Looking for an update now? Check the current status, or follow DocuSign for future changes.
81.8%of 44 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
83.3%
24
4
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 78 Days)
Jul 22Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Incident History
March 2026
A subset of Insight customers may experience issues accessing the Product (Incident 4480)
Provider resolved: . The notice publication date does not establish the outage start.
Insight / NA.CInsight / NA.W
resolved
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.
Customers may have experienced issues from 2026-03-10 11:00 AM UTC until 2026-03-11 00:23 AM UTC.
monitoring
We are continuing to monitor for any further issues.
monitoring
We are continuing to monitor for any further issues.
monitoring
A fix has been implemented and we are monitoring the results.
identified
We are continuing to work on a fix for this issue.
identified
The issue has been identified and a fix is being implemented.
investigating
Incident is actively being investigated.
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
We are currently investigating this issue.
Users may experience delays or failures when attempting to upload documents via the MuleSoft API (incident 4455)
Provider resolved: . The notice publication date does not establish the outage start.
CLM / EU11CLM / EU21CLM / NA11CLM / NA21
resolved
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.
Customers may have experienced errors (for UAT) from 2026-02-20 06:20 PM UTC until 2026-03-06 06:29 PM UTC and (for NA11, NA21, EU11, and EU21) from 2026-03-06 01:26 AM UTC until 2026-03-06 06:42 PM UTC.
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
eSign Prod: Customers using Authorize.net to Include a One-Time Payment Request may experience issues completing envelopes (Incident 4445)
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.
Customers may have experienced issues from 2026-03-04 06:23 PM UTC until 2026-03-05 12:51 PM UTC.
investigating
Our team is working closely with the payment gateway to resolve the issue. We are monitoring the situation and will post an update here as soon as we receive one.
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
We are currently investigating this issue.
February 2026
Customers may experience latency when sending and signing (Incident 4392)
Provider resolved: . The notice publication date does not establish the outage start.
eSignature / DEMO
resolved
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.
Customers may have experienced issues from 2026-02-24 09:25 AM UTC until 2026-02-24 11:33 AM UTC.
investigating
We are currently investigating the issue.
A Subset of Customers May Experience Intermittent Latency When Sending or Receiving (Incident-4356)
Provider resolved: . The notice publication date does not establish the outage start.
eSignature / NA1eSignature / NA3
resolved
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.
Customers may have experienced issues from 2026-02-17 01:56 PM UTC until 2026-02-17 02:46 PM UTC.
investigating
A subset of customers may be experiencing intermittent latency on executing send and receive jobs. Our engineering teams are engaged on this and are actively triaging.
Users may experience slowness and failures during content uploads and downloads (Incident 4352)
Provider resolved: . The notice publication date does not establish the outage start.
CLM / EU21
resolved
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.
Customers may have experienced errors from 2026-02-16 07:52 PM UTC until 2026-02-16 10:31 PM UTC.
identified
The issue has been identified and a fix is being implemented.
investigating
We are currently investigating this issue.
CLM Prod NA11 Customers are experiencing issues accessing their accounts and performing actions (Incident 4348)
Provider resolved: . The notice publication date does not establish the outage start.
CLM / NA11
resolved
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.
Some customers may have experienced errors or delays with login, browsing, generating, or previewing documents from 2026-02-15 07:47 PM UTC until 2026-02-15 09:57 PM UTC.
identified
The issue has been identified and a fix is being implemented.
investigating
We are currently investigating this issue.
Customers may observe degradation in Demo/UAT for Navigator, Prepare, Webforms, and IAM ingestion (Incident 4346)
Provider resolved: . The notice publication date does not establish the outage start.
Rooms / DEMOeSignature / DEMO
resolved
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.
Customers may have experienced issues from 2026-02-15 09:03 AM UTC until 2026-02-15 04:59 PM UTC.
monitoring
A fix has been implemented and we are monitoring the results.
identified
We are continuing to work on a fix for this issue.
identified
The issue has been identified and a fix is being implemented.
investigating
We are continuing to investigate this issue with Microsoft.
investigating
Some DEMO/UAT customers may experience issues with several functionalities including but not limited to:
- Webforms fail to save
- Document ingestion failure
- ID verification fields and healthcare fields not available in prepare
- Parts of Navigator failure to load
A Subset of Customers May Experience Issues Accessing Insight Product (Incident 4256)
Provider resolved: . The notice publication date does not establish the outage start.
Insight / NA.EInsight / NA.W
resolved
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.
A subset of customers may have experienced issues accessing Insight product from 2026-02-03 12:55 AM UTC until 2026-02-03 10:04 PM UTC.
identified
We are continuing to work on a fix for this issue.
identified
We are continuing to work on a fix for this issue.
identified
Our engineering teams are continuing efforts to restore functionality to affected customers.
identified
A subset of customers may still be experiencing issues with accessing their Insight product after the maintenance window. Our engineering teams are actively engaged and in progress of remediation.
Provider resolved: . The notice publication date does not establish the outage start.
CLM / EU11CLM / EU21CLM / NA11
resolved
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.
Customers may have experienced degradation from 2026-02-02 11:04 PM UTC until 2026-02-03 05:42 AM UTC.
monitoring
We are continuing to monitor for any further issues.
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are currently investigating this issue.
Legacy Incident Archive
69 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
August 2026
Issues in JP1 with Salesforce Writeback (Incident 5648)
Source not attested
Last archived state: resolved
View archived record details
JP1
investigating
Customers in JP1 may experience issues when writing back to Salesforce after signing a document. Engineering teams are engaged and are actively triaging this issue.
Document Upload and Generation Errors (Incident 5595)
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are continuing to investigate this issue.
investigating
We are actively investigating this issue.
Degraded Task Processing and Latency across multiple services (Incident 5576)
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We continue to monitor the environment to ensure stability.
monitoring
We continue to monitor the environment to ensure stability.
identified
We continue to work to implement a fix for the issue.
identified
Our initial fix did not fully mitigate this issue. Our teams are continuing to work to implement a fix to resolve the issue.
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and we continue our work to implement a fix.
identified
We have identified the issue and a fix is being implemented.
investigating
We continue to investigate the issue and additional resources have been engaged.
investigating
We are continuing to investigate this issue.
investigating
We are currently investigating issues where some customers may see latency or failures when generating documents. Engineering teams have been engaged and are actively triaging.
Login Issues in AU region (Incident 5572)
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
Our engineering teams have deployed a fix to the affected environments and we are monitoring our telemetry to validate.
identified
Our engineering teams have identified the potential cause of this issue and we are in the process of deploying a fix.
investigating
Some customers may be experiencing issues when attempting to sign in to Docusign in the AU region. Engineering teams have been engaged and we are actively triaging this issue.
Latency and Errors Across NA11 (Incident 5558)
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
The fix was implemented and we are monitoring to ensure stability.
identified
The issue has been identified and we continue our work to implement a fix.
monitoring
A fix has been implemented and we are monitoring the results.
identified
Customers across NA11 are seeing latency and delays across the service. We have identified the underlying issue and are taking action to mitigate the issue.
