Daily provider-status observations and published incident history for Vonage Contact Centre (VCC).
Unknown
Current status for Vonage Contact Centre (VCC) cannot be verified right now. Verified .
Official provider source.
Looking for an update now? Check the current status, or follow Vonage Contact Centre (VCC) for future changes.
79.5%of 83 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
October 2026
80.6%
31
6
September 2026
76.7%
30
7
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Aug 17Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
We are continuing to monitor Vonage services following today's interruption in interaction deliveries to ensure it remains fully operational throughout peak usage.
We will provide further updates here within 5 hours, or sooner if there are any significant changes, including when normal operations have resumed.
Thank you for your patience and understanding. If you have any questions, please reach out to our support team at https://www.vonage.com/support/
monitoring
Vonage services continue to show signs of recovery following today's interruption in interaction deliveries. We'll continue to provide further updates here within 3 hours and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/
identified
We have identified the issue that may be impacting your Vonage Contact Center (VCC) interactions in the London (LON) and Frankfurt (FRA) regions, and have applied initial mitigations. We will continue to provide further updates within 30 minutes and once full service is restored. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
investigating
We continue to work to resolve the issue that may be impacting your interactions not being delivered. We'll continue to provide further updates here within 30 minutes. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
investigating
We are working to resolve the issue that may be impacting your interactions not being delivered. We'll continue to provide further updates here within 60 minutes. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
investigating
We are aware of issues that may be impacting your interactions not being delivered. We are working to resolve the issue as soon as possible. We’ll provide further updates within 2h 30m. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
October 2026
IR27466 - Inbound Call Completion Issues — Select Canadian Regions
We are aware of issues that may be impacting inbound call completion in specific areas across Canada due to a third-party outage. We’ll provide further updates within 4 hours.
Impacted Areas:
Newfoundland
- St. John's
Prince Edward Island
- Charlottetown
Nova Scotia
- New Glasgow
- Yarmouth
New Brunswick
- Fredericton
- Saint John
- Bathurst
- Edmundston
- Miramichi
- Moncton
Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support
IR27458 - WebRTC connectivity problems in NAM region
Vonage services continue to show signs of recovery following today's interruption in WebRTC connectivity in the NAM region. We are actively engaged as we work toward a full resolution.
We will continue to provide further updates here within the next 24 hours, and again once the issue has been fully resolved. Thank you for your continued patience and understanding.
If you have any questions, please reach out to our support team at https://www.vonage.com/support/
monitoring
Vonage services continue to show signs of recovery following today's interruption in WebRTC connectivity in the NAM region. We'll continue to provide further updates here within 2h and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/
investigating
We are aware of issues that may be impacting WebRTC services in the NAM region. We are working to resolve the issue as soon as possible. We’ll provide further updates within 1h. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
IR27445 - High pitched sound heard on call connect
We are aware of issues that may be impacting your Service Cloud Voice. We are working to resolve the issue as soon as possible. We’ll provide further updates within 2h 30m. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
September 2026
IR27442 - WebRTC connectivity problems in APAC region
Vonage services continue to show signs of recovery following today's interruption in WebRTC. We'll continue to provide further updates here within 4 hours and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/
investigating
We are aware of issues that may be impacting WebRTC calls in the APAC region. We are working to resolve the issue as soon as possible. We’ll provide further updates within 1 hour. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
Vonage services continue to show signs of recovery following today's interruption in WebRTC connectivity. We'll continue to provide further updates here within 4 hours and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/
investigating
We are aware of issues that may be impacting WebRTC traffic in EMEA region. We are working to resolve the issue as soon as possible. We’ll provide further updates within 1 hour. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
We have identified the issue that may be impacting AI Summaries in Agent Workspace generation in NAM region and has applied initial mitigations. We will continue to provide further updates within 6 hours and once full service is restored. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
investigating
We are aware of issues that may be impacting AI Summaries in Agent Workspace generation in NAM region. We are working to resolve the issue as soon as possible. We’ll provide further updates within 1 hour. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
IR27430 - System Maintenance failure responses from Salesforce
Thank you for your patience following Salesforce reported outage earlier today which may have impacted your Vonage services.
Salesforce Service telemetry has remained healthy across customer-facing Hyperforce environments since 15:26 UTC and their review of recent customer reports has not identified any confirmed ongoing impact related to this incident.
The mitigation remains active, and we're applying additional preventive protections to related service paths while completing final validation.
If you have any questions, please contact https://www.vonage.com/support/
investigating
Following an outage reported by Salesforce, they are seeing signs of recovery and many customers are coming out of impact.
Salesforce continue to manually restart instances where the automated fix didn't fully resolve the issue.
Customers may continue to experience severe delays, intermittent errors, and inability to access some services.
We'll continue to provide further updates within 3 hours. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
investigating
Following an outage reported by Salesforce, they determined that the rollout didn't fully complete for a number of instances, and some customers may still be experiencing the original issue.
Salesforce is reapplying the fix now and some customers may need to clear cached data or restart their session for full recovery.
We'll continue to provide further updates within 3 hours. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
investigating
Following an outage reported by Salesforce, we continue to monitor the impact on some Vonage services. We are closely engaged with the Salesforce team as they work to resolve the issue.
We'll continue to provide further updates within 3 hours. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
investigating
Following an outage reported by Salesforce, we are monitoring the impact on Vonage services. We are working closely with the Salesforce team as they work to resolve the issue.
We'll continue to provide further updates within 3 hours. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
investigating
We are aware of issues that may be impacting some Vonage customers' Salesforce integration due to a Salesforce outage that is affecting multiple regions. Salesforce incident tracking link: https://status.salesforce.com/incidents/20004433
We’ll provide further updates within 1 hour. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
Vonage services continue to show signs of recovery following today's interruption in WebRTC. We'll continue to provide further updates here within 2 hours and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/
investigating
The issue may be impacting WebRTC calls in all regions (update). We are working to resolve the issue as soon as possible.
We'll continue to provide further updates here within 2 hours. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
investigating
We continue to work to resolve the issue that may be impacting WebRTC calls in the EMEA region. We'll continue to provide further updates here within 2 hours. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
investigating
We are working to resolve the issue that may be impacting WebRTC calls in the EMEA region. We'll continue to provide further updates here within 2 hours. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
investigating
We are aware of issues that may be impacting WebRTC calls in the EMEA region. We are working to resolve the issue as soon as possible. We’ll provide further updates within 1 hour. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
IR27426 - Historical Analytics - problems with downloading reports
We are aware of issues that may be affecting report downloads in Historical Analytics in the APAC region. We are working to resolve the issue as soon as possible. We’ll provide further updates within 4 hours. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
Legacy Incident Archive
38 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
June 2026
IR27357 - Potential disconnection between a small subset of Salesforce orgs and VCC accounts
Source not attested
Last archived state: resolved
View archived record details
identified
We have reverted the configuration change that caused some customer accounts to lose their connection to Salesforce and are proactively working with those affected customers to restore the connection.
investigating
We are aware of issues that may be impacting your Salesforce integrations. We are working to resolve the issue as soon as possible. We’ll provide further updates within 60 minutes. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/ .
We have resolved the issue that was impacting your Vonage Contact Center Salesforce integration, specifically Call Talk Time and Call Ring Time fields on Salesforce Tasks displaying as 0.
We are currently monitoring the service to ensure full stability has been restored and will provide a further update once this is confirmed.
Thank you for your patience and understanding.
If you have any questions, please contact https://www.vonage.com/support/
investigating
We are aware of issues that may be impacting your Vonage Contact Center Salesforce integration, specifically Call Talk Time and Call Ring Time fields on Salesforce Tasks displaying as 0.
We are working to resolve the issue as soon as possible.
We'll provide further updates within 1 hour.
Thank you for your patience and understanding.
If you have any questions, please contact https://www.vonage.com/support/
IR27345 - Problems with sending emails via AI Studio flows
majorSource not attested
Last archived state: resolved
View archived record details
investigating
We are aware of issues that may be affecting email sending from your AI Studio Virtual Assistant in all regions. We are working to resolve the issue as soon as possible. We’ll provide further updates within 1h. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/.
IR27345 - Problems with PCIPal payment sessions in EMEA region
criticalSource not attested
Last archived state: resolved
View archived record details
monitoring
Vonage services continue to show signs of recovery following Friday's interruption in PCIPal payment sessions. We'll continue to provide further updates here within 48 hours, and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/
identified
We have identified the issue that may be impacting your PCIPal payment sessions and have implemented a workaround to mitigate the issue. We will continue to provide further updates within 72h and once full service is restored. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
investigating
We continue to work to resolve the issue impacting your PCIPal payment sessions in the EMEA region. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
investigating
We are working to resolve the issue that may be impacting your PCIPal payment sessions in the EMEA region. We'll continue to provide further updates here within 1h. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
investigating
We are aware of issues that may be impacting your PCIPal payment sessions in the EMEA region. We are working to resolve the issue as soon as possible. We’ll provide further updates within 30 min. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
IR27341 - WebRTC connectivity issues in NAM region
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
We have identified the issue that may be impacting WebRTC traffic in the NAM region and have applied initial mitigations. We will continue to provide further updates within 2h. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
IR27339 - Degraded performance for some VCC services in EMEA region
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
Vonage services continue to show signs of recovery following today's interruption in VCC User Admin and Insights dashboards services. We'll continue to provide further updates here within 24h and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/
investigating
We are still working to resolve the issue that may be impacting your VCC User Admin and Insights dashboards. We'll continue to provide further updates here within 2h. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
investigating
We are aware of issues that may be impacting VCC User Admin and Insights dashboards. We are working to resolve the issue as soon as possible. We’ll provide further updates within 1h. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
IR27330 - ContactPad recent calls not showing correctly - NAM
minorSource not attested
Last archived state: resolved
View archived record details
identified
We have identified the issue that may be impacting your ContactPad recent interaction history and has applied initial mitigations. We will continue to provide further updates within the 2 hours and once full service is restored. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
investigating
We are aware of issues that may be impacting your ContactPad recent interaction history. We are working to resolve the issue as soon as possible. We’ll provide further updates within 2 hours. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
IR27324 - Delayed dashboards on EMEA
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Vonage services continue to show signs of recovery following today's interruption in VCC Dashboards service We'll continue to provide further updates here within 2 hours and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/
investigating
We are aware of issues that may be impacting your VCC Dashboards. We are working to resolve the issue as soon as possible. We’ll provide further updates within 2 hours. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/ .
April 2026
IR27323 - Outbound calls not connecting to South African numbers
minorSource not attested
Last archived state: resolved
View archived record details
identified
We have identified the issue that may be impacting outbound calls to South African numbers and has applied route adjustment in order to alleviate the issue. We are monitoring the traffic and also awaiting your testing results. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/.
investigating
We continue to work to resolve the issue that may be impacting outbound calls to South Africa. We'll continue to provide further updates here. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/.
investigating
We are aware of issues that may be impacting outbound calls to South African numbers using UK and Irish CLIDs. We are working to resolve the issue as soon as possible. We’ll provide further updates within an hour. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/].
IR27317 - Degraded experience on Agent Workspace in NAM region
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Vonage services continue to show signs of recovery following today's interruption in Agent Workspace. We'll continue to provide further updates here within 6h and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/
investigating
We are aware of issues that may be impacting the Agent Workspace service. We are working to resolve the issue as soon as possible. We’ll provide further updates within 2 hours. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
