IR27432 - AI Summaries not generating
View the provider incident record →Current answer
Vonage Contact Centre (VCC) experienced a minor incident: IR27432 - AI Summaries not generating. ServiceAlert observed recovery on Sep 22, 2026.
Official Vonage Contact Centre (VCC) status page Current Vonage Contact Centre (VCC) status
ServiceAlert observed status change:
Looking for an update now? Check the current status, or follow Vonage Contact Centre (VCC) for future changes.
Incident Lifecycle
Affected Components
Agent Workspace
Agent Workspace
Incident Timeline
Identified
We have identified the issue that may be impacting AI Summaries in Agent Workspace generation in NAM region and has applied initial mitigations. We will continue to provide further updates within 6 hours and once full service is restored. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
Sep 22, 2026 at 1:36 PM UTC
Investigating
We are aware of issues that may be impacting AI Summaries in Agent Workspace generation in NAM region. We are working to resolve the issue as soon as possible. We’ll provide further updates within 1 hour. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
Sep 22, 2026 at 1:26 PM UTC
Was your business affected by this Vonage Contact Centre (VCC) outage?
Follow Vonage Contact Centre (VCC) and route available status alerts to email or a team channel.