Current answer
Qualys experienced a minor incident: US Platform 1: Delay in Data Reflection in UI (IM-12979). ServiceAlert observed recovery on Nov 13, 2026.
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Incident Lifecycle
Affected Components
Global AssetView (GAV) /CyberSecurity Asset Management (CSAM)
Vulnerability Management (VM)
Incident Timeline
Monitoring
A fix has been implemented and we are monitoring the results.
Nov 12, 2026 at 6:44 PM UTC
Identified
The issue has been identified and a fix is being implemented.
Nov 11, 2026 at 11:47 PM UTC
Investigating
Qualys Cloud Platform Operations is currently investigating an issue on the Qualys US Platform 1 that is causing a lag. Users will notice that information takes longer than expected to become visible in VMDR and CSAM/GAV module.
Further updates will be shared as they become available.
The ticket reference for this incident is IM-12979.
Further updates will be shared as they become available.
The ticket reference for this incident is IM-12979.
Nov 11, 2026 at 9:08 PM UTC
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