Qualys Outage History
Uptime record, past incidents, and downtime history for Qualys.
Checking current status...
90-Day Trend
Monthly Uptime
| Month | Uptime | Days Tracked | Days with Issues |
|---|---|---|---|
| June 2026 | 7.4% | 27 | 25 |
| May 2026 | 0% | 31 | 31 |
| April 2026 | 0% | 30 | 30 |
| March 2026 | 33.3% | 3 | 2 |
Uptime is calculated from daily worst-status snapshots. A day with any non-operational status counts as a day with issues.
Daily Status (Last 91 Days)
Mar 29
Today
Operational
Degraded
Partial Outage
Major Outage
Maintenance
No Data
Incident History
June 2026
US Platform 1: Lag observed on Cloud Agent scan processing service [IM-12704]
Started: Jun 24, 4:40 AM
monitoring
A fix has been implemented and we are monitoring the results.
Jun 25, 9:07 PM
investigating
Qualys Cloud Platform Operations is currently investigating an issue on the Qualys US Platform 1 causing a Cloud Agents scan processing backlog. Users will notice that the latest information related to the following modules: Cloud Agent, Vulnerability Management, Policy Audit, Asset View, and Asset Inventory will take longer than expected. Further updates will be shared as they become available.
Jun 24, 4:40 AM
US Platform 2: Container Security (CS) users may experience delays in container and image scan processing, as well as delayed sensor provisioning and status updates.(IM-12726)
Started: Jun 23, 10:23 PM
identified
Qualys Cloud Platform Operations has identified the issue and is currently working on a fix. All recent scans of containers and images are functioning as expected, and the latest data is now accessible. Further updates will be shared as they become available.
Jun 25, 8:36 PM
investigating
We are continuing to investigate this issue.
Jun 24, 7:37 PM
investigating
We are continuing to investigate this issue.
Jun 24, 7:28 PM
investigating
We are continuing to investigate this issue.
Jun 24, 7:20 PM
investigating
We are continuing to investigate this issue.
Jun 24, 1:25 PM
investigating
Qualys Cloud Platform Operations is currently investigating an issue impacting US Platform 2, which is causing delays in Container Security. As a result, some users may experience slower processing times for container scans and images. We will provide updates as more information becomes available.
For reference, the incident ticket number is IM-12726.
Jun 23, 10:23 PM
US Platform 1: Container Security (CS) Users may experience a delay in scan processing or possible failures during scans for containers and images [IM-12725]
Started: Jun 23, 1:43 PM
monitoring
A fix has been implemented and we are monitoring the results.
Jun 25, 3:53 AM
identified
The issue has been identified and a fix is being implemented.
Jun 23, 10:54 PM
investigating
Impact: Container Security (CS) Users may experience delays in scan processing or failures during scans of containers and images through General Sensor. The Qualys Cloud Platform Operations team is actively investigating the issue on the US Platform 1.
Further updates will be shared as they become available. The ticket reference for this Incident is IM-12725
Jun 23, 1:43 PM
US Platform 1: UI is intermittently inaccessible (IM-12724)
Started: Jun 23, 5:22 AM
monitoring
A fix has been implemented and we are monitoring the results.
Jun 23, 5:43 AM
investigating
We are continuing to investigate this issue.
Jun 23, 5:37 AM
investigating
Qualys Cloud Platform Operations is currently investigating an issue affecting the US Platform 1 VMUI, which is causing continuous inaccessibility for users. VM scan and API services remain operational and are not impacted. Further updates will be shared as they become available.
Ticket reference for this activity: IM-12724
Jun 23, 5:22 AM
US Platform 2: Delay in VM Scan Processing [IM-12716]
Started: Jun 18, 11:52 PM
monitoring
A fix has been implemented and we are monitoring the results.
Jun 19, 3:01 AM
investigating
Qualys Cloud Platform Operations is currently investigating an issue causing a delay in VM scan processing in the US Platform 2. Some users will notice a delay in the time it takes for data captured via VM scans to become available in the UI and Reports.
Further updates will be shared as they become available.
The ticket reference for this incident is IM-12716.
Jun 18, 11:52 PM
US Platform 2: Qualys UI Login Issues
Started: Jun 18, 6:27 AM
monitoring
A fix has been implemented and we are monitoring the results.
Jun 18, 8:28 AM
investigating
US Platform 2 – Login Issues
We are currently investigating an issue affecting user logins on US Platform 2
The Qualys Cloud Platform Operations team is actively working to identify the root cause and restore normal service as quickly as possible.
Further updates will be provided as they become available.
Incident Reference - IM-12713
Jun 18, 6:27 AM
EU Platform 1: Degraded Performance Observed for Multiple Modules [IM-12710]
Started: Jun 16, 6:18 AM
monitoring
A fix has been implemented and we are monitoring the results.
Jun 16, 6:51 AM
identified
The issue has been identified and a fix is being implemented.
Jun 16, 6:31 AM
investigating
Qualys Cloud Platform Operations is currently investigating an issue on the Qualys EU Platform 1 affecting multiple modules as follows.
- Connectors stuck in “Synchronizing”
- WAS job stuck in Running
- Newly created users may not be synchronized at this time
Further updates will be shared as they become available.
Jun 16, 6:18 AM
US Platform 1: High Lag observed on Cloud Agent scan processing service [IM-12704]
Started: Jun 11, 9:00 PM
monitoring
We are continuing to monitor for any further issues.
Jun 12, 6:19 PM
monitoring
We are continuing to monitor for any further issues.
Jun 12, 5:29 AM
monitoring
A fix has been implemented and we are monitoring the results.
Jun 12, 5:29 AM
identified
Qualys Cloud Platform Operations is currently investigating an issue on the Qualys US Platform 1 causing a Cloud Agents scan processing backlog. Users will notice that the latest information related to the following modules: Cloud Agent, Vulnerability Management, Policy Audit, Asset View, and Asset Inventory will take longer than expected. Further updates will be shared as they become available.
Jun 11, 9:00 PM
US Platform 2: High Lag observed on scan processing service that has impacted scans [IM-12703]
Started: Jun 11, 10:57 AM
monitoring
A fix has been implemented and we are monitoring the results.
Jun 12, 2:28 PM
investigating
We are currently investigating this issue.
Jun 12, 8:28 AM
identified
The issue has been identified and a fix is being implemented.
Jun 11, 12:27 PM
investigating
Qualys Cloud Platform Operations Team is currently investigating an issue on the US Platform 2, causing a High Lag on the scan processing service. Further updates will be shared as they become available
The ticket reference for this incident is IM-12703.
Jun 11, 10:57 AM
US Platform 1: High Lag observed on scan processing service that has impacted scans [IM-12699]
Started: Jun 10, 12:40 PM
monitoring
A fix has been implemented and we are monitoring the results.
Jun 10, 9:04 PM
identified
The issue has been identified and a fix is being implemented.
Jun 10, 4:33 PM
investigating
Qualys Cloud Platform Operations Team is currently investigating an issue on US Platform 1 causing a High Lag on Scan processing service. Further updates will be shared as they become available.
Jun 10, 12:40 PM
EU Platform 2 : UI login, api and scan issue (IM-12694)
Started: Jun 8, 3:48 PM
monitoring
A fix has been implemented and we are monitoring the results.
Jun 8, 4:23 PM
identified
The issue has been identified and a fix is being implemented.
Jun 8, 4:07 PM
investigating
EU Platform 2 is currently experiencing service interruptions. UI login, API access, and scans are impacted.
The Qualys Operations team is investigating the issue.
Jun 8, 3:48 PM
US Platform 1: Container Security (CS) users may experience a delay in scan processing for containers via API/UI (IM-12689)
Started: Jun 5, 10:39 AM
monitoring
A fix has been implemented and we are monitoring the results.
Jun 6, 12:37 AM
investigating
Qualys Cloud Platform Operations is currently investigating an issue where Container Security (CS) Users may experience a delay in scan processing for containers and images via the API/UI. The customer may not be able to view details of images scanned with the sensor and Q-Scanner.
Further details will be provided as they become available.
The ticket reference for this incident is IM-12689
Jun 5, 10:39 AM
US Platform 2 : UI/API is inaccessible (IM-12688)
Started: Jun 4, 1:15 PM
monitoring
A fix has been implemented and we are monitoring the results.
Jun 4, 2:34 PM
investigating
Qualys Cloud Platform Operations is currently investigating an issue causing the US Platform 2 UI/API to be inaccessible.
Impacted - Scans, Reports and APIs.
Further updates will be shared as they become available.
Jun 4, 1:15 PM
EU Platform 1: Slow performance observed for WAS and CSAM API (IM-12687)
Started: Jun 4, 10:33 AM
monitoring
A fix has been implemented and we are monitoring the results.
Jun 12, 6:27 PM
identified
The issue has been identified and a fix is being implemented.
Jun 9, 1:17 AM
monitoring
A fix has been implemented and we are monitoring the results.
Jun 8, 11:02 PM
investigating
We are continuing to investigate this issue.
Jun 5, 11:39 AM
investigating
Qualys Cloud Operations has identified the issue causing degraded performance in the WAS and CSAM APIs. Some users may experience intermittent errors. The team is currently working on a fix.
Further updates will be provided as they become available. The ticket reference for this incident is IM-12687.
Jun 4, 10:33 AM
EU Platform 2 : UI is Inaccessible for multiple modules (IM-12682).
Started: Jun 1, 7:03 AM
monitoring
A fix has been implemented and we are monitoring the results.
Jun 1, 1:10 PM
identified
The issue has been identified and a fix is being implemented.
Jun 1, 11:28 AM
investigating
We are continuing to investigate this issue.
Jun 1, 8:00 AM
investigating
We are continuing to investigate this issue.
Jun 1, 7:56 AM
investigating
We are continuing to investigate this issue.
Jun 1, 7:33 AM
investigating
Qualys Cloud Platform Operations is currently investigating an issue causing the EU Platform 2 UI to become unavailable for multiple modules and services. Further updates will be shared as they become available.
Ticket reference for this activity: IM-12682
Jun 1, 7:03 AM
May 2026
EU Platform 03: Slowness during Login (IM-12681)
Started: May 31, 12:22 PM
monitoring
A fix has been implemented and we are monitoring the results.
May 31, 9:16 PM
investigating
We are continuing to investigate this issue.
May 31, 12:23 PM
investigating
The Qualys Cloud Platform Operations team is currently investigating an issue affecting the Qualys EU Platform 3. As a result, customers may experience slow performance when logging into Qualysguard FO, and the VMDR dashboard may take longer to load.
May 31, 12:22 PM
US Platform 3 : Slowness observed in the WAS/TAS module [IM-12680]
Started: May 29, 9:02 PM
monitoring
A fix has been implemented and we are monitoring the results.
May 30, 12:45 AM
investigating
Qualys Cloud Platform Operations is currently investigating an issue causing slowness in the WAS/TAS module on the US platform 03.
Further updates will be shared as they become available.
The ticket reference for this incident is IM-12680.
May 29, 9:02 PM
Multiple Shared Platforms: Agent Re-provision Via Purge Rule Issue (IM-12674)
Started: May 27, 2:29 PM
monitoring
A fix has been implemented and we are monitoring the results.
May 27, 4:33 PM
investigating
Qualys Cloud Operations has identified an issue with our agent re-provision feature within our purge rules that is impacting the provisioning of agents post deletion. A fix is currently being worked on. Further details will be shared as they become available. The ticket reference for this incident is IM-12674
May 27, 2:29 PM
US Platform 3 : Connectors are stuck in Synchronizing state [IM-12673]
Started: May 27, 3:20 AM
monitoring
A fix has been implemented and we are monitoring the results.
May 27, 9:12 PM
identified
The issue has been identified and a fix is being implemented.
May 27, 2:32 PM
investigating
Qualys Cloud Platform Operations is investigating an issue for the connectors stuck in synchronizing state.
Further updates will be shared as they become available.
Ticket reference for this incident: IM-12673.
May 27, 3:20 AM
US Platforms 2 and 3: WAS Scans Not Progressing (IM-12671)
Started: May 26, 4:03 PM
monitoring
A fix has been implemented and we are monitoring the results.
May 27, 11:12 AM
investigating
Qualys Cloud Operations is currently investigating an issue on US Platforms 2 and 3 causing WAS Scans to not progress. Further updates will be shared as they become available. The ticket reference for this incident is IM-12671
May 26, 4:03 PM
US GOV Platform 1: Qualys UI Login Issue [IM-12670]
Started: May 25, 12:39 PM
monitoring
A fix has been implemented and we are monitoring the results.
May 25, 11:12 PM
investigating
We are continuing to investigate this issue.
May 25, 4:26 PM
investigating
Qualys Cloud Operations is currently investigating an issue affecting user login to US GOV Platform 1. We will provide further updates as they become available. For reference, the ticket number for this incident is IM-12670.
May 25, 12:39 PM
IN Platform 1: Qualys UI Login Issue [IM-12668]
Started: May 23, 1:25 AM
monitoring
A fix has been implemented and we are monitoring the results.
May 23, 3:09 PM
investigating
Qualys Cloud Operations is currently investigating an issue affecting user login to IN Platform 1. As a temporary workaround, users can log in using the following link: [https://qualysguard.qg1.apps.qualys.in/portal-front].
QWEB modules (Vulnerability Management (VM) and Policy Audit (PA)) are not loading at this time. However, other features, such as API scans, reports, and other modules, are functioning normally.
We will provide further updates as they become available. For reference, the ...
May 23, 1:25 AM
US Platform 1: WAS Scan Failures (IM-12667)
Started: May 21, 2:44 PM
monitoring
A fix has been implemented and we are monitoring the results.
May 21, 5:05 PM
investigating
Qualys Cloud Operations is currently investigating an issue causing WAS scans to fail to launch due to scanner unavailability. Further updates will be shared as they become available. The ticket reference for this incident is IM-12667
May 21, 2:44 PM
EU Platform 2: Delay in VM Scan Processing [IM-12659]
Started: May 20, 12:46 PM
monitoring
A fix has been implemented and we are monitoring the results.
May 25, 1:35 PM
identified
The issue has been identified and a fix is being implemented.
May 23, 3:17 PM
investigating
We are continuing to investigate this issue to understand the delays in Scanner and Cloud Agent VM scan processing.
May 21, 5:01 PM
investigating
Qualys Cloud Platform Operations is currently investigating an issue causing a delay in VM scan processing. Some users will notice a delay in the time it takes for data captured via VM scans to become available in the UI and Reports.
Further updates will be shared as they become available.
The ticket reference for this incident is IM-12659.
May 20, 12:46 PM
EU Platform 2: PC Scan Processing Degradation (IM-12624)
Started: May 19, 10:24 PM
monitoring
A fix has been implemented and we are monitoring the results.
May 28, 7:17 PM
identified
The issue has been identified and a fix is being implemented.
May 23, 3:07 PM
investigating
We are continuing to investigate this issue.
May 21, 5:00 PM
investigating
Qualys Cloud Platform Operations is currently investigating an issue causing degradation in PC scan processing on Qualys EU Platform 2. Users may expect a delay in the PC data availability on the UI.
Further updates will be shared as they become available.
Ticket reference for this incident: IM-12624.
May 19, 10:24 PM
US Platform 1: Slowness Loading PA UI (IM-12655)
Started: May 18, 2:01 PM
monitoring
A fix has been implemented and we are monitoring the results.
May 18, 3:18 PM
investigating
The Qualys Cloud Platform Operations team is currently investigating an issue affecting the Qualys US Platform 1. As a result, customers may experience slow performance when logging into PA Module may take longer to load.
Further updates will be provided as they become available. The ticket reference for this incident is IM-12655.
May 18, 2:01 PM
AE Platform 1: Slowness Loading VMDR UI (IM-12654)
Started: May 18, 10:23 AM
monitoring
A fix has been implemented and we are monitoring the results.
May 18, 10:43 AM
investigating
The Qualys Cloud Platform Operations team is currently investigating an issue affecting the Qualys AE Platform 1. As a result, customers may experience slow performance when logging into Qualysguard FO, and the VMDR dashboard may take longer to load. Please note that there is no impact on scan processing or API functionality.
Further updates will be provided as they become available. The ticket reference for this incident is IM-12654.
May 18, 10:23 AM
EU Platform 3: VM and PC Scheduled scans are not getting triggered (IM-12653)
Started: May 17, 8:37 PM
monitoring
A fix has been implemented and we are monitoring the results.
May 17, 8:55 PM
investigating
Qualys Cloud Platform Operations is currently investigating an issue causing some VM and PC Scheduled scans not getting triggered.
On-demand scans are working fine.
Further updates will be shared as they become available.
Ticket reference for this incident: IM-12653.
May 17, 8:37 PM
EU Platform 2: Unable to load Appliances tab in VMDR [IM-12647]
Started: May 14, 9:24 AM
identified
The issue has been identified and a fix is being implemented.
May 14, 12:24 PM
investigating
Qualys Cloud Platform Operations is currently investigating an issue where the Appliances tab in VMDR is not loading. Further updates will be shared as they become available.
The ticket reference for this incident is IM-12647.
May 14, 9:24 AM
EU Platform 2: Delay in VM Scan Processing [IM-12643]
Started: May 13, 1:44 PM
monitoring
A fix has been implemented and we are monitoring the results.
May 15, 9:52 PM
identified
The issue has been identified and a fix is being implemented.
May 14, 8:09 AM
investigating
Qualys Cloud Platform Operations is currently investigating an issue causing a delay in VM scan processing. Some users will notice a delay in the time it takes for data captured via VM scans to become available in the UI and Reports.
Further updates will be shared as they become available.
The ticket reference for this incident is IM-12643.
May 13, 1:44 PM
US Platform 2 : Delay in VM Scan Processing [IM-12642]
Started: May 13, 11:28 AM
monitoring
A fix has been implemented and we are monitoring the results.
May 13, 5:40 PM
identified
During our investigating it was concluded that the impact is only limited to delay in VM scan processing for US2 POD. Some users will notice a delay in the time it takes for data captured via VM scans to become available in the UI and Reports.
Further updates will be shared as they become available.
The ticket reference for this incident is IM-12642.
May 13, 1:46 PM
identified
The issue has been identified and a fix is being implemented.
May 13, 1:14 PM
investigating
We are continuing to investigate this issue.
May 13, 12:21 PM
investigating
We are continuing to investigate this issue.
May 13, 11:33 AM
investigating
Qualys Cloud Platform Operations is currently investigating an issue causing a delay in VM/PC scan processing. Some users will notice a delay in the time it takes for data captured via VM/PC scans to become available in the UI and Reports.
Further updates will be shared as they become available.
The ticket reference for this incident is IM-12642.
May 13, 11:28 AM
US Platform 4: Cloud/Connector Functionality Impacted (IM-12637)
Started: May 10, 9:47 AM
monitoring
A fix has been implemented and we are monitoring the results.
May 10, 12:41 PM
investigating
Qualys Cloud Operations is currently investigating an issue on the US Platform 4 that is impacting Cloud Connector functionality, including creation or run and listing. Further updates will be shared as they become available.
The ticket reference for this incident is IM-12637.
May 10, 9:47 AM
UK Platform 1: Delay in loading File Integrity Monitoring (FIM) Portal Application [IM-12635]
Started: May 9, 10:32 PM
monitoring
A fix has been implemented and we are monitoring the results.
May 10, 2:17 AM
investigating
Qualys Cloud Platform Operations is currently investigating an issue where the File Integrity Monitoring (FIM) modules on UK Platform 1 take a long time to load.
Further updates will be provided as they become available.
The ticket reference for this incident is IM-12635.
May 9, 10:32 PM
KSA Platform 1: Qualys UI Login and VM, PA scans are Impacted [IM-12630]
Started: May 7, 3:13 AM
monitoring
A fix has been implemented and we are monitoring the results.
May 7, 7:18 AM
identified
The issue has been identified and we are working on the fix.
May 7, 6:11 AM
investigating
We are continuing to investigate this issue.
May 7, 5:16 AM
investigating
We are continuing to investigate this issue.
May 7, 5:14 AM
investigating
KSA Platform 1 is currently experiencing an issue with logins as well as the Vulnerability Management and Policy Audit scans are impacted.
The Qualys Cloud Platform Operations team is actively investigating the login issue. Further updates will be shared as they become available.
The ticket reference for this incident is IM-12630.
May 7, 3:13 AM
EU Platforms 2: PA Agent Backlog (IM-12624)
Started: May 5, 8:41 AM
monitoring
We are continuing to monitor for any further issues.
May 9, 5:23 AM
monitoring
Qualys Cloud Platform Operations has identified an issue causing PA agent backlogs on EU Platform 2.
Further updates will be shared as they become available.
Ticket reference for this activity: IM-12624
May 5, 8:41 AM
US Platform 2:The VM and PC both scans are moving into an errored state. (IM-12627)
Started: May 5, 2:18 AM
monitoring
A fix has been implemented and we are monitoring the results.
May 5, 3:04 AM
investigating
Qualys Cloud Operations has observed that both VM and PC scans are moving into an error state. The team is currently investigating further.
Further updates will be provided as they become available. The ticket reference for this incident is IM-12627.
May 5, 2:18 AM
CA Platform 1: AWS Cloud/Connector Functionality Impacted (IM-12626)
Started: May 4, 4:34 PM
monitoring
A fix has been implemented and we are monitoring the results.
May 4, 6:28 PM
investigating
Qualys Cloud Operations is currently investigating an issue on CA Platform 1 that is impacting AWS Connector functionality, including creation and listing. Further updates will be shared as they become available. The ticket reference for this incident is IM-12626.
May 4, 4:34 PM
US GOV Platform 1: Observing Issues with VM/PC Scans (IM-12625)
Started: May 4, 2:58 PM
monitoring
A fix has been implemented and we are monitoring the results.
May 4, 3:20 PM
investigating
Qualys Cloud Operations is currently investigating an issue with VM/PC scans on US GOV Platform 1. Scans are not launching via UI or API against IP and Asset Tag targets. Further updates will be shared as they become available. The ticket reference for this incident is IM-12625.
May 4, 2:58 PM
US Platform 1, US Platform 2, US Platform 3, US Platform 4, US Platform 5, KSA Platform 1: Issue with Average Count on VMDR and UD Dashboard Widgets (IM-12619)
Started: May 1, 7:05 PM
monitoring
A fix has been implemented and we are monitoring the results.
May 4, 11:41 AM
identified
We are continuing to work on a fix for this issue.
May 2, 6:49 PM
identified
The issue has been identified and a fix is being implemented.
May 1, 8:23 PM
investigating
Qualys Cloud Platform Operations is currently investigating an issue with the average count displayed on the VMDR and UD dashboard widgets. Some users are seeing incorrect values.
As a temporary workaround, users can edit the widget and save it to display the correct average value.
We will provide further updates as more information becomes available.
The reference ticket for this incident is IM-12619.
May 1, 7:05 PM
April 2026
All Shared Platforms: Patch Scans and Jobs are Failing (IM-12617)
Started: Apr 30, 11:32 AM
monitoring
This incident has been updated to reflect that all shared platforms were impacted by this incident. It was originally reflecting that EU2 and UK1 were the only shared platforms affected. The fix has been deployed across all platforms and we are further monitoring the results. Thank you.
Apr 30, 5:10 PM
monitoring
A fix has been implemented and we are monitoring the results.
Apr 30, 1:51 PM
investigating
The Qualys Cloud Operations team is investigating an issue where patch scans and jobs are failing. Further details will be provided as they become available.
The ticket reference for this incident is IM-12617
Apr 30, 11:32 AM
US Platform 1, US Platform 2, US Platform 3, EU Platform 1, EU Platform 2, AU Platform 1, KSA Platform 1, CA Platform 1 : The FIM report download link is redirecting to the Portal login page (IM-12615)
Started: Apr 29, 12:21 PM
identified
HF has been deployed on US Platform 1, US Platform 3, AU Platform 1, EU Platform 1, EU Platform 2, KSA Platform 1, CA Platform 1.
May 6, 2:05 PM
identified
HF has been deployed on US Platform 1, EU Platform 1, EU Platform 2, KSA Platform 1, CA Platform 1.
May 4, 1:05 PM
identified
We are working on the fix however till then please use below method to download the report as workaround.
Workaround:
1. You will receive an email to download the report.
2. Click on the Download Report, it will redirect you to Login page.
3. Enter your credentials and the report will get download.
Apr 30, 6:47 AM
identified
US Platform 1, US Platform 2, US Platform 3, EU Platform 1, EU Platform 2, AU Platform 1, KSA Platform 1, CA Platform 1 are currently experiencing issues where while downloading the FIM report the link is getting redirecting to Portal Login page. The Qualys Cloud Platform Operations team is actively investigating the issue.
Reference Incident: IM-12615
Apr 29, 12:21 PM
US Platform 1, US Platform 2, US Platform 3, EU Platform 1, EU Platform 2, AU Platform 1, KSA Platform 1, CA Platform 1 : FIM scheduled report are missing from the Reports rules tab (IM-12611)
Started: Apr 28, 10:13 AM
identified
The issue has been identified and a fix is being implemented.
Apr 29, 12:21 AM
investigating
US Platform 1, US Platform 2, US Platform 3, EU Platform 1, EU Platform 2, AU Platform 1, KSA Platform 1, CA Platform 1 are currently experiencing issues where the FIM scheduled report are missing from the Reports rules tab. The Qualys Cloud Platform Operations team is actively investigating the issue.
Reference Incident: IM-12611
Apr 28, 10:13 AM
US Platform 3: Vulnerability Sync Delay in Portal Module UI (IM-12610)
Started: Apr 27, 11:33 PM
monitoring
A fix has been implemented and we are monitoring the results.
Apr 28, 12:12 AM
investigating
Qualys Cloud Platform Operations is currently investigating a delay in data synchronization issue that affects the latest vulnerability information displayed on the AV, CSAM, and CA dashboards/widgets, as well as in the QQL results within the portal modules. Although this issue is occurring, the data remains accessible through ASR reports and VM reports. Some users may experience longer-than-expected delays in the synchronization of data with the UI.
Further updates will be shared as they b...
Apr 27, 11:33 PM
US Platform 2: VM and PC On-Demand Report Issue [IM-12607]
Started: Apr 24, 12:35 AM
monitoring
A fix has been implemented and we are monitoring the results.
Apr 24, 2:54 AM
investigating
Qualys Cloud Platform Operations is currently investigating an issue that causes errors when launching On-Demand Reports. Some users may encounter errors or experience longer-than-expected launch times for their reports.
We will provide updates as more information becomes available.
Ticket reference for this issue: IM-12607.
Apr 24, 12:35 AM
US Platform 3: Slow performance observed for WAS and CSAM API (IM-12602)
Started: Apr 21, 5:14 PM
monitoring
A fix has been implemented and we are monitoring the results.
Apr 27, 6:26 PM
identified
Qualys Cloud Operations has identified the issue causing degraded performance in the WAS and CSAM APIs. Some users may experience intermittent error codes 400 or 401. The team is currently working on a fix.
Further updates will be provided as they become available. The ticket reference for this incident is IM-12602.
Apr 23, 10:16 PM
investigating
We are continuing to investigate this issue.
Apr 22, 4:41 AM
investigating
Qualys Cloud Operations is currently investigating an issue that is impacting WAS API performance on US Platform 3. Further updates will be shared as they become available. The ticket reference for this incident is IM-12602.
Apr 21, 5:14 PM
EU Platform 2: Schedule VM/PC Scans, Reports Failure & UI Login Errors [IM-12600]
Started: Apr 21, 9:52 AM
monitoring
A fix has been implemented and we are monitoring the results.
Apr 21, 1:33 PM
identified
The issue has been identified and a fix is being implemented.
Apr 21, 11:23 AM
investigating
The Qualys Cloud Platform Operations team has identified an issue where scheduled VM/PC scans and reports are failing, and users may experience login errors on the UI. Our team is actively investigating the root cause and working toward a resolution. Further updates will be shared as more information becomes available.
Incident Reference: IM-12600
Apr 21, 9:52 AM
All Shared Platforms: WAS Authentication is failed with parameterized credentials
Started: Apr 17, 12:32 PM
identified
The issue has been identified and currently working on the fix.
Apr 17, 1:29 PM
investigating
Qualys Cloud Operations has detected an issue impacting WAS/TAS authentication scans when parameterized credentials are used in the latest WAS 10.16 release. Further updates will be shared as they become available.
Workaround: As a temporary workaround, users are advised to disable the “Add credentials to Selenium Script” option and instead manually hardcode the required credential values directly into the Selenium script. This approach has been verified to restore successful authentica...
Apr 17, 12:32 PM
EU Platform 2: Delay in VM Scan Processing [IM-12595]
Started: Apr 16, 11:43 PM
monitoring
A fix has been implemented and we are monitoring the results.
Apr 17, 4:12 AM
investigating
Qualys Cloud Platform Operations is currently investigating an issue causing a delay in VM scan processing. Some users will notice a delay in the time it takes for data captured via VM scans to become available in the UI and Reports.
Further updates will be shared as they become available.
The ticket reference for this incident is IM-12595.
Apr 16, 11:43 PM
US Platform 1, US Platform 2, US Platform 3, US Platform 4, EU Platform 1, EU Platform 2, AU Platform 1, UK Platform1, AE Platform 1 : Scheduled Reports Impacted (IM-12593)
Started: Apr 16, 1:48 PM
monitoring
We are continuing to monitor for any further issues.
Apr 17, 5:49 PM
monitoring
A fix has been implemented and we are monitoring the results.
Apr 16, 11:36 PM
identified
The issue has been identified and a fix is being implemented.
Apr 16, 6:16 PM
investigating
We are continuing to investigate this issue.
Apr 16, 2:27 PM
investigating
We are continuing to investigate this issue.
Apr 16, 2:20 PM
investigating
We are continuing to investigate this issue.
Apr 16, 2:19 PM
investigating
We are continuing to investigate this issue.
Apr 16, 2:10 PM
investigating
We are continuing to investigate this issue.
Apr 16, 2:05 PM
investigating
We are continuing to investigate this issue.
Apr 16, 2:03 PM
investigating
US Platform 1, US Platform 2, US Platform 3, US Platform 4, EU Platform 1, EU Platform 2, AU Platform 1, UK Platform1, AE Platform 1 are currently experiencing issues where the scheduled report was not launched at the scheduled time. The Qualys Cloud Platform Operations team is actively investigating the issue.
Reference Incident: IM-12593
Apr 16, 1:48 PM
EU Platform 1: Container Security (CS) Users may experience a delay in scan processing for containers and images from API/UI [IM-12592]
Started: Apr 16, 2:05 AM
monitoring
A fix has been implemented and we are monitoring the results.
Apr 16, 6:19 AM
investigating
Impact : Container Security (CS) Users may experience a delay in scan processing for containers and images from API/UI. The customer may not able to view details of images that are scanned via CI/CD sensor.
The Qualys Cloud Platform Operations team is actively investigating the issue on EU Platform 1.
The ticket reference for this incident is IM-12592.
Apr 16, 2:05 AM
US Platform 3: Container Security (CS) users may experience a delay in scan processing for containers via API/UI (IM-12584)
Started: Apr 13, 10:28 PM
monitoring
A fix has been implemented and we are monitoring the results.
Apr 14, 2:28 PM
investigating
Qualys Cloud Platform Operations is currently investigating an issue that is causing delay in scan processing for containers via API/UI.
Further details will be provided as they become available.
The ticket reference for this incident is IM-12584
Apr 13, 10:28 PM
US Platform 1, US Platform 2, US Platform 3, EU Platform 2, EU Platform 3 & IN Platform 1: Users are observing a slowness in loading the PA module (IM-12583)
Started: Apr 13, 4:34 PM
identified
The issue has been identified and a fix is being implemented.
Apr 17, 2:50 PM
investigating
We are continuing to investigate this issue.
Apr 16, 2:33 PM
investigating
We are continuing to investigate this issue.
Apr 15, 2:25 PM
investigating
We are continuing to investigate this issue.
Apr 15, 9:43 AM
investigating
We are currently investigating this issue.
Apr 14, 1:31 PM
monitoring
We are continuing to monitor for any further issues.
Apr 14, 3:57 AM
monitoring
We are continuing to monitor for any further issues.
Apr 14, 3:56 AM
monitoring
A fix has been implemented and we are monitoring the results.
Apr 13, 5:07 PM
investigating
US Platform 2, US Platform 3, EU Platform2 and In Platform 1 are currently experiencing slowness when loading the policy audit module. The Qualys Cloud Platform Operations team is actively investigating the issue.
Further updates will be shared as they become available.
The ticket reference for this incident is IM-12583
Apr 13, 4:34 PM
UK Platform 1: User experiences a sync delay when creating a new user in the administration module. (IM-12579)
Started: Apr 13, 1:25 PM
monitoring
A fix has been implemented and we are monitoring the results.
Apr 13, 10:40 PM
investigating
The Qualys Cloud Operations team is investigating an issue where users are experiencing a sync delay when creating a new user in the administration module. Further details will be provided as they become available. The ticket reference for this incident is IM-12579.
Apr 13, 1:25 PM
US Platform 1: VM scans processing issue due to high lag on JDC topic (IM-12580)
Started: Apr 11, 7:45 AM
monitoring
A fix has been implemented and we are monitoring the results.
Apr 11, 3:16 PM
investigating
Qualys Cloud Platform Operations Team is currently investigating an issue on US Platform 1 where the VM scans are stuck in Loading state due to high lag on JDC topic.
Further updates will be shared as they become available.
The ticket Reference for this incident is IM-12580.
Apr 11, 7:45 AM
UK Platform 1: User experiences a sync delay when creating a new user in the administration module. (IM-12579)
Started: Apr 10, 1:53 PM
monitoring
A fix has been implemented and we are monitoring the results.
Apr 11, 1:01 AM
investigating
The Qualys Cloud Operations team is investigating an issue where users are experiencing a sync delay when creating a new user in the administration module. Further details will be provided as they become available. The ticket reference for this incident is IM-12579.
Apr 10, 1:53 PM
UK Platform 1: User experiences a sync delay when creating a new user in the administration module. (IM-12579)
Started: Apr 9, 4:55 PM
investigating
The Qualys Cloud Operations team is investigating an issue where users are experiencing a sync delay when creating a new user in the administration module. Further details will be provided as they become available. The ticket reference for this incident is IM-12579.
Apr 9, 4:55 PM
Platform: UK1, US4, US5, KSA, AE, EU3, AU : Tag Based [QQL] Queries Not Returning Expected Assets (IM-12569)
Started: Apr 9, 12:18 PM
monitoring
A fix has been implemented and we are monitoring the results.
Apr 9, 11:17 PM
investigating
Customers running tag-based QQL queries in the VMDR Vulnerabilities tab and in GAV/CSAM may observe that some assets are not being returned in the results. This issue is impacting multiple dashboards, widgets, and all users.
Apr 9, 12:18 PM
IN Platform 1: PC - UI services are impacted( IM-12578)
Started: Apr 9, 6:43 AM
monitoring
A fix has been implemented and we are monitoring the results.
Apr 9, 7:51 AM
investigating
We are continuing to investigate this issue.
Apr 9, 7:45 AM
investigating
The Qualys Cloud Operations Team is investigating the issue causing access to the Policy Audit UI.
Ticket reference for this activity: IM-12578
Apr 9, 6:43 AM
US Platform 2: Slowness observed while loading Dashboard and Delay in scan processing for containers on UI/API [IM-12577]
Started: Apr 9, 4:32 AM
monitoring
We are continuing to monitor for any further issues.
Apr 9, 6:09 AM
monitoring
A fix has been implemented and we are monitoring the results.
Apr 9, 5:13 AM
investigating
Qualys Cloud Platform Operations is currently investigating an issue where users will notice slowness while loading the Dashboard and a delay in scan processing for containers on the UI/API
Further updates will be shared as they become available.
The ticket reference for this incident is IM-12577.
Apr 9, 4:32 AM
US Platform 2: VM Scan Processing Delays (IM-12576)
Started: Apr 8, 8:35 PM
monitoring
A fix has been implemented and we are monitoring the results.
Apr 9, 7:11 PM
investigating
Qualys Cloud Operations team is still investigating the root cause. Further details will be provided as they become available.
Apr 9, 7:58 AM
investigating
Qualys Cloud Operations team is currently investigating an issue that is causing a delay in the processing of VM scan events. This is impacting Scanner and Cloud Agent only at this time. Further details will be provided as they become available. The ticket reference for this incident is IM-12576.
Apr 8, 8:35 PM
US Platform 3: New virtual, containerized and offline Scanner appliances not being created (IM-12574)
Started: Apr 7, 4:00 PM
monitoring
A fix has been implemented and we are monitoring the results.
Apr 7, 4:44 PM
investigating
The Qualys Cloud Operations team is investigating an issue where users are unable to create new virtual, containerized, or offline scanner appliances. Further details will be provided as they become available. The ticket reference for this incident is IM-12574.
Apr 7, 4:00 PM
US GOV Platform 1: VMDR Host Asset API and WAS Reporting Impacted (IM-12572)
Started: Apr 7, 3:18 PM
monitoring
A fix has been implemented and we are monitoring the results.
Apr 7, 5:21 PM
investigating
Qualys Cloud Operations is currently investing an issue impacting the performance of Host Asset API within VMDR as well as launching On Demand Reports (HTML, PDF) within the Web Application Scanning module. Further updates will be shared as they become available. The ticket reference for this incident is IM-12572.
Apr 7, 3:18 PM
EU Platforms 2: PA/SCA Agent Backlog (IM-12571)
Started: Apr 7, 2:19 PM
identified
The issue has been identified and a fix is being implemented.
Apr 7, 8:01 PM
investigating
We are currently investigating this issue.
Apr 7, 5:22 PM
identified
The issue has been identified and a fix is being implemented.
Apr 7, 5:06 PM
investigating
Qualys Cloud Platform Operations has identified an issue causing PA/SCA agent backlogs on EU Platform 2.
Further updates will be shared as they become available.
Ticket reference for this activity: IM-12571
Apr 7, 2:19 PM
US Platform 2: VM Scan Processing Delays (IM-12565)
Started: Apr 3, 2:56 PM
monitoring
Qualys Cloud Operations team has implemented the necessary corrective actions, and the lag is steadily decreasing. We are continuously monitoring the situation to ensure stability and optimal performance. Currently, we can confirm that new scans are being processed as expected and are progressing smoothly.
We will continue to monitor the lag closely and provide ongoing updates.
The ticket reference for this incident is IM-12565.
Apr 4, 6:50 PM
investigating
Qualys Cloud Operations team is currently investigating an issue that is causing a delay in the processing of VM scan events. This is impacting Scanner and Cloud Agent only at this time. Further details will be provided as they become available. The ticket reference for this incident is IM-12565.
Apr 3, 2:56 PM
US Platform 3: Lag observed on vm-scan-events (IM-12567)
Started: Apr 3, 2:10 AM
monitoring
A fix has been implemented and we are monitoring the results.
Apr 3, 7:44 AM
investigating
Qualys Cloud Operations team is currently investigating an issue since lag observed on VM scan events. Scans are getting finished but not processed and is having an impact only on VM.
Further details will be provided as they become available.
The ticket reference for this incident is IM-12567.
Apr 3, 2:10 AM
UK Platform 1: Patch Management Deployment Jobs Stuck in Queued State (IM-12566)
Started: Apr 2, 4:29 PM
monitoring
We are continuing to monitor for any further issues.
Apr 2, 4:42 PM
monitoring
We are continuing to monitor for any further issues.
Apr 2, 4:40 PM
monitoring
A fix has been implemented and we are monitoring the results.
Apr 2, 4:40 PM
investigating
We are continuing to investigate this issue.
Apr 2, 4:40 PM
investigating
The Qualys Cloud Operations team is investigating an issue where deployment jobs can be created but remain in the queue; however, newly created jobs are not appearing in the UI and are not taking effect in the application. Further details will be provided as they become available. The ticket reference for this incident is IM-12566.
Apr 2, 4:29 PM
US Platform 2: VM Scan Processing Delays (IM-12565)
Started: Apr 2, 2:01 PM
investigating
We are currently investigating this issue.
Apr 3, 11:53 AM
monitoring
A fix has been implemented and we are monitoring the results.
Apr 2, 9:17 PM
identified
The issue has been identified and a fix is being implemented.
Apr 2, 4:29 PM
investigating
Qualys Cloud Operations team is currently investigating an issue that is causing a delay in the processing of VM scan events. This is impacting Scanner and Cloud Agent only at this time. Further details will be provided as they become available. The ticket reference for this incident is IM-12565.
Apr 2, 2:01 PM
All Shared Platforms: AWS Connector Validation failures [IM-12562]
Started: Apr 1, 10:13 AM
monitoring
A fix has been implemented and currently monitoring it.
Note:- Please make a note that if a connector is in an error or queued state, please rerun to get appropriate results.
Apr 4, 7:01 AM
identified
The issue has been identified and a fix is being implemented.
Apr 1, 10:56 PM
investigating
Qualys Cloud Platform Operations is investigating an issue causing Connector Validation failures in AWS Connector processing. Users may experience issues when endpoints are unreachable from AWS. Based on current observations, AWS connectors will enter an ERROR state if any of the affected region are selected. Also, due to the same issue, AWS connectors are in a queued state on the US Platform 1
If me-south-1 (Bahrain) remains enabled in your multi-region connectors, the connector will enter ...
Apr 1, 10:13 AM
investigating
Qualys Cloud Platform Operations is investigating an issue causing Connector Validation Runscope failures in AWS Connector processing. Users may experience issues where endpoints are not reachable from AWS. Further updates will be shared as they become available.
Apr 1, 6:55 AM
US Platform 2: Qualys UI Login Impacted [IM-12561]
Started: Apr 1, 4:22 AM
monitoring
A fix has been implemented and we are monitoring the results.
Apr 1, 4:41 AM
investigating
US Platform 2 is currently experiencing issues with the UI login. The Qualys Cloud Platform Operations team is actively investigating the login issue.
Further updates will be shared as they become available.
The ticket reference for this incident is IM-12561.
Apr 1, 4:22 AM
March 2026
US Platform 2: Qualys API and UI Login Impacted [IM-12559]
Started: Mar 31, 10:28 AM
monitoring
A fix has been implemented and we are monitoring the results.
Mar 31, 10:55 AM
investigating
US Platform 2 is currently experiencing issues with the Qualys API and the UI login. The Qualys Cloud Platform Operations team is actively investigating the API and login issue. Further updates will be shared as they become available.
The ticket reference for this incident is IM-12559.
Mar 31, 10:28 AM