IR27470 - Interactions not being delivered

We are continuing to monitor Vonage services following today's interruption in interaction deliveries to ensure it remains fully operational throughout peak usage.

We will provide further updates here within 5 hours, or sooner if there are any significant changes, including when normal operations have resumed.

Thank you for your patience and understanding. If you have any questions, please reach out to our support team at https://www.vonage.com/support/

Vonage services continue to show signs of recovery following today's interruption in interaction deliveries. We'll continue to provide further updates here within 3 hours and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

We have identified the issue that may be impacting your Vonage Contact Center (VCC) interactions in the London (LON) and Frankfurt (FRA) regions, and have applied initial mitigations. We will continue to provide further updates within 30 minutes and once full service is restored. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

We continue to work to resolve the issue that may be impacting your interactions not being delivered. We'll continue to provide further updates here within 30 minutes. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

We are working to resolve the issue that may be impacting your interactions not being delivered. We'll continue to provide further updates here within 60 minutes. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

We are aware of issues that may be impacting your interactions not being delivered. We are working to resolve the issue as soon as possible. We’ll provide further updates within 2h 30m. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/