IR27458 - WebRTC connectivity problems in NAM region
View the provider incident record →Current answer
Vonage Contact Centre (VCC) experienced a critical incident: IR27458 - WebRTC connectivity problems in NAM region. ServiceAlert observed recovery on Oct 20, 2026.
Official Vonage Contact Centre (VCC) status page Current Vonage Contact Centre (VCC) status
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Incident Lifecycle
Affected Components
WebRTC
WebRTC
Incident Timeline
Monitoring
Vonage services continue to show signs of recovery following today's interruption in WebRTC connectivity in the NAM region. We are actively engaged as we work toward a full resolution.
We will continue to provide further updates here within the next 24 hours, and again once the issue has been fully resolved. Thank you for your continued patience and understanding.
If you have any questions, please reach out to our support team at https://www.vonage.com/support/
We will continue to provide further updates here within the next 24 hours, and again once the issue has been fully resolved. Thank you for your continued patience and understanding.
If you have any questions, please reach out to our support team at https://www.vonage.com/support/
Oct 19, 2026 at 6:24 PM UTC
Monitoring
Vonage services continue to show signs of recovery following today's interruption in WebRTC connectivity in the NAM region. We'll continue to provide further updates here within 2h and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/
Oct 19, 2026 at 4:26 PM UTC
Investigating
We are aware of issues that may be impacting WebRTC services in the NAM region. We are working to resolve the issue as soon as possible. We’ll provide further updates within 1h. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
Oct 19, 2026 at 3:33 PM UTC
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