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12.9%of 31 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
7.7%
26
24
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 2Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Incident History
September 2026
US Platform 1: Delay in Data Reflection in UI (IM-12844)
A fix has been implemented and we are monitoring the results.
identified
We have identified the underlying cause of the issue and are working to implement a mitigation. We will continue to provide updates on our progress.
investigating
Qualys Cloud Platform Operations is currently investigating an issue on US Platform 1 that is causing an indexing delay. Users will notice that information will take longer than expected time to be visible within AssetView, VM Dashboard, and Cloud Agent UI, CSAM/GAV and Unified Dashboard, Customers may also see a drop in agent count. Further updates will be shared as they become available. The ticket reference for this incident is IM-12844
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
identified
The issue has been identified and a fix is being implemented. Additional modules were found to be impacted and added as a result (PM, UD).
investigating
Qualys Cloud Operations is currently investigating an issue causing users to be redirected to login on IN Platform 1, this is observed in the UI and API for the following modules selected. Scans are not impacted at this time. Further updates will be shared as they become available. The ticket reference for this incident is IM-12843.
Workaround:
Successful login can be accessed by navigating to:
https://qualysguard.qg1.apps.qualys.in/fo/tools/module_landing.php?module=prod_scans
EU Platform 1: High Lag on Data Sync Service [IM-12841]
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
Qualys Cloud Platform Operations is currently investigating an issue causing performance degradation in AV, AI, New VM Dashboard, and CAUI module on Qualys EU Platform 1. Some users may notice that VM and PC data are taking longer than expected to appear in AV, the AI New VM Dashboard, and the Cloud Agent UI.
August 2026
IN Platform1: CSAM asset information is not loading (IM-12838)
Global AssetView (GAV) /CyberSecurity Asset Management (CSAM)
monitoring
A fix has been implemented and we are monitoring the results.
investigating
The Qualys Cloud Platform Operations team is currently investigating an issue where asset information is not loading.
We will provide further updates as they become available.
US Platform 3: Delay in Data Reflection in UI (IM-12837)
A fix has been implemented and we are monitoring the results.
investigating
Qualys Cloud Platform Operations is currently investigating an issue on the Qualys US Platform 3 that is causing an indexing delay. Users will notice that information takes longer than expected to become visible in AssetView, VM Dashboard, Cloud Agent UI, CSAM/GAV, and Unified Dashboard. Further updates will be shared as they become available. The ticket reference for this incident is IM-12837
A fix has been implemented and we are monitoring the results.
investigating
We are continuing to investigate this issue.
investigating
Qualys Cloud Platform Operations is currently investigating an issue on the Qualys US Platform 2 that is causing an indexing delay. Users will notice that information takes longer than expected to become visible in AssetView, VM Dashboard, Cloud Agent UI, CSAM/GAV, and Unified Dashboard.
Note: All scans and APIs are functioning properly.
Further updates will be shared as they become available.
Legacy Incident Archive
121 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
April 2026
US Platform 1, US Platform 2, US Platform 3, US Platform 4, EU Platform 1, EU Platform 2, AU Platform 1, UK Platform1, AE Platform 1 : Scheduled Reports Impacted (IM-12593)
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We are continuing to monitor for any further issues.
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
US Platform 1, US Platform 2, US Platform 3, US Platform 4, EU Platform 1, EU Platform 2, AU Platform 1, UK Platform1, AE Platform 1 are currently experiencing issues where the scheduled report was not launched at the scheduled time. The Qualys Cloud Platform Operations team is actively investigating the issue.
Reference Incident: IM-12593
EU Platform 1: Container Security (CS) Users may experience a delay in scan processing for containers and images from API/UI [IM-12592]
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
Impact : Container Security (CS) Users may experience a delay in scan processing for containers and images from API/UI. The customer may not able to view details of images that are scanned via CI/CD sensor.
The Qualys Cloud Platform Operations team is actively investigating the issue on EU Platform 1.
The ticket reference for this incident is IM-12592.
US Platform 3: Container Security (CS) users may experience a delay in scan processing for containers via API/UI (IM-12584)
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
Qualys Cloud Platform Operations is currently investigating an issue that is causing delay in scan processing for containers via API/UI.
Further details will be provided as they become available.
The ticket reference for this incident is IM-12584
US Platform 1, US Platform 2, US Platform 3, EU Platform 2, EU Platform 3 & IN Platform 1: Users are observing a slowness in loading the PA module (IM-12583)
minorSource not attested
Last archived state: resolved
View archived record details
identified
The issue has been identified and a fix is being implemented.
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
We are currently investigating this issue.
monitoring
We are continuing to monitor for any further issues.
monitoring
We are continuing to monitor for any further issues.
monitoring
A fix has been implemented and we are monitoring the results.
investigating
US Platform 2, US Platform 3, EU Platform2 and In Platform 1 are currently experiencing slowness when loading the policy audit module. The Qualys Cloud Platform Operations team is actively investigating the issue.
Further updates will be shared as they become available.
The ticket reference for this incident is IM-12583
UK Platform 1: User experiences a sync delay when creating a new user in the administration module. (IM-12579)
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
The Qualys Cloud Operations team is investigating an issue where users are experiencing a sync delay when creating a new user in the administration module. Further details will be provided as they become available. The ticket reference for this incident is IM-12579.
US Platform 1: VM scans processing issue due to high lag on JDC topic (IM-12580)
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
Qualys Cloud Platform Operations Team is currently investigating an issue on US Platform 1 where the VM scans are stuck in Loading state due to high lag on JDC topic.
Further updates will be shared as they become available.
The ticket Reference for this incident is IM-12580.
UK Platform 1: User experiences a sync delay when creating a new user in the administration module. (IM-12579)
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
The Qualys Cloud Operations team is investigating an issue where users are experiencing a sync delay when creating a new user in the administration module. Further details will be provided as they become available. The ticket reference for this incident is IM-12579.
UK Platform 1: User experiences a sync delay when creating a new user in the administration module. (IM-12579)
minorSource not attested
Last archived state: resolved
View archived record details
investigating
The Qualys Cloud Operations team is investigating an issue where users are experiencing a sync delay when creating a new user in the administration module. Further details will be provided as they become available. The ticket reference for this incident is IM-12579.
Platform: UK1, US4, US5, KSA, AE, EU3, AU : Tag Based [QQL] Queries Not Returning Expected Assets (IM-12569)
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
Customers running tag-based QQL queries in the VMDR Vulnerabilities tab and in GAV/CSAM may observe that some assets are not being returned in the results. This issue is impacting multiple dashboards, widgets, and all users.
IN Platform 1: PC - UI services are impacted( IM-12578)
criticalSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are continuing to investigate this issue.
investigating
The Qualys Cloud Operations Team is investigating the issue causing access to the Policy Audit UI.
Ticket reference for this activity: IM-12578
