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10.1%of 69 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
7.7%
26
24
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Aug 17Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Incident History
October 2026
US Platform 2: Delay in Data Reflection in UI [IM-12944]
We are continuing to monitor for any further issues.
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are continuing to investigate this issue.
investigating
Qualys Cloud Platform Operations is currently investigating an issue on the Qualys US Platform 2 that is causing an indexing delay. Users will notice that information takes longer than expected to become visible in AssetView, Policy Audit, VM Dashboard, Cloud Agent UI, CSAM/GAV, and Unified Dashboard. Further updates will be shared as they become available.
The ticket reference for this incident is IM-12944
EU Platform 1: Lag in VM Scan Processing and Data Sync Service [IM-12942]
Global AssetView (GAV) /CyberSecurity Asset Management (CSAM)AssetView (AV)Cloud Agent (CA)
monitoring
A fix has been implemented and we are monitoring the results.
identified
We are continuing to work on a fix for this issue.
identified
We have identified the underlying cause of the issue and are working to implement a mitigation. We will continue to provide updates on our progress.
identified
The issue has been identified and a fix is being implemented.
monitoring
A fix has been implemented and we are monitoring the results.
investigating
Qualys Cloud Platform Operations has identified and addressed the issue causing delays in VM scan processing on EU platform 1. VM scans are now being processed at an improved rate. However, the increased processing throughput is currently placing additional load on the data synchronization service. As a result, some users may experience delays in VM and PC data becoming visible within AssetView (AV), CSAM, and the Cloud Agent UI. The team continues to monitor the situation and work toward full normalization of service.
US Platform 1: Cloud Agents Delta Backlog (IM-12941)
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
monitoring
We are continuing to monitor for any further issues.
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
Qualys Cloud Platform Operations is currently investigating an issue causing a Cloud Agents Delta Backlog. Users will notice that the latest information related to the following modules: Cloud Agent, Vulnerability Management, Asset View, and Asset Inventory will take longer than expected.
Further updates will be shared as they become available.
Ticket reference for this activity is [IM-12941]
US Platform 1: Performance Degradation for UAI/ETM (IM-12931)
A fix has been implemented and we are monitoring the results.
identified
We are continuing to work on a fix for this issue.
identified
We are continuing to work on a fix for this issue.
identified
The issue has been identified and a fix is being implemented.
investigating
Qualys Cloud Platform Operations is currently investigating an issue causing delays in processing UAI/CSAM/GAV/ETM data in the UI on US Platform 1. Some users may experience delays in data appearing in the UI.
Further updates will be shared as they become available.
Incident Reference: IM-12931
EU Platform 2: Performance Degradation in multiple modules (IM-12933)
Qualys Cloud Platform Operations has identified the issue and implemented a fix. We have monitored the platform and confirmed that data processing is up to date and the backlog has been fully cleared.
Our team will continue to closely monitor the platform to ensure ongoing stability and uninterrupted data processing.
Thank you for your patience and cooperation throughout the resolution process.
For reference, the incident ticket number is IM-12933.
identified
We are continuing to work on a fix for this issue.
identified
Our Cloud Platform Operations team continues to investigate the performance degradation across multiple modules and is actively working to restore normal service.
identified
Qualys Cloud Platform operations has identified the issue and is actively working on a resolution.
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
Qualys Cloud Platform Operations is investigating an issue causing delays in displaying agent and scan data and reporting issues in the UI on EU platform-2. We will provide further updates as they become available.
Ticket reference for this Incident: IM-12933
EU Platform 2: Delay in VM, PA and Container Security Processing [IM-12933]
Cloud Agent (CA)Container Security (CS)Endpoint Detection and Response (EDR)File Integrity Monitoring (FIM)Policy Audit (PA)Vulnerability Management (VM)Custom Assessment and Remediation (CAR)
investigating
Qualys Cloud Platform Operations is currently investigating an issue causing a delay in VM, PA and Container Security scan processing in the EU Platform 2. Some users will notice a delay in the time it takes for data captured via VM, PA and Container Security scans to become available in the UI.
Further updates will be shared as they become available.
The ticket reference for this incident is IM-12933
US Platform 01: Users accessing VMDR module getting redirected to login page [IM-12932]
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
Qualys Cloud Platform Operations is currently investigating an issue that is causing users getting redirected to the login page when attempting to navigate to VMDR Module.
Please utilize the below mentioned URL for login
https://qualysguard.qualys.com/fo/tools/module_landing.php?module=prod_scans
Further updates will be shared as they become available.
The ticket reference for this incident is IM-12932.
EU Platform 2: High Portal-Indexing lag [IM-12919]
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently investigating this issue.
monitoring
A fix has been implemented and we are monitoring the results.
investigating
Qualys Cloud Platform Operations is currently investigating an issue on the Qualys EU Platform 2 that is causing an indexing delay. Users will notice that information takes longer than expected to become visible in AssetView, Policy Audit, VM Dashboard, Cloud Agent UI, CSAM/GAV, and Unified Dashboard. Further updates will be shared as they become available.
US Platform 1: Delay in Data Processing (IM-12916)
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
Qualys Cloud Platform Operations is investigating an issue causing a delay in Cloud Agent data processing.
Users will notice that data will take longer than expected to become visible in the Vulnerability Management, Cloud Agent, CSAM, Policy Audit, Security Configuration Assessment and Unified Dashboard modules
Further updates will be shared as they become available.
The ticket reference for this activity is IM-12916.
A fix has been implemented and we are monitoring the results.
investigating
The Qualys Cloud Platform Operations team is currently investigating an issue where VM scans are encountering errors. We will provide further updates as they become available.
The ticket reference for this activity is: IM-12906
Legacy Incident Archive
121 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
August 2026
US Platform 3: Delay in QDS score population for affected vulnerabilities in UI (IM-12831)
Mitigation steps have been completed, and service functionality has been restored. We are currently monitoring the service to ensure stability and confirm that the issue has been fully resolved.
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
Qualys Cloud Platform Operations is currently investigating an issue on US Platform 3 where there is delay in QDS (Qualys Detection Score) being calculated/populated for affected vulnerabilities in the UI.
We are actively investigating the issue. Further updates will be shared as they become available.
The ticket reference for this incident is IM-12831.
US Platform 4: Several Modules Inaccessible (IM-12829)
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
Qualys Cloud Operations is currently investigating an issue causing intermittent access failure to several modules on US Platform 4, this is impacting both UI and API services for these applications. Further updates will be shared as they become available. The ticket reference for this incident is IM-12829.
US Platform 3: Login Redirection Issue (IM-12828)
minorSource not attested
Last archived state: resolved
View archived record details
Vulnerability Management (VM)
monitoring
A fix has been implemented and we are monitoring the results.
investigating
Qualys Cloud Operations is currently investigating an issue causing users to be redirected to the login page on US Platform 3. As a workaround, this URL can be utilized to bypass login for now:
https://qualysguard.qg3.apps.qualys.com/portal-front/
Further updates will be shared as they become available.
The ticket reference for this incident is IM-12828.
EU03, AU01 and CA01 Platforms: False-Positive Vulnerability Findings with Cloud Agent for Windows 6.5 / 6.6 (IM-12827)
Source not attested
Last archived state: resolved
View archived record details
Cloud Agent (CA)Cloud Agent (CA)Cloud Agent (CA)
identified
Qualys Cloud Operations has observed an issue with Cloud Agent for Windows versions 6.5 and 6.6 that may cause certain vulnerability detections to be reported as false positives. Only QIDs whose detection logic reads a file from disk and evaluates its file version may be impacted. This is a reporting issue only and does not indicate any change to the actual security posture of affected hosts.
The incident ticket for reference is IM-12827.
US Platform 1: Lag observed on VM scan events (IM-12823)
minorSource not attested
Last archived state: resolved
View archived record details
Vulnerability Management (VM)
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are currently investigating this issue.
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently investigating this issue.
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
Qualys Cloud Operations team is currently investigating an issue since lag observed on VM scan events. Scans are getting finished but not processed and is having an impact only on VM.
Further details will be provided as they become available.
The ticket reference for this incident is IM-12823.
US Platform 3: Cloud Agents Not Reporting Current VM Data (IM-12820)
minorSource not attested
Last archived state: resolved
View archived record details
Cloud Agent (CA)
monitoring
Mitigation steps have been completed, and service functionality has been restored. We are currently monitoring the service to ensure stability and confirm that the issue has been fully resolved.
monitoring
A fix has been implemented and we are monitoring the results.
investigating
Qualys Cloud Operations is currently investigating issue on US Platform 3 where Cloud Agents are currently scanning and checking in but are not reporting current vulnerability results. Users will observe that their agents are still displaying historical data. Further updates will be shared as they become available. The ticket reference for this incident is IM-12820
US Platform 1: CA UI and PA UI Impacted (IM-12816)
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Mitigation steps have been completed, and service functionality has been restored. We are currently monitoring the service to ensure stability and confirm that the issue has been fully resolved.
identified
The issue has been identified and a fix is being implemented.
investigating
We are continuing to investigate this issue.
investigating
Qualys Cloud Operations is currently investigating an issue on US Platform 1 that is causing the CA module to load with blank results along with the PA module to load with an error message. Further updates will be shared as they become available. The ticket reference for this incident is IM-12816.
US Platform 3: Delay in Data Reflection in UI (IM-12795)
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
We have identified the underlying cause of the issue and are working to implement a mitigation. We will continue to provide updates on our progress.
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
Qualys Operations and Engineering teams continue working on the issue that is causing the indexing delay. We will provide additional updates as more information becomes available.
investigating
We are continuing to investigate the issue and are working to identify the underlying cause. We will provide additional updates as more information becomes available.
investigating
Qualys Cloud Platform Operations is currently investigating an issue on US Platform 3 that is causing an indexing delay. Users will notice that information takes longer than expected to become visible within AssetView, VM Dashboard, Cloud Agent UI, CSAM/GAV, QFlow, Total Cloud, and Unified Dashboard. Further updates will be shared as they become available. The ticket reference for this incident is IM-12795
US Platform 1: High Lag on Data Sync Service [IM-12813]
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Mitigation steps have been completed, and service functionality has been restored. We are currently monitoring the service to ensure stability and confirm that the issue has been fully resolved.
monitoring
A fix has been implemented and we are monitoring the results.
identified
We have identified the underlying cause of the issue and are working to implement a mitigation. We will continue to provide updates on our progress.
investigating
Qualys Cloud Platform Operations is currently investigating an issue causing performance degradation in AV, AI, New VM Dashboard, and CAUI module on Qualys US Platform 1. Some users may notice that VM and PC data is taking longer than expected to be visible within AV, AI New VM Dashboard, and Cloud Agent UI.
Ticket reference for this activity is: IM-12813.
EU Platform 2: Delay in VM Scan Processing [IM-12811]
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Mitigation steps have been completed, and service functionality has been restored. We are currently monitoring the service to ensure stability and confirm that the issue has been fully resolved.
identified
We have identified the underlying cause of the issue and are working to implement a mitigation. We will continue to provide updates on our progress.
identified
The issue has been identified and a fix is being implemented.
investigating
Qualys Cloud Platform Operations is currently investigating an issue causing a delay in VM scan processing in the EU Platform 2. Some users will notice a delay in the time it takes for data captured via VM scans to become available in the UI.
Further updates will be shared as they become available.
The ticket reference for this incident is IM-12811
