A Subset of Customers May Experience Issues Accessing Insight Product (Incident 4256)
View the provider incident record →Current answer
DocuSign experienced a major incident: A Subset of Customers May Experience Issues Accessing Insight Product (Incident 4256). Resolved on Feb 3, 2026.
The notice publication date does not establish the outage start. Provider resolved: .
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Affected Components
Insight / NA.E
Insight / NA.W
Incident Timeline
Resolved
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.
A subset of customers may have experienced issues accessing Insight product from 2026-02-03 12:55 AM UTC until 2026-02-03 10:04 PM UTC.
A subset of customers may have experienced issues accessing Insight product from 2026-02-03 12:55 AM UTC until 2026-02-03 10:04 PM UTC.
Feb 3, 2026 at 10:05 PM UTC
Identified
We are continuing to work on a fix for this issue.
Feb 3, 2026 at 7:27 PM UTC
Identified
We are continuing to work on a fix for this issue.
Feb 3, 2026 at 5:25 PM UTC
Identified
Our engineering teams are continuing efforts to restore functionality to affected customers.
Feb 3, 2026 at 3:29 PM UTC
Identified
A subset of customers may still be experiencing issues with accessing their Insight product after the maintenance window. Our engineering teams are actively engaged and in progress of remediation.
Feb 3, 2026 at 2:01 PM UTC
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