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Qualys Outage History

Daily provider-status observations and published incident history for Qualys.

Degraded performance

Qualys is reporting degraded performance. Verified . Official provider source.

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10.1% of 69 verified observed days had no reported provider issue

90-Day Trend

Aug 18Nov 15

Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.

Monthly Status Summary

Month Issue-free days Days Tracked Days with issues
September 2026 7.7% 26 24

This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.

Recorded Daily Status (Last 91 Days)

Aug 17 Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data

Incident History

November 2026
US Platform 1: Performance Degradation for UAI/CSAM/GAV/ETM (IM-12983)
minor Observed active window 36h 6m

View incident details and source

Started:

Global AssetView (GAV) /CyberSecurity Asset Management (CSAM) AssetView (AV) Enterprise TruRisk Management (ETM)
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
Qualys Cloud Platform Operations is currently investigating an issue causing delays in processing UAI/CSAM/GAV/ETM data in the UI on US Platform 1. Some users may experience delays in data appearing in the UI. Further updates will be shared as they become available. Incident Reference: IM-12983
US Platform 3: Performance Degradation for UAI/CSAM/GAV/ETM (IM-12980)
minor

View incident details and source

Started:

Global AssetView (GAV) /CyberSecurity Asset Management (CSAM) AssetView (AV) Enterprise TruRisk Management (ETM)
monitoring
UAI/CSAM/GAV modules are operational. Qualys Operations is actively monitoring ETM data processing delays and working to ensure normal processing resumes as quickly as possible. Further updates will be provided as progress is confirmed.
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
Qualys Cloud Platform Operations is currently investigating an issue causing delays in processing UAI/CSAM/GAV/ETM data in the UI on US Platform 3. Some users may experience delays in data appearing in the UI. Further updates will be shared as they become available. Incident Reference: IM-12980
US Platform 1: Delay in Data Reflection in UI (IM-12979)
minor Observed active window 37h 41m

View incident details and source

Started:

Global AssetView (GAV) /CyberSecurity Asset Management (CSAM) Vulnerability Management (VM)
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
Qualys Cloud Platform Operations is currently investigating an issue on the Qualys US Platform 1 that is causing a lag. Users will notice that information takes longer than expected to become visible in VMDR and CSAM/GAV module. Further updates will be shared as they become available. The ticket reference for this incident is IM-12979.
US Platform 3: Delay in Data Reflection in UI (IM-12976)
minor

View incident details and source

Started:

Global AssetView (GAV) /CyberSecurity Asset Management (CSAM) AssetView (AV) Cloud Agent (CA) Policy Audit (PA) Vulnerability Management (VM) Unified Dashboard (UD)
monitoring
A fix has been implemented and we are monitoring the results.
identified
We are continuing to work on a fix for this issue.
identified
We have identified the underlying cause of the issue and are working to implement a mitigation. We will continue to provide updates on our progress.
identified
The issue has been identified and a fix is being implemented.
investigating
Qualys Cloud Platform Operations is currently investigating an issue on the Qualys US Platform 3 that is causing an indexing delay. Users will notice that information takes longer than expected to become visible in AssetView, Policy Audit, VM Dashboard, Cloud Agent UI, CSAM/GAV, and Unified Dashboard. Further updates will be shared as they become available. The ticket reference for this incident is IM-12976.
Multiple Shared Platforms [US02, CA01, UK01, KSA01, EU01, EU03, and AU01]: Dashboard Recycle Bin Email Notification Issue (IM-12973)
minor Observed active window 5h 39m

View incident details and source

Started:

Unified Dashboard (UD) Unified Dashboard (UD) Unified Dashboard (UD) Unified Dashboard (UD) Unified Dashboard (UD) Unified Dashboard (UD) Unified Dashboard (UD)
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
Qualys Cloud Platform Operations is currently investigating an issue where some users may receive emails related to their dashboards with the subject “Inactive Dashboards Moved to the Recycle Bin.” Further updates will be shared as they become available. The ticket reference for this incident is IM-12973.
US Platform 1, US Platform 4 : Delay in Data Reflection in UI (IM-12970)
minor Observed active window 53h 46m

View incident details and source

Started:

Global AssetView (GAV) /CyberSecurity Asset Management (CSAM) Global AssetView (GAV) /CyberSecurity Asset Management (CSAM) AssetView (AV) AssetView (AV) Cloud Agent (CA) Cloud Agent (CA) Total Cloud Total Cloud Vulnerability Management (VM) Vulnerability Management (VM) Unified Dashboard (UD) Unified Dashboard (UD) Enterprise TruRisk Management (ETM) Enterprise TruRisk Management (ETM)
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
Qualys Cloud Platform Operations is currently investigating an issue on the US platform 1 and US platform 4 that is causing an indexing delay. Users will notice that information will take longer than expected time to be visible within AssetView, VM Dashboard, Cloud Agent UI, CSAM/GAV, ETM, and Unified Dashboard. Customers may also see a drop in agent count. Further updates will be shared as they become available. The ticket reference for this incident is IM-12970
US Platform 1: Delay in Data Reflection in UI [IM-12961]
minor Observed active window 63h 59m

View incident details and source

Started:

Global AssetView (GAV) /CyberSecurity Asset Management (CSAM) AssetView (AV) Cloud Agent (CA) Policy Audit (PA) Unified Dashboard (UD)
monitoring
We are continuing to monitor for any further issues.
monitoring
A fix has been implemented and we are monitoring the results.
identified
We have identified the underlying cause of the issue and are working to implement a mitigation. We will continue to provide updates on our progress.
investigating
Qualys Cloud Platform Operations is currently investigating an issue on the Qualys US Platform 1 that is causing an indexing delay. Users will notice that information takes longer than expected to become visible in AssetView, Policy Audit, VM Dashboard, Cloud Agent UI, CSAM/GAV, and Unified Dashboard. Further updates will be shared as they become available. The ticket reference for this incident is IM-12961
US Platform 1: VM Scan Processing Delays (IM-12959)
minor Observed active window 52h 58m

View incident details and source

Started:

Cloud Agent (CA) Vulnerability Management (VM)
monitoring
Mitigation steps have been completed, and service functionality has been restored. We are currently monitoring the service to ensure stability and confirm that the issue has been fully resolved.
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
The Qualys Cloud Operations team is currently investigating an issue causing delays in processing the scans. This is affecting both cloud agent and scanner scans. Further details will be provided as they become available. The ticket reference for this incident is IM-12959.
US Platform 2 & 3: Cloud Agents Delta Backlog (IM-12957)
minor Observed active window 80h 48m

View incident details and source

Started:

AssetView (AV) AssetView (AV) Cloud Agent (CA) Cloud Agent (CA) Vulnerability Management (VM) Vulnerability Management (VM)
monitoring
Mitigation steps have been completed, and service functionality has been restored. We are currently monitoring the service to ensure stability and confirm that the issue has been fully resolved.
monitoring
We are continuing to monitor for any further issues.
monitoring
Qualys Cloud Platform Operations is currently investigating an issue causing a Cloud Agents Delta Backlog. Users will notice that the latest information related to the following modules: Cloud Agent, Vulnerability Management, Asset View, and Asset Inventory will take longer than expected. Further updates will be shared as they become available. Ticket reference for this activity is IM-12957.
October 2026
UK Platform 1: Delay in Scan Processing for Containers and Images [IM-12951]
minor Observed active window 142h 19m

View incident details and source

Started:

Container Security (CS)
monitoring
A fix has been implemented and we are monitoring the results.
identified
We are continuing to work on a fix for this issue.
identified
We have identified the underlying cause of the issue and are working to implement a mitigation. We will continue to provide updates on our progress.
identified
The issue has been identified and a fix is being implemented.
investigating
Qualys Cloud Platform Operations is currently investigating an issue on UK Platform 1 where Container Security (CS) users may experience delays in scan processing for containers and images. Further updates will be shared as they become available. Ticket Reference for this incident: IM-12951

Legacy Incident Archive

121 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.

March 2026
US Platform 2: Qualys API and UI Login Impacted [IM-12559]
critical Source not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
US Platform 2 is currently experiencing issues with the Qualys API and the UI login. The Qualys Cloud Platform Operations team is actively investigating the API and login issue. Further updates will be shared as they become available. The ticket reference for this incident is IM-12559.
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