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10.1%of 69 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
7.7%
26
24
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Aug 17Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Incident History
October 2026
US Platform 2: Delay in Data Reflection in UI [IM-12944]
We are continuing to monitor for any further issues.
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are continuing to investigate this issue.
investigating
Qualys Cloud Platform Operations is currently investigating an issue on the Qualys US Platform 2 that is causing an indexing delay. Users will notice that information takes longer than expected to become visible in AssetView, Policy Audit, VM Dashboard, Cloud Agent UI, CSAM/GAV, and Unified Dashboard. Further updates will be shared as they become available.
The ticket reference for this incident is IM-12944
EU Platform 1: Lag in VM Scan Processing and Data Sync Service [IM-12942]
Global AssetView (GAV) /CyberSecurity Asset Management (CSAM)AssetView (AV)Cloud Agent (CA)
monitoring
A fix has been implemented and we are monitoring the results.
identified
We are continuing to work on a fix for this issue.
identified
We have identified the underlying cause of the issue and are working to implement a mitigation. We will continue to provide updates on our progress.
identified
The issue has been identified and a fix is being implemented.
monitoring
A fix has been implemented and we are monitoring the results.
investigating
Qualys Cloud Platform Operations has identified and addressed the issue causing delays in VM scan processing on EU platform 1. VM scans are now being processed at an improved rate. However, the increased processing throughput is currently placing additional load on the data synchronization service. As a result, some users may experience delays in VM and PC data becoming visible within AssetView (AV), CSAM, and the Cloud Agent UI. The team continues to monitor the situation and work toward full normalization of service.
US Platform 1: Cloud Agents Delta Backlog (IM-12941)
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
monitoring
We are continuing to monitor for any further issues.
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
Qualys Cloud Platform Operations is currently investigating an issue causing a Cloud Agents Delta Backlog. Users will notice that the latest information related to the following modules: Cloud Agent, Vulnerability Management, Asset View, and Asset Inventory will take longer than expected.
Further updates will be shared as they become available.
Ticket reference for this activity is [IM-12941]
US Platform 1: Performance Degradation for UAI/ETM (IM-12931)
A fix has been implemented and we are monitoring the results.
identified
We are continuing to work on a fix for this issue.
identified
We are continuing to work on a fix for this issue.
identified
The issue has been identified and a fix is being implemented.
investigating
Qualys Cloud Platform Operations is currently investigating an issue causing delays in processing UAI/CSAM/GAV/ETM data in the UI on US Platform 1. Some users may experience delays in data appearing in the UI.
Further updates will be shared as they become available.
Incident Reference: IM-12931
EU Platform 2: Performance Degradation in multiple modules (IM-12933)
Qualys Cloud Platform Operations has identified the issue and implemented a fix. We have monitored the platform and confirmed that data processing is up to date and the backlog has been fully cleared.
Our team will continue to closely monitor the platform to ensure ongoing stability and uninterrupted data processing.
Thank you for your patience and cooperation throughout the resolution process.
For reference, the incident ticket number is IM-12933.
identified
We are continuing to work on a fix for this issue.
identified
Our Cloud Platform Operations team continues to investigate the performance degradation across multiple modules and is actively working to restore normal service.
identified
Qualys Cloud Platform operations has identified the issue and is actively working on a resolution.
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
Qualys Cloud Platform Operations is investigating an issue causing delays in displaying agent and scan data and reporting issues in the UI on EU platform-2. We will provide further updates as they become available.
Ticket reference for this Incident: IM-12933
EU Platform 2: Delay in VM, PA and Container Security Processing [IM-12933]
Cloud Agent (CA)Container Security (CS)Endpoint Detection and Response (EDR)File Integrity Monitoring (FIM)Policy Audit (PA)Vulnerability Management (VM)Custom Assessment and Remediation (CAR)
investigating
Qualys Cloud Platform Operations is currently investigating an issue causing a delay in VM, PA and Container Security scan processing in the EU Platform 2. Some users will notice a delay in the time it takes for data captured via VM, PA and Container Security scans to become available in the UI.
Further updates will be shared as they become available.
The ticket reference for this incident is IM-12933
US Platform 01: Users accessing VMDR module getting redirected to login page [IM-12932]
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
Qualys Cloud Platform Operations is currently investigating an issue that is causing users getting redirected to the login page when attempting to navigate to VMDR Module.
Please utilize the below mentioned URL for login
https://qualysguard.qualys.com/fo/tools/module_landing.php?module=prod_scans
Further updates will be shared as they become available.
The ticket reference for this incident is IM-12932.
EU Platform 2: High Portal-Indexing lag [IM-12919]
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently investigating this issue.
monitoring
A fix has been implemented and we are monitoring the results.
investigating
Qualys Cloud Platform Operations is currently investigating an issue on the Qualys EU Platform 2 that is causing an indexing delay. Users will notice that information takes longer than expected to become visible in AssetView, Policy Audit, VM Dashboard, Cloud Agent UI, CSAM/GAV, and Unified Dashboard. Further updates will be shared as they become available.
US Platform 1: Delay in Data Processing (IM-12916)
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
Qualys Cloud Platform Operations is investigating an issue causing a delay in Cloud Agent data processing.
Users will notice that data will take longer than expected to become visible in the Vulnerability Management, Cloud Agent, CSAM, Policy Audit, Security Configuration Assessment and Unified Dashboard modules
Further updates will be shared as they become available.
The ticket reference for this activity is IM-12916.
A fix has been implemented and we are monitoring the results.
investigating
The Qualys Cloud Platform Operations team is currently investigating an issue where VM scans are encountering errors. We will provide further updates as they become available.
The ticket reference for this activity is: IM-12906
Legacy Incident Archive
121 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
May 2026
US Platform 3 : Connectors are stuck in Synchronizing state [IM-12673]
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
Qualys Cloud Platform Operations is investigating an issue for the connectors stuck in synchronizing state.
Further updates will be shared as they become available.
Ticket reference for this incident: IM-12673.
US Platforms 2 and 3: WAS Scans Not Progressing (IM-12671)
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
Qualys Cloud Operations is currently investigating an issue on US Platforms 2 and 3 causing WAS Scans to not progress. Further updates will be shared as they become available. The ticket reference for this incident is IM-12671
US GOV Platform 1: Qualys UI Login Issue [IM-12670]
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are continuing to investigate this issue.
investigating
Qualys Cloud Operations is currently investigating an issue affecting user login to US GOV Platform 1. We will provide further updates as they become available. For reference, the ticket number for this incident is IM-12670.
IN Platform 1: Qualys UI Login Issue [IM-12668]
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
Qualys Cloud Operations is currently investigating an issue affecting user login to IN Platform 1. As a temporary workaround, users can log in using the following link: [https://qualysguard.qg1.apps.qualys.in/portal-front].
QWEB modules (Vulnerability Management (VM) and Policy Audit (PA)) are not loading at this time. However, other features, such as API scans, reports, and other modules, are functioning normally.
We will provide further updates as they become available. For reference, the ...
US Platform 1: WAS Scan Failures (IM-12667)
criticalSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
Qualys Cloud Operations is currently investigating an issue causing WAS scans to fail to launch due to scanner unavailability. Further updates will be shared as they become available. The ticket reference for this incident is IM-12667
EU Platform 2: Delay in VM Scan Processing [IM-12659]
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are continuing to investigate this issue to understand the delays in Scanner and Cloud Agent VM scan processing.
investigating
Qualys Cloud Platform Operations is currently investigating an issue causing a delay in VM scan processing. Some users will notice a delay in the time it takes for data captured via VM scans to become available in the UI and Reports.
Further updates will be shared as they become available.
The ticket reference for this incident is IM-12659.
EU Platform 2: PC Scan Processing Degradation (IM-12624)
criticalSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are continuing to investigate this issue.
investigating
Qualys Cloud Platform Operations is currently investigating an issue causing degradation in PC scan processing on Qualys EU Platform 2. Users may expect a delay in the PC data availability on the UI.
Further updates will be shared as they become available.
Ticket reference for this incident: IM-12624.
US Platform 1: Slowness Loading PA UI (IM-12655)
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
The Qualys Cloud Platform Operations team is currently investigating an issue affecting the Qualys US Platform 1. As a result, customers may experience slow performance when logging into PA Module may take longer to load.
Further updates will be provided as they become available. The ticket reference for this incident is IM-12655.
A fix has been implemented and we are monitoring the results.
investigating
The Qualys Cloud Platform Operations team is currently investigating an issue affecting the Qualys AE Platform 1. As a result, customers may experience slow performance when logging into Qualysguard FO, and the VMDR dashboard may take longer to load. Please note that there is no impact on scan processing or API functionality.
Further updates will be provided as they become available. The ticket reference for this incident is IM-12654.
EU Platform 3: VM and PC Scheduled scans are not getting triggered (IM-12653)
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
Qualys Cloud Platform Operations is currently investigating an issue causing some VM and PC Scheduled scans not getting triggered.
On-demand scans are working fine.
Further updates will be shared as they become available.
Ticket reference for this incident: IM-12653.
