Current answer
Qualys experienced a minor incident: US Platform 1: VM Scan Processing Delays (IM-12959). ServiceAlert observed recovery on Nov 6, 2026.
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Incident Lifecycle
Affected Components
Cloud Agent (CA)
Vulnerability Management (VM)
Incident Timeline
Monitoring
Mitigation steps have been completed, and service functionality has been restored. We are currently monitoring the service to ensure stability and confirm that the issue has been fully resolved.
Nov 4, 2026 at 10:56 PM UTC
Monitoring
A fix has been implemented and we are monitoring the results.
Nov 4, 2026 at 4:28 PM UTC
Identified
The issue has been identified and a fix is being implemented.
Nov 3, 2026 at 11:59 PM UTC
Investigating
The Qualys Cloud Operations team is currently investigating an issue causing delays in processing the scans. This is affecting both cloud agent and scanner scans. Further details will be provided as they become available.
The ticket reference for this incident is IM-12959.
The ticket reference for this incident is IM-12959.
Nov 3, 2026 at 7:51 PM UTC
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