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81.1%of 37 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
76.7%
30
7
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 2Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Incident History
September 2026
IR27442 - WebRTC connectivity problems in APAC region
Vonage services continue to show signs of recovery following today's interruption in WebRTC. We'll continue to provide further updates here within 4 hours and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/
investigating
We are aware of issues that may be impacting WebRTC calls in the APAC region. We are working to resolve the issue as soon as possible. We’ll provide further updates within 1 hour. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
Vonage services continue to show signs of recovery following today's interruption in WebRTC connectivity. We'll continue to provide further updates here within 4 hours and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/
investigating
We are aware of issues that may be impacting WebRTC traffic in EMEA region. We are working to resolve the issue as soon as possible. We’ll provide further updates within 1 hour. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
We have identified the issue that may be impacting AI Summaries in Agent Workspace generation in NAM region and has applied initial mitigations. We will continue to provide further updates within 6 hours and once full service is restored. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
investigating
We are aware of issues that may be impacting AI Summaries in Agent Workspace generation in NAM region. We are working to resolve the issue as soon as possible. We’ll provide further updates within 1 hour. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
IR27430 - System Maintenance failure responses from Salesforce
Thank you for your patience following Salesforce reported outage earlier today which may have impacted your Vonage services.
Salesforce Service telemetry has remained healthy across customer-facing Hyperforce environments since 15:26 UTC and their review of recent customer reports has not identified any confirmed ongoing impact related to this incident.
The mitigation remains active, and we're applying additional preventive protections to related service paths while completing final validation.
If you have any questions, please contact https://www.vonage.com/support/
investigating
Following an outage reported by Salesforce, they are seeing signs of recovery and many customers are coming out of impact.
Salesforce continue to manually restart instances where the automated fix didn't fully resolve the issue.
Customers may continue to experience severe delays, intermittent errors, and inability to access some services.
We'll continue to provide further updates within 3 hours. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
investigating
Following an outage reported by Salesforce, they determined that the rollout didn't fully complete for a number of instances, and some customers may still be experiencing the original issue.
Salesforce is reapplying the fix now and some customers may need to clear cached data or restart their session for full recovery.
We'll continue to provide further updates within 3 hours. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
investigating
Following an outage reported by Salesforce, we continue to monitor the impact on some Vonage services. We are closely engaged with the Salesforce team as they work to resolve the issue.
We'll continue to provide further updates within 3 hours. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
investigating
Following an outage reported by Salesforce, we are monitoring the impact on Vonage services. We are working closely with the Salesforce team as they work to resolve the issue.
We'll continue to provide further updates within 3 hours. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
investigating
We are aware of issues that may be impacting some Vonage customers' Salesforce integration due to a Salesforce outage that is affecting multiple regions. Salesforce incident tracking link: https://status.salesforce.com/incidents/20004433
We’ll provide further updates within 1 hour. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
Vonage services continue to show signs of recovery following today's interruption in WebRTC. We'll continue to provide further updates here within 2 hours and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/
investigating
The issue may be impacting WebRTC calls in all regions (update). We are working to resolve the issue as soon as possible.
We'll continue to provide further updates here within 2 hours. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
investigating
We continue to work to resolve the issue that may be impacting WebRTC calls in the EMEA region. We'll continue to provide further updates here within 2 hours. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
investigating
We are working to resolve the issue that may be impacting WebRTC calls in the EMEA region. We'll continue to provide further updates here within 2 hours. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
investigating
We are aware of issues that may be impacting WebRTC calls in the EMEA region. We are working to resolve the issue as soon as possible. We’ll provide further updates within 1 hour. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
IR27426 - Historical Analytics - problems with downloading reports
We are aware of issues that may be affecting report downloads in Historical Analytics in the APAC region. We are working to resolve the issue as soon as possible. We’ll provide further updates within 4 hours. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
IR27424 - Agent Workspace and Historical Analytics user interface problems
Vonage services continue to show signs of recovery following today's problems with Agent Workspace and Historical Analytics user interface behavior. We'll continue to provide further updates here within 6 hours and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/
investigating
We continue to work to resolve the issue that may be impacting Agent Workspace and Historical Analytics user interface behavior. We'll continue to provide further updates here within 2 hours. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
investigating
We are aware of issues that may be impacting Agent Workspace and Historical Analytics user interface behavior. We are working to resolve the issue as soon as possible. We’ll provide further updates within 1 hour. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
IR27423 - 2FA verification emails are not getting through
Vonage services continue to show signs of recovery following today's interruption in 2FA verification emails. We'll continue to provide further updates here within 6 hours and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/
identified
We continue to work to resolve the issue that may be impacting 2FA verification emails in the EMEA and NAM regions. We'll continue to provide further updates here within 6 hours. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
identified
We identified the issue and applied initial mitigation steps. We continue to work to resolve the issue that may be related to 2FA email problems. We'll continue to provide further updates here within 2 hours. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
investigating
We are aware of issues that may be impacting 2FA verification emails in the EMEA region. We are working to resolve the issue as soon as possible. We’ll provide further updates within 1 hour. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
Vonage services continue to show signs of recovery following today's interruption in Historical Analytics and Stats API. We'll continue to provide further updates here within 6 hours and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/
investigating
We are aware of issues that may be impacting your Historical Analytics: Scheduled Deliveries, Historical Analytics dashboards, and Stats API queries in the EMEA region. We are working to resolve the issue as soon as possible. We’ll provide further updates within 1 hour. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
Legacy Incident Archive
38 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
July 2026
IR27384 - Issues with DTMF tones when using WebRTC
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Vonage services continue to show signs of recovery following today's interruption in your WebRTC calls when entering DTMF tones. We'll continue to provide further updates here within 2h and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/
investigating
We are aware of issues that may be impacting your WebRTC calls when entering DTMF tones. We are working to resolve the issue as soon as possible. We’ll provide further updates within 2h 30m Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
IR27382 - problems with inbound calls to UK lines in EMEA region
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Thank you for your patience following our third party's reported outage earlier today, which may have impacted your inbound calls to UK lines in the EMEA region.
Our third party has identified the issue and applied initial mitigations and continues to report early signs of recovery across affected services. We remain engaged with them as recovery continues. We’ll provide further updates within 24 hours and once full service is restored. If you have any questions, please contact https://www...
investigating
We are aware of issues that may be impacting some of your inbound calls due to a third-party outage that is affecting UK lines in the EMEA region. We are working to resolve the issue as soon as possible. We’ll provide further updates within 1 hour. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
June 2026
IR27381 - Intelligent Workspace - problems with initiating digital interactions
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
Vonage services continue to show signs of recovery following today's interruption in Intelligent Workspace digital interactions creation in the EMEA and APAC regions. We'll continue to provide further updates here within 12 hours, and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/
investigating
We are aware of issues that may be impacting your Intelligent Workspace digital interactions creation. We are working to resolve the issue as soon as possible. We’ll provide further updates within 1 hour. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
IR27380 - Omnichannel connectivity problems
majorSource not attested
Last archived state: resolved
View archived record details
identified
Following a service interruption reported by our third party, we continue to monitor the impact to some Vonage services, which may have impacted your Omnichannel services.
Our third party has identified the issue and applied initial mitigations, and we remain closely engaged with them as they work to resolve the issue. We'll provide further updates within 8h and once full service is restored. Thank you for your patience and understanding. If you have any questions, please contact https://www...
identified
Following a service interruption reported by our third party, we continue to monitor the impact to some Vonage services, which may have impacted your Omnichannel services.
Our third party has identified the issue and applied initial mitigations, and we remain closely engaged with them as they work to resolve the issue. We'll provide further updates within 8h and once full service is restored. Thank you for your patience and understanding. If you have any questions, please contact https://www...
monitoring
Thank you for your patience following our third party's service interruption earlier today, which may have impacted your Omnichannel services.
Our third party has identified the issue and applied initial mitigations, and continues to report early signs of recovery across affected services. We remain engaged with them as recovery continues. We’ll provide further updates within 8h and once full service is restored. If you have any questions, please contact https://www.vonage.com/support/
investigating
We are aware of issues that may be impacting some Vonage customers' Omnichannel connection to a third-party outage that is affecting multiple regions. We are working to resolve the issue as soon as possible. We’ll provide further updates within 1 hour. If you have any questions, please contact https://www.vonage.com/support/
IR27376 - Issues with calls to Czech Republic destinations
minorSource not attested
Last archived state: resolved
View archived record details
investigating
Following a service interruption reported by the affected carriers, we continue to monitor the impact on some Vonage services, which may affect your inbound and outbound calls to the Czech Republic.
We are closely engaged with our third-party carriers as they work to resolve the issue. We'll continue to provide further updates within 6 hours. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
investigating
We are aware of issues that may be impacting some Vonage customers' calling Czech Republic destinations due to a third party interruption that is affecting multiple service providers. We’ll provide further updates within 2h 30 minutes. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
IR27373 - Problems with data transfer from Virtual Assistant to VCC
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
Vonage services continue to show signs of recovery following today's interruption in AI Studio Virtual Assistant. We'll continue to provide further updates here within 12 hours, and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/
investigating
We are aware of issues that may be affecting the transfer of Virtual Assistant data to VCC. We are working to resolve the issue as soon as possible. We’ll provide further updates within 2 hours. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
IR27368 - AI Studio issues
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Vonage services continue to show signs of recovery following Thursday's interruption in AI Studio for new Salesforce integrations. We'll continue to provide further updates here within 24 hours, and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/
investigating
We continue to work to resolve the issue that may be impacting your AI Studio for new Salesforce integrations.
We apologize for the earlier incorrect resolution notice — our investigation has revealed the service has not been fully restored. Our engineering team is actively investigating the root cause.
We'll continue to provide further updates here within 24 hours.
Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
IR27368 - AI Studio issues
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Vonage services have been fully restored following the AI Studio service interruption. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/
investigating
We continue to work to resolve the issue that may be impacting your AI Studio for new Salesforce integrations. We'll continue to provide further updates here within 24 hours. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
investigating
We continue to work to resolve the issue that may be impacting your AI Studio for new Salesforce integrations. We'll continue to provide further updates here within 24 hours. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
investigating
We are working to resolve the issue that may be impacting your AI Studio for new Salesforce integrations. We'll continue to provide further updates here within 2 hours. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
investigating
We are aware of issues that may be impacting your AI Studio. We are working to resolve the issue as soon as possible. We’ll provide further updates within 2h 30m. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
IR27366 - Real-time dashboards performance
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Vonage services continue to show signs of recovery following recent interruption in Real Time Analytics Dashboards. We'll continue to provide further updates here within 2 hours and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/
monitoring
We have identified the problem affecting real-time dashboard performance. Data recovery is currently in progress, however this is expected to take some time to complete. Our next update will be provided in approximately 10 hours.
investigating
We are continuing to investigate this issue.
investigating
We are currently aware of an ongoing issue affecting the real-time dashboard performance. Our Incident Management team is investigating the issue with priority.
IR27361 - Inbound calls to specific Canadian numbers failing
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
Canadian inbound services continue to show signs of recovery following today's interruption. We'll continue to provide further updates here within 12 hours, and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/
identified
We continue to work with the Canadian numbers provider to resolve the issue. We'll continue to provide further updates here within 2 hours. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
identified
We are aware of issues that may be impacting some Vonage customers' inbound calls to their Canadian numbers due to a third-party outage that is affecting numbers from areas: Stoney Point (ON), Windsor(ON), Wheatley(ON), Chatham(ON), Tecumseh(ON), Kingsville(ON), and Leamington(ON). We are working closely with the numbers provider as they work to resolve the issue. We'll continue to provide further updates within 3 hours. Thank you for your patience and understanding.
If you have any questio...
