IR27429 - WebRTC degraded performance
View the provider incident record →Current answer
Vonage Contact Centre (VCC) experienced a minor incident: IR27429 - WebRTC degraded performance. ServiceAlert observed recovery on Sep 16, 2026.
Official Vonage Contact Centre (VCC) status page Current Vonage Contact Centre (VCC) status
ServiceAlert observed status change:
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Incident Lifecycle
Affected Components
WebRTC
WebRTC
WebRTC
WebRTC
WebRTC
WebRTC
Incident Timeline
Monitoring
Vonage services continue to show signs of recovery following today's interruption in WebRTC. We'll continue to provide further updates here within 2 hours and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/
Sep 16, 2026 at 6:25 PM UTC
Investigating
The issue may be impacting WebRTC calls in all regions (update). We are working to resolve the issue as soon as possible.
We'll continue to provide further updates here within 2 hours. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
We'll continue to provide further updates here within 2 hours. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
Sep 16, 2026 at 12:50 PM UTC
Investigating
We continue to work to resolve the issue that may be impacting WebRTC calls in the EMEA region. We'll continue to provide further updates here within 2 hours. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
Sep 16, 2026 at 12:17 PM UTC
Investigating
We are working to resolve the issue that may be impacting WebRTC calls in the EMEA region. We'll continue to provide further updates here within 2 hours. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
Sep 16, 2026 at 9:41 AM UTC
Investigating
We are aware of issues that may be impacting WebRTC calls in the EMEA region. We are working to resolve the issue as soon as possible. We’ll provide further updates within 1 hour. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
Sep 16, 2026 at 8:37 AM UTC
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