Delay in ezyVet/Vello/Smartflow Support ticket responses due to Microsoft outage
View the provider incident record →Current answer
eVetPractice (IDEXX) experienced a none incident: Delay in ezyVet/Vello/Smartflow Support ticket responses due to Microsoft outage. The provider currently marks this incident Investigating.
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Incident Lifecycle
Affected Components
ezyVet Software: USA and Canada West
iPad
ezyVet Software: USA and Canada Central/East
ezyVet Vello
Web
ezyVet Software: Australia
Integration
ezyVet Software: New Zealand
ezyVet Software: Asia
Vet Radar
ezyVet Software: Europe/Middle East/Africa
Incident Timeline
Investigating
Our Support team's ticketing system is affected by the global Microsoft outage. You may experience a delay in our Support team's responses to customer tickets
Nov 12, 2026 at 8:13 PM UTC
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