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0%of 37 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
0%
30
30
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 2Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
The issue has been identified and a fix is being implemented.
investigating
You may experience a delay in viewing or receiving results within VetConnect PLUS and your Integrated Practice Management Software. As always, IDEXX appreciates both your business and your patience. We apologize for any inconvenience this may cause and will post an update as soon as we know more.
investigating
Triaging the Root cause
investigating
We are continuing to investigate this issue.
investigating
You may experience a delay in viewing or receiving results within VetConnect PLUS and your Integrated Practice Management Software. As always, IDEXX appreciates both your business and your patience. We apologize for any inconvenience this may cause and will post an update as soon as we know more.
The Cubex Team have Identified the issue and are actively working to restore services for all affected sites.
investigating
Cubex, one of our third-party integrations, is currently experiencing a service interruption affecting the integration. As a result, Patient, Profile, and Billing updates are being delayed and may not be processing as expected in ezyVet.
Backlog is down considerably. We will continue to monitor.
identified
The Dev Team has identified an issue with the zip process, caused by a, abnormally large image file. More resources have been given to the process to help process the requests, but this could take some time.
This only impacts the zip process.
Delays in some data being updated in Vello to USW2 ezyVet sites
Customers based in the us-west-2 region may be experiencing a delay in data being updated in Vello.
We're actively investigating the issue and will provide an update shortly.
Telemedicine: Connection issues w/ PowerScribe One
Nuance has made some changes and reset some settings on their. We are working with them to validate that the issue has been resolved.
identified
Nuance believes they have found the root cause of the issue and is working on a plan to fix it. Unfortunately, we do not have ETA on when that will be. We will follow-up again once we know more. Please continue to contact support if you are experiencing issues.
investigating
We are continuing to investigate the issue with our partners at Nuance.
investigating
We are continuing to investigate this issue.
investigating
We are currently investigating connection issues between PowerScribe One and VMS Pro.
We are continuing to monitor for any further issues.
monitoring
A fix has been implemented and we are monitoring the results.
investigating
Our technical team are currently investigating reports of an outage that is occurring with ezyVet in the USE1 region
We apologize for the inconvenience this is causing – we will provide an update as soon as we have more information.
Neo: Open consultations cannot be closed or marked "ready to pay"
The Neo team is aware of an issue when you click Close Consultation or Ready to Pay at the bottom of a consultation, the consultation is not closing and you receive an error.
Until this issue is resolved, you can enter any payments as a prepayment.
Ordering - Reference LaboratoryOrdering - In House Diagnostics
monitoring
A fix has been implemented and we are monitoring the results.
investigating
You may experience increased error rates and/or high latency when submitting an IDEXX In House Diagnostic (IHD) Order and an IDEXX Reference Lab Diagnostic Order within VetConnect PLUS and your Integrated Practice Management Software. Additionally, you may notice issues with the In-Process column not loading properly. Our team is investigating the issue.
As always, IDEXX appreciates both your business and your patience. We apologize for the current interruption in the ability to order IDEXX In House Diagnostics and an IDEXX Reference Lab Diagnostics for any inconvenience this may cause.
Inbox counts are low, but we can see cases are making their way to the inboxes and being fed to specialists. We will continue to monitor.
investigating
We are currently investigating this issue.
Legacy Incident Archive
60 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
August 2026
Powerscribe One - Users are unable to connect to the service
criticalSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented. Users should log out and log back in for the changes to take effect. We will continue to monitor.
identified
The development team is testing the potential fix and hope to move the change into our production environment soon. Will update again once that takes place.
identified
The development team has found the source of the error and will be attempting a fix shortly. It does take time for the update to get built and deployed (it is essentially another release) , and this is an attempt at a fix and isn't guaranteed to work. I will update again at 8:00 PM ET.
investigating
We are currently investigating an issue with Powerscribe One. Users are currently unable to connect to the service.
July 2026
Ordering Delay- In House Diagnostics
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
You may experience a delay when submitting an IDEXX In House Diagnostic (IHD) Order within your Practice Information Management Software. Our team is investigating the issue.
As always, IDEXX appreciates both your business and your patience. We apologize for the current interruption in the ability to order IDEXX In House Diagnostics and for any inconvenience this may cause.
We will provide an update no later than 11 am ET on Thursday, July 30th.
PowerScribe One - Users unable to connect to speech services
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented. Users should now be able to log into the application and create reports. We will continue to monitor.
identified
The issue has been identified and a fix is being implemented.
investigating
WE are currently investigating an issue with PowerScribe One.
Users are currently unable to use the service.
VMS and Web PACs slowness
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been made. You should be able to view images again. We will continue to monitor.
investigating
We are actively investigating an issue with Image Manager (Web PACS) that is impacting the VMS application.
Expected Impact:
Slowness across both systems.
Intermittent errors when viewing images.
Total login or access failure for some users.
We are working to resolve this as quickly as possible
ezyVet Third Party Integration Issue - Heska Imaging
minorSource not attested
Last archived state: resolved
View archived record details
investigating
Heska Imaging, one of our third-party integrations, is currently experiencing an issue with their Server. This is affecting the ability to order diagnostic imaging requests in ezyVet. Please contact Heska Imaging directly for further details.
VMS Applications - Unable to load applications
Source not attested
Last archived state: resolved
View archived record details
monitoring
The issue preventing users from loading the application has been resolved. Our team identified the root cause and implemented a fix. All systems are operational, and we are actively monitoring the application to ensure ongoing stability.
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
Our technical team are currently investigating reports of degraded performance occurring with ezyVet in the **USE2** region
We apologize for the inconvenience this is causing – we will provide an update as soon as we have more information.
VMS Pro - Users are unable to see images in the viewer
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently investigating an issue with users not being to see images in the viewer.
Web PACS - Unable to Import/Export Images
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are continuing to investigate the issue with Import and Export, and are now also looking at issues with loading patients and images. We will update shortly.
investigating
WE are currently investigating an issue with Import & Export functionality in Web PACS.
Issue starting IDEXX Payments transactions from Neo
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been applied and we're monitoring the system.
monitoring
We are continuing to investigate reports of this issue. Until it is resolved, please use Empty Cache and Hard Reload as needed.
monitoring
A fix has been applied and we're monitoring the system.
identified
The Neo team is aware of an issue impacting IDEXX Payments transactions. We are working with our IDEXX Payments partners to understand the root cause.
In Google Chrome, please Empty Cache and Hard Reload to resolve the issue.
Mac
- Open the page you want to refresh.
- Open Chrome DevTools using Command (⌘) + Option + I.
- With DevTools open, click and hold or right-click the Reload button beside the address bar.
- Select Empty Cache and Hard Reload.
Windows
- Open the page you want to ref...
