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0%of 83 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
October 2026
0%
31
31
September 2026
0%
30
30
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Aug 17Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Incident History
November 2026
Delay in ezyVet/Vello/Smartflow Support ticket responses due to Microsoft outage
ezyVet Software: USA and Canada WestiPadezyVet Software: USA and Canada Central/EastezyVet VelloWebezyVet Software: AustraliaIntegrationezyVet Software: New ZealandezyVet Software: AsiaVet RadarezyVet Software: Europe/Middle East/Africa
investigating
Our Support team's ticketing system is affected by the global Microsoft outage. You may experience a delay in our Support team's responses to customer tickets
Issues with adding Procedures into the Clinical Records
ezyVet Software: AustraliaezyVet Software: New Zealand
monitoring
A fix has been implemented and we are monitoring the results.
identified
Some sites are experiencing errors when adding procedures
Since the morning of 4 November (NZ time), some ezyVet sites in New Zealand and Australia have seen the error "There was an error processing billing triggers, please contact support" when adding a procedure to a clinical record. Charges sent from Smart Flow may also be affected. Consults and vaccinations are billing normally.
We've found the cause and are rolling out a fix now.
DataPoint is currently experiencing higher-than-normal traffic volumes, resulting in degraded performance and slower response times. Our team is actively monitoring the situation and working to restore normal performance.
20 October 2026 - CareCredit Integrated Payments may be unavailable
We are investigating reports that CareCredit Integrated Payments in Cornerstone may be unavailable.
Affected practices are unable to take CareCredit payments, and the CareCredit window may appear blank when a payment is started. We are actively working with CareCredit and our payments team to identify the cause and restore service.
Updates will be posted to this event as more information becomes available.
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
Our Technical Team is currently investigating the performance issues that are occurring when logging into SmartFlow on both the Web and iPad Versions.
We apologize for the inconvenience this is causing. We'll provide an update as soon as we have more information.
A fix has been implemented and we are monitoring the results.
investigating
Some inVue Dx blood test runs may stay in “Processing” longer than expected due to a system issue, which may delay results. Our team is actively working on a resolution.
Please keep “Processing” runs in place unless you no longer need the results. Canceling a run will prevent it from completing, and most runs should resume processing automatically once the system is fully restored.
We truly appreciate your patience and your partnership with IDEXX. We apologize for the interruption in blood morphology result availability and for any inconvenience this may cause.
We will provide an update no later than 11:30 am ET on Wednesday, October 14th).
A fix has been implemented and we are monitoring the results.
investigating
You may experience a delay when submitting an IDEXX In House Diagnostic (IHD) Order within your Practice Information Management Software. Our team is investigating the issue.
As always, IDEXX appreciates both your business and your patience. We apologize for the current interruption in the ability to order IDEXX In House Diagnostics and for any inconvenience this may cause.
We will provide an update no later than 11 am ET on Wednesday October 14th.
Fiserv have indicated that service has been restored and we are monitoring results.
identified
The Neo team is aware of a Fiserv (CardConnect) outage that is impacting your ability to process IDEXX Payments within Neo. Our integration partners are actively working with Fiserv to resolve this problem as soon as possible.
Please subscribe to updates from Fiserv via https://status.cardconnect.com/
We will provide updates as we receive them.
A fix has been implemented and we are monitoring the results.
investigating
Investigating: DVMI large images are failing during the zip process, and downloads may not complete. Our team is investigating and will post an update soon.
PowerScribe One - Application out of sync which is blocking functionality
Monitoring: A fix has been implemented, and the syncing issues should no longer occur. We will continue to monitor and post another update once we have confirmed everything is stable.
identified
The issue has been identified and a fix is being implemented.
investigating
Update: Auto-text should now be appearing for all users in the app. We are continuing to work with our partners at Nuance to resolve the remaining syncing issues and will post another update as we have more information.
investigating
Update: We are continuing to investigate this issue and are working through possible resolutions with our partners at Nuance.
As part of this effort, Nuance will need to reset the application connection. During the reset, you may briefly lose your connection. You should be able to log back in right after the reset is complete.
We will post another update as soon as we have more information. Thank you for your patience.
investigating
We are currently investigating an issue with the connection to PowerScribe One, which is causing issues with auto-text.
Legacy Incident Archive
60 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
July 2026
SmartFlow Syncing Issues
minorSource not attested
Last archived state: resolved
View archived record details
investigating
Our Technical Team is currently investigating a performance issue affecting the Smart Flow App and Web platform, where information is not syncing correctly across devices.
We apologize for the inconvenience this is causing and appreciate your patience. We will provide an update as soon as more information becomes available.
ezyVet Performance Issue USE1
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
Our technical team are currently investigating reports of degraded performance occurring with ezyVet in the USE1 region
We apologize for the inconvenience this is causing – we will provide an update as soon as we have more information.
VetConnect PLUS Authentication Issues
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results. It is possible that some PIMS authentications will continue to fail until all open sessions are expired (6:30pm Eastern).
identified
The issue is related to our "feature flag" vendor, and the fix requires a straightforward redeployment which we are preparing now.
Only some customers are impacted, with a variety of potential outcomes across different pages, including but not limited to:
* Successful login to VetConnect PLUS or WebPACS may lead customer to activation page
* Homepage may be missing In Process column
* Results page may be missing a variety of features
investigating
We are currently investigating an issue with our authentication.
AI Assisted Notes: Issue generating transcriptions
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and transcriptions are starting to generate successfully. We are continuing to monitor the system and will begin re-generating failed transcriptions.
We will provide another update once all failed transcriptions have been re-generated.
identified
The Neo team is aware of an issue impacting customers when generating AI Assisted Notes transcriptions.
We are working on a fix and will post another update as soon as we learn more.
DVMIinsight - Users getting errors while trying to load cases
majorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently investigating an issue where some users are not able to read cases.
Neo degraded performance
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and performance has recovered. We're continuing to monitor the system.
investigating
The Neo team is investigating reports of degraded performance impacting areas such as, but not limited to:
- Sharing patient records
- Displaying diagnostic results
We are working to restore normal performance. We apologize for any inconvenience and will post another update as soon as we learn more.
Petly Plans - Plan Management Disruptions
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
We are aware of and working to resolve an issue with some plan management tasks (i.e. placing a plan on hold, canceling a plan). Note that plan enrollment, plan utilization, and general administrative functions are not impacted. Follow here for progress updates.
Issue viewing diagnostics results in Neo
majorSource not attested
Last archived state: resolved
View archived record details
identified
The Neo team is aware of an issue impacting viewing diagnostic results within Neo.
Until the issue is resolved:
- View results directly in your diagnostic partners’ portals.
We are working on a fix and will provide another update no later than 5:00PM ET, July 7.
June 2026
Vello Form Links
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are continuing to investigate this issue.
investigating
We have received reports of an issue affecting form links for some pet parents, with the user receiving a "link expired" error. The team is investigating and will provide an update as soon as we have more information.
Workaround: Workaround: Affected pet parents can connect to Vello via https://mobile.poe.idexx.com/. After creating an account, re-click the form link to access the form.
WebPACS: Unable to Send to external DICOM services
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
IDEXX Web PACS is currently unable to send to external DICOM services. We apologize for any inconvenience. Our team is actively working to resolve the issue.
