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12.9%of 31 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
7.7%
26
24
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 2Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Incident History
September 2026
US Platform 1: Delay in Data Reflection in UI (IM-12844)
A fix has been implemented and we are monitoring the results.
identified
We have identified the underlying cause of the issue and are working to implement a mitigation. We will continue to provide updates on our progress.
investigating
Qualys Cloud Platform Operations is currently investigating an issue on US Platform 1 that is causing an indexing delay. Users will notice that information will take longer than expected time to be visible within AssetView, VM Dashboard, and Cloud Agent UI, CSAM/GAV and Unified Dashboard, Customers may also see a drop in agent count. Further updates will be shared as they become available. The ticket reference for this incident is IM-12844
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
identified
The issue has been identified and a fix is being implemented. Additional modules were found to be impacted and added as a result (PM, UD).
investigating
Qualys Cloud Operations is currently investigating an issue causing users to be redirected to login on IN Platform 1, this is observed in the UI and API for the following modules selected. Scans are not impacted at this time. Further updates will be shared as they become available. The ticket reference for this incident is IM-12843.
Workaround:
Successful login can be accessed by navigating to:
https://qualysguard.qg1.apps.qualys.in/fo/tools/module_landing.php?module=prod_scans
EU Platform 1: High Lag on Data Sync Service [IM-12841]
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
Qualys Cloud Platform Operations is currently investigating an issue causing performance degradation in AV, AI, New VM Dashboard, and CAUI module on Qualys EU Platform 1. Some users may notice that VM and PC data are taking longer than expected to appear in AV, the AI New VM Dashboard, and the Cloud Agent UI.
August 2026
IN Platform1: CSAM asset information is not loading (IM-12838)
Global AssetView (GAV) /CyberSecurity Asset Management (CSAM)
monitoring
A fix has been implemented and we are monitoring the results.
investigating
The Qualys Cloud Platform Operations team is currently investigating an issue where asset information is not loading.
We will provide further updates as they become available.
US Platform 3: Delay in Data Reflection in UI (IM-12837)
A fix has been implemented and we are monitoring the results.
investigating
Qualys Cloud Platform Operations is currently investigating an issue on the Qualys US Platform 3 that is causing an indexing delay. Users will notice that information takes longer than expected to become visible in AssetView, VM Dashboard, Cloud Agent UI, CSAM/GAV, and Unified Dashboard. Further updates will be shared as they become available. The ticket reference for this incident is IM-12837
A fix has been implemented and we are monitoring the results.
investigating
We are continuing to investigate this issue.
investigating
Qualys Cloud Platform Operations is currently investigating an issue on the Qualys US Platform 2 that is causing an indexing delay. Users will notice that information takes longer than expected to become visible in AssetView, VM Dashboard, Cloud Agent UI, CSAM/GAV, and Unified Dashboard.
Note: All scans and APIs are functioning properly.
Further updates will be shared as they become available.
Legacy Incident Archive
121 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
June 2026
US Platform 2: High Lag observed on scan processing service that has impacted scans [IM-12703]
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently investigating this issue.
identified
The issue has been identified and a fix is being implemented.
investigating
Qualys Cloud Platform Operations Team is currently investigating an issue on the US Platform 2, causing a High Lag on the scan processing service. Further updates will be shared as they become available
The ticket reference for this incident is IM-12703.
US Platform 1: High Lag observed on scan processing service that has impacted scans [IM-12699]
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
Qualys Cloud Platform Operations Team is currently investigating an issue on US Platform 1 causing a High Lag on Scan processing service. Further updates will be shared as they become available.
EU Platform 2 : UI login, api and scan issue (IM-12694)
criticalSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
EU Platform 2 is currently experiencing service interruptions. UI login, API access, and scans are impacted.
The Qualys Operations team is investigating the issue.
US Platform 1: Container Security (CS) users may experience a delay in scan processing for containers via API/UI (IM-12689)
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
Qualys Cloud Platform Operations is currently investigating an issue where Container Security (CS) Users may experience a delay in scan processing for containers and images via the API/UI. The customer may not be able to view details of images scanned with the sensor and Q-Scanner.
Further details will be provided as they become available.
The ticket reference for this incident is IM-12689
US Platform 2 : UI/API is inaccessible (IM-12688)
criticalSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
Qualys Cloud Platform Operations is currently investigating an issue causing the US Platform 2 UI/API to be inaccessible.
Impacted - Scans, Reports and APIs.
Further updates will be shared as they become available.
EU Platform 1: Slow performance observed for WAS and CSAM API (IM-12687)
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are continuing to investigate this issue.
investigating
Qualys Cloud Operations has identified the issue causing degraded performance in the WAS and CSAM APIs. Some users may experience intermittent errors. The team is currently working on a fix.
Further updates will be provided as they become available. The ticket reference for this incident is IM-12687.
EU Platform 2 : UI is Inaccessible for multiple modules (IM-12682).
criticalSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
Qualys Cloud Platform Operations is currently investigating an issue causing the EU Platform 2 UI to become unavailable for multiple modules and services. Further updates will be shared as they become available.
Ticket reference for this activity: IM-12682
May 2026
EU Platform 03: Slowness during Login (IM-12681)
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are continuing to investigate this issue.
investigating
The Qualys Cloud Platform Operations team is currently investigating an issue affecting the Qualys EU Platform 3. As a result, customers may experience slow performance when logging into Qualysguard FO, and the VMDR dashboard may take longer to load.
US Platform 3 : Slowness observed in the WAS/TAS module [IM-12680]
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
Qualys Cloud Platform Operations is currently investigating an issue causing slowness in the WAS/TAS module on the US platform 03.
Further updates will be shared as they become available.
The ticket reference for this incident is IM-12680.
Multiple Shared Platforms: Agent Re-provision Via Purge Rule Issue (IM-12674)
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
Qualys Cloud Operations has identified an issue with our agent re-provision feature within our purge rules that is impacting the provisioning of agents post deletion. A fix is currently being worked on. Further details will be shared as they become available. The ticket reference for this incident is IM-12674
