Current answer
Qualys experienced a minor incident: EU Platform 2: High Portal-Indexing lag [IM-12919]. ServiceAlert observed recovery on Oct 17, 2026.
Looking for an update now? Check the current status, or follow Qualys for future changes.
Incident Lifecycle
Affected Components
Global AssetView (GAV) /CyberSecurity Asset Management (CSAM)
AssetView (AV)
Cloud Agent (CA)
Policy Audit (PA)
Vulnerability Management (VM)
Incident Timeline
Monitoring
A fix has been implemented and we are monitoring the results.
Oct 17, 2026 at 3:03 PM UTC
Identified
The issue has been identified and a fix is being implemented.
Oct 17, 2026 at 1:35 AM UTC
Monitoring
A fix has been implemented and we are monitoring the results.
Oct 17, 2026 at 1:08 AM UTC
Investigating
We are currently investigating this issue.
Oct 16, 2026 at 9:27 PM UTC
Monitoring
A fix has been implemented and we are monitoring the results.
Oct 16, 2026 at 3:56 PM UTC
Investigating
Qualys Cloud Platform Operations is currently investigating an issue on the Qualys EU Platform 2 that is causing an indexing delay. Users will notice that information takes longer than expected to become visible in AssetView, Policy Audit, VM Dashboard, Cloud Agent UI, CSAM/GAV, and Unified Dashboard. Further updates will be shared as they become available.
Oct 16, 2026 at 5:11 AM UTC
Was your business affected by this Qualys outage?
Follow Qualys and route available status alerts to email or a team channel.