US Platform 1: Performance Degradation for UAI/ETM (IM-12931)
View the provider incident record →Current answer
Qualys experienced a minor incident: US Platform 1: Performance Degradation for UAI/ETM (IM-12931). ServiceAlert observed recovery on Oct 24, 2026.
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Incident Lifecycle
Affected Components
Global AssetView (GAV) /CyberSecurity Asset Management (CSAM)
AssetView (AV)
Enterprise TruRisk Management (ETM)
Incident Timeline
Monitoring
A fix has been implemented and we are monitoring the results.
Oct 24, 2026 at 12:56 AM UTC
Identified
We are continuing to work on a fix for this issue.
Oct 23, 2026 at 2:36 PM UTC
Identified
We are continuing to work on a fix for this issue.
Oct 23, 2026 at 2:27 PM UTC
Identified
The issue has been identified and a fix is being implemented.
Oct 23, 2026 at 7:46 AM UTC
Investigating
Qualys Cloud Platform Operations is currently investigating an issue causing delays in processing UAI/CSAM/GAV/ETM data in the UI on US Platform 1. Some users may experience delays in data appearing in the UI.
Further updates will be shared as they become available.
Incident Reference: IM-12931
Further updates will be shared as they become available.
Incident Reference: IM-12931
Oct 23, 2026 at 5:39 AM UTC
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