EU Platform 1: Lag in VM Scan Processing and Data Sync Service [IM-12942]
View the provider incident record →Current answer
Qualys experienced a minor incident: EU Platform 1: Lag in VM Scan Processing and Data Sync Service [IM-12942]. ServiceAlert observed recovery on Oct 31, 2026.
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Incident Lifecycle
Affected Components
Global AssetView (GAV) /CyberSecurity Asset Management (CSAM)
AssetView (AV)
Cloud Agent (CA)
Incident Timeline
Monitoring
A fix has been implemented and we are monitoring the results.
Oct 30, 2026 at 10:06 PM UTC
Identified
We are continuing to work on a fix for this issue.
Oct 30, 2026 at 1:52 PM UTC
Identified
We have identified the underlying cause of the issue and are working to implement a mitigation. We will continue to provide updates on our progress.
Oct 29, 2026 at 10:16 PM UTC
Identified
The issue has been identified and a fix is being implemented.
Oct 28, 2026 at 11:16 AM UTC
Monitoring
A fix has been implemented and we are monitoring the results.
Oct 28, 2026 at 10:50 AM UTC
Investigating
Qualys Cloud Platform Operations has identified and addressed the issue causing delays in VM scan processing on EU platform 1. VM scans are now being processed at an improved rate. However, the increased processing throughput is currently placing additional load on the data synchronization service. As a result, some users may experience delays in VM and PC data becoming visible within AssetView (AV), CSAM, and the Cloud Agent UI. The team continues to monitor the situation and work toward full normalization of service.
Oct 27, 2026 at 6:06 PM UTC
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