Teams & Monitors Guide

ServiceAlert.ai supports multi-user organizations through Teams, team Dashboards, and shared URL Monitors. Here's how the pieces fit together:

• Teams, Organizational units like NOC, SOC, Engineering, or DevOps. Each team has its own service selection and dashboard layout so different parts of your organization only see what's relevant to them.
• Team Dashboard, Each team has a shared dashboard that team members switch to from the personal view. Admins and Leads configure which services and sections appear in it.
• Team Monitors, Uptime monitors assigned to a team are visible to every team member, not just the creator. Leads and BAs manage them; members can view results and stats.

Three roles control what users can see and do:

Teams are created by Business Admins. Before you can configure a team dashboard or add team monitors, the team must exist.

1. In the sidebar, click Team Management.
2. Under the Teams heading, enter a team name and click Create Team.
3. The team appears in the list. Click the gear icon next to it to open Team Settings.
4. In Team Settings you can rename the team, add a description, and designate Team Leads.

Every user at your company's email domain automatically appears in the Members list. You assign them to a team from the Members table.

1. Go to Team Management → Members.
2. Find the user in the table. In the Team column, use the dropdown to select their team.
3. The assignment takes effect immediately. The member will see the team dashboard the next time they load the page.

Members not assigned to any team see the default company-wide view (all services, no team customizations).

The team dashboard is a shared view that all team members switch to. Business Admins and Team Leads configure it via the Configure Team Dashboard button (gear icon at the top of the dashboard, visible in team view).

Switching to Team View

At the top of the dashboard, use the My Dashboard / Team Dashboard switcher. When in team view, the name of the active team appears in the header. Click it again to return to your personal view.

Service Selection

1. Open Configure Team Dashboard.
2. In the Service Selection tab, search for and toggle the services your team needs to monitor.
3. Click Save. The team's service list updates for all members immediately.

Dashboard Layout

1. In the Dashboard Layout tab, toggle sections on or off: Trending Now, Live Activity, Monitor Health (Eagle Eye), and URL Monitors.
2. Click Save Layout to apply changes.

Teams let you organize members into units, each with its own filtered service view. For example, an NOC team might only track infrastructure services, while a DevOps team tracks CI/CD tools.

Creating a Team

1. Go to Team Management.
2. Under Teams, type a team name and optional description, then click Create Team.
3. Assign members to the team using the Team dropdown in the Members table.

Configuring a Team's Dashboard

1. Click the grid icon next to a team name to open its configuration.
2. Select which services the team should monitor.
3. Toggle dashboard sections on or off (Trending Now, Live Activity, Monitor Health).
4. Click Save.

Team Monitors are uptime checks (HTTP, Ping, TCP, SSL, Domain, DNS) that belong to a team instead of a single user. All team members can view their status and history.

Creating a Team Monitor

1. In the sidebar, click URL Monitors, then click Add Monitor.
2. Fill in the monitor name, target URL or host, and type.
3. In the Assign to Team dropdown (visible to BAs and Leads only), select the team.
4. Configure alert channels for yourself (email, Slack, etc.) if you want personal notifications.
5. Click Save.

Viewing Team Monitors

Switch to the team dashboard view. The URL Monitors section now fetches all monitors owned by the team. If you have both team and personal monitors, they appear in two groups: Team Monitors and My Monitors. A filter bar lets you toggle between All, Team, or Mine.

Managing Team Monitors

• View results / stats, available to all team members
• Pause / Resume, Business Admins and Team Leads only
• Edit / Delete, Business Admins and Team Leads only

Team Email Alerts send a single notification to a shared team address whenever a monitored service (or team monitor) changes state. This is separate from personal alert channels.

Setting Up Team Email Alerts

1. Switch to the team dashboard view.
2. Click the gear icon to open Configure Team Dashboard.
3. Go to the Notifications tab.
4. Toggle Enable Team Email Alerts to On.
5. Enter the team's shared email address.
6. Choose which status changes trigger an alert: Degraded, Partial Outage, Major Outage, Recovery, Maintenance.
7. Set a cooldown interval (15, 30, 60, or 120 minutes) to prevent repeated alerts during a prolonged outage.
8. Click Save.

Adding Monitor Alerts to the Team Email

1. While still in the Notifications tab (with team email enabled), toggle Also Send Monitor Alerts to On.
2. Click Save.

The team email will now receive a notification when any team-owned monitor goes down, and again when it comes back up (if Recovery is enabled).

Where to find things

• Team Management, Create teams, assign members, promote Leads
• Configure Team Dashboard, Gear icon at top of dashboard (team view), service selection, layout, notifications
• URL Monitors → Add Monitor, Create a team monitor (BA/Lead only)
• My Dashboard / Team Dashboard switcher, Top of the dashboard page

Plan requirements

• Teams, Business and Enterprise plans
• Team Monitors, Business and Enterprise plans
• Team Email Alerts, Business and Enterprise plans
• Personal Email Alerts, Pro and Enterprise plans
• Slack, Teams, Discord, Google Chat, Enterprise plan