Current answer
Qualys experienced a minor incident: US Platform 2 & 3: Cloud Agents Delta Backlog (IM-12957). ServiceAlert observed recovery on Nov 6, 2026.
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Incident Lifecycle
Affected Components
AssetView (AV)
AssetView (AV)
Cloud Agent (CA)
Cloud Agent (CA)
Vulnerability Management (VM)
Vulnerability Management (VM)
Incident Timeline
Monitoring
Mitigation steps have been completed, and service functionality has been restored. We are currently monitoring the service to ensure stability and confirm that the issue has been fully resolved.
Nov 4, 2026 at 10:57 PM UTC
Monitoring
We are continuing to monitor for any further issues.
Nov 4, 2026 at 12:54 AM UTC
Monitoring
Qualys Cloud Platform Operations is currently investigating an issue causing a Cloud Agents Delta Backlog. Users will notice that the latest information related to the following modules: Cloud Agent, Vulnerability Management, Asset View, and Asset Inventory will take longer than expected.
Further updates will be shared as they become available.
Ticket reference for this activity is IM-12957.
Further updates will be shared as they become available.
Ticket reference for this activity is IM-12957.
Nov 3, 2026 at 1:46 PM UTC
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