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Qualys Outage History

Daily provider-status observations and published incident history for Qualys.

Degraded performance

Qualys is reporting degraded performance. Verified . Official provider source.

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12.9% of 31 verified observed days had no reported provider issue

90-Day Trend

Jul 3Sep 30

Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.

Monthly Status Summary

Month Issue-free days Days Tracked Days with issues
September 2026 7.7% 26 24

This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.

Recorded Daily Status (Last 91 Days)

Jul 2 Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data

Incident History

September 2026
US Platform 1: Delay in Data Reflection in UI (IM-12844)
minor Observed active window 85h 58m

View incident details and source

Started:

Global AssetView (GAV) /CyberSecurity Asset Management (CSAM) AssetView (AV) Cloud Agent (CA) Vulnerability Management (VM) Unified Dashboard (UD)
monitoring
A fix has been implemented and we are monitoring the results.
identified
We have identified the underlying cause of the issue and are working to implement a mitigation. We will continue to provide updates on our progress.
investigating
Qualys Cloud Platform Operations is currently investigating an issue on US Platform 1 that is causing an indexing delay. Users will notice that information will take longer than expected time to be visible within AssetView, VM Dashboard, and Cloud Agent UI, CSAM/GAV and Unified Dashboard, Customers may also see a drop in agent count. Further updates will be shared as they become available. The ticket reference for this incident is IM-12844
IN Platform 1: Login Redirection Issue (IM-12843)
minor Observed active window 6h 7m

View incident details and source

Started:

Global AssetView (GAV) /CyberSecurity Asset Management (CSAM) AssetView (AV) Cloud Agent (CA) CertView (CERT) Container Security (CS) Continuous Monitoring (CM) File Integrity Monitoring (FIM) Malware Detection (MD) Out-of-Band Configuration Assessment (OCA) Qualys Gateway Service (QGS) Security Assessment Questionnaire (SAQ) VMDR Mobile Connector Centralization
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
identified
The issue has been identified and a fix is being implemented. Additional modules were found to be impacted and added as a result (PM, UD).
investigating
Qualys Cloud Operations is currently investigating an issue causing users to be redirected to login on IN Platform 1, this is observed in the UI and API for the following modules selected. Scans are not impacted at this time. Further updates will be shared as they become available. The ticket reference for this incident is IM-12843. Workaround: Successful login can be accessed by navigating to: https://qualysguard.qg1.apps.qualys.in/fo/tools/module_landing.php?module=prod_scans
EU Platform 1: High Lag on Data Sync Service [IM-12841]
minor Observed active window 26h 31m

View incident details and source

Started:

Global AssetView (GAV) /CyberSecurity Asset Management (CSAM) AssetView (AV) Cloud Agent (CA) Vulnerability Management (VM) Unified Dashboard (UD)
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
Qualys Cloud Platform Operations is currently investigating an issue causing performance degradation in AV, AI, New VM Dashboard, and CAUI module on Qualys EU Platform 1. Some users may notice that VM and PC data are taking longer than expected to appear in AV, the AI New VM Dashboard, and the Cloud Agent UI.
August 2026
IN Platform1: CSAM asset information is not loading (IM-12838)
minor Observed active window 5h 35m

View incident details and source

Started:

Global AssetView (GAV) /CyberSecurity Asset Management (CSAM)
monitoring
A fix has been implemented and we are monitoring the results.
investigating
The Qualys Cloud Platform Operations team is currently investigating an issue where asset information is not loading. We will provide further updates as they become available.
US Platform 3: Delay in Data Reflection in UI (IM-12837)
minor Observed active window 33h 35m

View incident details and source

Started:

Global AssetView (GAV) /CyberSecurity Asset Management (CSAM) AssetView (AV) Cloud Agent (CA) Vulnerability Management (VM) Unified Dashboard (UD)
monitoring
A fix has been implemented and we are monitoring the results.
investigating
Qualys Cloud Platform Operations is currently investigating an issue on the Qualys US Platform 3 that is causing an indexing delay. Users will notice that information takes longer than expected to become visible in AssetView, VM Dashboard, Cloud Agent UI, CSAM/GAV, and Unified Dashboard. Further updates will be shared as they become available. The ticket reference for this incident is IM-12837
US Platform 2: Portal Indexing Lag (IM-12836)
major Observed active window 38h 28m

View incident details and source

Started:

Global AssetView (GAV) /CyberSecurity Asset Management (CSAM) AssetView (AV) Cloud Agent (CA) Vulnerability Management (VM) Unified Dashboard (UD)
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are continuing to investigate this issue.
investigating
Qualys Cloud Platform Operations is currently investigating an issue on the Qualys US Platform 2 that is causing an indexing delay. Users will notice that information takes longer than expected to become visible in AssetView, VM Dashboard, Cloud Agent UI, CSAM/GAV, and Unified Dashboard. Note: All scans and APIs are functioning properly. Further updates will be shared as they become available.

Legacy Incident Archive

121 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.

March 2026
US Platform 2: Qualys API and UI Login Impacted [IM-12559]
critical Source not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
US Platform 2 is currently experiencing issues with the Qualys API and the UI login. The Qualys Cloud Platform Operations team is actively investigating the API and login issue. Further updates will be shared as they become available. The ticket reference for this incident is IM-12559.
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