IR27430 - System Maintenance failure responses from Salesforce
View the provider incident record →Current answer
Vonage Contact Centre (VCC) experienced a critical incident: IR27430 - System Maintenance failure responses from Salesforce. ServiceAlert observed recovery on Sep 16, 2026.
Official Vonage Contact Centre (VCC) status page Current Vonage Contact Centre (VCC) status
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Incident Lifecycle
Affected Components
Omnichannel Interactions
Omnichannel Interactions
Omnichannel Interactions
Omnichannel Interactions
Omnichannel Interactions
Omnichannel Interactions
Salesforce.com Integration
Salesforce.com Integration
Salesforce.com Integration
Salesforce.com Integration
Salesforce.com Integration
Salesforce.com Integration
Salesforce Voice (Service Cloud Voice)
Salesforce Voice (Service Cloud Voice)
Salesforce Voice (Service Cloud Voice)
Salesforce Voice (Service Cloud Voice)
Salesforce Voice (Service Cloud Voice)
Salesforce Voice (Service Cloud Voice)
Incident Timeline
Monitoring
Thank you for your patience following Salesforce reported outage earlier today which may have impacted your Vonage services.
Salesforce Service telemetry has remained healthy across customer-facing Hyperforce environments since 15:26 UTC and their review of recent customer reports has not identified any confirmed ongoing impact related to this incident.
The mitigation remains active, and we're applying additional preventive protections to related service paths while completing final validation.
If you have any questions, please contact https://www.vonage.com/support/
Salesforce Service telemetry has remained healthy across customer-facing Hyperforce environments since 15:26 UTC and their review of recent customer reports has not identified any confirmed ongoing impact related to this incident.
The mitigation remains active, and we're applying additional preventive protections to related service paths while completing final validation.
If you have any questions, please contact https://www.vonage.com/support/
Sep 16, 2026 at 6:26 PM UTC
Investigating
Following an outage reported by Salesforce, they are seeing signs of recovery and many customers are coming out of impact.
Salesforce continue to manually restart instances where the automated fix didn't fully resolve the issue.
Customers may continue to experience severe delays, intermittent errors, and inability to access some services.
We'll continue to provide further updates within 3 hours. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
Salesforce continue to manually restart instances where the automated fix didn't fully resolve the issue.
Customers may continue to experience severe delays, intermittent errors, and inability to access some services.
We'll continue to provide further updates within 3 hours. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
Sep 16, 2026 at 3:17 PM UTC
Investigating
Following an outage reported by Salesforce, they determined that the rollout didn't fully complete for a number of instances, and some customers may still be experiencing the original issue.
Salesforce is reapplying the fix now and some customers may need to clear cached data or restart their session for full recovery.
We'll continue to provide further updates within 3 hours. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
Salesforce is reapplying the fix now and some customers may need to clear cached data or restart their session for full recovery.
We'll continue to provide further updates within 3 hours. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
Sep 16, 2026 at 1:39 PM UTC
Investigating
Following an outage reported by Salesforce, we continue to monitor the impact on some Vonage services. We are closely engaged with the Salesforce team as they work to resolve the issue.
We'll continue to provide further updates within 3 hours. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
We'll continue to provide further updates within 3 hours. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
Sep 16, 2026 at 12:53 PM UTC
Investigating
Following an outage reported by Salesforce, we are monitoring the impact on Vonage services. We are working closely with the Salesforce team as they work to resolve the issue.
We'll continue to provide further updates within 3 hours. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
We'll continue to provide further updates within 3 hours. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
Sep 16, 2026 at 10:06 AM UTC
Investigating
We are aware of issues that may be impacting some Vonage customers' Salesforce integration due to a Salesforce outage that is affecting multiple regions. Salesforce incident tracking link: https://status.salesforce.com/incidents/20004433
We’ll provide further updates within 1 hour. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
We’ll provide further updates within 1 hour. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
Sep 16, 2026 at 9:00 AM UTC
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