Current answer
Qualys experienced a minor incident: US Platform 1: Delay in Data Processing (IM-12916). ServiceAlert observed recovery on Oct 14, 2026.
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Incident Lifecycle
Affected Components
Global AssetView (GAV) /CyberSecurity Asset Management (CSAM)
AssetView (AV)
Cloud Agent (CA)
Security Configuration Assessment (SCA)
Vulnerability Management (VM)
Unified Dashboard (UD)
Incident Timeline
Monitoring
A fix has been implemented and we are monitoring the results.
Oct 13, 2026 at 11:14 PM UTC
Identified
The issue has been identified and a fix is being implemented.
Oct 13, 2026 at 10:38 PM UTC
Investigating
Qualys Cloud Platform Operations is investigating an issue causing a delay in Cloud Agent data processing.
Users will notice that data will take longer than expected to become visible in the Vulnerability Management, Cloud Agent, CSAM, Policy Audit, Security Configuration Assessment and Unified Dashboard modules
Further updates will be shared as they become available.
The ticket reference for this activity is IM-12916.
Users will notice that data will take longer than expected to become visible in the Vulnerability Management, Cloud Agent, CSAM, Policy Audit, Security Configuration Assessment and Unified Dashboard modules
Further updates will be shared as they become available.
The ticket reference for this activity is IM-12916.
Oct 12, 2026 at 3:35 PM UTC
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