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0%of 37 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
0%
30
30
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 2Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Incident History
September 2026
ezyVet - AWS outage - Potential impact for ezyVet customers in USW2
AWS have advised they are seeing early signs of recovery and resolution of this incident and are continuing to monitor the situation.
We are continuing investigations into any specific impacts for ezyVet customers and will provide additional updates as monitoring continues.
monitoring
AWS have advised they are seeing early signs of recovery and resolution of this incident and are continuing to monitor the situation.
We are continuing investigations into any specific impacts for ezyVet customers and will provide additional updates as monitoring continues.
investigating
Our technical team are currently investigating the impact of an Amazon Web Services (AWS) outage that may be impacting ezyVet customers.
We are working to determine the exact impact but ezyVet customers in USW2 region may experience instability within ezyVet and impact to third party integration functionality with ezyVet.
Updates on the AWS incident can be found via their status page here: https://health.aws.amazon.com/health/status
We will provide updates as we have more detail available ...
We’re currently experiencing degraded performance with AI Patient History Summarization. Our team is currently working to restore normal performance. We apologize for any inconvenience and will post another update as soon as we learn more.
We are continuing to work on a fix for this issue.
identified
Practices can still retrieve and process orphan/receiving orders that are already in SmartOrder. New MWI order information is not coming in, and placing new MWI orders is still failing because no response is returned when an order is submitted.
We are continuing to work with MWI to restore order placement and order history updates.
monitoring
Orphans & orders are now coming in. Will contintue to monitor
investigating
SmartOrder for MWI is currently experiencing two order processing issues:
+ Unable to place orders.
+ Orphan orders are not coming in.
SmartOrder is currently experiencing two issues affecting IDEXX online ordering in Cornerstone. These are both related to IDEXX integration but are being tracked as distinct problems.
At this time, IDEXX orders submitted through SmartOrder within Cornerstone may fail to complete successfully or may need to be retried. This does not appear to affect every order, but online ordering is not fully reliable while we investigate.
We are also aware of a separate issue in which IDEXX orders placed outside of Cornerstone (for example, by phone or through IDEXX Online Ordering) are not being sent to SmartOrder so they can be returned to Cornerstone for matching or receiving.
Practices are encouraged to place IDEXX orders by phone or through the IDEXX portal when online ordering from Cornerstone is unsuccessful, and to enter those orders manually in Cornerstone until service is restored.
Our teams are actively investigating both issues and will share updates as more information becomes available.
SmartOrder is currently experiencing a performance issue affecting order submissions to Patterson. At this time, Patterson orders submitted through SmartOrder within Cornerstone may fail to complete successfully.
Practices are encouraged to place orders directly through the Patterson website or by contacting their Patterson sales representative while we investigate the issue.
Our teams are actively investigating and will share updates as more information becomes available.
Legacy Incident Archive
60 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
August 2026
Reference Lab Ordering Outage
minorSource not attested
Last archived state: resolved
View archived record details
Ordering - Reference Laboratory
monitoring
A fix has been implemented and we are monitoring the results.
investigating
You may experience increased error rates and/or high latency when submitting an IDEXX Reference Lab Diagnostic Order within VetConnect PLUS and your Integrated Practice Management Software. Our team is investigating the issue.
As always, IDEXX appreciates both your business and your patience. We apologize for the current interruption in the ability to order IDEXX Reference Lab Diagnostics and for any inconvenience this may cause.
We will provide an update no later than HH am/pm ET on Weekda...
Delayed Results in VetConnect PLUS
minorSource not attested
Last archived state: resolved
View archived record details
Diagnostic ResultsWebMobile
monitoring
We are continuing to monitor for any further issues.
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are continuing to investigate this issue.
investigating
You may experience a delay in viewing or receiving results within VetConnect PLUS and your Integrated Practice Management Software. As always, IDEXX appreciates both your business and your patience. We apologize for any inconvenience this may cause and will post an update as soon as we know more.
Intermittent: Both IHD and Reference Lab Ordering Outage
Source not attested
Last archived state: resolved
View archived record details
Ordering - Reference LaboratoryOrdering - In House Diagnostics
monitoring
A fix has been implemented and we are monitoring the results.
identified
An update is being performed to resolve this issue, during this update there will be 30 seconds to one minute of IHD and Reference Lab ordering downtime.
identified
In order to resolve this issue, we will be implementing a fix at 1:30 PM that will result in 30 seconds to one minute of IHD and Reference Lab ordering downtime.
monitoring
You may experience increased error rates and/or high latency when submitting an IDEXX In House Diagnostic (IHD) Order and an IDEXX Reference Lab Diagnostic Order within VetConnect PLUS and your Integrated Practice Management Software. Our team is investigating the issue.
As always, IDEXX appreciates both your business and your patience. We apologize for the current interruption in the ability to order IDEXX In House Diagnostics and an IDEXX Reference Lab Diagnostics for any inconvenience thi...
Some Cornerstone practices are unable to login to Vello
majorSource not attested
Last archived state: resolved
View archived record details
Cornerstone Vello
investigating
We've identified an issue that is blocking some Cornerstone practices from logging into Vello. No other functionality is affected and pet owners are still able to access Vello.
We've found the root cause and are working on a fix.
ezyVet Performance Issue - USE1
minorSource not attested
Last archived state: resolved
View archived record details
ezyVet Software: USA and Canada Central/East
monitoring
A fix has been implemented and we are monitoring the results.
investigating
Our technical team are currently investigating reports of degraded performance occurring with ezyVet in the USE1 region
We apologize for the inconvenience this is causing – we will provide an update as soon as we have more information.
ezyVet Performance Issue - USE2 / USE1 / USW2
criticalSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are continuing to investigate this issue.
investigating
Our technical team are currently investigating reports of degraded performance occurring with ezyVet in the USE2 / USE1 / USW2 regions
We apologize for the inconvenience this is causing – we will provide an update as soon as we have more information.
ezyVet performance issues - APSE2
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently investigating this issue.
MyCornerstone - Upgrade scheduling and user permission management
minorSource not attested
Last archived state: resolved
View archived record details
identified
A fix for self-service upgrade scheduling in MyCornerstone has been identified and is planned for deployment at 5:00 p.m. Eastern today.
After the deployment, practice users should be able to complete Schedule in the upgrade wizard. If scheduling still fails, please contact Cornerstone Support.
Until then, Cornerstone Support can still complete an upgrade schedule on your behalf.
identified
We are aware of an issue affecting some practices that use MyCornerstone to schedule a Cornerstone upgrade.
At this time, practice users may not be able to finish scheduling an upgrade in MyCornerstone. Earlier steps in the upgrade wizard can complete, but selecting Schedule may fail and the upgrade is not booked. Refreshing or retrying from a standard practice account will not resolve this.
If you need to schedule an upgrade, please contact Cornerstone Support. An IDEXX representative can ...
ezyVet Performance Issue
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
Our technical team are currently investigating reports of degraded performance occurring with ezyVet in the USE1 region.
We apologize for the inconvenience this is causing – we will provide an update as soon as we have more information.
ezyVet customers are getting an internal error while trying to communicate with Web PACs
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
We are continuing to monitor for any further issues.
monitoring
A fix has been implemented and we are monitoring the results.
investigating
Multiple ezyVet customers are getting an internal error message while trying to complete the Diagnostic Request process.
