SLA Compliance Tracking

Vendor uptime versus published SLA targets — who is meeting their commitments and who is breaching.

451

Meeting SLA

1,397

Breaching SLA

1,848

SLA-tracked vendors

24%

Compliance rate

Service	Status	SLA Target	Actual (30d)	Delta
Litmus	Breaching SLA	99.9%	0.14%	-99.76
Vertex Inc	Breaching SLA	99.9%	5.03%	-94.87
Qualys	Breaching SLA	99.9%	6.28%	-93.62
Twilio	Breaching SLA	99.9%	8.66%	-91.24
eVetPractice (IDEXX)	Breaching SLA	99.9%	14.53%	-85.37
Monta	Breaching SLA	99.9%	20.67%	-79.23
Akamai	Breaching SLA	99.99%	26.82%	-73.17
Engine Yard	Breaching SLA	99.9%	28.63%	-71.27
Vanta	Breaching SLA	99.9%	28.77%	-71.13
Payfast	Breaching SLA	99.9%	28.91%	-70.99
Khoros	Breaching SLA	99.9%	32.26%	-67.64
Chatfuel	Breaching SLA	99.9%	35.89%	-64.01
OpenText	Breaching SLA	99.9%	39.11%	-60.79
Pleo	Breaching SLA	99.9%	39.39%	-60.51
Shift4	Breaching SLA	99.9%	40.92%	-58.98
tricentis	Breaching SLA	99.9%	41.62%	-58.28
Rapid7	Breaching SLA	99.9%	42.18%	-57.72
Ivanti Cloud	Breaching SLA	99.9%	42.40%	-57.50
Telnyx	Breaching SLA	99.9%	43.58%	-56.32
Codefresh	Breaching SLA	99.9%	45.25%	-54.65
Deepgram	Breaching SLA	99.9%	45.39%	-54.51
Riege Software	Breaching SLA	99.9%	45.67%	-54.23
Plum Fintech	Breaching SLA	99.9%	46.65%	-53.25
insightsoftware	Breaching SLA	99.9%	46.79%	-53.11
Mautic Community	Breaching SLA	99.9%	46.93%	-52.97
Hex	Breaching SLA	99.9%	47.49%	-52.41
Expel, Inc.	Breaching SLA	99.9%	47.63%	-52.27
Snyk	Breaching SLA	99.9%	48.32%	-51.58
Quicknode	Breaching SLA	99.9%	48.46%	-51.44
Articulate	Breaching SLA	99.9%	49.86%	-50.04
Ironclad Clickwrap	Breaching SLA	99.9%	50.42%	-49.48
ServiceMax	Breaching SLA	99.9%	50.70%	-49.20
Coveo Cloud	Breaching SLA	99.9%	50.84%	-49.06
Pearl	Breaching SLA	99.9%	51.12%	-48.78
CyberArk	Breaching SLA	99.9%	51.54%	-48.36
Peloton	Breaching SLA	99.9%	51.68%	-48.22
Zeotap	Breaching SLA	99.9%	51.68%	-48.22
Aryeo	Breaching SLA	99.9%	51.82%	-48.08
CertifID	Breaching SLA	99.9%	51.82%	-48.08
Rithum	Breaching SLA	99.9%	51.82%	-48.08
Oracle CrowdTwist	Breaching SLA	99.9%	51.82%	-48.08
Cycode	Breaching SLA	99.9%	51.82%	-48.08
LearnUpon	Breaching SLA	99.9%	51.82%	-48.08
Loadsmart Public	Breaching SLA	99.9%	51.82%	-48.08
Qovery	Breaching SLA	99.9%	51.82%	-48.08
Redis Cloud	Breaching SLA	99.9%	51.82%	-48.08
Stellate	Breaching SLA	99.9%	51.82%	-48.08
StreamElements	Breaching SLA	99.9%	51.82%	-48.08
Tapcheck	Breaching SLA	99.9%	51.82%	-48.08
Velocity Global	Breaching SLA	99.9%	51.82%	-48.08

How we score SLA compliance

Each vendor is compared against its publicly stated SLA target. "Meeting" means the actual 30-day uptime is at or above the target; "Breaching" means below. Delta is the gap (positive = exceeding by that much; negative = breaching by that much). Breach hours convert the percentage gap into the actual hours of unmet SLA over the period.

See also: uptime rankings for raw 30/90-day reliability and transparency grades for how quickly each vendor acknowledges incidents.