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0%of 37 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
0%
30
30
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 2Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
The issue has been identified and a fix is being implemented.
investigating
You may experience a delay in viewing or receiving results within VetConnect PLUS and your Integrated Practice Management Software. As always, IDEXX appreciates both your business and your patience. We apologize for any inconvenience this may cause and will post an update as soon as we know more.
investigating
Triaging the Root cause
investigating
We are continuing to investigate this issue.
investigating
You may experience a delay in viewing or receiving results within VetConnect PLUS and your Integrated Practice Management Software. As always, IDEXX appreciates both your business and your patience. We apologize for any inconvenience this may cause and will post an update as soon as we know more.
The Cubex Team have Identified the issue and are actively working to restore services for all affected sites.
investigating
Cubex, one of our third-party integrations, is currently experiencing a service interruption affecting the integration. As a result, Patient, Profile, and Billing updates are being delayed and may not be processing as expected in ezyVet.
Backlog is down considerably. We will continue to monitor.
identified
The Dev Team has identified an issue with the zip process, caused by a, abnormally large image file. More resources have been given to the process to help process the requests, but this could take some time.
This only impacts the zip process.
Delays in some data being updated in Vello to USW2 ezyVet sites
Customers based in the us-west-2 region may be experiencing a delay in data being updated in Vello.
We're actively investigating the issue and will provide an update shortly.
Telemedicine: Connection issues w/ PowerScribe One
Nuance has made some changes and reset some settings on their. We are working with them to validate that the issue has been resolved.
identified
Nuance believes they have found the root cause of the issue and is working on a plan to fix it. Unfortunately, we do not have ETA on when that will be. We will follow-up again once we know more. Please continue to contact support if you are experiencing issues.
investigating
We are continuing to investigate the issue with our partners at Nuance.
investigating
We are continuing to investigate this issue.
investigating
We are currently investigating connection issues between PowerScribe One and VMS Pro.
We are continuing to monitor for any further issues.
monitoring
A fix has been implemented and we are monitoring the results.
investigating
Our technical team are currently investigating reports of an outage that is occurring with ezyVet in the USE1 region
We apologize for the inconvenience this is causing – we will provide an update as soon as we have more information.
Neo: Open consultations cannot be closed or marked "ready to pay"
The Neo team is aware of an issue when you click Close Consultation or Ready to Pay at the bottom of a consultation, the consultation is not closing and you receive an error.
Until this issue is resolved, you can enter any payments as a prepayment.
Ordering - Reference LaboratoryOrdering - In House Diagnostics
monitoring
A fix has been implemented and we are monitoring the results.
investigating
You may experience increased error rates and/or high latency when submitting an IDEXX In House Diagnostic (IHD) Order and an IDEXX Reference Lab Diagnostic Order within VetConnect PLUS and your Integrated Practice Management Software. Additionally, you may notice issues with the In-Process column not loading properly. Our team is investigating the issue.
As always, IDEXX appreciates both your business and your patience. We apologize for the current interruption in the ability to order IDEXX In House Diagnostics and an IDEXX Reference Lab Diagnostics for any inconvenience this may cause.
Inbox counts are low, but we can see cases are making their way to the inboxes and being fed to specialists. We will continue to monitor.
investigating
We are currently investigating this issue.
Legacy Incident Archive
60 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
July 2026
SmartFlow Syncing Issues
minorSource not attested
Last archived state: resolved
View archived record details
investigating
Our Technical Team is currently investigating a performance issue affecting the Smart Flow App and Web platform, where information is not syncing correctly across devices.
We apologize for the inconvenience this is causing and appreciate your patience. We will provide an update as soon as more information becomes available.
ezyVet Performance Issue USE1
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
Our technical team are currently investigating reports of degraded performance occurring with ezyVet in the USE1 region
We apologize for the inconvenience this is causing – we will provide an update as soon as we have more information.
VetConnect PLUS Authentication Issues
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results. It is possible that some PIMS authentications will continue to fail until all open sessions are expired (6:30pm Eastern).
identified
The issue is related to our "feature flag" vendor, and the fix requires a straightforward redeployment which we are preparing now.
Only some customers are impacted, with a variety of potential outcomes across different pages, including but not limited to:
* Successful login to VetConnect PLUS or WebPACS may lead customer to activation page
* Homepage may be missing In Process column
* Results page may be missing a variety of features
investigating
We are currently investigating an issue with our authentication.
AI Assisted Notes: Issue generating transcriptions
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and transcriptions are starting to generate successfully. We are continuing to monitor the system and will begin re-generating failed transcriptions.
We will provide another update once all failed transcriptions have been re-generated.
identified
The Neo team is aware of an issue impacting customers when generating AI Assisted Notes transcriptions.
We are working on a fix and will post another update as soon as we learn more.
DVMIinsight - Users getting errors while trying to load cases
majorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently investigating an issue where some users are not able to read cases.
Neo degraded performance
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and performance has recovered. We're continuing to monitor the system.
investigating
The Neo team is investigating reports of degraded performance impacting areas such as, but not limited to:
- Sharing patient records
- Displaying diagnostic results
We are working to restore normal performance. We apologize for any inconvenience and will post another update as soon as we learn more.
Petly Plans - Plan Management Disruptions
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
We are aware of and working to resolve an issue with some plan management tasks (i.e. placing a plan on hold, canceling a plan). Note that plan enrollment, plan utilization, and general administrative functions are not impacted. Follow here for progress updates.
Issue viewing diagnostics results in Neo
majorSource not attested
Last archived state: resolved
View archived record details
identified
The Neo team is aware of an issue impacting viewing diagnostic results within Neo.
Until the issue is resolved:
- View results directly in your diagnostic partners’ portals.
We are working on a fix and will provide another update no later than 5:00PM ET, July 7.
June 2026
Vello Form Links
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are continuing to investigate this issue.
investigating
We have received reports of an issue affecting form links for some pet parents, with the user receiving a "link expired" error. The team is investigating and will provide an update as soon as we have more information.
Workaround: Workaround: Affected pet parents can connect to Vello via https://mobile.poe.idexx.com/. After creating an account, re-click the form link to access the form.
WebPACS: Unable to Send to external DICOM services
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
IDEXX Web PACS is currently unable to send to external DICOM services. We apologize for any inconvenience. Our team is actively working to resolve the issue.
