Current answer
Qualys experienced a minor incident: US Platform 1: Delay in Data Reflection in UI [IM-12961]. ServiceAlert observed recovery on Nov 7, 2026.
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Incident Lifecycle
Affected Components
Global AssetView (GAV) /CyberSecurity Asset Management (CSAM)
AssetView (AV)
Cloud Agent (CA)
Policy Audit (PA)
Unified Dashboard (UD)
Incident Timeline
Monitoring
We are continuing to monitor for any further issues.
Nov 7, 2026 at 9:39 AM UTC
Monitoring
A fix has been implemented and we are monitoring the results.
Nov 5, 2026 at 8:13 AM UTC
Identified
We have identified the underlying cause of the issue and are working to implement a mitigation. We will continue to provide updates on our progress.
Nov 4, 2026 at 10:56 PM UTC
Investigating
Qualys Cloud Platform Operations is currently investigating an issue on the Qualys US Platform 1 that is causing an indexing delay. Users will notice that information takes longer than expected to become visible in AssetView, Policy Audit, VM Dashboard, Cloud Agent UI, CSAM/GAV, and Unified Dashboard. Further updates will be shared as they become available.
The ticket reference for this incident is IM-12961
The ticket reference for this incident is IM-12961
Nov 4, 2026 at 6:10 PM UTC
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