A subset of Insight customers may experience issues accessing the Product (Incident 4480)
View the provider incident record →Current answer
DocuSign experienced a major incident: A subset of Insight customers may experience issues accessing the Product (Incident 4480). Resolved on Mar 11, 2026.
The notice publication date does not establish the outage start. Provider resolved: .
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Affected Components
Insight / NA.C
Insight / NA.W
Incident Timeline
Resolved
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.
Customers may have experienced issues from 2026-03-10 11:00 AM UTC until 2026-03-11 00:23 AM UTC.
Customers may have experienced issues from 2026-03-10 11:00 AM UTC until 2026-03-11 00:23 AM UTC.
Mar 11, 2026 at 12:24 AM UTC
Monitoring
We are continuing to monitor for any further issues.
Mar 10, 2026 at 11:21 PM UTC
Monitoring
We are continuing to monitor for any further issues.
Mar 10, 2026 at 10:02 PM UTC
Monitoring
A fix has been implemented and we are monitoring the results.
Mar 10, 2026 at 9:04 PM UTC
Identified
We are continuing to work on a fix for this issue.
Mar 10, 2026 at 8:15 PM UTC
Identified
The issue has been identified and a fix is being implemented.
Mar 10, 2026 at 6:49 PM UTC
Investigating
Incident is actively being investigated.
Mar 10, 2026 at 6:11 PM UTC
Investigating
We are continuing to investigate this issue.
Mar 10, 2026 at 5:28 PM UTC
Investigating
We are continuing to investigate this issue.
Mar 10, 2026 at 4:58 PM UTC
Investigating
We are currently investigating this issue.
Mar 10, 2026 at 4:12 PM UTC
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