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Vonage Contact Centre (VCC) Outage History

Daily provider-status observations and published incident history for Vonage Contact Centre (VCC).

Unknown

Current status for Vonage Contact Centre (VCC) cannot be verified right now. Verified . Official provider source.

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79.5% of 83 verified observed days had no reported provider issue

90-Day Trend

Aug 18Nov 15

Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.

Monthly Status Summary

Month Issue-free days Days Tracked Days with issues
October 2026 80.6% 31 6
September 2026 76.7% 30 7

This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.

Recorded Daily Status (Last 91 Days)

Aug 17 Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data

Incident History

November 2026
IR27470 - Interactions not being delivered
critical Observed active window 9h 58m

View incident details and source

Started:

Inbound Voice Interactions Inbound Voice Interactions Outbound Voice Interactions Outbound Voice Interactions
monitoring
We are continuing to monitor Vonage services following today's interruption in interaction deliveries to ensure it remains fully operational throughout peak usage. We will provide further updates here within 5 hours, or sooner if there are any significant changes, including when normal operations have resumed. Thank you for your patience and understanding. If you have any questions, please reach out to our support team at https://www.vonage.com/support/
monitoring
Vonage services continue to show signs of recovery following today's interruption in interaction deliveries. We'll continue to provide further updates here within 3 hours and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/
identified
We have identified the issue that may be impacting your Vonage Contact Center (VCC) interactions in the London (LON) and Frankfurt (FRA) regions, and have applied initial mitigations. We will continue to provide further updates within 30 minutes and once full service is restored. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
investigating
We continue to work to resolve the issue that may be impacting your interactions not being delivered. We'll continue to provide further updates here within 30 minutes. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
investigating
We are working to resolve the issue that may be impacting your interactions not being delivered. We'll continue to provide further updates here within 60 minutes. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
investigating
We are aware of issues that may be impacting your interactions not being delivered. We are working to resolve the issue as soon as possible. We’ll provide further updates within 2h 30m. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
October 2026
IR27466 - Inbound Call Completion Issues — Select Canadian Regions
major Observed active window 57h 51m

View incident details and source

Started:

Inbound Voice Interactions Inbound Voice Interactions
investigating
We are aware of issues that may be impacting inbound call completion in specific areas across Canada due to a third-party outage. We’ll provide further updates within 4 hours. Impacted Areas: Newfoundland - St. John's Prince Edward Island - Charlottetown Nova Scotia - New Glasgow - Yarmouth New Brunswick - Fredericton - Saint John - Bathurst - Edmundston - Miramichi - Moncton Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support
IR27458 - WebRTC connectivity problems in NAM region
critical Observed active window 14h 21m

View incident details and source

Started:

WebRTC WebRTC
monitoring
Vonage services continue to show signs of recovery following today's interruption in WebRTC connectivity in the NAM region. We are actively engaged as we work toward a full resolution. We will continue to provide further updates here within the next 24 hours, and again once the issue has been fully resolved. Thank you for your continued patience and understanding. If you have any questions, please reach out to our support team at https://www.vonage.com/support/
monitoring
Vonage services continue to show signs of recovery following today's interruption in WebRTC connectivity in the NAM region. We'll continue to provide further updates here within 2h and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/
investigating
We are aware of issues that may be impacting WebRTC services in the NAM region. We are working to resolve the issue as soon as possible. We’ll provide further updates within 1h. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
IR27445 - High pitched sound heard on call connect
minor Observed active window 5m

View incident details and source

Started:

Salesforce Voice (Service Cloud Voice) Salesforce Voice (Service Cloud Voice) Salesforce Voice (Service Cloud Voice) Salesforce Voice (Service Cloud Voice) Salesforce Voice (Service Cloud Voice) Salesforce Voice (Service Cloud Voice)
investigating
We are aware of issues that may be impacting your Service Cloud Voice. We are working to resolve the issue as soon as possible. We’ll provide further updates within 2h 30m. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
September 2026
IR27442 - WebRTC connectivity problems in APAC region
critical Observed active window 4h 26m

View incident details and source

Started:

WebRTC WebRTC
monitoring
Vonage services continue to show signs of recovery following today's interruption in WebRTC. We'll continue to provide further updates here within 4 hours and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/
investigating
We are aware of issues that may be impacting WebRTC calls in the APAC region. We are working to resolve the issue as soon as possible. We’ll provide further updates within 1 hour. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
IR27439 - WebRTC problems in EMEA region
critical Observed active window 3h 30m

View incident details and source

Started:

WebRTC WebRTC
monitoring
Vonage services continue to show signs of recovery following today's interruption in WebRTC connectivity. We'll continue to provide further updates here within 4 hours and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/
investigating
We are aware of issues that may be impacting WebRTC traffic in EMEA region. We are working to resolve the issue as soon as possible. We’ll provide further updates within 1 hour. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
IR27432 - AI Summaries not generating
minor Observed active window 5h 13m

View incident details and source

Started:

Agent Workspace Agent Workspace
identified
We have identified the issue that may be impacting AI Summaries in Agent Workspace generation in NAM region and has applied initial mitigations. We will continue to provide further updates within 6 hours and once full service is restored. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
investigating
We are aware of issues that may be impacting AI Summaries in Agent Workspace generation in NAM region. We are working to resolve the issue as soon as possible. We’ll provide further updates within 1 hour. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
IR27430 - System Maintenance failure responses from Salesforce
critical Observed active window 11h 9m

View incident details and source

Started:

Omnichannel Interactions Omnichannel Interactions Omnichannel Interactions Omnichannel Interactions Omnichannel Interactions Omnichannel Interactions Salesforce.com Integration Salesforce.com Integration Salesforce.com Integration Salesforce.com Integration Salesforce.com Integration Salesforce.com Integration Salesforce Voice (Service Cloud Voice) Salesforce Voice (Service Cloud Voice) Salesforce Voice (Service Cloud Voice) Salesforce Voice (Service Cloud Voice) Salesforce Voice (Service Cloud Voice) Salesforce Voice (Service Cloud Voice)
monitoring
Thank you for your patience following Salesforce reported outage earlier today which may have impacted your Vonage services. Salesforce Service telemetry has remained healthy across customer-facing Hyperforce environments since 15:26 UTC and their review of recent customer reports has not identified any confirmed ongoing impact related to this incident. The mitigation remains active, and we're applying additional preventive protections to related service paths while completing final validation. If you have any questions, please contact https://www.vonage.com/support/
investigating
Following an outage reported by Salesforce, they are seeing signs of recovery and many customers are coming out of impact. Salesforce continue to manually restart instances where the automated fix didn't fully resolve the issue. Customers may continue to experience severe delays, intermittent errors, and inability to access some services. We'll continue to provide further updates within 3 hours. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
investigating
Following an outage reported by Salesforce, they determined that the rollout didn't fully complete for a number of instances, and some customers may still be experiencing the original issue. Salesforce is reapplying the fix now and some customers may need to clear cached data or restart their session for full recovery. We'll continue to provide further updates within 3 hours. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
investigating
Following an outage reported by Salesforce, we continue to monitor the impact on some Vonage services. We are closely engaged with the Salesforce team as they work to resolve the issue. We'll continue to provide further updates within 3 hours. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
investigating
Following an outage reported by Salesforce, we are monitoring the impact on Vonage services. We are working closely with the Salesforce team as they work to resolve the issue. We'll continue to provide further updates within 3 hours. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
investigating
We are aware of issues that may be impacting some Vonage customers' Salesforce integration due to a Salesforce outage that is affecting multiple regions. Salesforce incident tracking link: https://status.salesforce.com/incidents/20004433 We’ll provide further updates within 1 hour. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
IR27429 - WebRTC degraded performance
minor Observed active window 11h 32m

View incident details and source

Started:

WebRTC WebRTC WebRTC WebRTC WebRTC WebRTC
monitoring
Vonage services continue to show signs of recovery following today's interruption in WebRTC. We'll continue to provide further updates here within 2 hours and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/
investigating
The issue may be impacting WebRTC calls in all regions (update). We are working to resolve the issue as soon as possible. We'll continue to provide further updates here within 2 hours. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
investigating
We continue to work to resolve the issue that may be impacting WebRTC calls in the EMEA region. We'll continue to provide further updates here within 2 hours. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
investigating
We are working to resolve the issue that may be impacting WebRTC calls in the EMEA region. We'll continue to provide further updates here within 2 hours. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
investigating
We are aware of issues that may be impacting WebRTC calls in the EMEA region. We are working to resolve the issue as soon as possible. We’ll provide further updates within 1 hour. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
IR27426 - Historical Analytics - problems with downloading reports
major Observed active window 1h 20m

View incident details and source

Started:

Statistics / Reporting Statistics / Reporting
investigating
We are aware of issues that may be affecting report downloads in Historical Analytics in the APAC region. We are working to resolve the issue as soon as possible. We’ll provide further updates within 4 hours. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

Legacy Incident Archive

38 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.

August 2026
IR 27416 - Calls dropping / One way audio in EMEA
major Source not attested
Last archived state: resolved
View archived record details
Inbound Voice Interactions Outbound Voice Interactions
monitoring
Vonage services continue to show signs of recovery following today's interruption in WebRTC calls. We'll continue to provide further updates and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact [ https://www.vonage.com/support/]
identified
We have identified the issue that may be impacting your WebRTC calls and we have applied initial mitigations. Vonage services continue to show signs of recovery following today's interruption in We'll continue to provide further updates here within 30 minutes and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible.
investigating
We are aware of issues that may be impacting your WebRTC calls. We are working to resolve the issue as soon as possible. We'll provide further updates within 30 minutes. Thank you for your patience and understanding. If you have any questions, please
Reported issues with calls dropping in APAC
minor Source not attested
Last archived state: resolved
View archived record details
monitoring
We are continuing to monitor for any further issues.
monitoring
Vonage services continue to show signs of recovery following today's interruption in voice interactions. We'll continue to provide further updates here within 4 hour and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/
investigating
We are continuing to work to resolve the issue that may be impacting your voice interactions in the APAC region. We'll continue to provide further updates here within 1 hour. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/.
investigating
We are continuing to work to resolve the issue that may be impacting your voice interactions in the APAC region. We'll continue to provide further updates here within 1 hour. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/.
investigating
We are working to resolve the issue that may be impacting your voice interactions in the APAC region. We'll continue to provide further updates here within 1 hour. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/.
investigating
We are continuing to investigate this issue.
investigating
We are currently investigating an issue that may be impacting customers in the APAC region experiencing dropped calls. Our team is actively investigating and working to identify the root cause. We will provide a further update within 2 hours. We apologies for any inconvenience caused.
IR27409 - Problems with PCI Pal payment sessions in EMEA and APAC regions
major Source not attested
Last archived state: resolved
View archived record details
monitoring
Vonage services continue to show signs of recovery following today's interruption in PCIPal payment sessions. We'll continue to provide further updates here within 48 hours, and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/
investigating
We continue to work to resolve the issue impacting your PCIPal payment sessions in the EMEA and APAC regions. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
investigating
We are working to resolve the issue that may be impacting your PCIPal payment sessions in the EMEA and APAC regions. We'll continue to provide further updates here within 1 hour. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
investigating
We are aware of issues that may be impacting your PCIPal payment sessions in the EMEA and APAC regions. We are working to resolve the issue as soon as possible. We’ll provide further updates within 30 min. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
IR27407 - Historical Analytics Scheduled Deliveries issue
minor Source not attested
Last archived state: resolved
View archived record details
investigating
We are aware of issues that may be impacting a subset of EMEA and NAM Historical Analytics scheduled PDF reports. We are working to resolve the issue as soon as possible. We’ll provide further updates within 2 hours. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
July 2026
IR27404 - problems with Virtual Assistant
major Source not attested
Last archived state: resolved
View archived record details
monitoring
Vonage services continue to show signs of recovery following today's interruption in AI Studio Virtual Assistant. We'll continue to provide further updates here within 12 hours, and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/
investigating
We are continuing to investigate this issue.
investigating
We are aware of issues that may be affecting voice interactions where the Virtual Assistant is used, resulting in the Virtual Assistant input no longer being captured. We are working to resolve the issue as soon as possible. We’ll provide further updates within 1 hour. Thank you for your patience and understanding. If you have any questions, https://www.vonage.com/support/
IR27399 - problems with Virtual Assistant
major Source not attested
Last archived state: resolved
View archived record details
monitoring
Vonage services continue to show signs of recovery following today's interruption in Virtual Assistant. We'll continue to provide further updates here within 4 hours, and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/
investigating
We are aware of issues that may be affecting some inbound calls where the Virtual Assistant is used, resulting in Virtual Assistant output no longer being captured. We are working to resolve the issue as soon as possible. We’ll provide further updates within 1 hour. Thank you for your patience and understanding. If you have any questions, https://www.vonage.com/support/
IR27398 - Problems with calls routed over GTT SBCs in EMEA region
major Source not attested
Last archived state: resolved
View archived record details
monitoring
Thank you for your patience following GTT reported outage earlier today which may have impacted your calls going through GTT services. GTT has identified the issue and applied initial mitigations, and continues to report early signs of recovery across affected services. We remain engaged with them as recovery continues. We’ll provide further updates within 24 hours and once full service is restored. If you have any questions, please contact https://www.vonage.com/support/
identified
Following an outage reported by GTT, we are monitoring the impact on some Vonage services, which may have impacted your calls in the EMEA region. We are working closely with GTT as they work to resolve the issue. We'll continue to provide further updates within 6 hours. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
investigating
We are aware of issues that may be impacting some of your calls routed over GTT Session Border Controllers (SBCs) in the EMEA region due to a third-party outage. We are working to resolve the issue as soon as possible. We’ll provide further updates within 1 hour. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
IR27389 - Problems with inbound calls to some US lines in NAM region
major Source not attested
Last archived state: resolved
View archived record details
monitoring
We have identified the issue that may be impacting your inbound calls and is seeing early signs of recovery. We'll continue to provide further updates here within 8 hours and once full service is restored. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
investigating
We are aware of issues that may be impacting your inbound calls to some VCC US lines in the NAM region. We are working to resolve the issue as soon as possible. We’ll provide further updates within 1 hour. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
IR27386 - Issues with inbound calls to Swedish lines
minor Source not attested
Last archived state: resolved
View archived record details
monitoring
Thank you for your patience following our third party's reported outage earlier today, which may have impacted your inbound calls services. Our third party has identified the issue and applied initial mitigations and continues to report early signs of recovery across affected services. We remain engaged with them as recovery continues. We’ll provide further updates within 2 hours and once full service is restored. If you have any questions, please contact https://www.vonage.com/support/
investigating
We are aware of issues that may be impacting some of your inbound calls due to a third-party outage that is affecting Swedish lines in the EMEA region. We’ll provide further updates within 2h30m. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
IR27382 - problems with inbound calls to UK lines in EMEA region
minor Source not attested
Last archived state: resolved
View archived record details
monitoring
Thank you for your patience following our third party's reported outage earlier today, which may have impacted your inbound calls to UK lines in the EMEA region. Our third party has identified the issue and applied initial mitigations and continues to report early signs of recovery across affected services. We remain engaged with them as recovery continues. We’ll provide further updates within 24 hours and once full service is restored. If you have any questions, please contact https://www...
investigating
We are aware of issues that may be impacting some of your inbound calls due to a third-party outage that is affecting UK lines in the EMEA region. We’ll provide further updates within 2h30m. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
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