Fiserv outage impacting IDEXX Payments in Neo
View the provider incident record →Current answer
eVetPractice (IDEXX) experienced a major incident: Fiserv outage impacting IDEXX Payments in Neo. ServiceAlert observed recovery on Oct 9, 2026.
Official eVetPractice (IDEXX) status page Current eVetPractice (IDEXX) status
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Incident Lifecycle
Affected Components
Neo Software
Incident Timeline
Monitoring
Fiserv have indicated that service has been restored and we are monitoring results.
Oct 9, 2026 at 5:14 PM UTC
Identified
The Neo team is aware of a Fiserv (CardConnect) outage that is impacting your ability to process IDEXX Payments within Neo. Our integration partners are actively working with Fiserv to resolve this problem as soon as possible.
Please subscribe to updates from Fiserv via https://status.cardconnect.com/
We will provide updates as we receive them.
Please subscribe to updates from Fiserv via https://status.cardconnect.com/
We will provide updates as we receive them.
Oct 9, 2026 at 5:09 PM UTC
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