US Platform 3: Performance Degradation for UAI/CSAM/GAV/ETM (IM-12980)
View the provider incident record →Current answer
Qualys experienced a minor incident: US Platform 3: Performance Degradation for UAI/CSAM/GAV/ETM (IM-12980). The provider currently marks this incident Monitoring.
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Incident Lifecycle
Affected Components
Global AssetView (GAV) /CyberSecurity Asset Management (CSAM)
AssetView (AV)
Enterprise TruRisk Management (ETM)
Incident Timeline
Monitoring
UAI/CSAM/GAV modules are operational.
Qualys Operations is actively monitoring ETM data processing delays and working to ensure normal processing resumes as quickly as possible.
Further updates will be provided as progress is confirmed.
Qualys Operations is actively monitoring ETM data processing delays and working to ensure normal processing resumes as quickly as possible.
Further updates will be provided as progress is confirmed.
Nov 13, 2026 at 5:56 PM UTC
Monitoring
A fix has been implemented and we are monitoring the results.
Nov 13, 2026 at 10:33 AM UTC
Identified
The issue has been identified and a fix is being implemented.
Nov 12, 2026 at 10:23 PM UTC
Investigating
Qualys Cloud Platform Operations is currently investigating an issue causing delays in processing UAI/CSAM/GAV/ETM data in the UI on US Platform 3. Some users may experience delays in data appearing in the UI.
Further updates will be shared as they become available.
Incident Reference: IM-12980
Further updates will be shared as they become available.
Incident Reference: IM-12980
Nov 12, 2026 at 6:37 AM UTC
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