US Platform 1, US Platform 4 : Delay in Data Reflection in UI (IM-12970)
View the provider incident record →Current answer
Qualys experienced a minor incident: US Platform 1, US Platform 4 : Delay in Data Reflection in UI (IM-12970). ServiceAlert observed recovery on Nov 9, 2026.
Looking for an update now? Check the current status, or follow Qualys for future changes.
Incident Lifecycle
Affected Components
Global AssetView (GAV) /CyberSecurity Asset Management (CSAM)
Global AssetView (GAV) /CyberSecurity Asset Management (CSAM)
AssetView (AV)
AssetView (AV)
Cloud Agent (CA)
Cloud Agent (CA)
Total Cloud
Total Cloud
Vulnerability Management (VM)
Vulnerability Management (VM)
Unified Dashboard (UD)
Unified Dashboard (UD)
Enterprise TruRisk Management (ETM)
Enterprise TruRisk Management (ETM)
Incident Timeline
Monitoring
A fix has been implemented and we are monitoring the results.
Nov 7, 2026 at 4:01 PM UTC
Identified
The issue has been identified and a fix is being implemented.
Nov 7, 2026 at 2:24 AM UTC
Investigating
Qualys Cloud Platform Operations is currently investigating an issue on the US platform 1 and US platform 4 that is causing an indexing delay. Users will notice that information will take longer than expected time to be visible within AssetView, VM Dashboard, Cloud Agent UI, CSAM/GAV, ETM, and Unified Dashboard. Customers may also see a drop in agent count.
Further updates will be shared as they become available.
The ticket reference for this incident is IM-12970
Further updates will be shared as they become available.
The ticket reference for this incident is IM-12970
Nov 7, 2026 at 1:53 AM UTC
Was your business affected by this Qualys outage?
Follow Qualys and route available status alerts to email or a team channel.