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Vonage Contact Centre (VCC) Outage History

Uptime record, past incidents, and downtime history for Vonage Contact Centre (VCC).

Checking current status...
43.5% uptime over 46 days
99.9% ✗ 99.5% ✗ 99% ✗ 95% ✗

90-Day Trend

Mar 28May 12

Monthly Uptime

Month Uptime Days Tracked Days with Issues
May 2026 0% 12 12
April 2026 60% 30 12
March 2026 50% 4 2

Uptime is calculated from daily worst-status snapshots. A day with any non-operational status counts as a day with issues.

Daily Status (Last 46 Days)

Mar 28 Today
Operational Degraded Partial Outage Major Outage Maintenance No Data

Incident History

May 2026
IR27330 - ContactPad recent calls not showing correctly - NAM
minor

Started: May 6, 6:05 PM

identified
We have identified the issue that may be impacting your ContactPad recent interaction history and has applied initial mitigations. We will continue to provide further updates within the 2 hours and once full service is restored. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
May 6, 6:17 PM
investigating
We are aware of issues that may be impacting your ContactPad recent interaction history. We are working to resolve the issue as soon as possible. We’ll provide further updates within 2 hours. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
May 6, 6:05 PM
IR27324 - Delayed dashboards on EMEA
minor

Started: May 1, 9:55 AM

monitoring
Vonage services continue to show signs of recovery following today's interruption in VCC Dashboards service We'll continue to provide further updates here within 2 hours and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/
May 1, 10:24 AM
investigating
We are aware of issues that may be impacting your VCC Dashboards. We are working to resolve the issue as soon as possible. We’ll provide further updates within 2 hours. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/ .
May 1, 9:55 AM
April 2026
IR27323 - Outbound calls not connecting to South African numbers
minor

Started: Apr 30, 11:32 AM

identified
We have identified the issue that may be impacting outbound calls to South African numbers and has applied route adjustment in order to alleviate the issue.  We are monitoring the traffic and also awaiting your testing results. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/.
Apr 30, 3:09 PM
investigating
We continue to work to resolve the issue that may be impacting outbound calls to South Africa. We'll continue to provide further updates here. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/.
Apr 30, 12:27 PM
investigating
We are aware of issues that may be impacting outbound calls to South African numbers using UK and Irish CLIDs. We are working to resolve the issue as soon as possible. We’ll provide further updates within an hour. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/].
Apr 30, 11:32 AM
IR27317 - Degraded experience on Agent Workspace in NAM region
minor

Started: Apr 23, 12:37 PM

monitoring
Vonage services continue to show signs of recovery following today's interruption in Agent Workspace. We'll continue to provide further updates here within 6h and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/
Apr 23, 1:31 PM
investigating
We are aware of issues that may be impacting the Agent Workspace service. We are working to resolve the issue as soon as possible. We’ll provide further updates within 2 hours. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
Apr 23, 12:37 PM
IR27315 - Agent presence issues
minor

Started: Apr 22, 11:24 AM

monitoring
We have identified the issue that may be impacting agent presence and has applied initial mitigations. We will continue to provide further updates within 1 hour and once full service is restored. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/.
Apr 22, 11:59 AM
investigating
We are aware of issues that may be impacting agent presence. We are working to resolve the issue as soon as possible. We’ll provide further updates within 1 hour. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
Apr 22, 11:24 AM
IR27311 - France to France calls not connecting intermittently
major

Started: Apr 15, 2:21 PM

monitoring
Vonage services continue to show signs of recovery following yesterday's interruption in voice traffic. We'll continue to provide further updates here within 24h and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/
Apr 16, 8:46 AM
identified
The incident management team continues to recover service.
Apr 15, 5:37 PM
identified
We have identified affected calls being a subset of calls to France where French mobile number is being used as passthrough. We are still working to restore the service.
Apr 15, 3:23 PM
identified
We have identified the problem affecting calling France. We are actively working to recover service.
Apr 15, 2:30 PM
investigating
We are aware of issues that may be impacting Vonage customers' making calls to France due to a third party interruption that is affecting multiple numbers.
Apr 15, 2:21 PM
IR27305 - Dynamic audio announcements failing
major

Started: Apr 14, 9:59 AM

monitoring
Vonage services continue to show signs of recovery following today's interruption related to dynamic audio announcements failing. We'll continue to provide further updates here within 2h 30 min and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/
Apr 14, 10:28 AM
investigating
We are aware of issues with dynamic audio announcements that may be impacting your calls. Our engineers are working to resolve the issue as soon as possible. We’ll provide further updates within 1h. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
Apr 14, 9:59 AM
IR27303 - Degraded performance for Intelligent Workspace in NAM region
major

Started: Apr 13, 7:19 PM

monitoring
Vonage services continue to show signs of recovery following today's interruption in Intelligent Workspace. We'll continue to provide further updates here within 1h - 4h and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/
Apr 13, 7:33 PM
investigating
We are aware of issues that may be impacting your Intelligent Workspace. Our engineers are working to resolve the issue as soon as possible. We’ll provide further updates within 1 hour. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
Apr 13, 7:19 PM
IR27300 - Degraded performance for Intelligent Workspace in EMEA region
major

Started: Apr 9, 1:11 PM

monitoring
Vonage services continue to show signs of recovery following today's interruption in Intelligent Workspace. We'll continue to provide further updates here within 24h hours, and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/
Apr 9, 4:53 PM
investigating
We are working to resolve the issue that may be impacting your Intelligent Workspace service. We'll continue to provide further updates here within 2h 30 min. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
Apr 9, 2:11 PM
investigating
We are aware of issues affecting your Intelligent Workspace. Our engineers are working to resolve the issue as soon as possible. We’ll provide further updates within 1h. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
Apr 9, 1:11 PM
IR27296 - Degraded performance for some VCC services in NAM region
minor

Started: Apr 7, 5:16 PM

monitoring
Vonage services continue to show signs of recovery following today's interruption. We'll continue to provide further updates here within 2h 30 min and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/
Apr 7, 6:05 PM
investigating
We are aware of issues that may be impacting your VCC services, such as dashboards or the VCC admin portal. Our engineers are working to resolve the issue as soon as possible. We’ll provide further updates within 1 hour. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
Apr 7, 5:16 PM
IR27293 - WebRTC connectivity issues in APAC region
major

Started: Apr 1, 6:44 AM

identified
We are aware of issues that may be impacting your WebRTC service in APAC region. Our engineers are working to resolve the issue as soon as possible. We'll provide further updates within 2 h 30 m. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
Apr 1, 6:44 AM
March 2026
IR27291 - User Admin API problems
major

Started: Mar 30, 9:58 AM

monitoring
We have identified the issue that may be impacting your User Admin API and have applied initial mitigations. The issue concerns User Admin API requests with the "handleMultipleInteractions" parameter. As a workaround, please do not use the "handleMultipleInteractions" parameter. We will provide further updates on 1st April once full service is restored. Thank you for your patience and understanding. If you have any questions, please contact [api.support.vonage.com OR https://www.vonage.com/...
Mar 30, 12:57 PM
investigating
We are aware of issues with the VCC User Admin API in all regions. Our engineers are working to resolve the issue as soon as possible. We'll provide further updates within 2h 30 mins. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
Mar 30, 9:58 AM
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