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12.9%of 31 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
7.7%
26
24
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 2Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Incident History
September 2026
US Platform 3: Delay in data processing to the UI for Portal modules (IM-12887)
We have identified the underlying cause of the issue and are working to implement a mitigation. We will continue to provide updates on our progress.
investigating
Qualys Cloud Platform Operations is currently investigating an issue on US Platform 3 that is causing an indexing delay. Users will notice that information will take longer than expected time to be visible within Global AssetView (GAV) /CyberSecurity Asset Management (CSAM), VM Dashboard, and Cloud Agent UI.
Further updates will be shared as they become available.
Ticket Reference for this incident: IM-12887.
US Platform 4: Delay in data processing to the UI for Portal modules [IM-12885]
We are continuing to investigate the issue and are working to identify the underlying cause. We will provide additional updates as more information becomes available.
investigating
Qualys Cloud Platform Operations is currently investigating an issue on US Platform 4 that is causing an indexing delay. Users will notice that information will take longer than expected time to be visible within Global AssetView (GAV) /CyberSecurity Asset Management (CSAM), VM Dashboard, and Cloud Agent UI.
Further updates will be shared as they become available.
Ticket Reference for this incident: IM-12885.
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
The Qualys Cloud Platform Operations team is currently investigating an issue affecting the Qualys Platform 1. As a result, customers may experience a login issue. Please note that there is no impact on scan processing or API functionality.
As a temporary workaround, users can access their scans through the following URL: https://qualysguard.qualys.com/fo/scan/scanList.php.
Further updates will be provided as they become available.
EU Platform 2: Users accessing VMDR module getting redirected to login page [IM-12883]
A fix has been implemented and we are monitoring the results.
investigating
Qualys Cloud Platform Operations is currently investigating an issue that is causing users getting redirected to the login page when attempting to navigate to VMDR Module. Further updates will be shared as they become available.
US Platform 3: Delay in data processing to the UI and via API (IM-12872)
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
Qualys Cloud Platform Operations is currently investigating an issue on the Qualys US Platform 3 that is causing a delay in processing the data to the UI. Users will notice that information takes longer than expected to become available in UI and via API for AssetView, Cloud Agent UI, CSAM/GAV, and Unified Dashboard. Further updates will be shared as they become available.
The ticket reference for this incident is IM-12872.
AE Platform 1: Qualys UI Login issue with MFA enabled user [IM-12869]
Incident Notification
Qualys Cloud Platform Operations is actively investigating an issue causing login failures for users with MFA enabled.
Impact:
Users with MFA enabled may be unable to log in to the Qualys AE platform.
Further updates will be provided as more information becomes available.
Incident Reference: IM-12869
IN Platform 1: Qualys UI Login Impacted Intermittently [IM-12868]
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
Qualys Cloud Platform Operations is actively investigating an issue causing intermittent login failures and degraded performance for certain services.
Some users may experience intermittent login issues, API failures, slower-than-normal response times, and scan processing delays.
Further updates will be provided as additional information becomes available.
The ticket reference for this incident is IM-12868.
A fix has been implemented. Now that the correct hash has been validated, in order for this patch to install, users will need to redeploy the patch by performing one of the following:
1). Create new job with the patch included
2). Re-run of the previous job created
3). cloning the old job and execute
If the Patch is cached, reset will be required as the cached patch will have the same download URL when the error was first observed and continue to fail install.
Once the patch is redeployed, hash validation and patch install will be successful
identified
The issue has been identified and a fix is being implemented.
investigating
We are continuing to investigate this issue.
investigating
Qualys Cloud Platform Operations is currently investigating an issue affecting Patch deployment for KB5123099 across multiple platforms. This issue is resulting in patch deployment failures with the error FileHashValidationFailed.
The team is actively investigating the issue, and we will share further updates as more information becomes available.
Ticket reference: IM-12864
US Platform 1, US Platform 4, EU Platform 1, CA Platform 1: Container security Module is failing with HTTP 500 [IM-12857]
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
Qualys Cloud Platform Operations is currently investigating an issue impacting users who are unable to access the Container Security (CS) module. Affected users may encounter an HTTP 500 Error when accessing the Container Security (CS) Module.
Further updates will be shared as they become available.
The ticket reference for this incident is IM-12857.
US Platform 1, US Platform 2, US Platform 3, EU Platform 2: Whitelabel Error Page appears while accessing the Admin Module and the associated tabs in the Admin Module [IM-12852]
The issue has been identified and our Engineering team is working on the fix.
investigating
Qualys Cloud Platform Operations is currently investigating an issue impacting users who are unable to access the Admin module. Affected users may encounter a "Whitelabel Error Page" when accessing the Admin Module and the associated tabs in the Admin Module.
Further updates will be shared as they become available.
The ticket reference for this incident is IM-12852.
Legacy Incident Archive
121 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
July 2026
US Platform 3: Multiple UI Modules Access Issue (IM-12774)
criticalSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are investigating an issue on the US03 Platform where users accessing VMDR are being unexpectedly redirected to the login page, impacting multiple UI modules.
API functionality and scanning operations remain unaffected. We will provide further updates as they become available.
IN Platform 1: Portal Indexing Lag is increasing(IM-12771)
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
Qualys Cloud Platform Operations has currently identified an issue on the Qualys IN Platform 1, and a fix is being implemented. Users will notice delay as well as discrepancy in AssetView, VM Dashboard, Cloud Agent UI, CSAM/GAV, and Unified Dashboard modules. Also, a drop in agent count will be observed.
investigating
Qualys Cloud Platform Operations is currently investigating an issue on the Qualys In Platform 1 that is causing an indexing delay. Users will notice that information takes longer than expected to become visible in AssetView, VM Dashboard, Cloud Agent UI, CSAM/GAV, and Unified Dashboard. Further updates will be shared as they become available.
EU Platform 2 : Delay in VM Scan Processing (IM-12770)
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
Qualys Cloud Operations team is currently investigating an issue that is causing a delay in the processing of VM scan events. This is impacting Scanner and Cloud Agent only at this time. Further details will be provided as they become available.
US Platform 3: Delay in VM Scan Processing [IM-12768]
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
Qualys Cloud Platform Operations is currently investigating an issue causing a delay in VM scan processing in the US Platform 3. Some users will notice a delay in the time it takes for data captured via VM scans to become available in the UI.
Further updates will be shared as they become available.
The ticket reference for this incident is IM-12768.
EU Platform 1: Qualys UI Login Issues (IM-12767)
criticalSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are currently investigating an issue affecting user logins on the EU Platform 1. Scans and APIs are also impacted. The Qualys Cloud Platform Operations team is actively working to identify the root cause and restore normal service as quickly as possible.
Further updates will be provided as they become available.
The ticket reference for this incident is IM-12767.
US Platform 1: Qualys UI Login Issues(IM-12763)
criticalSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently investigating an issue affecting user logins on the US Platform 1
The Qualys Cloud Platform Operations team is actively working to identify the root cause and restore normal service as quickly as possible.
Further updates will be provided as they become available.
EU Platform 2: UI and API Services Impacted Due to OCI Outage (IM-12762)
criticalSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
The services are being restored. Modules should be accessible. Further updates will be shared as they become available.
identified
We are continuing to work on a fix for this issue.
identified
Login and scan workflows are restored. Further updates will be shared as they become available.
investigating
After further observation, this is a complete outage on EU Platform 2 as most services are impacted due to the ongoing OCI outage. We are continuing to work with OCI to restore services as quick as possible.
investigating
Qualys Cloud Operations is currently investigating an issue that is causing the VMDR module and API to return 503 errors. Further updates will be shared as they become available. The ticket reference for this incident is IM-12762
US GOV 1: Total Cloud and Connector modules are Inaccessible (IM-12761)
criticalSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We have further identified that the connector module is also not accessible at this time in addition to Total Cloud. We are continuing to investigate these issues.
investigating
Qualys Cloud Operations is currently investigating an issue that is causing the Total Cloud module to be inaccessible to users on US GOV Platform 1. Further updates will be shared as they become available. The ticket reference for this incident is IM-12761.
IN Platform 1: SAML login issue (IM-12758)
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
Qualys Cloud Operations is investigating an issue where users may experience SAML login issues.
Non-SAML users should be able to log in to the platform.
Further updates will be provided as they become available.
The ticket reference for this incident is IM-12758.
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are continuing to investigate this issue.
investigating
Qualys Cloud Platform Operations is currently investigating an issue affecting the Mitigation library sync. Due to this issue, only new vulnerabilities will not be available for Mitigation. Our teams are actively working to identify the root cause and restore normal functionality. We will continue to provide updates as more information becomes available. For reference, the incident tracking ID for this activity is IM-12756.
