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12.9%of 31 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
7.7%
26
24
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 2Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Incident History
September 2026
US Platform 3: Delay in data processing to the UI for Portal modules (IM-12887)
We have identified the underlying cause of the issue and are working to implement a mitigation. We will continue to provide updates on our progress.
investigating
Qualys Cloud Platform Operations is currently investigating an issue on US Platform 3 that is causing an indexing delay. Users will notice that information will take longer than expected time to be visible within Global AssetView (GAV) /CyberSecurity Asset Management (CSAM), VM Dashboard, and Cloud Agent UI.
Further updates will be shared as they become available.
Ticket Reference for this incident: IM-12887.
US Platform 4: Delay in data processing to the UI for Portal modules [IM-12885]
We are continuing to investigate the issue and are working to identify the underlying cause. We will provide additional updates as more information becomes available.
investigating
Qualys Cloud Platform Operations is currently investigating an issue on US Platform 4 that is causing an indexing delay. Users will notice that information will take longer than expected time to be visible within Global AssetView (GAV) /CyberSecurity Asset Management (CSAM), VM Dashboard, and Cloud Agent UI.
Further updates will be shared as they become available.
Ticket Reference for this incident: IM-12885.
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
The Qualys Cloud Platform Operations team is currently investigating an issue affecting the Qualys Platform 1. As a result, customers may experience a login issue. Please note that there is no impact on scan processing or API functionality.
As a temporary workaround, users can access their scans through the following URL: https://qualysguard.qualys.com/fo/scan/scanList.php.
Further updates will be provided as they become available.
EU Platform 2: Users accessing VMDR module getting redirected to login page [IM-12883]
A fix has been implemented and we are monitoring the results.
investigating
Qualys Cloud Platform Operations is currently investigating an issue that is causing users getting redirected to the login page when attempting to navigate to VMDR Module. Further updates will be shared as they become available.
US Platform 3: Delay in data processing to the UI and via API (IM-12872)
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
Qualys Cloud Platform Operations is currently investigating an issue on the Qualys US Platform 3 that is causing a delay in processing the data to the UI. Users will notice that information takes longer than expected to become available in UI and via API for AssetView, Cloud Agent UI, CSAM/GAV, and Unified Dashboard. Further updates will be shared as they become available.
The ticket reference for this incident is IM-12872.
AE Platform 1: Qualys UI Login issue with MFA enabled user [IM-12869]
Incident Notification
Qualys Cloud Platform Operations is actively investigating an issue causing login failures for users with MFA enabled.
Impact:
Users with MFA enabled may be unable to log in to the Qualys AE platform.
Further updates will be provided as more information becomes available.
Incident Reference: IM-12869
IN Platform 1: Qualys UI Login Impacted Intermittently [IM-12868]
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
Qualys Cloud Platform Operations is actively investigating an issue causing intermittent login failures and degraded performance for certain services.
Some users may experience intermittent login issues, API failures, slower-than-normal response times, and scan processing delays.
Further updates will be provided as additional information becomes available.
The ticket reference for this incident is IM-12868.
A fix has been implemented. Now that the correct hash has been validated, in order for this patch to install, users will need to redeploy the patch by performing one of the following:
1). Create new job with the patch included
2). Re-run of the previous job created
3). cloning the old job and execute
If the Patch is cached, reset will be required as the cached patch will have the same download URL when the error was first observed and continue to fail install.
Once the patch is redeployed, hash validation and patch install will be successful
identified
The issue has been identified and a fix is being implemented.
investigating
We are continuing to investigate this issue.
investigating
Qualys Cloud Platform Operations is currently investigating an issue affecting Patch deployment for KB5123099 across multiple platforms. This issue is resulting in patch deployment failures with the error FileHashValidationFailed.
The team is actively investigating the issue, and we will share further updates as more information becomes available.
Ticket reference: IM-12864
US Platform 1, US Platform 4, EU Platform 1, CA Platform 1: Container security Module is failing with HTTP 500 [IM-12857]
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
Qualys Cloud Platform Operations is currently investigating an issue impacting users who are unable to access the Container Security (CS) module. Affected users may encounter an HTTP 500 Error when accessing the Container Security (CS) Module.
Further updates will be shared as they become available.
The ticket reference for this incident is IM-12857.
US Platform 1, US Platform 2, US Platform 3, EU Platform 2: Whitelabel Error Page appears while accessing the Admin Module and the associated tabs in the Admin Module [IM-12852]
The issue has been identified and our Engineering team is working on the fix.
investigating
Qualys Cloud Platform Operations is currently investigating an issue impacting users who are unable to access the Admin module. Affected users may encounter a "Whitelabel Error Page" when accessing the Admin Module and the associated tabs in the Admin Module.
Further updates will be shared as they become available.
The ticket reference for this incident is IM-12852.
Legacy Incident Archive
121 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
May 2026
US Platform 1, US Platform 2, US Platform 3, US Platform 4, US Platform 5, KSA Platform 1: Issue with Average Count on VMDR and UD Dashboard Widgets (IM-12619)
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
We are continuing to work on a fix for this issue.
identified
The issue has been identified and a fix is being implemented.
investigating
Qualys Cloud Platform Operations is currently investigating an issue with the average count displayed on the VMDR and UD dashboard widgets. Some users are seeing incorrect values.
As a temporary workaround, users can edit the widget and save it to display the correct average value.
We will provide further updates as more information becomes available.
The reference ticket for this incident is IM-12619.
April 2026
All Shared Platforms: Patch Scans and Jobs are Failing (IM-12617)
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
This incident has been updated to reflect that all shared platforms were impacted by this incident. It was originally reflecting that EU2 and UK1 were the only shared platforms affected. The fix has been deployed across all platforms and we are further monitoring the results. Thank you.
monitoring
A fix has been implemented and we are monitoring the results.
investigating
The Qualys Cloud Operations team is investigating an issue where patch scans and jobs are failing. Further details will be provided as they become available.
The ticket reference for this incident is IM-12617
US Platform 1, US Platform 2, US Platform 3, EU Platform 1, EU Platform 2, AU Platform 1, KSA Platform 1, CA Platform 1 : The FIM report download link is redirecting to the Portal login page (IM-12615)
minorSource not attested
Last archived state: resolved
View archived record details
identified
HF has been deployed on US Platform 1, US Platform 3, AU Platform 1, EU Platform 1, EU Platform 2, KSA Platform 1, CA Platform 1.
identified
HF has been deployed on US Platform 1, EU Platform 1, EU Platform 2, KSA Platform 1, CA Platform 1.
identified
We are working on the fix however till then please use below method to download the report as workaround.
Workaround:
1. You will receive an email to download the report.
2. Click on the Download Report, it will redirect you to Login page.
3. Enter your credentials and the report will get download.
identified
US Platform 1, US Platform 2, US Platform 3, EU Platform 1, EU Platform 2, AU Platform 1, KSA Platform 1, CA Platform 1 are currently experiencing issues where while downloading the FIM report the link is getting redirecting to Portal Login page. The Qualys Cloud Platform Operations team is actively investigating the issue.
Reference Incident: IM-12615
US Platform 1, US Platform 2, US Platform 3, EU Platform 1, EU Platform 2, AU Platform 1, KSA Platform 1, CA Platform 1 : FIM scheduled report are missing from the Reports rules tab (IM-12611)
minorSource not attested
Last archived state: resolved
View archived record details
identified
The issue has been identified and a fix is being implemented.
investigating
US Platform 1, US Platform 2, US Platform 3, EU Platform 1, EU Platform 2, AU Platform 1, KSA Platform 1, CA Platform 1 are currently experiencing issues where the FIM scheduled report are missing from the Reports rules tab. The Qualys Cloud Platform Operations team is actively investigating the issue.
Reference Incident: IM-12611
US Platform 3: Vulnerability Sync Delay in Portal Module UI (IM-12610)
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
Qualys Cloud Platform Operations is currently investigating a delay in data synchronization issue that affects the latest vulnerability information displayed on the AV, CSAM, and CA dashboards/widgets, as well as in the QQL results within the portal modules. Although this issue is occurring, the data remains accessible through ASR reports and VM reports. Some users may experience longer-than-expected delays in the synchronization of data with the UI.
Further updates will be shared as they b...
US Platform 2: VM and PC On-Demand Report Issue [IM-12607]
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
Qualys Cloud Platform Operations is currently investigating an issue that causes errors when launching On-Demand Reports. Some users may encounter errors or experience longer-than-expected launch times for their reports.
We will provide updates as more information becomes available.
Ticket reference for this issue: IM-12607.
US Platform 3: Slow performance observed for WAS and CSAM API (IM-12602)
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
Qualys Cloud Operations has identified the issue causing degraded performance in the WAS and CSAM APIs. Some users may experience intermittent error codes 400 or 401. The team is currently working on a fix.
Further updates will be provided as they become available. The ticket reference for this incident is IM-12602.
investigating
We are continuing to investigate this issue.
investigating
Qualys Cloud Operations is currently investigating an issue that is impacting WAS API performance on US Platform 3. Further updates will be shared as they become available. The ticket reference for this incident is IM-12602.
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
The Qualys Cloud Platform Operations team has identified an issue where scheduled VM/PC scans and reports are failing, and users may experience login errors on the UI. Our team is actively investigating the root cause and working toward a resolution. Further updates will be shared as more information becomes available.
Incident Reference: IM-12600
All Shared Platforms: WAS Authentication is failed with parameterized credentials
minorSource not attested
Last archived state: resolved
View archived record details
identified
The issue has been identified and currently working on the fix.
investigating
Qualys Cloud Operations has detected an issue impacting WAS/TAS authentication scans when parameterized credentials are used in the latest WAS 10.16 release. Further updates will be shared as they become available.
Workaround: As a temporary workaround, users are advised to disable the “Add credentials to Selenium Script” option and instead manually hardcode the required credential values directly into the Selenium script. This approach has been verified to restore successful authentica...
EU Platform 2: Delay in VM Scan Processing [IM-12595]
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
Qualys Cloud Platform Operations is currently investigating an issue causing a delay in VM scan processing. Some users will notice a delay in the time it takes for data captured via VM scans to become available in the UI and Reports.
Further updates will be shared as they become available.
The ticket reference for this incident is IM-12595.
