the percentage gap into the actual hours of unmet SLA over the period.

See also: uptime rankings for raw 30/90-day reliability and transparency grades for how quickly each vendor acknowledges incidents.