Vonage Contact Centre (VCC) Outage History

Uptime record, past incidents, and downtime history for Vonage Contact Centre (VCC).

Checking current status...

90-Day Trend

Monthly Uptime

Month	Uptime	Days Tracked	Days with Issues
August 2026	80%	15	3
July 2026	74.2%	31	8
June 2026	43.3%	30	17
May 2026	20%	15	12

Uptime is calculated from daily worst-status snapshots. A day with any non-operational status counts as a day with issues.

Daily Status (Last 91 Days)

May 17 Today

Operational Degraded Partial Outage Major Outage Maintenance No Data

Incident History

August 2026

Reported issues with calls dropping in APAC

minor

Started: Aug 11, 12:26 AM

monitoring

We are continuing to monitor for any further issues.

Aug 11, 3:47 AM

monitoring

Vonage services continue to show signs of recovery following today's interruption in voice interactions. We'll continue to provide further updates here within 4 hour and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

Aug 11, 3:45 AM

investigating

We are continuing to work to resolve the issue that may be impacting your voice interactions in the APAC region. We'll continue to provide further updates here within 1 hour. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/.

Aug 11, 3:29 AM

investigating

Aug 11, 2:29 AM

investigating

We are working to resolve the issue that may be impacting your voice interactions in the APAC region. We'll continue to provide further updates here within 1 hour. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/.

Aug 11, 1:26 AM

investigating

We are continuing to investigate this issue.

Aug 11, 12:27 AM

investigating

We are currently investigating an issue that may be impacting customers in the APAC region experiencing dropped calls. Our team is actively investigating and working to identify the root cause. We will provide a further update within 2 hours. We apologies for any inconvenience caused.

Aug 11, 12:26 AM

IR27409 - Problems with PCI Pal payment sessions in EMEA and APAC regions

major

Started: Aug 7, 9:21 AM

monitoring

Vonage services continue to show signs of recovery following today's interruption in PCIPal payment sessions. We'll continue to provide further updates here within 48 hours, and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

Aug 7, 11:19 AM

investigating

We continue to work to resolve the issue impacting your PCIPal payment sessions in the EMEA and APAC regions. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

Aug 7, 10:54 AM

investigating

We are working to resolve the issue that may be impacting your PCIPal payment sessions in the EMEA and APAC regions. We'll continue to provide further updates here within 1 hour. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

Aug 7, 9:53 AM

investigating

We are aware of issues that may be impacting your PCIPal payment sessions in the EMEA and APAC regions. We are working to resolve the issue as soon as possible. We’ll provide further updates within 30 min. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

Aug 7, 9:21 AM

IR27407 - Historical Analytics Scheduled Deliveries issue

minor

Started: Aug 4, 12:36 PM

investigating

We are aware of issues that may be impacting a subset of EMEA and NAM Historical Analytics scheduled PDF reports. We are working to resolve the issue as soon as possible. We’ll provide further updates within 2 hours. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

Aug 4, 12:36 PM

July 2026

IR27404 - problems with Virtual Assistant

major

Started: Jul 29, 2:01 PM

monitoring

Vonage services continue to show signs of recovery following today's interruption in AI Studio Virtual Assistant. We'll continue to provide further updates here within 12 hours, and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

Jul 29, 2:28 PM

investigating

We are continuing to investigate this issue.

Jul 29, 2:15 PM

investigating

We are aware of issues that may be affecting voice interactions where the Virtual Assistant is used, resulting in the Virtual Assistant input no longer being captured. We are working to resolve the issue as soon as possible. We’ll provide further updates within 1 hour. Thank you for your patience and understanding. If you have any questions, https://www.vonage.com/support/

Jul 29, 2:01 PM

IR27399 - problems with Virtual Assistant

major

Started: Jul 24, 9:53 AM

monitoring

Vonage services continue to show signs of recovery following today's interruption in Virtual Assistant. We'll continue to provide further updates here within 4 hours, and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

Jul 24, 11:17 AM

investigating

We are aware of issues that may be affecting some inbound calls where the Virtual Assistant is used, resulting in Virtual Assistant output no longer being captured. We are working to resolve the issue as soon as possible. We’ll provide further updates within 1 hour. Thank you for your patience and understanding. If you have any questions, https://www.vonage.com/support/

Jul 24, 9:53 AM

IR27398 - Problems with calls routed over GTT SBCs in EMEA region

major

Started: Jul 23, 11:49 AM

monitoring

Thank you for your patience following GTT reported outage earlier today which may have impacted your calls going through GTT services. GTT has identified the issue and applied initial mitigations, and continues to report early signs of recovery across affected services. We remain engaged with them as recovery continues. We’ll provide further updates within 24 hours and once full service is restored. If you have any questions, please contact https://www.vonage.com/support/

Jul 23, 4:58 PM

identified

Following an outage reported by GTT, we are monitoring the impact on some Vonage services, which may have impacted your calls in the EMEA region. We are working closely with GTT as they work to resolve the issue. We'll continue to provide further updates within 6 hours. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

Jul 23, 1:02 PM

investigating

We are aware of issues that may be impacting some of your calls routed over GTT Session Border Controllers (SBCs) in the EMEA region due to a third-party outage. We are working to resolve the issue as soon as possible. We’ll provide further updates within 1 hour. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

Jul 23, 11:49 AM

IR27389 - Problems with inbound calls to some US lines in NAM region

major

Started: Jul 9, 6:42 AM

monitoring

We have identified the issue that may be impacting your inbound calls and is seeing early signs of recovery. We'll continue to provide further updates here within 8 hours and once full service is restored. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

Jul 9, 7:22 AM

investigating

We are aware of issues that may be impacting your inbound calls to some VCC US lines in the NAM region. We are working to resolve the issue as soon as possible. We’ll provide further updates within 1 hour. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

Jul 9, 6:42 AM

IR27386 - Issues with inbound calls to Swedish lines

minor

Started: Jul 6, 2:28 PM

monitoring

Thank you for your patience following our third party's reported outage earlier today, which may have impacted your inbound calls services. Our third party has identified the issue and applied initial mitigations and continues to report early signs of recovery across affected services. We remain engaged with them as recovery continues. We’ll provide further updates within 2 hours and once full service is restored. If you have any questions, please contact https://www.vonage.com/support/

Jul 6, 2:59 PM

investigating

We are aware of issues that may be impacting some of your inbound calls due to a third-party outage that is affecting Swedish lines in the EMEA region. We’ll provide further updates within 2h30m. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

Jul 6, 2:28 PM

IR27382 - problems with inbound calls to UK lines in EMEA region

minor

Started: Jul 2, 10:56 AM

monitoring

Thank you for your patience following our third party's reported outage earlier today, which may have impacted your inbound calls to UK lines in the EMEA region. Our third party has identified the issue and applied initial mitigations and continues to report early signs of recovery across affected services. We remain engaged with them as recovery continues. We’ll provide further updates within 24 hours and once full service is restored. If you have any questions, please contact https://www...

Jul 2, 4:29 PM

investigating

We are aware of issues that may be impacting some of your inbound calls due to a third-party outage that is affecting UK lines in the EMEA region. We’ll provide further updates within 2h30m. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

Jul 2, 10:56 AM

IR27384 - Issues with DTMF tones when using WebRTC

minor

Started: Jul 2, 5:11 AM

monitoring

Vonage services continue to show signs of recovery following today's interruption in your WebRTC calls when entering DTMF tones. We'll continue to provide further updates here within 2h and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

Jul 2, 6:59 AM

investigating

We are aware of issues that may be impacting your WebRTC calls when entering DTMF tones. We are working to resolve the issue as soon as possible. We’ll provide further updates within 2h 30m Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

Jul 2, 5:11 AM

IR27382 - problems with inbound calls to UK lines in EMEA region

minor

Started: Jul 1, 4:00 PM

monitoring

Jul 1, 4:58 PM

investigating

We are aware of issues that may be impacting some of your inbound calls due to a third-party outage that is affecting UK lines in the EMEA region. We are working to resolve the issue as soon as possible. We’ll provide further updates within 1 hour. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

Jul 1, 4:00 PM

June 2026

IR27381 - Intelligent Workspace - problems with initiating digital interactions

major

Started: Jun 30, 6:35 PM

monitoring

Vonage services continue to show signs of recovery following today's interruption in Intelligent Workspace digital interactions creation in the EMEA and APAC regions. We'll continue to provide further updates here within 12 hours, and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

Jun 30, 7:37 PM

investigating

We are aware of issues that may be impacting your Intelligent Workspace digital interactions creation. We are working to resolve the issue as soon as possible. We’ll provide further updates within 1 hour. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

Jun 30, 6:35 PM

IR27380 - Omnichannel connectivity problems

major

Started: Jun 26, 12:54 PM

identified

Following a service interruption reported by our third party, we continue to monitor the impact to some Vonage services, which may have impacted your Omnichannel services. Our third party has identified the issue and applied initial mitigations, and we remain closely engaged with them as they work to resolve the issue. We'll provide further updates within 8h and once full service is restored. Thank you for your patience and understanding. If you have any questions, please contact https://www...

Jun 26, 7:31 PM

identified

Jun 26, 2:21 PM

monitoring

Thank you for your patience following our third party's service interruption earlier today, which may have impacted your Omnichannel services. Our third party has identified the issue and applied initial mitigations, and continues to report early signs of recovery across affected services. We remain engaged with them as recovery continues. We’ll provide further updates within 8h and once full service is restored. If you have any questions, please contact https://www.vonage.com/support/

Jun 26, 1:08 PM

investigating

We are aware of issues that may be impacting some Vonage customers' Omnichannel connection to a third-party outage that is affecting multiple regions. We are working to resolve the issue as soon as possible. We’ll provide further updates within 1 hour. If you have any questions, please contact https://www.vonage.com/support/

Jun 26, 12:54 PM

IR27376 - Issues with calls to Czech Republic destinations

minor

Started: Jun 19, 12:08 PM

investigating

Following a service interruption reported by the affected carriers, we continue to monitor the impact on some Vonage services, which may affect your inbound and outbound calls to the Czech Republic. We are closely engaged with our third-party carriers as they work to resolve the issue. We'll continue to provide further updates within 6 hours. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

Jun 19, 2:51 PM

investigating

We are aware of issues that may be impacting some Vonage customers' calling Czech Republic destinations due to a third party interruption that is affecting multiple service providers. We’ll provide further updates within 2h 30 minutes. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

Jun 19, 12:08 PM

IR27373 - Problems with data transfer from Virtual Assistant to VCC

major

Started: Jun 16, 5:02 PM

monitoring

Jun 16, 5:46 PM

investigating

We are aware of issues that may be affecting the transfer of Virtual Assistant data to VCC. We are working to resolve the issue as soon as possible. We’ll provide further updates within 2 hours. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

Jun 16, 5:02 PM

IR27368 - AI Studio issues

minor

Started: Jun 12, 3:51 PM

monitoring

Vonage services continue to show signs of recovery following Thursday's interruption in AI Studio for new Salesforce integrations. We'll continue to provide further updates here within 24 hours, and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

Jun 15, 5:30 PM

investigating

We continue to work to resolve the issue that may be impacting your AI Studio for new Salesforce integrations. We apologize for the earlier incorrect resolution notice — our investigation has revealed the service has not been fully restored. Our engineering team is actively investigating the root cause. We'll continue to provide further updates here within 24 hours. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

Jun 12, 3:51 PM

IR27368 - AI Studio issues

minor

Started: Jun 9, 4:29 PM

monitoring

Vonage services have been fully restored following the AI Studio service interruption. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

Jun 11, 5:39 PM

investigating

We continue to work to resolve the issue that may be impacting your AI Studio for new Salesforce integrations. We'll continue to provide further updates here within 24 hours. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

Jun 10, 7:08 PM

investigating

Jun 9, 8:16 PM

investigating

We are working to resolve the issue that may be impacting your AI Studio for new Salesforce integrations. We'll continue to provide further updates here within 2 hours. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

Jun 9, 6:13 PM

investigating

We are aware of issues that may be impacting your AI Studio. We are working to resolve the issue as soon as possible. We’ll provide further updates within 2h 30m. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

Jun 9, 4:29 PM

IR27366 - Real-time dashboards performance

minor

Started: Jun 8, 10:58 PM

monitoring

Vonage services continue to show signs of recovery following recent interruption in Real Time Analytics Dashboards. We'll continue to provide further updates here within 2 hours and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

Jun 9, 11:29 AM

monitoring

We have identified the problem affecting real-time dashboard performance. Data recovery is currently in progress, however this is expected to take some time to complete. Our next update will be provided in approximately 10 hours.

Jun 9, 12:00 AM

investigating

We are continuing to investigate this issue.

Jun 8, 11:11 PM

investigating

We are currently aware of an ongoing issue affecting the real-time dashboard performance. Our Incident Management team is investigating the issue with priority.

Jun 8, 10:58 PM

IR27361 - Inbound calls to specific Canadian numbers failing

major

Started: Jun 3, 5:20 PM

monitoring

Canadian inbound services continue to show signs of recovery following today's interruption. We'll continue to provide further updates here within 12 hours, and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

Jun 3, 8:11 PM

identified

We continue to work with the Canadian numbers provider to resolve the issue. We'll continue to provide further updates here within 2 hours. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

Jun 3, 7:19 PM

identified

We are aware of issues that may be impacting some Vonage customers' inbound calls to their Canadian numbers due to a third-party outage that is affecting numbers from areas: Stoney Point (ON), Windsor(ON), Wheatley(ON), Chatham(ON), Tecumseh(ON), Kingsville(ON), and Leamington(ON). We are working closely with the numbers provider as they work to resolve the issue. We'll continue to provide further updates within 3 hours. Thank you for your patience and understanding. If you have any questio...

Jun 3, 5:20 PM

IR27357 - Potential disconnection between a small subset of Salesforce orgs and VCC accounts

Started: Jun 1, 10:21 AM

identified

We have reverted the configuration change that caused some customer accounts to lose their connection to Salesforce and are proactively working with those affected customers to restore the connection.

Jun 1, 10:50 AM

investigating

We are aware of issues that may be impacting your Salesforce integrations. We are working to resolve the issue as soon as possible. We’ll provide further updates within 60 minutes. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/ .

Jun 1, 10:21 AM

May 2026

IR27352 - VCC – Salesforce Task Call Time Fields Displaying Incorrectly

minor

Started: May 28, 3:32 PM

monitoring

We have resolved the issue that was impacting your Vonage Contact Center Salesforce integration, specifically Call Talk Time and Call Ring Time fields on Salesforce Tasks displaying as 0. We are currently monitoring the service to ensure full stability has been restored and will provide a further update once this is confirmed. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

May 28, 3:59 PM

investigating

We are aware of issues that may be impacting your Vonage Contact Center Salesforce integration, specifically Call Talk Time and Call Ring Time fields on Salesforce Tasks displaying as 0. We are working to resolve the issue as soon as possible. We'll provide further updates within 1 hour. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

May 28, 3:32 PM

IR27345 - Problems with sending emails via AI Studio flows

major

Started: May 26, 8:08 AM

investigating

We are aware of issues that may be affecting email sending from your AI Studio Virtual Assistant in all regions. We are working to resolve the issue as soon as possible. We’ll provide further updates within 1h. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/.

May 26, 8:08 AM

IR27345 - Problems with PCIPal payment sessions in EMEA region

critical

Started: May 22, 3:07 PM

monitoring

Vonage services continue to show signs of recovery following Friday's interruption in PCIPal payment sessions. We'll continue to provide further updates here within 48 hours, and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

May 26, 11:28 AM

identified

We have identified the issue that may be impacting your PCIPal payment sessions and have implemented a workaround to mitigate the issue. We will continue to provide further updates within 72h and once full service is restored. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

May 22, 5:20 PM

investigating

We continue to work to resolve the issue impacting your PCIPal payment sessions in the EMEA region. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

May 22, 4:42 PM

investigating

We are working to resolve the issue that may be impacting your PCIPal payment sessions in the EMEA region. We'll continue to provide further updates here within 1h. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

May 22, 3:35 PM

investigating

We are aware of issues that may be impacting your PCIPal payment sessions in the EMEA region. We are working to resolve the issue as soon as possible. We’ll provide further updates within 30 min. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

May 22, 3:07 PM

IR27341 - WebRTC connectivity issues in NAM region

major

Started: May 19, 3:36 PM

monitoring

We have identified the issue that may be impacting WebRTC traffic in the NAM region and have applied initial mitigations. We will continue to provide further updates within 2h. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

May 19, 3:36 PM

IR27339 - Degraded performance for some VCC services in EMEA region

major

Started: May 19, 1:03 PM

monitoring

Vonage services continue to show signs of recovery following today's interruption in VCC User Admin and Insights dashboards services. We'll continue to provide further updates here within 24h and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

May 19, 4:13 PM

investigating

We are still working to resolve the issue that may be impacting your VCC User Admin and Insights dashboards. We'll continue to provide further updates here within 2h. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

May 19, 2:06 PM

investigating

We are aware of issues that may be impacting VCC User Admin and Insights dashboards. We are working to resolve the issue as soon as possible. We’ll provide further updates within 1h. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

May 19, 1:03 PM

IR27330 - ContactPad recent calls not showing correctly - NAM

minor

Started: May 6, 6:05 PM

identified

We have identified the issue that may be impacting your ContactPad recent interaction history and has applied initial mitigations. We will continue to provide further updates within the 2 hours and once full service is restored. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

May 6, 6:17 PM

investigating

We are aware of issues that may be impacting your ContactPad recent interaction history. We are working to resolve the issue as soon as possible. We’ll provide further updates within 2 hours. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

May 6, 6:05 PM

IR27324 - Delayed dashboards on EMEA

minor

Started: May 1, 9:55 AM

monitoring

Vonage services continue to show signs of recovery following today's interruption in VCC Dashboards service We'll continue to provide further updates here within 2 hours and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

May 1, 10:24 AM

investigating

We are aware of issues that may be impacting your VCC Dashboards. We are working to resolve the issue as soon as possible. We’ll provide further updates within 2 hours. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/ .

May 1, 9:55 AM

April 2026

IR27323 - Outbound calls not connecting to South African numbers

minor

Started: Apr 30, 11:32 AM

identified

We have identified the issue that may be impacting outbound calls to South African numbers and has applied route adjustment in order to alleviate the issue. We are monitoring the traffic and also awaiting your testing results. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/.

Apr 30, 3:09 PM

investigating

We continue to work to resolve the issue that may be impacting outbound calls to South Africa. We'll continue to provide further updates here. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/.

Apr 30, 12:27 PM

investigating

We are aware of issues that may be impacting outbound calls to South African numbers using UK and Irish CLIDs. We are working to resolve the issue as soon as possible. We’ll provide further updates within an hour. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/].

Apr 30, 11:32 AM

IR27317 - Degraded experience on Agent Workspace in NAM region

minor

Started: Apr 23, 12:37 PM

monitoring

Vonage services continue to show signs of recovery following today's interruption in Agent Workspace. We'll continue to provide further updates here within 6h and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

Apr 23, 1:31 PM

investigating

We are aware of issues that may be impacting the Agent Workspace service. We are working to resolve the issue as soon as possible. We’ll provide further updates within 2 hours. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

Apr 23, 12:37 PM

IR27315 - Agent presence issues

minor

Started: Apr 22, 11:24 AM

monitoring

We have identified the issue that may be impacting agent presence and has applied initial mitigations. We will continue to provide further updates within 1 hour and once full service is restored. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/.

Apr 22, 11:59 AM

investigating

We are aware of issues that may be impacting agent presence. We are working to resolve the issue as soon as possible. We’ll provide further updates within 1 hour. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

Apr 22, 11:24 AM

IR27311 - France to France calls not connecting intermittently

major

Started: Apr 15, 2:21 PM

monitoring

Vonage services continue to show signs of recovery following yesterday's interruption in voice traffic. We'll continue to provide further updates here within 24h and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

Apr 16, 8:46 AM

identified

The incident management team continues to recover service.

Apr 15, 5:37 PM

identified

We have identified affected calls being a subset of calls to France where French mobile number is being used as passthrough. We are still working to restore the service.

Apr 15, 3:23 PM

identified

We have identified the problem affecting calling France. We are actively working to recover service.

Apr 15, 2:30 PM

investigating

We are aware of issues that may be impacting Vonage customers' making calls to France due to a third party interruption that is affecting multiple numbers.

Apr 15, 2:21 PM

IR27305 - Dynamic audio announcements failing

major

Started: Apr 14, 9:59 AM

monitoring

Vonage services continue to show signs of recovery following today's interruption related to dynamic audio announcements failing. We'll continue to provide further updates here within 2h 30 min and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

Apr 14, 10:28 AM

investigating

We are aware of issues with dynamic audio announcements that may be impacting your calls. Our engineers are working to resolve the issue as soon as possible. We’ll provide further updates within 1h. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

Apr 14, 9:59 AM

IR27303 - Degraded performance for Intelligent Workspace in NAM region

major

Started: Apr 13, 7:19 PM

monitoring

Vonage services continue to show signs of recovery following today's interruption in Intelligent Workspace. We'll continue to provide further updates here within 1h - 4h and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

Apr 13, 7:33 PM

investigating

We are aware of issues that may be impacting your Intelligent Workspace. Our engineers are working to resolve the issue as soon as possible. We’ll provide further updates within 1 hour. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

Apr 13, 7:19 PM

IR27300 - Degraded performance for Intelligent Workspace in EMEA region

major

Started: Apr 9, 1:11 PM

monitoring

Vonage services continue to show signs of recovery following today's interruption in Intelligent Workspace. We'll continue to provide further updates here within 24h hours, and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

Apr 9, 4:53 PM

investigating

We are working to resolve the issue that may be impacting your Intelligent Workspace service. We'll continue to provide further updates here within 2h 30 min. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

Apr 9, 2:11 PM

investigating

We are aware of issues affecting your Intelligent Workspace. Our engineers are working to resolve the issue as soon as possible. We’ll provide further updates within 1h. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

Apr 9, 1:11 PM

IR27296 - Degraded performance for some VCC services in NAM region

minor

Started: Apr 7, 5:16 PM

monitoring

Vonage services continue to show signs of recovery following today's interruption. We'll continue to provide further updates here within 2h 30 min and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

Apr 7, 6:05 PM

investigating

We are aware of issues that may be impacting your VCC services, such as dashboards or the VCC admin portal. Our engineers are working to resolve the issue as soon as possible. We’ll provide further updates within 1 hour. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

Apr 7, 5:16 PM

IR27293 - WebRTC connectivity issues in APAC region

major

Started: Apr 1, 6:44 AM

identified

We are aware of issues that may be impacting your WebRTC service in APAC region. Our engineers are working to resolve the issue as soon as possible. We'll provide further updates within 2 h 30 m. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

Apr 1, 6:44 AM

March 2026

IR27291 - User Admin API problems

major

Started: Mar 30, 9:58 AM

monitoring

We have identified the issue that may be impacting your User Admin API and have applied initial mitigations. The issue concerns User Admin API requests with the "handleMultipleInteractions" parameter. As a workaround, please do not use the "handleMultipleInteractions" parameter. We will provide further updates on 1st April once full service is restored. Thank you for your patience and understanding. If you have any questions, please contact [api.support.vonage.com OR https://www.vonage.com/...

Mar 30, 12:57 PM

investigating

We are aware of issues with the VCC User Admin API in all regions. Our engineers are working to resolve the issue as soon as possible. We'll provide further updates within 2h 30 mins. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

Mar 30, 9:58 AM

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