EU Platform 2: Performance Degradation in multiple modules (IM-12933)
View the provider incident record →Current answer
Qualys experienced a minor incident: EU Platform 2: Performance Degradation in multiple modules (IM-12933). ServiceAlert observed recovery on Oct 24, 2026.
Looking for an update now? Check the current status, or follow Qualys for future changes.
Incident Lifecycle
Affected Components
Global AssetView (GAV) /CyberSecurity Asset Management (CSAM)
Cloud Agent (CA)
Total Cloud
Container Security (CS)
File Integrity Monitoring (FIM)
Network Passive Sensor (PS)
Patch Management (PM)
Policy Audit (PA)
Qualys Gateway Service (QGS)
Vulnerability Management (VM)
Web Application Scanning (WAS)
Custom Assessment and Remediation (CAR)
Enterprise TruRisk Management (ETM)
Incident Timeline
Monitoring
Qualys Cloud Platform Operations has identified the issue and implemented a fix. We have monitored the platform and confirmed that data processing is up to date and the backlog has been fully cleared.
Our team will continue to closely monitor the platform to ensure ongoing stability and uninterrupted data processing.
Thank you for your patience and cooperation throughout the resolution process.
For reference, the incident ticket number is IM-12933.
Our team will continue to closely monitor the platform to ensure ongoing stability and uninterrupted data processing.
Thank you for your patience and cooperation throughout the resolution process.
For reference, the incident ticket number is IM-12933.
Oct 24, 2026 at 12:53 AM UTC
Identified
We are continuing to work on a fix for this issue.
Oct 23, 2026 at 3:47 PM UTC
Identified
Our Cloud Platform Operations team continues to investigate the performance degradation across multiple modules and is actively working to restore normal service.
Oct 23, 2026 at 10:23 AM UTC
Identified
Qualys Cloud Platform operations has identified the issue and is actively working on a resolution.
Oct 22, 2026 at 9:00 PM UTC
Investigating
We are continuing to investigate this issue.
Oct 22, 2026 at 9:36 AM UTC
Investigating
We are continuing to investigate this issue.
Oct 22, 2026 at 9:34 AM UTC
Investigating
Qualys Cloud Platform Operations is investigating an issue causing delays in displaying agent and scan data and reporting issues in the UI on EU platform-2. We will provide further updates as they become available.
Ticket reference for this Incident: IM-12933
Ticket reference for this Incident: IM-12933
Oct 22, 2026 at 9:27 AM UTC
Was your business affected by this Qualys outage?
Follow Qualys and route available status alerts to email or a team channel.