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0%of 83 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
October 2026
0%
31
31
September 2026
0%
30
30
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Aug 17Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Incident History
November 2026
Delay in ezyVet/Vello/Smartflow Support ticket responses due to Microsoft outage
ezyVet Software: USA and Canada WestiPadezyVet Software: USA and Canada Central/EastezyVet VelloWebezyVet Software: AustraliaIntegrationezyVet Software: New ZealandezyVet Software: AsiaVet RadarezyVet Software: Europe/Middle East/Africa
investigating
Our Support team's ticketing system is affected by the global Microsoft outage. You may experience a delay in our Support team's responses to customer tickets
Issues with adding Procedures into the Clinical Records
ezyVet Software: AustraliaezyVet Software: New Zealand
monitoring
A fix has been implemented and we are monitoring the results.
identified
Some sites are experiencing errors when adding procedures
Since the morning of 4 November (NZ time), some ezyVet sites in New Zealand and Australia have seen the error "There was an error processing billing triggers, please contact support" when adding a procedure to a clinical record. Charges sent from Smart Flow may also be affected. Consults and vaccinations are billing normally.
We've found the cause and are rolling out a fix now.
DataPoint is currently experiencing higher-than-normal traffic volumes, resulting in degraded performance and slower response times. Our team is actively monitoring the situation and working to restore normal performance.
20 October 2026 - CareCredit Integrated Payments may be unavailable
We are investigating reports that CareCredit Integrated Payments in Cornerstone may be unavailable.
Affected practices are unable to take CareCredit payments, and the CareCredit window may appear blank when a payment is started. We are actively working with CareCredit and our payments team to identify the cause and restore service.
Updates will be posted to this event as more information becomes available.
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
Our Technical Team is currently investigating the performance issues that are occurring when logging into SmartFlow on both the Web and iPad Versions.
We apologize for the inconvenience this is causing. We'll provide an update as soon as we have more information.
A fix has been implemented and we are monitoring the results.
investigating
Some inVue Dx blood test runs may stay in “Processing” longer than expected due to a system issue, which may delay results. Our team is actively working on a resolution.
Please keep “Processing” runs in place unless you no longer need the results. Canceling a run will prevent it from completing, and most runs should resume processing automatically once the system is fully restored.
We truly appreciate your patience and your partnership with IDEXX. We apologize for the interruption in blood morphology result availability and for any inconvenience this may cause.
We will provide an update no later than 11:30 am ET on Wednesday, October 14th).
A fix has been implemented and we are monitoring the results.
investigating
You may experience a delay when submitting an IDEXX In House Diagnostic (IHD) Order within your Practice Information Management Software. Our team is investigating the issue.
As always, IDEXX appreciates both your business and your patience. We apologize for the current interruption in the ability to order IDEXX In House Diagnostics and for any inconvenience this may cause.
We will provide an update no later than 11 am ET on Wednesday October 14th.
Fiserv have indicated that service has been restored and we are monitoring results.
identified
The Neo team is aware of a Fiserv (CardConnect) outage that is impacting your ability to process IDEXX Payments within Neo. Our integration partners are actively working with Fiserv to resolve this problem as soon as possible.
Please subscribe to updates from Fiserv via https://status.cardconnect.com/
We will provide updates as we receive them.
A fix has been implemented and we are monitoring the results.
investigating
Investigating: DVMI large images are failing during the zip process, and downloads may not complete. Our team is investigating and will post an update soon.
PowerScribe One - Application out of sync which is blocking functionality
Monitoring: A fix has been implemented, and the syncing issues should no longer occur. We will continue to monitor and post another update once we have confirmed everything is stable.
identified
The issue has been identified and a fix is being implemented.
investigating
Update: Auto-text should now be appearing for all users in the app. We are continuing to work with our partners at Nuance to resolve the remaining syncing issues and will post another update as we have more information.
investigating
Update: We are continuing to investigate this issue and are working through possible resolutions with our partners at Nuance.
As part of this effort, Nuance will need to reset the application connection. During the reset, you may briefly lose your connection. You should be able to log back in right after the reset is complete.
We will post another update as soon as we have more information. Thank you for your patience.
investigating
We are currently investigating an issue with the connection to PowerScribe One, which is causing issues with auto-text.
Legacy Incident Archive
60 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
August 2026
Powerscribe One - Users are unable to connect to the service
criticalSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented. Users should log out and log back in for the changes to take effect. We will continue to monitor.
identified
The development team is testing the potential fix and hope to move the change into our production environment soon. Will update again once that takes place.
identified
The development team has found the source of the error and will be attempting a fix shortly. It does take time for the update to get built and deployed (it is essentially another release) , and this is an attempt at a fix and isn't guaranteed to work. I will update again at 8:00 PM ET.
investigating
We are currently investigating an issue with Powerscribe One. Users are currently unable to connect to the service.
July 2026
Ordering Delay- In House Diagnostics
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
You may experience a delay when submitting an IDEXX In House Diagnostic (IHD) Order within your Practice Information Management Software. Our team is investigating the issue.
As always, IDEXX appreciates both your business and your patience. We apologize for the current interruption in the ability to order IDEXX In House Diagnostics and for any inconvenience this may cause.
We will provide an update no later than 11 am ET on Thursday, July 30th.
PowerScribe One - Users unable to connect to speech services
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented. Users should now be able to log into the application and create reports. We will continue to monitor.
identified
The issue has been identified and a fix is being implemented.
investigating
WE are currently investigating an issue with PowerScribe One.
Users are currently unable to use the service.
VMS and Web PACs slowness
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been made. You should be able to view images again. We will continue to monitor.
investigating
We are actively investigating an issue with Image Manager (Web PACS) that is impacting the VMS application.
Expected Impact:
Slowness across both systems.
Intermittent errors when viewing images.
Total login or access failure for some users.
We are working to resolve this as quickly as possible
ezyVet Third Party Integration Issue - Heska Imaging
minorSource not attested
Last archived state: resolved
View archived record details
investigating
Heska Imaging, one of our third-party integrations, is currently experiencing an issue with their Server. This is affecting the ability to order diagnostic imaging requests in ezyVet. Please contact Heska Imaging directly for further details.
VMS Applications - Unable to load applications
Source not attested
Last archived state: resolved
View archived record details
monitoring
The issue preventing users from loading the application has been resolved. Our team identified the root cause and implemented a fix. All systems are operational, and we are actively monitoring the application to ensure ongoing stability.
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
Our technical team are currently investigating reports of degraded performance occurring with ezyVet in the **USE2** region
We apologize for the inconvenience this is causing – we will provide an update as soon as we have more information.
VMS Pro - Users are unable to see images in the viewer
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently investigating an issue with users not being to see images in the viewer.
Web PACS - Unable to Import/Export Images
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are continuing to investigate the issue with Import and Export, and are now also looking at issues with loading patients and images. We will update shortly.
investigating
WE are currently investigating an issue with Import & Export functionality in Web PACS.
Issue starting IDEXX Payments transactions from Neo
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been applied and we're monitoring the system.
monitoring
We are continuing to investigate reports of this issue. Until it is resolved, please use Empty Cache and Hard Reload as needed.
monitoring
A fix has been applied and we're monitoring the system.
identified
The Neo team is aware of an issue impacting IDEXX Payments transactions. We are working with our IDEXX Payments partners to understand the root cause.
In Google Chrome, please Empty Cache and Hard Reload to resolve the issue.
Mac
- Open the page you want to refresh.
- Open Chrome DevTools using Command (⌘) + Option + I.
- With DevTools open, click and hold or right-click the Reload button beside the address bar.
- Select Empty Cache and Hard Reload.
Windows
- Open the page you want to ref...
