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10.1%of 69 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
7.7%
26
24
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Aug 17Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Incident History
November 2026
US Platform 1: Performance Degradation for UAI/CSAM/GAV/ETM (IM-12983)
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
Qualys Cloud Platform Operations is currently investigating an issue causing delays in processing UAI/CSAM/GAV/ETM data in the UI on US Platform 1. Some users may experience delays in data appearing in the UI.
Further updates will be shared as they become available.
Incident Reference: IM-12983
US Platform 3: Performance Degradation for UAI/CSAM/GAV/ETM (IM-12980)
UAI/CSAM/GAV modules are operational.
Qualys Operations is actively monitoring ETM data processing delays and working to ensure normal processing resumes as quickly as possible.
Further updates will be provided as progress is confirmed.
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
Qualys Cloud Platform Operations is currently investigating an issue causing delays in processing UAI/CSAM/GAV/ETM data in the UI on US Platform 3. Some users may experience delays in data appearing in the UI.
Further updates will be shared as they become available.
Incident Reference: IM-12980
US Platform 1: Delay in Data Reflection in UI (IM-12979)
Global AssetView (GAV) /CyberSecurity Asset Management (CSAM)Vulnerability Management (VM)
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
Qualys Cloud Platform Operations is currently investigating an issue on the Qualys US Platform 1 that is causing a lag. Users will notice that information takes longer than expected to become visible in VMDR and CSAM/GAV module.
Further updates will be shared as they become available.
The ticket reference for this incident is IM-12979.
US Platform 3: Delay in Data Reflection in UI (IM-12976)
A fix has been implemented and we are monitoring the results.
identified
We are continuing to work on a fix for this issue.
identified
We have identified the underlying cause of the issue and are working to implement a mitigation. We will continue to provide updates on our progress.
identified
The issue has been identified and a fix is being implemented.
investigating
Qualys Cloud Platform Operations is currently investigating an issue on the Qualys US Platform 3 that is causing an indexing delay. Users will notice that information takes longer than expected to become visible in AssetView, Policy Audit, VM Dashboard, Cloud Agent UI, CSAM/GAV, and Unified Dashboard.
Further updates will be shared as they become available.
The ticket reference for this incident is IM-12976.
Multiple Shared Platforms [US02, CA01, UK01, KSA01, EU01, EU03, and AU01]: Dashboard Recycle Bin Email Notification Issue (IM-12973)
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
Qualys Cloud Platform Operations is currently investigating an issue where some users may receive emails related to their dashboards with the subject “Inactive Dashboards Moved to the Recycle Bin.”
Further updates will be shared as they become available.
The ticket reference for this incident is IM-12973.
US Platform 1, US Platform 4 : Delay in Data Reflection in UI (IM-12970)
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
Qualys Cloud Platform Operations is currently investigating an issue on the US platform 1 and US platform 4 that is causing an indexing delay. Users will notice that information will take longer than expected time to be visible within AssetView, VM Dashboard, Cloud Agent UI, CSAM/GAV, ETM, and Unified Dashboard. Customers may also see a drop in agent count.
Further updates will be shared as they become available.
The ticket reference for this incident is IM-12970
US Platform 1: Delay in Data Reflection in UI [IM-12961]
We are continuing to monitor for any further issues.
monitoring
A fix has been implemented and we are monitoring the results.
identified
We have identified the underlying cause of the issue and are working to implement a mitigation. We will continue to provide updates on our progress.
investigating
Qualys Cloud Platform Operations is currently investigating an issue on the Qualys US Platform 1 that is causing an indexing delay. Users will notice that information takes longer than expected to become visible in AssetView, Policy Audit, VM Dashboard, Cloud Agent UI, CSAM/GAV, and Unified Dashboard. Further updates will be shared as they become available.
The ticket reference for this incident is IM-12961
US Platform 1: VM Scan Processing Delays (IM-12959)
Mitigation steps have been completed, and service functionality has been restored. We are currently monitoring the service to ensure stability and confirm that the issue has been fully resolved.
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
The Qualys Cloud Operations team is currently investigating an issue causing delays in processing the scans. This is affecting both cloud agent and scanner scans. Further details will be provided as they become available.
The ticket reference for this incident is IM-12959.
US Platform 2 & 3: Cloud Agents Delta Backlog (IM-12957)
Mitigation steps have been completed, and service functionality has been restored. We are currently monitoring the service to ensure stability and confirm that the issue has been fully resolved.
monitoring
We are continuing to monitor for any further issues.
monitoring
Qualys Cloud Platform Operations is currently investigating an issue causing a Cloud Agents Delta Backlog. Users will notice that the latest information related to the following modules: Cloud Agent, Vulnerability Management, Asset View, and Asset Inventory will take longer than expected.
Further updates will be shared as they become available.
Ticket reference for this activity is IM-12957.
October 2026
UK Platform 1: Delay in Scan Processing for Containers and Images [IM-12951]
A fix has been implemented and we are monitoring the results.
identified
We are continuing to work on a fix for this issue.
identified
We have identified the underlying cause of the issue and are working to implement a mitigation. We will continue to provide updates on our progress.
identified
The issue has been identified and a fix is being implemented.
investigating
Qualys Cloud Platform Operations is currently investigating an issue on UK Platform 1 where Container Security (CS) users may experience delays in scan processing for containers and images.
Further updates will be shared as they become available. Ticket Reference for this incident: IM-12951
Legacy Incident Archive
121 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
May 2026
EU Platform 2: Unable to load Appliances tab in VMDR [IM-12647]
minorSource not attested
Last archived state: resolved
View archived record details
identified
The issue has been identified and a fix is being implemented.
investigating
Qualys Cloud Platform Operations is currently investigating an issue where the Appliances tab in VMDR is not loading. Further updates will be shared as they become available.
The ticket reference for this incident is IM-12647.
EU Platform 2: Delay in VM Scan Processing [IM-12643]
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
Qualys Cloud Platform Operations is currently investigating an issue causing a delay in VM scan processing. Some users will notice a delay in the time it takes for data captured via VM scans to become available in the UI and Reports.
Further updates will be shared as they become available.
The ticket reference for this incident is IM-12643.
US Platform 2 : Delay in VM Scan Processing [IM-12642]
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
During our investigating it was concluded that the impact is only limited to delay in VM scan processing for US2 POD. Some users will notice a delay in the time it takes for data captured via VM scans to become available in the UI and Reports.
Further updates will be shared as they become available.
The ticket reference for this incident is IM-12642.
identified
The issue has been identified and a fix is being implemented.
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
Qualys Cloud Platform Operations is currently investigating an issue causing a delay in VM/PC scan processing. Some users will notice a delay in the time it takes for data captured via VM/PC scans to become available in the UI and Reports.
Further updates will be shared as they become available.
The ticket reference for this incident is IM-12642.
US Platform 4: Cloud/Connector Functionality Impacted (IM-12637)
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
Qualys Cloud Operations is currently investigating an issue on the US Platform 4 that is impacting Cloud Connector functionality, including creation or run and listing. Further updates will be shared as they become available.
The ticket reference for this incident is IM-12637.
UK Platform 1: Delay in loading File Integrity Monitoring (FIM) Portal Application [IM-12635]
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
Qualys Cloud Platform Operations is currently investigating an issue where the File Integrity Monitoring (FIM) modules on UK Platform 1 take a long time to load.
Further updates will be provided as they become available.
The ticket reference for this incident is IM-12635.
KSA Platform 1: Qualys UI Login and VM, PA scans are Impacted [IM-12630]
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and we are working on the fix.
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
KSA Platform 1 is currently experiencing an issue with logins as well as the Vulnerability Management and Policy Audit scans are impacted.
The Qualys Cloud Platform Operations team is actively investigating the login issue. Further updates will be shared as they become available.
The ticket reference for this incident is IM-12630.
EU Platforms 2: PA Agent Backlog (IM-12624)
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We are continuing to monitor for any further issues.
monitoring
Qualys Cloud Platform Operations has identified an issue causing PA agent backlogs on EU Platform 2.
Further updates will be shared as they become available.
Ticket reference for this activity: IM-12624
US Platform 2:The VM and PC both scans are moving into an errored state. (IM-12627)
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
Qualys Cloud Operations has observed that both VM and PC scans are moving into an error state. The team is currently investigating further.
Further updates will be provided as they become available. The ticket reference for this incident is IM-12627.
CA Platform 1: AWS Cloud/Connector Functionality Impacted (IM-12626)
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
Qualys Cloud Operations is currently investigating an issue on CA Platform 1 that is impacting AWS Connector functionality, including creation and listing. Further updates will be shared as they become available. The ticket reference for this incident is IM-12626.
US GOV Platform 1: Observing Issues with VM/PC Scans (IM-12625)
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
Qualys Cloud Operations is currently investigating an issue with VM/PC scans on US GOV Platform 1. Scans are not launching via UI or API against IP and Asset Tag targets. Further updates will be shared as they become available. The ticket reference for this incident is IM-12625.
