Vonage Contact Centre (VCC) Outage History
Uptime record, past incidents, and downtime history for Vonage Contact Centre (VCC).
Checking current status...
90-Day Trend
Monthly Uptime
| Month | Uptime | Days Tracked | Days with Issues |
|---|---|---|---|
| June 2026 | 48.1% | 27 | 14 |
| May 2026 | 9.7% | 31 | 28 |
| April 2026 | 60% | 30 | 12 |
| March 2026 | 33.3% | 3 | 2 |
Uptime is calculated from daily worst-status snapshots. A day with any non-operational status counts as a day with issues.
Daily Status (Last 91 Days)
Mar 29
Today
Operational
Degraded
Partial Outage
Major Outage
Maintenance
No Data
Incident History
June 2026
IR27380 - Omnichannel connectivity problems
Started: Jun 26, 12:54 PM
identified
Following a service interruption reported by our third party, we continue to monitor the impact to some Vonage services, which may have impacted your Omnichannel services.
Our third party has identified the issue and applied initial mitigations, and we remain closely engaged with them as they work to resolve the issue. We'll provide further updates within 8h and once full service is restored. Thank you for your patience and understanding. If you have any questions, please contact https://www...
Jun 26, 7:31 PM
identified
Following a service interruption reported by our third party, we continue to monitor the impact to some Vonage services, which may have impacted your Omnichannel services.
Our third party has identified the issue and applied initial mitigations, and we remain closely engaged with them as they work to resolve the issue. We'll provide further updates within 8h and once full service is restored. Thank you for your patience and understanding. If you have any questions, please contact https://www...
Jun 26, 2:21 PM
monitoring
Thank you for your patience following our third party's service interruption earlier today, which may have impacted your Omnichannel services.
Our third party has identified the issue and applied initial mitigations, and continues to report early signs of recovery across affected services. We remain engaged with them as recovery continues. We’ll provide further updates within 8h and once full service is restored. If you have any questions, please contact https://www.vonage.com/support/
Jun 26, 1:08 PM
investigating
We are aware of issues that may be impacting some Vonage customers' Omnichannel connection to a third-party outage that is affecting multiple regions. We are working to resolve the issue as soon as possible. We’ll provide further updates within 1 hour. If you have any questions, please contact https://www.vonage.com/support/
Jun 26, 12:54 PM
IR27376 - Issues with calls to Czech Republic destinations
Started: Jun 19, 12:08 PM
investigating
Following a service interruption reported by the affected carriers, we continue to monitor the impact on some Vonage services, which may affect your inbound and outbound calls to the Czech Republic.
We are closely engaged with our third-party carriers as they work to resolve the issue. We'll continue to provide further updates within 6 hours. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
Jun 19, 2:51 PM
investigating
We are aware of issues that may be impacting some Vonage customers' calling Czech Republic destinations due to a third party interruption that is affecting multiple service providers. We’ll provide further updates within 2h 30 minutes. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
Jun 19, 12:08 PM
IR27373 - Problems with data transfer from Virtual Assistant to VCC
Started: Jun 16, 5:02 PM
monitoring
Vonage services continue to show signs of recovery following today's interruption in AI Studio Virtual Assistant. We'll continue to provide further updates here within 12 hours, and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/
Jun 16, 5:46 PM
investigating
We are aware of issues that may be affecting the transfer of Virtual Assistant data to VCC. We are working to resolve the issue as soon as possible. We’ll provide further updates within 2 hours. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
Jun 16, 5:02 PM
IR27368 - AI Studio issues
Started: Jun 12, 3:51 PM
monitoring
Vonage services continue to show signs of recovery following Thursday's interruption in AI Studio for new Salesforce integrations. We'll continue to provide further updates here within 24 hours, and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/
Jun 15, 5:30 PM
investigating
We continue to work to resolve the issue that may be impacting your AI Studio for new Salesforce integrations.
We apologize for the earlier incorrect resolution notice — our investigation has revealed the service has not been fully restored. Our engineering team is actively investigating the root cause.
We'll continue to provide further updates here within 24 hours.
Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
Jun 12, 3:51 PM
IR27368 - AI Studio issues
Started: Jun 9, 4:29 PM
monitoring
Vonage services have been fully restored following the AI Studio service interruption. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/
Jun 11, 5:39 PM
investigating
We continue to work to resolve the issue that may be impacting your AI Studio for new Salesforce integrations. We'll continue to provide further updates here within 24 hours. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
Jun 10, 7:08 PM
investigating
We continue to work to resolve the issue that may be impacting your AI Studio for new Salesforce integrations. We'll continue to provide further updates here within 24 hours. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
Jun 9, 8:16 PM
investigating
We are working to resolve the issue that may be impacting your AI Studio for new Salesforce integrations. We'll continue to provide further updates here within 2 hours. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
Jun 9, 6:13 PM
investigating
We are aware of issues that may be impacting your AI Studio. We are working to resolve the issue as soon as possible. We’ll provide further updates within 2h 30m. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
Jun 9, 4:29 PM
IR27366 - Real-time dashboards performance
Started: Jun 8, 10:58 PM
monitoring
Vonage services continue to show signs of recovery following recent interruption in Real Time Analytics Dashboards. We'll continue to provide further updates here within 2 hours and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/
Jun 9, 11:29 AM
monitoring
We have identified the problem affecting real-time dashboard performance. Data recovery is currently in progress, however this is expected to take some time to complete. Our next update will be provided in approximately 10 hours.
Jun 9, 12:00 AM
investigating
We are continuing to investigate this issue.
Jun 8, 11:11 PM
investigating
We are currently aware of an ongoing issue affecting the real-time dashboard performance. Our Incident Management team is investigating the issue with priority.
Jun 8, 10:58 PM
IR27361 - Inbound calls to specific Canadian numbers failing
Started: Jun 3, 5:20 PM
monitoring
Canadian inbound services continue to show signs of recovery following today's interruption. We'll continue to provide further updates here within 12 hours, and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/
Jun 3, 8:11 PM
identified
We continue to work with the Canadian numbers provider to resolve the issue. We'll continue to provide further updates here within 2 hours. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
Jun 3, 7:19 PM
identified
We are aware of issues that may be impacting some Vonage customers' inbound calls to their Canadian numbers due to a third-party outage that is affecting numbers from areas: Stoney Point (ON), Windsor(ON), Wheatley(ON), Chatham(ON), Tecumseh(ON), Kingsville(ON), and Leamington(ON). We are working closely with the numbers provider as they work to resolve the issue. We'll continue to provide further updates within 3 hours. Thank you for your patience and understanding.
If you have any questio...
Jun 3, 5:20 PM
IR27357 - Potential disconnection between a small subset of Salesforce orgs and VCC accounts
Started: Jun 1, 10:21 AM
identified
We have reverted the configuration change that caused some customer accounts to lose their connection to Salesforce and are proactively working with those affected customers to restore the connection.
Jun 1, 10:50 AM
investigating
We are aware of issues that may be impacting your Salesforce integrations. We are working to resolve the issue as soon as possible. We’ll provide further updates within 60 minutes. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/ .
Jun 1, 10:21 AM
May 2026
IR27352 - VCC – Salesforce Task Call Time Fields Displaying Incorrectly
Started: May 28, 3:32 PM
monitoring
We have resolved the issue that was impacting your Vonage Contact Center Salesforce integration, specifically Call Talk Time and Call Ring Time fields on Salesforce Tasks displaying as 0.
We are currently monitoring the service to ensure full stability has been restored and will provide a further update once this is confirmed.
Thank you for your patience and understanding.
If you have any questions, please contact https://www.vonage.com/support/
May 28, 3:59 PM
investigating
We are aware of issues that may be impacting your Vonage Contact Center Salesforce integration, specifically Call Talk Time and Call Ring Time fields on Salesforce Tasks displaying as 0.
We are working to resolve the issue as soon as possible.
We'll provide further updates within 1 hour.
Thank you for your patience and understanding.
If you have any questions, please contact https://www.vonage.com/support/
May 28, 3:32 PM
IR27345 - Problems with sending emails via AI Studio flows
Started: May 26, 8:08 AM
investigating
We are aware of issues that may be affecting email sending from your AI Studio Virtual Assistant in all regions. We are working to resolve the issue as soon as possible. We’ll provide further updates within 1h. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/.
May 26, 8:08 AM
IR27345 - Problems with PCIPal payment sessions in EMEA region
Started: May 22, 3:07 PM
monitoring
Vonage services continue to show signs of recovery following Friday's interruption in PCIPal payment sessions. We'll continue to provide further updates here within 48 hours, and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/
May 26, 11:28 AM
identified
We have identified the issue that may be impacting your PCIPal payment sessions and have implemented a workaround to mitigate the issue. We will continue to provide further updates within 72h and once full service is restored. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
May 22, 5:20 PM
investigating
We continue to work to resolve the issue impacting your PCIPal payment sessions in the EMEA region. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
May 22, 4:42 PM
investigating
We are working to resolve the issue that may be impacting your PCIPal payment sessions in the EMEA region. We'll continue to provide further updates here within 1h. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
May 22, 3:35 PM
investigating
We are aware of issues that may be impacting your PCIPal payment sessions in the EMEA region. We are working to resolve the issue as soon as possible. We’ll provide further updates within 30 min. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
May 22, 3:07 PM
IR27341 - WebRTC connectivity issues in NAM region
Started: May 19, 3:36 PM
monitoring
We have identified the issue that may be impacting WebRTC traffic in the NAM region and have applied initial mitigations. We will continue to provide further updates within 2h. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
May 19, 3:36 PM
IR27339 - Degraded performance for some VCC services in EMEA region
Started: May 19, 1:03 PM
monitoring
Vonage services continue to show signs of recovery following today's interruption in VCC User Admin and Insights dashboards services. We'll continue to provide further updates here within 24h and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/
May 19, 4:13 PM
investigating
We are still working to resolve the issue that may be impacting your VCC User Admin and Insights dashboards. We'll continue to provide further updates here within 2h. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
May 19, 2:06 PM
investigating
We are aware of issues that may be impacting VCC User Admin and Insights dashboards. We are working to resolve the issue as soon as possible. We’ll provide further updates within 1h. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
May 19, 1:03 PM
IR27330 - ContactPad recent calls not showing correctly - NAM
Started: May 6, 6:05 PM
identified
We have identified the issue that may be impacting your ContactPad recent interaction history and has applied initial mitigations. We will continue to provide further updates within the 2 hours and once full service is restored. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
May 6, 6:17 PM
investigating
We are aware of issues that may be impacting your ContactPad recent interaction history. We are working to resolve the issue as soon as possible. We’ll provide further updates within 2 hours. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
May 6, 6:05 PM
IR27324 - Delayed dashboards on EMEA
Started: May 1, 9:55 AM
monitoring
Vonage services continue to show signs of recovery following today's interruption in VCC Dashboards service We'll continue to provide further updates here within 2 hours and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/
May 1, 10:24 AM
investigating
We are aware of issues that may be impacting your VCC Dashboards. We are working to resolve the issue as soon as possible. We’ll provide further updates within 2 hours. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/ .
May 1, 9:55 AM
April 2026
IR27323 - Outbound calls not connecting to South African numbers
Started: Apr 30, 11:32 AM
identified
We have identified the issue that may be impacting outbound calls to South African numbers and has applied route adjustment in order to alleviate the issue. We are monitoring the traffic and also awaiting your testing results. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/.
Apr 30, 3:09 PM
investigating
We continue to work to resolve the issue that may be impacting outbound calls to South Africa. We'll continue to provide further updates here. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/.
Apr 30, 12:27 PM
investigating
We are aware of issues that may be impacting outbound calls to South African numbers using UK and Irish CLIDs. We are working to resolve the issue as soon as possible. We’ll provide further updates within an hour. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/].
Apr 30, 11:32 AM
IR27317 - Degraded experience on Agent Workspace in NAM region
Started: Apr 23, 12:37 PM
monitoring
Vonage services continue to show signs of recovery following today's interruption in Agent Workspace. We'll continue to provide further updates here within 6h and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/
Apr 23, 1:31 PM
investigating
We are aware of issues that may be impacting the Agent Workspace service. We are working to resolve the issue as soon as possible. We’ll provide further updates within 2 hours. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
Apr 23, 12:37 PM
IR27315 - Agent presence issues
Started: Apr 22, 11:24 AM
monitoring
We have identified the issue that may be impacting agent presence and has applied initial mitigations. We will continue to provide further updates within 1 hour and once full service is restored. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/.
Apr 22, 11:59 AM
investigating
We are aware of issues that may be impacting agent presence. We are working to resolve the issue as soon as possible. We’ll provide further updates within 1 hour. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
Apr 22, 11:24 AM
IR27311 - France to France calls not connecting intermittently
Started: Apr 15, 2:21 PM
monitoring
Vonage services continue to show signs of recovery following yesterday's interruption in voice traffic. We'll continue to provide further updates here within 24h and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/
Apr 16, 8:46 AM
identified
The incident management team continues to recover service.
Apr 15, 5:37 PM
identified
We have identified affected calls being a subset of calls to France where French mobile number is being used as passthrough. We are still working to restore the service.
Apr 15, 3:23 PM
identified
We have identified the problem affecting calling France. We are actively working to recover service.
Apr 15, 2:30 PM
investigating
We are aware of issues that may be impacting Vonage customers' making calls to France due to a third party interruption that is affecting multiple numbers.
Apr 15, 2:21 PM
IR27305 - Dynamic audio announcements failing
Started: Apr 14, 9:59 AM
monitoring
Vonage services continue to show signs of recovery following today's interruption related to dynamic audio announcements failing. We'll continue to provide further updates here within 2h 30 min and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/
Apr 14, 10:28 AM
investigating
We are aware of issues with dynamic audio announcements that may be impacting your calls. Our engineers are working to resolve the issue as soon as possible. We’ll provide further updates within 1h. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
Apr 14, 9:59 AM
IR27303 - Degraded performance for Intelligent Workspace in NAM region
Started: Apr 13, 7:19 PM
monitoring
Vonage services continue to show signs of recovery following today's interruption in Intelligent Workspace. We'll continue to provide further updates here within 1h - 4h and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/
Apr 13, 7:33 PM
investigating
We are aware of issues that may be impacting your Intelligent Workspace. Our engineers are working to resolve the issue as soon as possible. We’ll provide further updates within 1 hour. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
Apr 13, 7:19 PM
IR27300 - Degraded performance for Intelligent Workspace in EMEA region
Started: Apr 9, 1:11 PM
monitoring
Vonage services continue to show signs of recovery following today's interruption in Intelligent Workspace. We'll continue to provide further updates here within 24h hours, and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/
Apr 9, 4:53 PM
investigating
We are working to resolve the issue that may be impacting your Intelligent Workspace service. We'll continue to provide further updates here within 2h 30 min. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
Apr 9, 2:11 PM
investigating
We are aware of issues affecting your Intelligent Workspace. Our engineers are working to resolve the issue as soon as possible. We’ll provide further updates within 1h. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
Apr 9, 1:11 PM
IR27296 - Degraded performance for some VCC services in NAM region
Started: Apr 7, 5:16 PM
monitoring
Vonage services continue to show signs of recovery following today's interruption. We'll continue to provide further updates here within 2h 30 min and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/
Apr 7, 6:05 PM
investigating
We are aware of issues that may be impacting your VCC services, such as dashboards or the VCC admin portal. Our engineers are working to resolve the issue as soon as possible. We’ll provide further updates within 1 hour. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
Apr 7, 5:16 PM
IR27293 - WebRTC connectivity issues in APAC region
Started: Apr 1, 6:44 AM
identified
We are aware of issues that may be impacting your WebRTC service in APAC region. Our engineers are working to resolve the issue as soon as possible. We'll provide further updates within 2 h 30 m. Thank you for your patience and understanding.
If you have any questions, please contact https://www.vonage.com/support/
Apr 1, 6:44 AM
March 2026
IR27291 - User Admin API problems
Started: Mar 30, 9:58 AM
monitoring
We have identified the issue that may be impacting your User Admin API and have applied initial mitigations. The issue concerns User Admin API requests with the "handleMultipleInteractions" parameter. As a workaround, please do not use the "handleMultipleInteractions" parameter. We will provide further updates on 1st April once full service is restored. Thank you for your patience and understanding.
If you have any questions, please contact [api.support.vonage.com OR https://www.vonage.com/...
Mar 30, 12:57 PM
investigating
We are aware of issues with the VCC User Admin API in all regions. Our engineers are working to resolve the issue as soon as possible. We'll provide further updates within 2h 30 mins. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
Mar 30, 9:58 AM