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12.9%of 31 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
7.7%
26
24
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 2Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Incident History
September 2026
US Platform 1: Delay in Data Reflection in UI (IM-12844)
A fix has been implemented and we are monitoring the results.
identified
We have identified the underlying cause of the issue and are working to implement a mitigation. We will continue to provide updates on our progress.
investigating
Qualys Cloud Platform Operations is currently investigating an issue on US Platform 1 that is causing an indexing delay. Users will notice that information will take longer than expected time to be visible within AssetView, VM Dashboard, and Cloud Agent UI, CSAM/GAV and Unified Dashboard, Customers may also see a drop in agent count. Further updates will be shared as they become available. The ticket reference for this incident is IM-12844
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
identified
The issue has been identified and a fix is being implemented. Additional modules were found to be impacted and added as a result (PM, UD).
investigating
Qualys Cloud Operations is currently investigating an issue causing users to be redirected to login on IN Platform 1, this is observed in the UI and API for the following modules selected. Scans are not impacted at this time. Further updates will be shared as they become available. The ticket reference for this incident is IM-12843.
Workaround:
Successful login can be accessed by navigating to:
https://qualysguard.qg1.apps.qualys.in/fo/tools/module_landing.php?module=prod_scans
EU Platform 1: High Lag on Data Sync Service [IM-12841]
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
Qualys Cloud Platform Operations is currently investigating an issue causing performance degradation in AV, AI, New VM Dashboard, and CAUI module on Qualys EU Platform 1. Some users may notice that VM and PC data are taking longer than expected to appear in AV, the AI New VM Dashboard, and the Cloud Agent UI.
August 2026
IN Platform1: CSAM asset information is not loading (IM-12838)
Global AssetView (GAV) /CyberSecurity Asset Management (CSAM)
monitoring
A fix has been implemented and we are monitoring the results.
investigating
The Qualys Cloud Platform Operations team is currently investigating an issue where asset information is not loading.
We will provide further updates as they become available.
US Platform 3: Delay in Data Reflection in UI (IM-12837)
A fix has been implemented and we are monitoring the results.
investigating
Qualys Cloud Platform Operations is currently investigating an issue on the Qualys US Platform 3 that is causing an indexing delay. Users will notice that information takes longer than expected to become visible in AssetView, VM Dashboard, Cloud Agent UI, CSAM/GAV, and Unified Dashboard. Further updates will be shared as they become available. The ticket reference for this incident is IM-12837
A fix has been implemented and we are monitoring the results.
investigating
We are continuing to investigate this issue.
investigating
Qualys Cloud Platform Operations is currently investigating an issue on the Qualys US Platform 2 that is causing an indexing delay. Users will notice that information takes longer than expected to become visible in AssetView, VM Dashboard, Cloud Agent UI, CSAM/GAV, and Unified Dashboard.
Note: All scans and APIs are functioning properly.
Further updates will be shared as they become available.
Legacy Incident Archive
121 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
May 2026
US Platform 1, US Platform 2, US Platform 3, US Platform 4, US Platform 5, KSA Platform 1: Issue with Average Count on VMDR and UD Dashboard Widgets (IM-12619)
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
We are continuing to work on a fix for this issue.
identified
The issue has been identified and a fix is being implemented.
investigating
Qualys Cloud Platform Operations is currently investigating an issue with the average count displayed on the VMDR and UD dashboard widgets. Some users are seeing incorrect values.
As a temporary workaround, users can edit the widget and save it to display the correct average value.
We will provide further updates as more information becomes available.
The reference ticket for this incident is IM-12619.
April 2026
All Shared Platforms: Patch Scans and Jobs are Failing (IM-12617)
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
This incident has been updated to reflect that all shared platforms were impacted by this incident. It was originally reflecting that EU2 and UK1 were the only shared platforms affected. The fix has been deployed across all platforms and we are further monitoring the results. Thank you.
monitoring
A fix has been implemented and we are monitoring the results.
investigating
The Qualys Cloud Operations team is investigating an issue where patch scans and jobs are failing. Further details will be provided as they become available.
The ticket reference for this incident is IM-12617
US Platform 1, US Platform 2, US Platform 3, EU Platform 1, EU Platform 2, AU Platform 1, KSA Platform 1, CA Platform 1 : The FIM report download link is redirecting to the Portal login page (IM-12615)
minorSource not attested
Last archived state: resolved
View archived record details
identified
HF has been deployed on US Platform 1, US Platform 3, AU Platform 1, EU Platform 1, EU Platform 2, KSA Platform 1, CA Platform 1.
identified
HF has been deployed on US Platform 1, EU Platform 1, EU Platform 2, KSA Platform 1, CA Platform 1.
identified
We are working on the fix however till then please use below method to download the report as workaround.
Workaround:
1. You will receive an email to download the report.
2. Click on the Download Report, it will redirect you to Login page.
3. Enter your credentials and the report will get download.
identified
US Platform 1, US Platform 2, US Platform 3, EU Platform 1, EU Platform 2, AU Platform 1, KSA Platform 1, CA Platform 1 are currently experiencing issues where while downloading the FIM report the link is getting redirecting to Portal Login page. The Qualys Cloud Platform Operations team is actively investigating the issue.
Reference Incident: IM-12615
US Platform 1, US Platform 2, US Platform 3, EU Platform 1, EU Platform 2, AU Platform 1, KSA Platform 1, CA Platform 1 : FIM scheduled report are missing from the Reports rules tab (IM-12611)
minorSource not attested
Last archived state: resolved
View archived record details
identified
The issue has been identified and a fix is being implemented.
investigating
US Platform 1, US Platform 2, US Platform 3, EU Platform 1, EU Platform 2, AU Platform 1, KSA Platform 1, CA Platform 1 are currently experiencing issues where the FIM scheduled report are missing from the Reports rules tab. The Qualys Cloud Platform Operations team is actively investigating the issue.
Reference Incident: IM-12611
US Platform 3: Vulnerability Sync Delay in Portal Module UI (IM-12610)
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
Qualys Cloud Platform Operations is currently investigating a delay in data synchronization issue that affects the latest vulnerability information displayed on the AV, CSAM, and CA dashboards/widgets, as well as in the QQL results within the portal modules. Although this issue is occurring, the data remains accessible through ASR reports and VM reports. Some users may experience longer-than-expected delays in the synchronization of data with the UI.
Further updates will be shared as they b...
US Platform 2: VM and PC On-Demand Report Issue [IM-12607]
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
Qualys Cloud Platform Operations is currently investigating an issue that causes errors when launching On-Demand Reports. Some users may encounter errors or experience longer-than-expected launch times for their reports.
We will provide updates as more information becomes available.
Ticket reference for this issue: IM-12607.
US Platform 3: Slow performance observed for WAS and CSAM API (IM-12602)
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
Qualys Cloud Operations has identified the issue causing degraded performance in the WAS and CSAM APIs. Some users may experience intermittent error codes 400 or 401. The team is currently working on a fix.
Further updates will be provided as they become available. The ticket reference for this incident is IM-12602.
investigating
We are continuing to investigate this issue.
investigating
Qualys Cloud Operations is currently investigating an issue that is impacting WAS API performance on US Platform 3. Further updates will be shared as they become available. The ticket reference for this incident is IM-12602.
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
The Qualys Cloud Platform Operations team has identified an issue where scheduled VM/PC scans and reports are failing, and users may experience login errors on the UI. Our team is actively investigating the root cause and working toward a resolution. Further updates will be shared as more information becomes available.
Incident Reference: IM-12600
All Shared Platforms: WAS Authentication is failed with parameterized credentials
minorSource not attested
Last archived state: resolved
View archived record details
identified
The issue has been identified and currently working on the fix.
investigating
Qualys Cloud Operations has detected an issue impacting WAS/TAS authentication scans when parameterized credentials are used in the latest WAS 10.16 release. Further updates will be shared as they become available.
Workaround: As a temporary workaround, users are advised to disable the “Add credentials to Selenium Script” option and instead manually hardcode the required credential values directly into the Selenium script. This approach has been verified to restore successful authentica...
EU Platform 2: Delay in VM Scan Processing [IM-12595]
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
Qualys Cloud Platform Operations is currently investigating an issue causing a delay in VM scan processing. Some users will notice a delay in the time it takes for data captured via VM scans to become available in the UI and Reports.
Further updates will be shared as they become available.
The ticket reference for this incident is IM-12595.
