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0%of 83 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
October 2026
0%
31
31
September 2026
0%
30
30
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Aug 17Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Incident History
November 2026
Delay in ezyVet/Vello/Smartflow Support ticket responses due to Microsoft outage
ezyVet Software: USA and Canada WestiPadezyVet Software: USA and Canada Central/EastezyVet VelloWebezyVet Software: AustraliaIntegrationezyVet Software: New ZealandezyVet Software: AsiaVet RadarezyVet Software: Europe/Middle East/Africa
investigating
Our Support team's ticketing system is affected by the global Microsoft outage. You may experience a delay in our Support team's responses to customer tickets
Issues with adding Procedures into the Clinical Records
ezyVet Software: AustraliaezyVet Software: New Zealand
monitoring
A fix has been implemented and we are monitoring the results.
identified
Some sites are experiencing errors when adding procedures
Since the morning of 4 November (NZ time), some ezyVet sites in New Zealand and Australia have seen the error "There was an error processing billing triggers, please contact support" when adding a procedure to a clinical record. Charges sent from Smart Flow may also be affected. Consults and vaccinations are billing normally.
We've found the cause and are rolling out a fix now.
DataPoint is currently experiencing higher-than-normal traffic volumes, resulting in degraded performance and slower response times. Our team is actively monitoring the situation and working to restore normal performance.
20 October 2026 - CareCredit Integrated Payments may be unavailable
We are investigating reports that CareCredit Integrated Payments in Cornerstone may be unavailable.
Affected practices are unable to take CareCredit payments, and the CareCredit window may appear blank when a payment is started. We are actively working with CareCredit and our payments team to identify the cause and restore service.
Updates will be posted to this event as more information becomes available.
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
Our Technical Team is currently investigating the performance issues that are occurring when logging into SmartFlow on both the Web and iPad Versions.
We apologize for the inconvenience this is causing. We'll provide an update as soon as we have more information.
A fix has been implemented and we are monitoring the results.
investigating
Some inVue Dx blood test runs may stay in “Processing” longer than expected due to a system issue, which may delay results. Our team is actively working on a resolution.
Please keep “Processing” runs in place unless you no longer need the results. Canceling a run will prevent it from completing, and most runs should resume processing automatically once the system is fully restored.
We truly appreciate your patience and your partnership with IDEXX. We apologize for the interruption in blood morphology result availability and for any inconvenience this may cause.
We will provide an update no later than 11:30 am ET on Wednesday, October 14th).
A fix has been implemented and we are monitoring the results.
investigating
You may experience a delay when submitting an IDEXX In House Diagnostic (IHD) Order within your Practice Information Management Software. Our team is investigating the issue.
As always, IDEXX appreciates both your business and your patience. We apologize for the current interruption in the ability to order IDEXX In House Diagnostics and for any inconvenience this may cause.
We will provide an update no later than 11 am ET on Wednesday October 14th.
Fiserv have indicated that service has been restored and we are monitoring results.
identified
The Neo team is aware of a Fiserv (CardConnect) outage that is impacting your ability to process IDEXX Payments within Neo. Our integration partners are actively working with Fiserv to resolve this problem as soon as possible.
Please subscribe to updates from Fiserv via https://status.cardconnect.com/
We will provide updates as we receive them.
A fix has been implemented and we are monitoring the results.
investigating
Investigating: DVMI large images are failing during the zip process, and downloads may not complete. Our team is investigating and will post an update soon.
PowerScribe One - Application out of sync which is blocking functionality
Monitoring: A fix has been implemented, and the syncing issues should no longer occur. We will continue to monitor and post another update once we have confirmed everything is stable.
identified
The issue has been identified and a fix is being implemented.
investigating
Update: Auto-text should now be appearing for all users in the app. We are continuing to work with our partners at Nuance to resolve the remaining syncing issues and will post another update as we have more information.
investigating
Update: We are continuing to investigate this issue and are working through possible resolutions with our partners at Nuance.
As part of this effort, Nuance will need to reset the application connection. During the reset, you may briefly lose your connection. You should be able to log back in right after the reset is complete.
We will post another update as soon as we have more information. Thank you for your patience.
investigating
We are currently investigating an issue with the connection to PowerScribe One, which is causing issues with auto-text.
Legacy Incident Archive
60 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
June 2026
Cubex Integration Issue
majorSource not attested
Last archived state: resolved
View archived record details
identified
The Cubex Team is still actively working to restore services for all affected sites.
investigating
The Cubex Team are still actively investigating the issue and working to restore full functionality as quickly as possible.
investigating
Cubex, one of our third-party integrations, is currently experiencing a service interruption affecting the integration. As a result, Patient, Profile, and Billing updates are being delayed and may not be processing as expected in ezyVet.
IDEXX Web PACS Scheduled Maintenance
Source not attested
Last archived state: resolved
View archived record details
investigating
IDEXX Web PACS will be undergoing maintenance on Thursday June 4th at 3PM EST.
Users may be unable to view images during the scheduled maintenance within IDEXX Web PACS, Cornerstone, NEO, VetConnect PLUS, and other applicable Practice Information Management systems, etc). Users may also experience a delay in uploading images.
Delayed Results in VetConnect PLUS
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
You may experience a delay in viewing or receiving results within VetConnect PLUS and your Integrated Practice Management Software. As always, IDEXX appreciates both your business and your patience. We apologize for any inconvenience this may cause and will post an update as soon as we know more.
Vello icon not displaying for some ezyVet customers
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently investigating an issue where the Vello icon is not displaying for some ezyVet customers. Our team is actively looking into the root cause. We will provide an update as soon as we have more information.
Delayed Results in VetConnect PLUS
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
You may experience a delay in viewing or receiving results within VetConnect PLUS and your Integrated Practice Management Software. As always, IDEXX appreciates both your business and your patience. We apologize for any inconvenience this may cause and will post an update as soon as we know more.
PIMS Ordering (Merlin, VetID, Fuga, inBehandlung, VetUP): Both IHD and Reference Lab Ordering Outage
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are continuing to investigate this issue.
investigating
For some third party Integrated Practice Management Software including Merlin and VetID, you may experience increased error rates and/or high latency when submitting an IDEXX In House Diagnostic (IHD) Order and an IDEXX Reference Lab Diagnostic Order within your Integrated Practice Management Software. Our team is investigating the issue.
As always, IDEXX appreciates both your business and your patience. We apologize for the current interruption in the ability to order IDEXX In House Diagnos...
May 2026
ezyVet Third Party Integration Issue
minorSource not attested
Last archived state: resolved
View archived record details
investigating
Asteris/Keystone, one of our third-party integrations, is currently experiencing an issue with Keystone Omni. This is affecting their ability to communicate with ezyVet. Please contact Asteris/Keystone directly for further details.
Delayed Radiology Results in VetConnect PLUS
minorSource not attested
Last archived state: resolved
View archived record details
investigating
You may experience a delay in viewing or receiving radiology results within VetConnect PLUS and your Integrated Practice Management Software. In the meantime, radiology results can continue to be viewed in WebPACS. As always, IDEXX appreciates both your business and your patience. We apologize for any inconvenience this may cause and will post an update as soon as we know more.
Clinics are unable to DICOM sends images to VMS.
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
We will continue to monitor through the night, but there should no longer be any delays with images loading.
monitoring
We continue to monitor incoming traffic. Some images are still loading slowly. This may continue for a while longer.
identified
The issue has been identified and a fix is being implemented.
investigating
We are currently investigating an issue with clinics being unable to send Dicom images to VMS.
Neo - 500 Errors When Accessing
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
We have fixed the issue causing the 500 errors and are continuing to monitor.
investigating
We are investigating an issue causing 500 errors for certain practices when they attempt to log into Neo.
