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Qualys Outage History

Daily provider-status observations and published incident history for Qualys.

Degraded performance

Qualys is reporting degraded performance. Verified . Official provider source.

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12.9% of 31 verified observed days had no reported provider issue

90-Day Trend

Jul 3Sep 30

Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.

Monthly Status Summary

Month Issue-free days Days Tracked Days with issues
September 2026 7.7% 26 24

This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.

Recorded Daily Status (Last 91 Days)

Jul 2 Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data

Incident History

September 2026
US Platform 3: Delay in data processing to the UI for Portal modules (IM-12887)
minor

View incident details and source

Started:

Global AssetView (GAV) /CyberSecurity Asset Management (CSAM) AssetView (AV) Cloud Agent (CA) Unified Dashboard (UD)
identified
We have identified the underlying cause of the issue and are working to implement a mitigation. We will continue to provide updates on our progress.
investigating
Qualys Cloud Platform Operations is currently investigating an issue on US Platform 3 that is causing an indexing delay. Users will notice that information will take longer than expected time to be visible within Global AssetView (GAV) /CyberSecurity Asset Management (CSAM), VM Dashboard, and Cloud Agent UI. Further updates will be shared as they become available. Ticket Reference for this incident: IM-12887.
US Platform 4: Delay in data processing to the UI for Portal modules [IM-12885]
minor

View incident details and source

Started:

Global AssetView (GAV) /CyberSecurity Asset Management (CSAM) AssetView (AV) Cloud Agent (CA) Unified Dashboard (UD)
investigating
We are continuing to investigate the issue and are working to identify the underlying cause. We will provide additional updates as more information becomes available.
investigating
Qualys Cloud Platform Operations is currently investigating an issue on US Platform 4 that is causing an indexing delay. Users will notice that information will take longer than expected time to be visible within Global AssetView (GAV) /CyberSecurity Asset Management (CSAM), VM Dashboard, and Cloud Agent UI. Further updates will be shared as they become available. Ticket Reference for this incident: IM-12885.
US Platform 1: UI logins failing( IM-12884)
critical Observed active window 3h 58m

View incident details and source

Started:

Global AssetView (GAV) /CyberSecurity Asset Management (CSAM) AssetView (AV) CertView (CERT) Cloud Agent (CA) Total Cloud Container Security (CS) Continuous Monitoring (CM) Endpoint Detection and Response (EDR) File Integrity Monitoring (FIM) Malware Detection (MD) Out-of-Band Configuration Assessment (OCA) Network Passive Sensor (PS) Patch Management (PM) PCI Compliance (PCI) Policy Audit (PA) Qualys Gateway Service (QGS) Security Assessment Questionnaire (SAQ) Security Configuration Assessment (SCA) VMDR Mobile Threat Protection (TP) Vulnerability Management (VM) Web Application Scanning (WAS) SaaS Detection and Response (SDR) Custom Assessment and Remediation (CAR) Unified Dashboard (UD) Connector Centralization Qualys Flow (QFLOW) VMDR OT Enterprise TruRisk Management (ETM) TotalAI
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
The Qualys Cloud Platform Operations team is currently investigating an issue affecting the Qualys Platform 1. As a result, customers may experience a login issue. Please note that there is no impact on scan processing or API functionality. As a temporary workaround, users can access their scans through the following URL: https://qualysguard.qualys.com/fo/scan/scanList.php. Further updates will be provided as they become available.
EU Platform 2: Users accessing VMDR module getting redirected to login page [IM-12883]
minor Observed active window 10h 22m

View incident details and source

Started:

Vulnerability Management (VM)
monitoring
A fix has been implemented and we are monitoring the results.
investigating
Qualys Cloud Platform Operations is currently investigating an issue that is causing users getting redirected to the login page when attempting to navigate to VMDR Module. Further updates will be shared as they become available.
US Platform 3: Delay in data processing to the UI and via API (IM-12872)
minor Observed active window 44h 45m

View incident details and source

Started:

Global AssetView (GAV) /CyberSecurity Asset Management (CSAM) AssetView (AV) Cloud Agent (CA) Unified Dashboard (UD)
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
Qualys Cloud Platform Operations is currently investigating an issue on the Qualys US Platform 3 that is causing a delay in processing the data to the UI. Users will notice that information takes longer than expected to become available in UI and via API for AssetView, Cloud Agent UI, CSAM/GAV, and Unified Dashboard. Further updates will be shared as they become available. The ticket reference for this incident is IM-12872.
AE Platform 1: Qualys UI Login issue with MFA enabled user [IM-12869]
minor Observed active window 15m

View incident details and source

Started:

Vulnerability Management (VM)
investigating
We are continuing to investigate this issue.
investigating
Incident Notification Qualys Cloud Platform Operations is actively investigating an issue causing login failures for users with MFA enabled. Impact: Users with MFA enabled may be unable to log in to the Qualys AE platform. Further updates will be provided as more information becomes available. Incident Reference: IM-12869
IN Platform 1: Qualys UI Login Impacted Intermittently [IM-12868]
minor Observed active window 16h 22m

View incident details and source

Started:

Global AssetView (GAV) /CyberSecurity Asset Management (CSAM) AssetView (AV) Cloud Agent (CA) CertView (CERT) Total Cloud Container Security (CS) Continuous Monitoring (CM) Endpoint Detection and Response (EDR) File Integrity Monitoring (FIM) Malware Detection (MD) Out-of-Band Configuration Assessment (OCA) Network Passive Sensor (PS) Patch Management (PM) PCI Compliance (PCI) Policy Audit (PA) Qualys Gateway Service (QGS) Security Assessment Questionnaire (SAQ) Security Configuration Assessment (SCA) VMDR Mobile Threat Protection (TP) Vulnerability Management (VM) Web Application Scanning (WAS) SaaS Detection and Response (SDR) Unified Dashboard (UD) Custom Assessment and Remediation (CAR) Connector Centralization Qualys Flow (QFLOW) VMDR OT Enterprise TruRisk Management (ETM) Total AI
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
Qualys Cloud Platform Operations is actively investigating an issue causing intermittent login failures and degraded performance for certain services. Some users may experience intermittent login issues, API failures, slower-than-normal response times, and scan processing delays. Further updates will be provided as additional information becomes available. The ticket reference for this incident is IM-12868.
Multiple Shared Platforms : Patch Deployment Failures for KB5123099 – FileHashValidationFailed Error (IM-12864)
minor Observed active window 53h 13m

View incident details and source

Started:

Patch Management (PM) Patch Management (PM) Patch Management (PM) Patch Management (PM) Patch Management (PM) Patch Management (PM) Patch Management (PM) Patch Management (PM) Patch Management (PM) Patch Management (PM) Patch Management (PM) Patch Management (PM) Patch Management (PM) Patch Management (PM)
monitoring
A fix has been implemented. Now that the correct hash has been validated, in order for this patch to install, users will need to redeploy the patch by performing one of the following: 1). Create new job with the patch included 2). Re-run of the previous job created 3). cloning the old job and execute If the Patch is cached, reset will be required as the cached patch will have the same download URL when the error was first observed and continue to fail install. Once the patch is redeployed, hash validation and patch install will be successful
identified
The issue has been identified and a fix is being implemented.
investigating
We are continuing to investigate this issue.
investigating
Qualys Cloud Platform Operations is currently investigating an issue affecting Patch deployment for KB5123099 across multiple platforms. This issue is resulting in patch deployment failures with the error FileHashValidationFailed. The team is actively investigating the issue, and we will share further updates as more information becomes available. Ticket reference: IM-12864
US Platform 1, US Platform 4, EU Platform 1, CA Platform 1: Container security Module is failing with HTTP 500 [IM-12857]
minor Observed active window 18h 56m

View incident details and source

Started:

Container Security (CS) Container Security (CS) Container Security (CS) Container Security (CS)
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
Qualys Cloud Platform Operations is currently investigating an issue impacting users who are unable to access the Container Security (CS) module. Affected users may encounter an HTTP 500 Error when accessing the Container Security (CS) Module. Further updates will be shared as they become available. The ticket reference for this incident is IM-12857.
US Platform 1, US Platform 2, US Platform 3, EU Platform 2: Whitelabel Error Page appears while accessing the Admin Module and the associated tabs in the Admin Module [IM-12852]
minor Observed active window 28h 44m

View incident details and source

Started:

Vulnerability Management (VM) Vulnerability Management (VM) Vulnerability Management (VM) Vulnerability Management (VM)
identified
The issue has been identified and our Engineering team is working on the fix.
investigating
Qualys Cloud Platform Operations is currently investigating an issue impacting users who are unable to access the Admin module. Affected users may encounter a "Whitelabel Error Page" when accessing the Admin Module and the associated tabs in the Admin Module. Further updates will be shared as they become available. The ticket reference for this incident is IM-12852.

Legacy Incident Archive

121 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.

March 2026
US Platform 2: Qualys API and UI Login Impacted [IM-12559]
critical Source not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
US Platform 2 is currently experiencing issues with the Qualys API and the UI login. The Qualys Cloud Platform Operations team is actively investigating the API and login issue. Further updates will be shared as they become available. The ticket reference for this incident is IM-12559.
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