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Qualys Outage History

Daily provider-status observations and published incident history for Qualys.

Degraded performance

Qualys is reporting degraded performance. Verified . Official provider source.

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10.1% of 69 verified observed days had no reported provider issue

90-Day Trend

Aug 18Nov 15

Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.

Monthly Status Summary

Month Issue-free days Days Tracked Days with issues
September 2026 7.7% 26 24

This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.

Recorded Daily Status (Last 91 Days)

Aug 17 Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data

Incident History

October 2026
US Platform 2: Delay in Data Reflection in UI [IM-12944]
minor Observed active window 68h 46m

View incident details and source

Started:

Global AssetView (GAV) /CyberSecurity Asset Management (CSAM) AssetView (AV) Cloud Agent (CA) Policy Audit (PA) Unified Dashboard (UD)
monitoring
We are continuing to monitor for any further issues.
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are continuing to investigate this issue.
investigating
Qualys Cloud Platform Operations is currently investigating an issue on the Qualys US Platform 2 that is causing an indexing delay. Users will notice that information takes longer than expected to become visible in AssetView, Policy Audit, VM Dashboard, Cloud Agent UI, CSAM/GAV, and Unified Dashboard. Further updates will be shared as they become available. The ticket reference for this incident is IM-12944
EU Platform 1: Lag in VM Scan Processing and Data Sync Service [IM-12942]
minor Observed active window 80h 3m

View incident details and source

Started:

Global AssetView (GAV) /CyberSecurity Asset Management (CSAM) AssetView (AV) Cloud Agent (CA)
monitoring
A fix has been implemented and we are monitoring the results.
identified
We are continuing to work on a fix for this issue.
identified
We have identified the underlying cause of the issue and are working to implement a mitigation. We will continue to provide updates on our progress.
identified
The issue has been identified and a fix is being implemented.
monitoring
A fix has been implemented and we are monitoring the results.
investigating
Qualys Cloud Platform Operations has identified and addressed the issue causing delays in VM scan processing on EU platform 1. VM scans are now being processed at an improved rate. However, the increased processing throughput is currently placing additional load on the data synchronization service. As a result, some users may experience delays in VM and PC data becoming visible within AssetView (AV), CSAM, and the Cloud Agent UI. The team continues to monitor the situation and work toward full normalization of service.
US Platform 1: Cloud Agents Delta Backlog (IM-12941)
minor Observed active window 103h 23m

View incident details and source

Started:

Cloud Agent (CA)
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
monitoring
We are continuing to monitor for any further issues.
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
Qualys Cloud Platform Operations is currently investigating an issue causing a Cloud Agents Delta Backlog. Users will notice that the latest information related to the following modules: Cloud Agent, Vulnerability Management, Asset View, and Asset Inventory will take longer than expected. Further updates will be shared as they become available. Ticket reference for this activity is [IM-12941]
US Platform 1: Performance Degradation for UAI/ETM (IM-12931)
minor Observed active window 24h 15m

View incident details and source

Started:

Global AssetView (GAV) /CyberSecurity Asset Management (CSAM) AssetView (AV) Enterprise TruRisk Management (ETM)
monitoring
A fix has been implemented and we are monitoring the results.
identified
We are continuing to work on a fix for this issue.
identified
We are continuing to work on a fix for this issue.
identified
The issue has been identified and a fix is being implemented.
investigating
Qualys Cloud Platform Operations is currently investigating an issue causing delays in processing UAI/CSAM/GAV/ETM data in the UI on US Platform 1. Some users may experience delays in data appearing in the UI. Further updates will be shared as they become available. Incident Reference: IM-12931
EU Platform 2: Performance Degradation in multiple modules (IM-12933)
minor Observed active window 44h 27m

View incident details and source

Started:

Global AssetView (GAV) /CyberSecurity Asset Management (CSAM) Cloud Agent (CA) Total Cloud Container Security (CS) File Integrity Monitoring (FIM) Network Passive Sensor (PS) Patch Management (PM) Policy Audit (PA) Qualys Gateway Service (QGS) Vulnerability Management (VM) Web Application Scanning (WAS) Custom Assessment and Remediation (CAR) Enterprise TruRisk Management (ETM)
monitoring
Qualys Cloud Platform Operations has identified the issue and implemented a fix. We have monitored the platform and confirmed that data processing is up to date and the backlog has been fully cleared. Our team will continue to closely monitor the platform to ensure ongoing stability and uninterrupted data processing. Thank you for your patience and cooperation throughout the resolution process. For reference, the incident ticket number is IM-12933.
identified
We are continuing to work on a fix for this issue.
identified
Our Cloud Platform Operations team continues to investigate the performance degradation across multiple modules and is actively working to restore normal service.
identified
Qualys Cloud Platform operations has identified the issue and is actively working on a resolution.
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
Qualys Cloud Platform Operations is investigating an issue causing delays in displaying agent and scan data and reporting issues in the UI on EU platform-2. We will provide further updates as they become available. Ticket reference for this Incident: IM-12933
EU Platform 2: Delay in VM, PA and Container Security Processing [IM-12933]
minor Observed active window 2h 33m

View incident details and source

Started:

Cloud Agent (CA) Container Security (CS) Endpoint Detection and Response (EDR) File Integrity Monitoring (FIM) Policy Audit (PA) Vulnerability Management (VM) Custom Assessment and Remediation (CAR)
investigating
Qualys Cloud Platform Operations is currently investigating an issue causing a delay in VM, PA and Container Security scan processing in the EU Platform 2. Some users will notice a delay in the time it takes for data captured via VM, PA and Container Security scans to become available in the UI. Further updates will be shared as they become available. The ticket reference for this incident is IM-12933
US Platform 01: Users accessing VMDR module getting redirected to login page [IM-12932]
minor Observed active window 15h 40m

View incident details and source

Started:

Vulnerability Management (VM)
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
Qualys Cloud Platform Operations is currently investigating an issue that is causing users getting redirected to the login page when attempting to navigate to VMDR Module. Please utilize the below mentioned URL for login https://qualysguard.qualys.com/fo/tools/module_landing.php?module=prod_scans Further updates will be shared as they become available. The ticket reference for this incident is IM-12932.
EU Platform 2: High Portal-Indexing lag [IM-12919]
minor Observed active window 38h 39m

View incident details and source

Started:

Global AssetView (GAV) /CyberSecurity Asset Management (CSAM) AssetView (AV) Cloud Agent (CA) Policy Audit (PA) Vulnerability Management (VM)
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently investigating this issue.
monitoring
A fix has been implemented and we are monitoring the results.
investigating
Qualys Cloud Platform Operations is currently investigating an issue on the Qualys EU Platform 2 that is causing an indexing delay. Users will notice that information takes longer than expected to become visible in AssetView, Policy Audit, VM Dashboard, Cloud Agent UI, CSAM/GAV, and Unified Dashboard. Further updates will be shared as they become available.
US Platform 1: Delay in Data Processing (IM-12916)
minor Observed active window 32h 59m

View incident details and source

Started:

Global AssetView (GAV) /CyberSecurity Asset Management (CSAM) AssetView (AV) Cloud Agent (CA) Security Configuration Assessment (SCA) Vulnerability Management (VM) Unified Dashboard (UD)
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
Qualys Cloud Platform Operations is investigating an issue causing a delay in Cloud Agent data processing. Users will notice that data will take longer than expected to become visible in the Vulnerability Management, Cloud Agent, CSAM, Policy Audit, Security Configuration Assessment and Unified Dashboard modules Further updates will be shared as they become available. The ticket reference for this activity is IM-12916.
US Platform 4: VM Scans Erroring Out (IM-12906)
minor Observed active window 5h 50m

View incident details and source

Started:

Vulnerability Management (VM)
monitoring
A fix has been implemented and we are monitoring the results.
investigating
The Qualys Cloud Platform Operations team is currently investigating an issue where VM scans are encountering errors. We will provide further updates as they become available. The ticket reference for this activity is: IM-12906

Legacy Incident Archive

121 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.

March 2026
US Platform 2: Qualys API and UI Login Impacted [IM-12559]
critical Source not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
US Platform 2 is currently experiencing issues with the Qualys API and the UI login. The Qualys Cloud Platform Operations team is actively investigating the API and login issue. Further updates will be shared as they become available. The ticket reference for this incident is IM-12559.
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