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12.9%of 31 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
7.7%
26
24
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 2Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Incident History
September 2026
US Platform 1: Delay in Data Reflection in UI (IM-12844)
A fix has been implemented and we are monitoring the results.
identified
We have identified the underlying cause of the issue and are working to implement a mitigation. We will continue to provide updates on our progress.
investigating
Qualys Cloud Platform Operations is currently investigating an issue on US Platform 1 that is causing an indexing delay. Users will notice that information will take longer than expected time to be visible within AssetView, VM Dashboard, and Cloud Agent UI, CSAM/GAV and Unified Dashboard, Customers may also see a drop in agent count. Further updates will be shared as they become available. The ticket reference for this incident is IM-12844
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
identified
The issue has been identified and a fix is being implemented. Additional modules were found to be impacted and added as a result (PM, UD).
investigating
Qualys Cloud Operations is currently investigating an issue causing users to be redirected to login on IN Platform 1, this is observed in the UI and API for the following modules selected. Scans are not impacted at this time. Further updates will be shared as they become available. The ticket reference for this incident is IM-12843.
Workaround:
Successful login can be accessed by navigating to:
https://qualysguard.qg1.apps.qualys.in/fo/tools/module_landing.php?module=prod_scans
EU Platform 1: High Lag on Data Sync Service [IM-12841]
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
Qualys Cloud Platform Operations is currently investigating an issue causing performance degradation in AV, AI, New VM Dashboard, and CAUI module on Qualys EU Platform 1. Some users may notice that VM and PC data are taking longer than expected to appear in AV, the AI New VM Dashboard, and the Cloud Agent UI.
August 2026
IN Platform1: CSAM asset information is not loading (IM-12838)
Global AssetView (GAV) /CyberSecurity Asset Management (CSAM)
monitoring
A fix has been implemented and we are monitoring the results.
investigating
The Qualys Cloud Platform Operations team is currently investigating an issue where asset information is not loading.
We will provide further updates as they become available.
US Platform 3: Delay in Data Reflection in UI (IM-12837)
A fix has been implemented and we are monitoring the results.
investigating
Qualys Cloud Platform Operations is currently investigating an issue on the Qualys US Platform 3 that is causing an indexing delay. Users will notice that information takes longer than expected to become visible in AssetView, VM Dashboard, Cloud Agent UI, CSAM/GAV, and Unified Dashboard. Further updates will be shared as they become available. The ticket reference for this incident is IM-12837
A fix has been implemented and we are monitoring the results.
investigating
We are continuing to investigate this issue.
investigating
Qualys Cloud Platform Operations is currently investigating an issue on the Qualys US Platform 2 that is causing an indexing delay. Users will notice that information takes longer than expected to become visible in AssetView, VM Dashboard, Cloud Agent UI, CSAM/GAV, and Unified Dashboard.
Note: All scans and APIs are functioning properly.
Further updates will be shared as they become available.
Legacy Incident Archive
121 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
May 2026
US Platform 3 : Connectors are stuck in Synchronizing state [IM-12673]
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
Qualys Cloud Platform Operations is investigating an issue for the connectors stuck in synchronizing state.
Further updates will be shared as they become available.
Ticket reference for this incident: IM-12673.
US Platforms 2 and 3: WAS Scans Not Progressing (IM-12671)
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
Qualys Cloud Operations is currently investigating an issue on US Platforms 2 and 3 causing WAS Scans to not progress. Further updates will be shared as they become available. The ticket reference for this incident is IM-12671
US GOV Platform 1: Qualys UI Login Issue [IM-12670]
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are continuing to investigate this issue.
investigating
Qualys Cloud Operations is currently investigating an issue affecting user login to US GOV Platform 1. We will provide further updates as they become available. For reference, the ticket number for this incident is IM-12670.
IN Platform 1: Qualys UI Login Issue [IM-12668]
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
Qualys Cloud Operations is currently investigating an issue affecting user login to IN Platform 1. As a temporary workaround, users can log in using the following link: [https://qualysguard.qg1.apps.qualys.in/portal-front].
QWEB modules (Vulnerability Management (VM) and Policy Audit (PA)) are not loading at this time. However, other features, such as API scans, reports, and other modules, are functioning normally.
We will provide further updates as they become available. For reference, the ...
US Platform 1: WAS Scan Failures (IM-12667)
criticalSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
Qualys Cloud Operations is currently investigating an issue causing WAS scans to fail to launch due to scanner unavailability. Further updates will be shared as they become available. The ticket reference for this incident is IM-12667
EU Platform 2: Delay in VM Scan Processing [IM-12659]
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are continuing to investigate this issue to understand the delays in Scanner and Cloud Agent VM scan processing.
investigating
Qualys Cloud Platform Operations is currently investigating an issue causing a delay in VM scan processing. Some users will notice a delay in the time it takes for data captured via VM scans to become available in the UI and Reports.
Further updates will be shared as they become available.
The ticket reference for this incident is IM-12659.
EU Platform 2: PC Scan Processing Degradation (IM-12624)
criticalSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are continuing to investigate this issue.
investigating
Qualys Cloud Platform Operations is currently investigating an issue causing degradation in PC scan processing on Qualys EU Platform 2. Users may expect a delay in the PC data availability on the UI.
Further updates will be shared as they become available.
Ticket reference for this incident: IM-12624.
US Platform 1: Slowness Loading PA UI (IM-12655)
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
The Qualys Cloud Platform Operations team is currently investigating an issue affecting the Qualys US Platform 1. As a result, customers may experience slow performance when logging into PA Module may take longer to load.
Further updates will be provided as they become available. The ticket reference for this incident is IM-12655.
A fix has been implemented and we are monitoring the results.
investigating
The Qualys Cloud Platform Operations team is currently investigating an issue affecting the Qualys AE Platform 1. As a result, customers may experience slow performance when logging into Qualysguard FO, and the VMDR dashboard may take longer to load. Please note that there is no impact on scan processing or API functionality.
Further updates will be provided as they become available. The ticket reference for this incident is IM-12654.
EU Platform 3: VM and PC Scheduled scans are not getting triggered (IM-12653)
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
Qualys Cloud Platform Operations is currently investigating an issue causing some VM and PC Scheduled scans not getting triggered.
On-demand scans are working fine.
Further updates will be shared as they become available.
Ticket reference for this incident: IM-12653.
