Current answer
Qualys experienced a minor incident: US Platform 2: Delay in Data Reflection in UI [IM-12944]. ServiceAlert observed recovery on Oct 30, 2026.
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Incident Lifecycle
Affected Components
Global AssetView (GAV) /CyberSecurity Asset Management (CSAM)
AssetView (AV)
Cloud Agent (CA)
Policy Audit (PA)
Unified Dashboard (UD)
Incident Timeline
Monitoring
We are continuing to monitor for any further issues.
Oct 29, 2026 at 10:15 PM UTC
Monitoring
A fix has been implemented and we are monitoring the results.
Oct 28, 2026 at 5:49 PM UTC
Identified
The issue has been identified and a fix is being implemented.
Oct 28, 2026 at 5:01 PM UTC
Investigating
We are continuing to investigate this issue.
Oct 28, 2026 at 5:32 AM UTC
Investigating
Qualys Cloud Platform Operations is currently investigating an issue on the Qualys US Platform 2 that is causing an indexing delay. Users will notice that information takes longer than expected to become visible in AssetView, Policy Audit, VM Dashboard, Cloud Agent UI, CSAM/GAV, and Unified Dashboard. Further updates will be shared as they become available.
The ticket reference for this incident is IM-12944
The ticket reference for this incident is IM-12944
Oct 27, 2026 at 6:28 PM UTC
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