DocuSign Outage History
Uptime record, past incidents, and downtime history for DocuSign.
Checking current status...
90-Day Trend
Monthly Uptime
| Month | Uptime | Days Tracked | Days with Issues |
|---|---|---|---|
| April 2026 | 90% | 10 | 1 |
| March 2026 | 64.5% | 31 | 11 |
| February 2026 | 64.3% | 28 | 10 |
| January 2026 | 100% | 1 | 0 |
Uptime is calculated from daily worst-status snapshots. A day with any non-operational status counts as a day with issues.
Daily Status (Last 70 Days)
Jan 31
Today
Operational
Degraded
Partial Outage
Major Outage
Maintenance
No Data
Incident History
April 2026
User Membership Group Update Delays (Incident 4672)
Started: Apr 9, 7:40 PM
monitoring
A fix has been implemented and we are monitoring the results.
Apr 9, 9:01 PM
identified
We are implementing a change to resolve the AU delay.
Apr 9, 8:39 PM
identified
NA1 is now back to normal operational expectations. We are working to resolve the issue in AU now.
Apr 9, 7:56 PM
identified
Changes to user membership groups is significantly delayed. We are making changes to reduce or remove the delay.
Apr 9, 7:40 PM
March 2026
Issues in UAT and DEMO S1 when attempting to complete tasks in task groups (Incident 4591)
Started: Mar 27, 12:41 PM
monitoring
A fix has been implemented and we are monitoring the results.
Mar 27, 10:39 PM
identified
We are continuing to work on a fix for this issue.
Mar 27, 9:00 PM
identified
We are continuing to work on a fix for this issue.
Mar 27, 5:22 PM
identified
We are continuing to work on a fix for this issue.
Mar 27, 4:21 PM
identified
Engineers are continuing to triage and develop a fix to the identified issue.
Mar 27, 3:42 PM
identified
A potential cause has been identified, engineering teams are reproducing the issue and reviewing telemetry before applying a fix.
Mar 27, 2:59 PM
investigating
More engineering teams have been engaged to triage this error and investigation is continuing.
Mar 27, 2:26 PM
investigating
Due to a recently identified issue in our UAT environments, tasks may be routed incorrectly, leading to failures. Our team is actively working on identifying the root cause and mitigating it, and we will keep you updated as progress is made. Please note that any workflows and tasks on your Production environment should not be affected, and will still be executed normally.
Mar 27, 12:41 PM
Search Indexing Delays (Incident 4539)
Started: Mar 18, 12:13 AM
identified
As a continuation of incident 4517, a subset of customers may experience incomplete search results for historical documents older than one year. A fix is currently underway, and full resolution is anticipated by Wednesday, March 18, 2026 at 11:00 AM UTC.
Mar 18, 12:13 AM
CLM & Salesforce Integration Customers may be having difficulties accessing EU sites (Incident 4517)
Started: Mar 14, 4:54 PM
monitoring
We continue to monitor the environment to ensure stability.
Any company logos that were missing or outdated have been updated.
Mar 17, 7:40 PM
monitoring
We continue to monitor the environment to ensure stability. Updates will be posted less often during monitoring unless a significant issue develops.
Customers may notice some visual issues, such as custom logos not appearing. Services are functional.
Mar 17, 4:36 AM
monitoring
A fix has been implemented and we are monitoring the results.
Customers may notice some visual issues, such as custom logos not appearing. Services are functional.
Mar 17, 12:51 AM
identified
The failover steps for EU21 are nearing completion. A subset of customers have been enabled and we are monitoring carefully.
Mar 16, 10:03 PM
identified
We are still continuing to work through the failover steps for EU21, extensive testing is underway as part of the validation process.
Mar 16, 7:25 PM
identified
We are still continuing to work through the failover steps for EU21, extensive testing is underway as part of the validation process.
Mar 16, 5:19 PM
identified
We are still continuing to work through the failover steps for EU21, extensive testing is underway as part of the validation process.
Mar 16, 3:15 PM
identified
We are still continuing to work through the failover steps for EU21.
Mar 16, 12:49 PM
identified
We are still continuing to work through the failover steps for EU21, additional engineering resources have been engaged. EU11 is now full recovered.
Mar 16, 11:12 AM
identified
We are still continuing to work through the failover steps for EU21. EU11 is now showing signs of recovery and we are continuing to monitor the health of the site to ensure stability.
Mar 16, 11:03 AM
identified
We are still continuing to work through the failover steps for EU21. Eu11 Remains in a degraded state, additional engineering teams haven been engaged and triage is continuing.
Mar 16, 10:46 AM
identified
We are still continuing to work through the failover steps for EU21. Engineering teams are still triaging issues on EU11.
Mar 16, 9:32 AM
identified
We are continuing to work through the failover steps for EU21. We have identified the issue with EU11 and are now working to implement a fix to restore service.
Mar 16, 8:58 AM
identified
We are continuing to work through the failover steps for EU21. We are now seeing additional impact to our EU11 site and have engaged further engineering resources to triage.
Mar 16, 8:27 AM
identified
We are continuing to work through the failover steps for EU21. Meanwhile, we have implemented a fix and are seeing improved stability on our EU11 environment.
Mar 16, 6:59 AM
identified
We are continuing to work through the failover steps for EU21. Meanwhile, we have implemented a fix and are seeing improved stability on our EU11 environment.
Mar 16, 4:49 AM
identified
We have identified an intermittent degradation in our EU11 environment and are working on fixing it.
Mar 16, 3:31 AM
identified
We are continuing to work through failover steps.
Mar 16, 2:47 AM
identified
We are continuing to work through failover steps.
Mar 16, 12:51 AM
identified
We have identified that the recovery of EU21 will require the failover of our compute systems. This is a complex operation and will take some time. We will provide updates every 2 hours as recovery progresses.
Mar 15, 11:25 PM
identified
We are continuing to work on a fix for this issue.
Mar 15, 10:31 PM
identified
The issue has been identified and a fix is being implemented.
Mar 15, 8:00 PM
identified
We are continuing to work on a fix for this issue.
Mar 15, 5:17 PM
identified
We are continuing to work on a fix for this issue.
Mar 15, 11:40 AM
identified
The issue has been identified and a fix is being implemented.
Mar 15, 8:30 AM
monitoring
We are continuing to monitor for any further issues.
Mar 15, 4:23 AM
monitoring
A fix has been implemented and we are monitoring the results.
Mar 14, 11:41 PM
identified
We are continuing to remediate impact to EU21 customers.
Mar 14, 11:11 PM
identified
We are continuing to work on a fix for this issue.
Mar 14, 10:09 PM
identified
We are continuing to work on a fix for this issue.
Mar 14, 8:24 PM
identified
We are continuing to remediate impact to EU11 and EU21 customers.
Mar 14, 6:27 PM
identified
We are continuing to work on a fix for EU21 customers. EU21 customers may observe issues accessing the site. EU11 customers may see intermittent issues generating documents.
Mar 14, 4:58 PM
monitoring
A fix has been implemented for US sites as of approximately 09:00 UTC.
Mar 14, 4:54 PM
identified
We are continuing to work on a fix for this issue.
Mar 14, 3:59 PM
identified
We are continuing to work on a fix for this issue.
Mar 14, 2:44 PM
identified
We are continuing to work on a fix for this issue.
Mar 14, 9:19 AM
identified
We are continuing to work on a fix for this issue.
Mar 14, 9:17 AM
identified
We are continuing to work on a fix for this issue.
Mar 14, 6:07 AM
identified
We are continuing to work on a fix for this issue.
Mar 14, 3:11 AM
identified
The issue has been identified and a fix is being implemented.
Mar 14, 2:42 AM
investigating
We are continuing to investigate this issue.
Mar 14, 2:27 AM
investigating
We are continuing to investigate this issue.
Mar 14, 2:08 AM
investigating
We are currently investigating this issue.
Mar 14, 2:07 AM
Users may encounter errors while attempting to upload or edit documents. (Incident 4504)
Started: Mar 12, 8:23 PM
monitoring
A fix has been implemented and we are monitoring the results.
Mar 12, 9:41 PM
identified
We are continuing to work on a fix for this issue. We estimate the fix will be deployed by 22:30 UTC
Mar 12, 8:49 PM
identified
We are continuing to work on a fix for this issue. We estimate the fix will be deployed by 22:30 UTC
Mar 12, 8:23 PM
identified
The issue has been identified and a fix is being implemented.
Mar 12, 7:23 PM
investigating
We are currently investigating this issue.
Mar 12, 6:15 PM